User Guide HP Officejet 150
HP Officejet 150 (L511) Mobile All-in-One Printer User Guide
Copyright information © 2014 Copyright Hewlett-Packard Development Company, L.P. Edition 2, 1/2014 Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility................................................................................................................................7 HP EcoSolutions (HP and the Environment)..............................................................................8 Understand the printer parts.......................................................................................................9 Front view..................................................................................
Print on envelopes....................................................................................................................33 Print on envelopes (Windows)............................................................................................33 Print on envelopes (Mac OS X)..........................................................................................34 Print a Web page..................................................................................................................
Contents 6 Solve a problem HP support................................................................................................................................59 Obtain electronic support....................................................................................................59 HP support by phone..........................................................................................................60 Before you call........................................................................
Solve scan problems................................................................................................................82 Scanner did nothing............................................................................................................82 Scan takes too long............................................................................................................83 Part of the document did not scan or text is missing..........................................................
Contents Regulatory information...........................................................................................................104 Regulatory model number................................................................................................104 FCC statement..................................................................................................................105 Notice to users in Korea............................................................................................
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1 Get started This guide provides details about how to use the printer and to resolve problems.
Chapter 1 HP EcoSolutions (HP and the Environment) Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office. For more detailed information about environmental guidelines, HP follows during the manufacturing process, see Environmental product stewardship program. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.
Understand the printer parts This section contains the following topics: • • • • Front view Printing supplies area Back and side view Bottom view Front view 11 1 2 LT LG R A4 L B5 A5 10 3 4 5 6 9 1 Input tray extension 2 Input tray 3 Narrow media guide 4 Control panel 5 Control panel latch 6 Power button 8 7 Understand the printer parts 9
Chapter 1 (continued) 7 Cartridge access door 8 Output slot 9 Output door 10 Scanner media width guide 11 Media width guide Printing supplies area LT LG R A4 L B5 2 3 10 1 Cartridge access door 2 Print cartridge latches 3 Print cartridge cradle compartments Get started A5 1
Back and side view 2 1 3 4 5 6 1 PictBridge Host USB port 2 Battery connector cover 3 Universal serial bus (USB) port 4 Battery slot 5 Power input 6 Memory card slot Bottom view Understand the printer parts 11
Chapter 1 1 Cover of replaceable ink service module 2 Card holder Use the printer control panel This section contains the following topics: Overview of buttons and lights Control-panel display icons Change printer mode and settings • • • Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features. NOTE: The buttons around the color display are available only if the action is supported.
(continued) Label Name and Description 6 Back ( 7 Left arrow (left arrow ): Touch this to return to the previous screen. ): Navigates through settings in the screens. Control-panel display icons Icon Purpose Displays a screen where you can make copies or select other options. Displays a screen where you can make a scan or change scan settings. Displays a screen where you can adjust photo printing options. Displays the Setup screen for generating reports and changing settings.
Chapter 1 Change printer mode and settings Use the control panel to change the printer mode (such as Copy or Scan) and settings (such as the number of copies or the scan destination). Also, you can use the control panel to print reports or get help for the printer. TIP: You can use software programs provided with the printer to change printer settings from a computer. For more information about these tools, see Printer management tools.
print quality. Visit the HP Web site at www.hp.com for more information about HP media. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Chapter 1 (continued) photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch) with a glossy finish. It is acid-free for longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.
Tips for selecting and using media For the best results, observe the following guidelines. • • • • • • Always use media that conforms to the printer specifications. For more information, see Media specifications. Load only one type of media at a time into the input tray. When loading the input tray or scanner, make sure the media is loaded correctly. For more information, see Load media or Load an original in the scanner. Do not overload the input tray or scanner.
Chapter 1 LT LG R A4 L B5 A5 2. 3. Slide the original into the scanner until the scanner grips the page and you hear a tone and see a message on the display indicating that the loaded page was detected. Slide the guide until it touches the edge of the original. Load media This section provides instructions for loading media into the printer. CAUTION: Use only media that is supported by the printer. For more information, see Media specifications.
Load standard-size media To load media Use these instructions to load standard media. 1. 2. Lift the input tray. Lift up the control panel using the control panel latch. LT LG R A4 L B5 A5 3. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull up the input tray extension.
Chapter 1 4. Insert the plain paper print-side up and align it squarely against the paper guide. LT LG R A4 L B5 A5 NOTE: Do not load paper while the printer is printing. 5. 20 Adjust the paper width guide so it fits snugly against the sides of the paper.
