Owner's manual

Troubleshooting

Silo Media Manager Installation and User’s Guide—541559-001

C-9

Example 3

PROBLEM:

When I try using the SMM GUI to label a tape, no tape drive shows up in my drop-

down list...

SOLUTION:

Possible Reason #1:

Normally, this is a problem with the SMM GUI configuration. Check both the RUN

CONFIG and SMM GUI configuration to make sure the system name configured

matches the actual system name because the labeling process compares that:

Example:

\S7000 => $STKL700 => 192.168.1.99 => 4001 will work if you

are labeling on \S7000 machine

S7000 => $STKL700 => 192.168.1.99 => 4001 will not work if

you are labeling on \S7000 machine

Possible Reason #2:

You have to run the labeling process on a tape drive local to your SMM GUI. Labeling

with the SMM GUI will only work on a system with tape drives attached to it. Whatever

system the SMM GUI is attached to has to have a tape drive in the silo. To configure a

Client SMM for your system, refer to Sections 2 and 3 in this manual.

Possible Reason #3:

Another problem could be that if you have an SMM version 5 and an SMM GUI version

of less than 5.0.0.8. When the 97XX series and L-series versions of SMM were

combined, an allowance was not made for DLT4000, since DLT4000 tape drives are

not supported in an L700 silo. The version 5.0.0.8 GUI fixed that issue. Please

Example 4

PROBLEM:

When I try and label a tape, I receive a message in the log about LABELING

PROCESS NOT OPEN...

SOLUTION:

This means that the program TSISMMSL is not running. Cycling the SMM processes

should bring TSISMMSL back up. Do this by first closing the SMM GUI, then issuing

the shutdown command for SMM in your environment on the NonStop system where

SMM resides, and then issuing the SMM startup command for your environment.