Owner's manual

Troubleshooting
Silo Media Manager Installation and User’s Guide—541559-001
C-8
Troubleshooting Examples for SMM GUI Operations
Troubleshooting Examples for SMM GUI
Operations
Example 1
PROBLEM:
Why is the SMM GUI labeling process hanging?
SOLUTION:
Normally, this is caused by tape drives that are not defined to SMM correctly. There
has to be a match between the way the tape drives are in the silo and the way they are
configured in SMM.
If your tape drives in the silo are:
•
$TAPE1
•
$TAPE2
•
$TAPE3
If you have SMM configured as:
•
$TAPE2
•
$TAPE1
•
$TAPE3
Then labeling will not work and it will hang. The way to get out of this, if you are not
sure how they are plugged in, is to drag a tape to the top tape drive, wait and see what
tape drive the system sees the tape on, write that name down and continue on with all
the tape drives. Next, re-configure SMM with the tape drives in the correct order the
way the system saw them.
Example 2
PROBLEM:
Labeling is not working, the queue just sits there and nothing happens...
SOLUTION:
Labeling with the SMM GUI will only work on a system with tape drives attached to it.
Whatever system the SMM GUI is attached to has to have a tape drive in the silo. To
configure a Client SMM for your system, refer to Sections 2 and 3 in this manual.