Load envelopes To load envelopes Use these instructions to load an envelope 1. 2. Lift the input tray. Lift up the control panel using the control panel latch. LT LG R A4 L B5 A5 3. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull up the input tray extension.
Chapter 1 4. 5. Load envelopes according to the graphic in the tray. Adjust the width guide so it fits snugly against the sides of the envelope. LT LG R A4 L B5 A5 Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. 2. Lift the input tray. Lift up the control panel using the control panel latch.
3. Slide the paper width guide out as far as possible. NOTE: If you are loading larger-sized media, pull up the input tray extension. 4. Insert the media print-side up and align it squarely against the paper guide. If the photo paper has a tab along one edge, make sure the tab is pointing up. NOTE: Do not load paper while the printer is printing. 5. Adjust the paper width guide so it fits snugly against the sides of the paper.
Chapter 1 4. Insert the media print-side up and align it squarely against the paper guide. NOTE: Do not load paper while the printer is printing. 5. Adjust the paper width guide so it fits snugly against the sides of the paper. Install and use the battery The printer comes with a lithium-ion rechargeable battery. It is also available for purchase as an optional accessory. For more information, see HP supplies and accessories.
• If the battery is running low, either plug in the AC adapter to charge it or replace the battery with one that is charged. A fully charged battery can print up to approximately 500 pages, scan up to approximately 140 pages, or copy approximately 100 pages, depending on the complexity of the jobs. By default, the printer goes into Sleep mode to conserve the battery if left idle for 5 minutes on battery power. You can configure this feature from the printer control panel.
Chapter 1 1. Slide the battery into the battery slot at an angle, until the contacts on the battery are flush with the contacts in the battery slot. The battery contact cover slides open. 2. 3. Push the battery into the battery slot until the battery clicks into place. Plug in the AC adapter and turn on the printer. Allow the battery to charge for four hours before using the battery for the first time. After the battery is fully charged, you can use the printer without connecting to the AC power supply.
Using the USB port on the back of the printer, you can connect a USB storage device, or you can connect and print photos from a PictBridge-compatible camera. You can also transfer files from the storage device to your computer. CAUTION: Attempting to remove a memory device while it is being accessed can damage files on the memory device. You can safely remove a memory card only when the photo light is not blinking. NOTE: The printer does not support encrypted memory devices.
Chapter 1 NOTE: If you are connecting a digital camera, change the USB mode of the camera to storage mode, and then connect one end of the USB cable to the camera. Different cameras use different terms to describe the storage mode. For instance, some cameras have a digital camera setting and a disk drive setting. In this instance, the disk drive setting is the storage mode setting. If storage mode does not work on your camera, you might need to upgrade the camera firmware.
Clean the printer When you clean the printer, follow these guidelines: • Clean the outside of the printer with a soft cloth moistened with mild detergent and water. NOTE: Clean the printer only with water or water mixed with a mild detergent. Using other cleaners or alcohol can damage the printer. • Clean the inside of the cartridge access door with a dry, lint-free cloth. CAUTION: Be careful not to touch the rollers. Skin oils on the rollers can cause print quality problems.
Chapter 1 30 Get started
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, change media size, or use special features. For more information about selecting the best print media for your documents, see Select print media.
Chapter 2 Print documents (Mac OS X) 1. 2. Load paper in the tray. For more information, see Load media. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. 3. 4. 5. 6. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the paper size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print.
Print brochures (Mac OS X) 1. 2. Load paper in the tray. For more information, see Load media. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. 3. 4. 5. 6. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the paper size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print.
Chapter 2 6. In the Basic Options area, from the Size drop-down list, select More. Then, select the appropriate envelope type. TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box. 7. Click OK, and then click Print or OK to begin printing. Print on envelopes (Mac OS X) 1. 2. Load envelopes in the tray. For more information, see Load media. Select a paper size: a. From the File menu in your software application, click Page Setup.
HP Smart Web Printing from the toolbar in Internet Explorer. For more information about HP Smart Web Printing, see the help file provided with it. 1. 2. 3. 4. 5. Load paper in the tray. For more information, see Load media. On the File menu in the software application, click Print. Make sure the printer you want to use is selected. If your Web browser supports it, select the items on the Web page that you want to include in the printout.
