Owner's manual

Troubleshooting
Silo Media Manager Installation and User’s Guide—541559-001
C-7
Example 7
Example 7
PROBLEM:
I installed SMM version 5 and now the GUI is not showing all of the tape drives...
SOLUTION:
This may happen if you are using a 9710 or 9740 silo. The problem is that most likely
the firmware of the silo is below 2.00.02. For SMM version 5 or above, the silo should
have no less than 2.00.02 on it. Check the version of firmware on the silo via the
control panel on the silo or by viewing the SMM GUI Main tab with a silo connected
[should read at least 2XXX]. Please upgrade or let us know and we will send the
firmware to you and instructions on how to do it.
Example 8
PROBLEM:
When I choose PING from the SMM GUI, I receive a HOST NOT FOUND error...
SOLUTION:
The problem is the name you are trying to ping is not in your HOSTS file on your
workstation. It does not use a DNS. Either use an IP number or put the host in your
HOSTS file with the IP number.