Owner's manual

Chapter Eight – Technical Support
8.1 Obtaining Support
For support, customers should contact the HP Global Customer Support Center (GCSC).
When calling the GCSC, be sure to have this information:
• Serial number of your equipment
• The initial LCD showing the firmware revision
• The Performance LCD status when the error occurs
• A detailed description of the problem you are having with the equipment
• Your name, telephone number, fax number, and address
For 5242-2SE spare drives:
Description HP Model HP Spare
Part Number
Qty.
ASM: TD, DAT, DDS, DUAL Includes:
• DAT72 drive (2)
• DIN spec rack mount unit (19" or .5m)
• Mounting screws, TPN 139218 (10-32X.50)
Phillips pan head SEMS with external lock
washer (4)
5242-2SE 528083-001 1
Table 7 5242-2SE Spare Drive Components
HP StorageWorks DAT 72 (Model 5242-2SE) User's Guide 33 HP Part Number 528297-003 July 2005