User Guide HP Officejet 100
HP Officejet 100 (L411) Mobile Printer User Guide
Copyright information © 2014 Copyright Hewlett-Packard Development Company, L.P. Edition 2, 1/2014 Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility................................................................................................................................7 Eco..............................................................................................................................................7 Understand the printer parts.......................................................................................................9 Front view.......................................................
Print photos..............................................................................................................................26 Print photos on photo paper (Windows).............................................................................26 Print photos on photo paper (Mac OS X)...........................................................................26 Print on special and custom-size paper....................................................................................
Contents Poor print quality and unexpected printouts.............................................................................48 General tips........................................................................................................................48 Meaningless characters print..............................................................................................49 Ink is smearing.........................................................................................................
Printer specifications................................................................................................................72 Physical specifications........................................................................................................72 Printer features and capacities...........................................................................................72 Processor and memory specifications................................................................................
Contents C Set up the printer for Bluetooth communication Set up a Bluetooth wireless connection....................................................................................93 Set Bluetooth security for the printer........................................................................................93 Use a passkey to authenticate Bluetooth devices..............................................................94 Set the printer to be visible or not visible to Bluetooth devices......................
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1 Get started This guide provides details about how to use the printer and how to resolve problems. • • • • • • • • • • • Accessibility Eco Understand the printer parts Finding the printer model number Select print media Load media Install and use the battery Connect a memory device or camera Print from mobile phones Maintain the printer Turn off the printer Accessibility The printer provides a number of features that make it accessible for people with disabilities.
Chapter 1 HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices. For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/ globalcitizenship/environment/.
To conserve printing supplies such as ink and paper, try the following: • • Change the print mode to a draft setting. Draft setting uses less ink. Do not clean the ink cartridges unnecessarily. This wastes ink and shortens the life of the cartridges. Reduce paper usage by printing on both sides of the paper. For more information, see Print on both sides (duplexing).
Chapter 1 (continued) 6 Output door – Covers the output slot when the printer is not in use. Drops open automatically when printer is turned on. Back and side view 10 1 PictBridge/USB Host Port – Connects a PictBridge device, such as a digital camera or a USB Flash drive. 2 Battery contact cover – Covers the battery contacts when the optional battery is not installed. 3 USB port – Connect a USB cable here. 4 Battery slot – Install optional battery here.
Printing supplies area 2 3 1 1 Front access cover – Provides access to the ink cartridges and for clearing paper jams. This cover must be closed before printing can begin. 2 Print cartridge latches – Lift these latches for easy removal and insertion of print cartridges. 3 Print cartridge cradle compartments – Holds the print cartridges.
Chapter 1 (continued) 3 Left ink cartridge light – Blinks when the left ink cartridge is absent or functioning incorrectly. Turns on solid when the ink is low. 4 Right ink cartridge light – Blinks when the right ink cartridge is absent or functioning incorrectly. Turns on solid when the ink is low. 5 Bluetooth button and light – Turns Bluetooth device on or off. Lights up blue when Bluetooth is turned on. 6 (Cancel button) – Cancels the current print job.
Select print media The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
Chapter 1 (continued) HP Premium Presentation Paper HP Professional Paper These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo.
vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share. To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Tips for selecting and using media For the best results, observe the following guidelines.
Chapter 1 Load standard-size media To load media Use these instructions to load standard media. 1. 2. Lift the input tray. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it. 3. Insert the plain paper print-side up and align it squarely against the paper guide. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper width guide so it fits snugly against the sides of the paper.
3. Load envelopes according to the graphic in the tray. NOTE: Do not load envelopes while the printer is printing. 4. Adjust the width guide so it fits snugly against the sides of the envelope. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. 2. Lift the input tray. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it. 3.
Chapter 1 1. 2. Lift the input tray. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull the input tray to extend it. 3. Insert the media print-side up and align it squarely against the paper guide. NOTE: Do not load paper while the printer is printing. 4. Adjust the paper width guide so it fits snugly against the sides of the paper.
• The battery status light is green when the battery is 41-100% charged, amber when 10-40% charged, red when less than 10% charged, and blinks red when less than 2% charged. Charge the battery when the battery status light turns amber. If it turns red, charge the battery as soon as possible. The battery status is also displayed in Toolbox (Windows) and HP Utility (Mac OS X). If you are using a Microsoft Windows Mobile® device, you can use the Toolbox software for PDAs.
