Owner's manual

Troubleshooting

Silo Media Manager Installation and User’s Guide—541559-001

C-6

Example 5

PROBLEM:

I lose my tape drive configuration in the SMM GUI every time I replace a bad tape

drive...

SOLUTION:

This has been a known issue and has been corrected in previous SMM updates. If you

are experiencing the loss of your tape drive configuration while swapping out tape

drives, please contact us and we will send you the SMM update to alleviate this

problem. For a temporary work-around, make a copy of your SMM configuration file

[TSIMMSC] and then FUP RENAME the copy over the lost configuration file. That

way, you will always have a copy of your configuration on hand. We have also

included the correct procedure to replace a tape drive while SMM is up and running to

avoid this problem:

1. SCF RESET TAPE <$tapedrive>, FORCED

2. Take the tape drive OUT OF SERVICE from the SERVICES tab in the SMM GUI.

3. After the new or fixed tape drive is back in place with the cables connected and

powered on, click the REFRESH DRIVE button on the SERVICES tab in the SMM

GUI.

4. Put the tape drive IN SERVICE from the SERVICES tab in the SMM GUI.

5. SCF START TAPE <$tapedrive>

Never, at any time, open the silo door while SMM is running. SMM gets all of its

information from the silo and opening the door will cause the silo to IPL and lose its

connection with SMM. If, for any reason, you need to open the silo door, please close

all SMM GUI's and then stop all SMM processes beforehand.

Example 6

PROBLEM:

I am having problems automating my SMM Client GUI...

SOLUTION:

A common reason for this is if you cycled the SMM Server processes without cycling

the Client processes as well. When cycling SMM, it's always best to stop the Client

processes first, and then the Server. Always bring the Server up first, followed by any

Clients you need to run.