Chapter 2 Print photos on photo paper (Windows) 1. 2. 3. 4. 5. 6. Load paper in the tray. For more information, see Load media. On the File menu in the software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box. Depending on the software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
Print photos from a memory device You can insert supported memory cards into the slot located on the left side of the printer. In addition, you can connect a USB storage device (such as a keychain drive or portable hard drive) to the USB port at the back of the printer. You can also connect a digital camera in storage mode to the USB port at the back of the printer and print photos directly from the camera. For more information about using memory devices, see Insert a memory device.
Chapter 2 1. 2. Load the appropriate paper in the tray. For more information, see Load media. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. 3. 4. 5. 6. 7. 8. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the paper size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print.
NOTE: Not all applications support borderless printing. Follow the instructions for the operating system. • • Print borderless documents (Windows) Print borderless documents (Mac OS X) Print borderless documents (Windows) 1. 2. 3. 4. 5. 6. 7. 8. 9. Load paper in the tray. For more information, see Load media. On the File menu in the software application, click Print. Select the printer you want to print to. To change settings, click the button that opens the Properties dialog box.
Chapter 2 8. 9. If necessary, click the disclosure triangle beside Color Options and select the appropriate Photo Fix options: • Off: Applies no automatic adjustments to the image. • Basic: Automatically focuses the image; moderately adjusts image sharpness. Select any other print settings that you want, and then click Print to begin printing. Print on both sides (duplexing) You can print on both sides manually using the Windows printer software.
3. 4. 5. 6. From the File menu in your software application, click Print. Make sure the printer you want to use is selected. Select the paper size from the Paper Size pop-up menu (if available). Click the Paper Handling pop-up menu, select Odd Only in the Pages to Print pop-up menu, and then click Print . NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. Flip the paper over and then print the even-numbered pages.
Chapter 2 42 Print
3 Scan You can use the printer’s control panel to scan documents and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. You can use the HP software on your computer to convert the text in scanned documents into a format that you can search, copy, paste, and edit.
Chapter 3 To scan an original to a computer from the printer control panel Use these steps to scan from the control panel. 1. 2. Insert the original in the scanner. For more information, see Load an original in the scanner. Touch Scan, and then select Scan To computer. NOTE: If you are using a computer running Mac OS X, make sure you quit the HP Scan application before scanning from the printer control panel. 3. 4. Touch the type of document you want to save. Touch Start Scan.
4. 5. Touch Document Type to select the type of document you want to save. Make changes to scan options, if needed. Touch Resolution if you want to change the output quality. Touch Start Scan. Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
Chapter 3 4. 5. 6. 7. 8. Select the Documents preset from the Presets pop-up menu. To start the scan, click Scan. After the scan is complete, click the Save button in the HP Scan toolbar Select the type of editable text you want to use in the scan: I want to... Follow these steps Extract just the text, without any of the formatting of the original Select TXT from the Format pop-up menu.
• • Choose the correct profile. Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents preset. Save your file in the correct format. If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format (such as Text (.txt) or TXT).
Chapter 3 48 Scan
4 Copy You can produce high-quality color and black-and-white copies on a variety of paper types and sizes. NOTE: For better copy quality, use color copy and avoid copying under direct sunlight or intense light. This section contains the following topics: • • Copy documents Change copy settings Copy documents You can make quality copies from the printer control panel. To copy documents 1. Make sure you have paper loaded in the input tray. 2. Insert the original in the scanner.
Chapter 4 You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy, and then touch Settings . 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color. To save the current settings as defaults for future jobs 1. Touch Copy, and then touch Settings. 2. Make any changes to the copy function settings, and then touch Set as new defaults. 3. Touch Yes.
5 Work with ink cartridges This section contains the following topics: • • • • • • • Information about ink cartridges Check the estimated ink levels Handle the ink cartridges Replace the ink cartridges Print with a single ink cartridge Store printing supplies Ink cartridge maintenance Information about ink cartridges The following tips help maintain HP ink cartridges and ensure consistent print quality.
Chapter 5 Check the estimated ink levels You can check the estimated ink levels from Toolbox (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs. For information about using these tools, see Printer management tools. You can also print the Printer Status page to view this information (see Understand the printer information pages). NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
NOTE: Handle the ink cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage. Replace the ink cartridges You can check the estimated ink levels from Toolbox (Windows), HP Utility (Mac OS), or the Toolbox software for PDAs (Microsoft Windows Mobile). For information about using these tools, see Printer management tools. You can also print the self-test diagnostic page to view this information (see Understand the printer information pages).