Chapter 1 1. Slide the battery into the battery slot at an angle, until the contacts on the battery are flush with the contacts in the battery slot. The battery contact cover slides open. 2. 3. Push the battery into the battery slot until the battery clicks into place. Plug in the AC adapter and turn on the printer. Allow the battery to charge for four hours before using the battery for the first time.
Connect a memory device or camera Using the USB port on the back of the printer, you can connect a USB storage device. You can also connect and print photos from a PictBridge-compatible camera. You can also transfer files from the storage device to your computer. For more information about supported memory devices, see Memory device specifications.
Chapter 1 Print from mobile phones If you have a mobile phone that supports Bluetooth, you can purchase software that allows you to print documents and photos from your phone. NOTE: If you are using a mobile phone running Windows Mobile, you can use the HP software CD to install the printing software. For a list of mobile phones and printing software, as well as information about obtaining the software, see Mobile phone printing information.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Media specifications .
Chapter 2 Print documents (Mac OS X) 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. From the File menu in the software application, click Print. Make sure the printer you want to use is selected. Change the print settings for the option provided in the pop-up menus, as appropriate for your project. NOTE: Click the blue disclosure triangle next to the Printer selection to access these options. 5. Click Print to begin printing.
4. Select Paper Type/Quality or Printer Features from the pop-up menu (located below the Orientation setting), and then select the following settings: • Paper Type: the appropriate brochure paper type • Quality:Normal or Best NOTE: Click the blue disclosure triangle next to the Printer selection to access these options. 5. Select any other print settings that you want, and then click Print to begin printing.
Chapter 2 4. Select the appropriate envelope size in the Paper Size pop-up menu. NOTE: Click the blue disclosure triangle next to the Printer selection to access these options. 5. 6. Select the appropriate Orientation option for the type of envelope you are using. Select any other print settings that you want, and then click Print to begin printing. Print photos Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of the printout.
6. 7. 8. To automatically fix the image by automatically focusing the image and moderately adjusting image sharpness, use Photo Fix. To access Photo Fix, select Basic from the Photo Fix pop-up menu. -OrSelect HP Real Life Technologies from the Feature Sets pop-up menu, and then select Basic from the Photo Fix pop-up menu If you want to print the photo in black and white, click Grayscale from the Color pop-up menu, and then select High Quality.
Chapter 2 4. Select Paper Handling from the pop-up menu (located below the Orientation setting), and then, under Destination Paper Size, click Scale to fit paper size, and then select the custom size. NOTE: Click the blue disclosure triangle next to the Printer selection to access these options. 5. Select any other print settings that you want, and then click Print to begin printing. Change any other settings, and then click Print to begin printing. Set up custom sizes (Mac OS X) 1. 2.
6. 7. 8. 9. In the Size list, click More, and then select the borderless size loaded in the tray. If a borderless image can be printed on the specified size, the Borderless check box is selected. In the Paper type drop-down list, click More, and then select the appropriate paper type. Select the Borderless check box if it is not already checked. If the borderless paper size and paper type are not compatible, the printer software displays an alert and allows you to select a different type or size.
Chapter 2 8. 9. 10. Print the document. After the first side of the document is printed, follow the onscreen instructions and reload the paper into the tray to complete printing. After reloading the paper, click Continue in the onscreen instructions to continue the print job. To perform duplexing (Mac OS X) 1. 2. 3. Load the appropriate media. For more information, see Guidelines for two-sided (duplex) printing and Load media. With a document open, click Print on the File menu.
3 Work with ink cartridges To ensure the best print quality from the printer, you will need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
Chapter 3 • • Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If you are transporting the product, do the following to prevent ink leaking from the print carriage or other damage from occurring to the product: ◦ Make sure you turn off the product by pressing the (Power) button. ◦ The print carriage should be parked on the right side in the service station. Make sure you leave the ink cartridges installed.
Handle the ink cartridges Before you replace or clean an ink cartridge, you should know the part names and how to handle the ink cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the ink cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the ink cartridges carefully.
Chapter 3 available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information about ordering ink cartridges for the device, see Order printing supplies online. To replace the ink cartridges Use these instructions to replace an ink cartridge. 1. 2. Remove the new ink cartridge from its package and then pull the colored tab to remove the protective film from the cartridge.
3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle compartment. 4. Insert the new ink cartridge into its cradle compartment at the same angle at which you removed the old ink cartridge. Check the symbol on the latch against the symbol on the ink cartridge to make sure you are inserting the correct ink cartridge. 5. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch gently pushes the cartridge into its cradle compartment.
Chapter 3 7. Wait for the carriage to complete the ink cartridge initialization routine and return to the home position at the left side of the printer before using the printer. NOTE: Do not open the front access cover until the ink cartridge initialization is complete. 8. Align the ink cartridges. For more information, see Align the ink cartridges. Print with a single ink cartridge If one of the ink cartridges runs out of ink before you can replace it, you can still print with a single ink cartridge.
NOTE: Load unused white paper into the paper tray before aligning the ink cartridges. An alignment page is printed during the alignment process. • • Toolbox (Windows): Open Toolbox. For more information, see Toolbox (Windows). Click the Services tab, and then click Align the Print Cartridges and follow the onscreen instructions. HP Utility (Mac OS X): Open HP Utility. For more information, see HP Utility (Mac OS X). Click Align and follow the onscreen instructions.
Chapter 3 To clean ink cartridges automatically NOTE: Clean the ink cartridges only when print quality is poor. Cleaning uses ink and shortens the life of the ink cartridges. There are three levels of cleaning available. After one level of cleaning, perform the next level of cleaning only if the results are not satisfactory. Control panel (Power button). 1. Press and hold down 2. While holding down the button, do one of the following.
4 Solve a problem This section contains the following topics: • • • • • • • • • • HP support Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Advanced ink cartridge maintenance Solve paper-feed problems Troubleshoot installation issues Understand the printer information pages Clear jams Control panel lights reference HP support If you have a problem, follow these steps 1. Check the documentation that came with the printer. 2.
Chapter 4 You can also obtain support from the HP software (Windows) or HP Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools or HP Utility (Mac OS X). Support options and availability vary by printer, country/region, and language. HP support by phone The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line.
Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.
Chapter 4 For the most current list of telephone support numbers, see www.hp.com/go/ customercare. www.hp.
After the phone support period After the phone support period, help is available from HP at an additional cost. Help might also be available at the HP online support Web site: www.hp.com/go/ customercare. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Troubleshooting tips and resources Use the following tips and resources to resolve printing problems. • • • • • • • • • • • • • For a paper jam, see Clear jams.
Chapter 4 • • • • Printer takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections • Make sure the power cord is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical requirements. • If you are using the battery, make sure it is installed correctly.
disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. If disabling the firewall allows you to communicate with the printer, you might want to assign a static IP address to the printer and re-enable the firewall. Check the Bluetooth wireless connection Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file.
Chapter 4 Check the Bluetooth wireless connection Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see Problems setting up Bluetooth wireless communication. Blank or partial page printed Clean the ink cartridge Complete the ink cartridge cleaning procedure. For more information, see Clean the ink cartridges.
Check the printer location and length of USB cable High electromagnetic fields (such as those generated by monitors, motors, fans, TVs, and other such devices) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Chapter 4 Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the print driver. For more information, see Print. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by monitors, motors, fans, TVs, and other such devices) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields.
• • Use the appropriate ink cartridge for the project. For best results, use the HP black ink cartridge to print text documents and use the HP photo or gray photo ink cartridges to print color or black and white photos. Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer or ink cartridge. HP does not guarantee or support refilled ink cartridges.
Chapter 4 Cancel the print job and wait for the printer to return to the ready state. If the printer does not return to the ready state, cancel all jobs and wait again. When the printer is ready, resend the job. If prompted by the computer to retry the job, click Cancel. Check the cable connections If the printer and computer are connected with a USB cable, the problem might be due to a poor cable connection. Make sure the cable connections at both ends are secure.
Clean the ink cartridges Ink cartridges might need to be cleaned. For more information, see Clean the ink cartridges. Ink is not filling the text or graphics completely Check the ink cartridges • Check to make sure that both the black and tri-color ink cartridges are installed and functioning correctly. • Ink cartridges might need to be cleaned. See Clean the ink cartridges. • Ink cartridges might be very low on ink. Replace any low cartridges.
Chapter 4 Colors are printing as black and white Check the print settings Make sure Print in Grayscale is not selected in the print driver. Open the printer Properties dialog box, click the Features tab, and then make sure that Print in Grayscale is not selected in the Color options. Check the ink cartridges • Check to make sure that both the black and tri-color ink cartridges are installed and functioning correctly. • Ink cartridges might need to be cleaned. See Clean the ink cartridges.
• • Ink cartridges might be very low on ink. Replace any low cartridges. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the ink cartridges. Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer or ink cartridge. HP does not guarantee or support refilled ink cartridges.