Chapter 5 54 3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle compartment. 4. Insert the new ink cartridge into its cradle compartment at the same angle at which you removed the old ink cartridge. Check the symbol on the latch against the symbol on the ink cartridge to make sure you are inserting the correct ink cartridge. 5. Close the ink cartridge latch.
6. 7. Close the cartridge access door. Wait for the carriage to complete the ink cartridge initialization routine before using the printer. NOTE: Do not open the cartridge access door until the ink cartridge initialization is complete. Print with a single ink cartridge If one of the ink cartridges runs out of ink before you can replace it, you can still print with a single ink cartridge.
Chapter 5 NOTE: Load plain paper into the input tray before aligning the ink cartridges. An alignment page is printed during the alignment process. • • • Printer control panel: Touch the right arrow , touch Setup, touch Tools, and then select Align Ink Cartridges. Toolbox (Windows): Open Toolbox. For more information, see Toolbox (Windows). Click the Printer Services tab, and then click Align Ink Cartridges and follow the onscreen instructions. HP Utility (Mac OS): Open HP Utility.
To clean ink cartridges automatically NOTE: Clean the ink cartridges only when print quality is poor. Cleaning uses ink and shortens the life of the ink cartridges. There are three levels of cleaning available. After one level of cleaning, perform the next level of cleaning only if the results are not satisfactory. Control panel 1. Touch right arrow , and then touch Setup. 2. Touch Tools, and then touch Clean Ink Cartridges. 3. Follow the onscreen instructions. Toolbox (Windows) 1. Open Toolbox.
Chapter 5 7. 8. 9. 10. 11. 12. Clean only the copper-colored contacts. Allow the ink cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) Insert the ink cartridge into its cradle compartment at the same angle at which you removed the old ink cartridge. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch gently pushes the cartridge into its cradle compartment.
6 Solve a problem This section contains the following topics: • • • • • • • • • • • • HP support General troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Advanced ink cartridge maintenance Solve paper-feed problems Solve copy problems Solve scan problems Troubleshoot installation issues Problems setting up Bluetooth communication Understand the printer information pages Clear jams HP support If you have a problem, follow these steps 1.
Chapter 6 You can also obtain support from the HP software provided with your computer. For more information, see Printer management tools. Support options and availability vary by printer, country/region, and language. HP support by phone The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates might apply for mobile phones.
Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.
Chapter 6 For the most current list of telephone support numbers, see www.hp.com/support.
After the phone support period After the phone support period, help is available from HP at an additional cost. Help might also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. General troubleshooting tips and resources NOTE: Many of the steps below require HP software.
Chapter 6 Solve printing problems This section contains the following topics: • • • • • • • • The printer shuts down unexpectedly All printer lights are on or flashing The printer is not responding (nothing prints) Printer does not accept ink cartridge Printer takes a long time to print Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections • Make sure the printer is c
Check the cable connections Make sure both ends of the USB cable are secure. Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem.
Chapter 6 Check the printer software settings Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the print driver. For more information, see Print. Check for radio interference If the printer is connected using Bluetooth wireless and is printing slowly, then the radio signal might be weak. For more information, see Set up the printer for Bluetooth communication.
Something on the page is missing or incorrect Check the ink cartridges • Check to make sure that both cartridges are installed and functioning correctly. • Ink cartridges might need to be cleaned. For more information, see To clean ink cartridges automatically. • Ink cartridges might have run out of ink. Replace any empty cartridge. • Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Work with ink cartridges.
Chapter 6 Placement of the text or graphics is wrong Check how the media is loaded Make sure the guides fit snugly against the edges of the media, and make sure the input tray is not overloaded. For more information, see Load media. Check the media size • Content on a page might be cut off if the document size is larger than the media that you are using. • Make sure the media size selected in the print driver match the size of media loaded in the input tray.
• • Colors do not line up correctly Printouts have streaks or lines General tips Check the ink cartridges • Check to make sure that both cartridges are installed and functioning correctly. • Ink cartridges might need to be cleaned. For more information, see To clean ink cartridges automatically. • Ink cartridges might have run out of ink. Replace any empty cartridge. • Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Work with ink cartridges.
Chapter 6 printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. Check the Bluetooth connection Printing larger files using a Bluetooth connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see Problems setting up Bluetooth communication.
Check the media size and type • Do not allow the printer to print media that is smaller than the print job. If you are doing borderless printing, make sure the correct media size is loaded. If you are using the incorrect size, ink smears might appear on the bottom of subsequent pages. • Some types of media do not accept ink well. For these types of media, ink dries more slowly and smearing might occur. For more information, see Media specifications.