Chapter 4 Check the ink cartridges • Clean the ink cartridges. For more information, see Clean the ink cartridges. • Whenever you install a new ink cartridge, you should align the ink cartridges for the best possible print quality. If the printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through the Toolbox or print driver (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs (Windows Mobile).
7. 8. 9. 10. 11. 12. Clean only the copper-colored contacts. Allow the ink cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Insert the ink cartridge into its cradle compartment at the same angle at which you removed the old ink cartridge. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge.
Chapter 4 Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning ink cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). CAUTION: Do not touch the copper-colored contacts or ink nozzles.
8. 9. 10. 11. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge. Repeat if necessary for the other ink cartridge. Close the front access cover and plug the power cord into the back of the device.
Chapter 4 Media is not picked up • • • • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
• • Make sure that no lights are on or blinking except the Power light, which should be on. If a light other than the Power light is on or blinking, there is an error. For more information, see Control panel lights reference. Make sure that the printer can print a self-test diagnostic page. Check the hardware connections • Make sure that any cords and cables that you are using are in good working order.
Chapter 4 Problems setting up Bluetooth wireless communication If you have problems printing using a Bluetooth wireless connection, try the following suggestions. For more information on configuring wireless settings, see Set up the printer for Bluetooth communication. Windows ▲ Check the Bluetooth wireless settings. For more information, see Set up the printer for Bluetooth communication. Mac OS X ▲ Delete and re-add the printer in Print & Fax. Check the Bluetooth settings • Check the Bluetooth settings.
Print printer information pages from the control panel You can print the following printer information pages from the control panel on the printer, without being connected to the printer. To print a diagnostic page Press and hold (Cancel button) for three seconds. Use the diagnostic page to view current printer settings, ink supply status, print cartridge health, and to troubleshoot printer problems. To print a configuration page Press and hold (Resume button) and (Bluetooth button) for three seconds.
Chapter 4 Clear jams Occasionally, media becomes jammed during a job. Try the following remedies to reduce jams. • • • Make sure that you are printing with media that meets specifications. For more information, see Media specifications. Make sure that you are printing with media that is not wrinkled, folded, or damaged. Make sure that the input tray is loaded correctly and is not too full. For more information, see Load media.
6. If the print carriage is obstructing the jam, gently push it to one side and then remove the media. 7. If the jammed media is not visible in the print area inside the printer, remove what is visible in the input tray. After you clear the jam, close the front access cover, turn on the printer, and then (Resume button) to continue the print job. press The printer continues the print job on the next page. Resend the page or pages that were jammed in the printer. 8.
Chapter 4 Control panel lights reference For more information, visit the HP Web site (www.hp.com/go/customercare) for the latest troubleshooting information, or printer fixes and updates. Light description/Light pattern Explanation and recommended action Power light is on. If using AC power: Printer is turned on and idle. If using battery power: Battery status light indicates power level. No action required. Power light is slowly pulsing white. Printer is in sleep mode. No action is required.
(continued) Light description/Light pattern Explanation and recommended action Battery charging light is amber; battery status light is green, amber, or red. Battery is charging. Battery status light indicates charge level. NOTE: When the battery is fully charged, the battery charging light turns off. No action required. Battery charging light is red. Power cord is plugged in and battery is detected but faulty. Replace the battery. See HP supplies and accessories. Power light blinks.
Chapter 4 (continued) Light description/Light pattern Explanation and recommended action Right or left ink cartridge blinks and Power light is on. Borderless print error; missing or failed cartridge; cartridge in wrong slot; missinstalled cartridge. Right or Left ink cartridge lights indicate whether the problem is with the Tri-color or Black/Photo ink cartridge. Follow the instructions provided in the HP software messages displayed on your computer.
(continued) Light description/Light pattern Explanation and recommended action Power light blinks, Resume light blinks. Media jam or carriage stall. Clear the jammed paper. For more information, see Paper Jam. After clearing the jam, press (Resume button) to continue the print job. If no paper jam exists, press (Resume button). If this does not work, try turning the printer off and then on again, and resend the print job. Power light is off, Resume light blinks.
Chapter 4 (continued) Light description/Light pattern Explanation and recommended action three seconds, the left ink cartridge light is on, and right ink cartridge light is blinking. Power light blinks, Resume light blinks. After pressing and holding the (Cancel button) for three seconds, the left and right ink cartridge lights are blinking. Ink service module is full. The replaceable ink service module holds waste ink from the black ink cartridge. The ink service module is now full.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information 69
Appendix A Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printer. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Appendix A Printer specifications This section contains the following topics: • Physical specifications • • Printer features and capacities Processor and memory specifications • System requirements • • Memory device specifications Mobile phone printing information • Media specifications • • Print resolution Operating environment • Electrical requirements • Acoustic emission specification Physical specifications Size (width x depth x height) • Printer: 347.9 x 175.5 x 84.4 mm (13.70 x 6.
NOTE: For support information on Microsoft® Windows® 8, visit www.hp.com/go/ printerinstall. Operating system compatibility • Mac OS X v10.6, OS X Lion, OS X Mountain Lion • Microsoft® Windows® 8, Windows® 7, Windows Vista®, Windows® XP (32-bit) Service Pack 2 • Linux (For more information, see http://hplipopensource.com/hplip-web/index.html). Minimum requirements • Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 1.
Appendix A Understand specifications for supported media Always use the correct media-type setting in the print driver, and configure the trays for the correct media type. HP recommends testing any paper before buying it in large quantities. • Understand supported sizes • Understand supported media types and weights Understand supported sizes Media size Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11 inches) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S.
(continued) Media size (10 x 15 cm) tab * Photo L (89 x 127 mm; 3.5 x 5 inches)* 2L (178 x 127 mm; 7.0 x 5.0 inches) 3.5 x 5 (88.9 x 127 mm)* 3 x 5 (76.2 x 127 mm)* 8.5 x 13 (215.9 x 330.2 mm) 4 x 6 tab (102 x 152 mm; 4 x 6 inches)* 4 x 8 tab (10 x 20 cm)* Other media Custom-size media between 76.2 to 216 mm wide and 101 to 355.6 mm long (3 to 8.5 inches wide and 4 to 14 inches long) * Borderless printing supported.
Appendix A Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin A4 3.3 mm (0.13 inches) 3.3 mm (0.13 inches) 3 mm (0.12 inches) 3 mm (0.12 inches)* 6.35 mm (0.25 inches) 6.35 mm (0.25 inches) 3 mm (0.12 inches) 3 mm (0.12 inches)* 2 mm (0.08 inches) 2 mm (0.08 inches) 3 mm (0.12 inches) 3 mm (0.12 inches) 3.3 mm (0.13 inches) 3.3 mm (0.13 inches) 14.2 mm (0.56 inches) 14.2 mm (0.56 inches) U.S. Executive U.S. Statement B5 A5 U.S. Letter U.S.
Maximum operating temperature: 0° to 55° C (32° to 131° F) Battery charging temperature: 2.5° to 40° C (36.
Appendix A Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Notice to users in Brazil Aviso aos usuários no Brasil Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001). Notice to users in Canada Notice to users in Canada/Note à l'attention des utilisateurs canadiens For Indoor Use.
Appendix A this product or product family and available (in English only) either within the product documentation or at the following web site: www.hp.com/go/certificates (type the product number in the search field). The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Appendix A 84 English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
Appendix A RoHS notices (China only) Toxic and hazardous substance table 86 Technical information
Third-party licenses This section contains the following topics: • HP Officejet 100 (L411) Mobile Printer HP Officejet 100 (L411) Mobile Printer Third-party licences Zlib --------Copyright (C) 1995-1998 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Appendix A Readme File Independent JPEG Group's free JPEG software ------------------------------------------This package contains C software to implement JPEG image encoding, decoding, and transcoding. JPEG is a standardized compression method for full-color and gray-scale images. The distributed programs provide conversion between JPEG "JFIF" format and image files in PBMPLUS PPM/PGM, GIF, BMP, and Targa file formats.
DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. TIFF Library. Rev 5.0 Lempel-Ziv & Welch Compression Support This code is derived from the compress program whose code is derived from software contributed to Berkeley by James A. Woods, derived from original work by Spencer Thomas and Joseph Orost. The original Berkeley copyright notice appears below in its entirety. Copyright (c) 1985, 1986 The Regents of the University of California.
Appendix A 90 Technical information
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You can also make purchases through the Web site.
Appendix B You can find the ink cartridge number in the following places: • On the label of the ink cartridge you are replacing. • On the printer status page (see Understand the printer information pages). • In the cartridge details feature in the HP software. Different cartridge numbers are sold in each country/region. To get the complete list of the cartridge numbers sold in each country/ region, select Travelling Information in Toolbox (Windows) or Travel Info in HP Utility (Mac OS X).
C Set up the printer for Bluetooth communication The printer allows you to print documents from Bluetooth devices without a cable connection. Simply print from a Bluetooth device such as a PDA or camera phone. You can also use Bluetooth technology to print from a computer to the printer. Set up a Bluetooth wireless connection This section describes how to set up and configure the device for a Bluetooth wireless connection.
Appendix C Use a passkey to authenticate Bluetooth devices You can set the security level of the printer to either High or Low. • Low: The printer does not require a passkey. Any Bluetooth device within range can print to it. NOTE: The default security setting is Low. Low level security does not require authentication. • High: The printer requires a passkey from the Bluetooth device before allowing the printer to send a print job to it.
D Printer management tools This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Toolbox software for PDAs (Microsoft Windows Mobile) • Uninstall and reinstall the HP software Toolbox (Windows) Toolbox provides maintenance information about the printer. NOTE: Toolbox can be installed from the HP software CD by selecting the full installation option if the computer meets the system requirements.
Appendix D computer. Make sure to remove them correctly using the uninstall utility provided when you installed the HP software. There are three methods to uninstall the HP software on a Windows computer, and one method to uninstall on a Macintosh computer. To uninstall from a Windows computer, method 1 1. Disconnect the printer from your computer. Do not connect the printer to your computer until you are prompted to do so by the HP software during the reinstall. 2.
6. 7. Select Install. Follow the onscreen instructions. To uninstall from a Macintosh computer, method 1 1. Open HP Utility. For instructions, see Open HP Utility. 2. Click the Application icon on the toolbar. 3. Double click HP Uninstaller. Follow the onscreen instructions. 4. After the HP software is uninstalled, restart the computer. 5. To reinstall the HP software, insert the HP software CD into the computer's CD drive. 6. On the desktop, open the CD, and then double-click HP Installer. 7.
Appendix D 98 Printer management tools
E How do I? • Get started • Print • Work with ink cartridges • Solve a problem How do I? 99
Appendix E 100 How do I?
F Errors (Windows) This list represents some of the errors you might see on the computer screen (Windows) and how to fix the errors.
Appendix F Cartridge Problem The ink cartridge identified in the message is missing, damaged, inserted into the wrong slot in the printer, or not making full electrical contact with the printer. To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
4. Pull the ink cartridge toward you, out of its slot. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Doing so can result in clogs, ink failure, and bad electrical connections. 5. Hold the ink cartridge with the HP logo on top, and reinsert the ink cartridge. Make sure you push the ink cartridge in firmly until it snaps into place. 6. Close the front access door and check if the error message has gone away. If the problem persists, try the next solution.
Appendix F To solve this problem, try one of the following: • Load the correct paper in the printer, and then press (Resume button). For more information, see Load media • Press the (Cancel button) on the printer’s control panel, select a different paper size in the print driver, and then print the document again. The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press the printer for jams.
To change the printer's status, complete the following steps. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. 3. If the printer is Paused, right-click the printer, and click Resume Printing. 4. Try using the printer again.
Appendix F 106 Errors (Windows)
Index A accessibility 7 accessories warranty 70 acoustic emissions 77 after the support period 43 aligning ink cartridges 36 B battery charging 19 installing 18 recycling 18 removing 20 safety 18 battery slot 10 black and white pages troubleshoot 52 blank pages, troubleshoot print 46 Bluetooth security settings 93 setup 93 troubleshooting 60 both sides, print on 29 C calibrate color 37 camera 21 capacity tray 75 cards sizes supported 74 tray supporting 75 cartridges.
load photo 17 tray 16 load cards 17 load envelopes 16 load media 16 M Mac OS custom-size paper 27, 28 Print borderless 29 Print photos 26 print settings 24 Mac OS X HP Utility 95 uninstall HP software 97 maintenance check ink levels 32 replace ink cartridges 33 margins setting, specifications 75 media clear jams 62 duplexing 29 load tray 15 print on custom-size 27 selecting 15 specifications 73, 74 supported sizes 74 types and weights supported 75 memory device 21 missing lines or dots, troubleshoot 53 mis
Index tray capacity 75 media sizes supported 74 media types and weights supported 75 trays capacities 75 load media 15 locating 9 media sizes supported 74 paper guides illustration 9 troubleshoot blank pages printed 46 bleeding colors 52 Bluetooth 60 Bluetooth wireless communication devices 60 colors 51, 53 cut-off pages, incorrect text or graphics placement 47 firewalls 44 ink cartridge 45 ink not filling text or graphics 51 ink smearing 50 installation 58 lights are on or flashing 44 meaningless character
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