Chapter 6 • • Ink cartridges might have run out of ink. Replace any empty cartridge. Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer or ink cartridge. HP does not guarantee or support refilled ink cartridges. For ordering information, see HP supplies and accessories.
• • Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Work with ink cartridges. Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer or ink cartridge. HP does not guarantee or support refilled ink cartridges. For ordering information, see HP supplies and accessories.
Chapter 6 • • Whenever you install a new ink cartridge, you should align the ink cartridges for the best possible print quality. If the printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through Toolbox or the print driver (Windows), HP Utility (Mac OS), or the Toolbox software for PDAs (Windows Mobile). For more information, see Align the ink cartridges. Make sure ink cartridges have not been tampered with.
Clean the ink cartridge contacts Before cleaning the ink cartridge contacts, remove the ink cartridge and verify that nothing is covering the ink cartridge contacts, then reinstall the ink cartridge. Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning ink cartridges.
Chapter 6 8. 9. 10. 11. 12. Insert the ink cartridge into its cradle compartment at the same angle at which you removed the old ink cartridge. Close the ink cartridge latch. If the cartridge is inserted correctly, closing the latch gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge. Repeat if necessary for the other ink cartridge. Close the front access cover and plug the power cord into the back of the device.
3. Lift the ink cartridge latch open and gently remove the ink cartridge from its cradle compartment. NOTE: Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes. 4. 5. 6. Place the ink cartridge on a piece of paper with the ink nozzles facing up. Lightly moisten a clean swab with distilled water, and squeeze any excess water from it.
Chapter 6 service module, install it immediately by following the instructions that came with the module. TIP: When the ink service module is full, the printer stops printing. However, until the replacement arrives, you can continue printing by removing the black ink cartridge and printing with just the tri-color ink cartridge. Color results and print speeds, though, might be affected. For more information about printing with a single ink cartridges, see Print with a single ink cartridge.
Multiple pages are being picked up • • • • Fan the media before loading. Make sure the paper guides are snug, but not tight, against the stack. Make sure the tray is not overloaded with paper. Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see HP support for information about HP support.
Chapter 6 Copies are blank • • • Check the media The media might not meet HP media specifications (for example, the media is too moist or too rough). See Media specifications for more information. Check the settings The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker, and then use the arrows to create darker copies. Check the scanner Make sure that the original has been loaded correctly. For more information, see Load an original in the scanner.
◦ ◦ • Use or make a carrier sheet to protect the originals. For better copy quality, avoid using the printer under direct sunlight or intense light. Check the scanner The scanner might need cleaning. To clean the scanner, use the cleaning cloth provided with the printer and see the information provided with the cloth. Copy defects are apparent • • • • • • Vertical white or faded stripes The media might not meet HP media specifications (for example, the media is too moist or too rough).
Chapter 6 More than one page feeds through the printer For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in the file Check the file to make sure there is no blank page. Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings. Solve scan problems If the following topics do not help, see HP support for information about HP support.
Scan takes too long Check the settings ◦ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly. ◦ If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.
Chapter 6 ◦ ◦ The accuracy of the software depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality. Colored backgrounds can cause images in the foreground to blend too much.
The scanned image shows blots, lines, vertical white stripes, or other defects The defects might be on the original and not a result of the scanning process. Graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing. Try changing the graphics settings. • Take steps to improve the scan quality ◦ Use high-quality originals. ◦ Load the original correctly.
Chapter 6 Hardware installation suggestions Check the printer • Make sure that all packing tape and material have been removed from outside and inside the printer. • Make sure that the printer is loaded with paper. • Make sure that no errors on the control panel. Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the printer and to a working power outlet.
Problems setting up Bluetooth communication If you have problems printing using a Bluetooth connection, try the following suggestions. For more information on configuring wireless settings, see Set up the printer for Bluetooth communication. Windows ▲ Check the Bluetooth settings. For more information, see Set up the printer for Bluetooth communication. Mac OS ▲ Delete and re-add the printer in Print & Fax or Print & Scan (Mac OS). Check the Bluetooth settings • • Check the Bluetooth settings.
Chapter 6 Print printer information pages You can print the following printer information pages from the control panel on the printer, without being connected to the printer. To print a print quality page On the printer control panel, touch Setup, touch Reports, and then touch Print Quality Diagnostic Report. Use the report to view current print cartridge health, and to troubleshoot printer problems.
4. Locate the media jam. Jammed media is visible in the output slot a. Gently pull it toward you and out from the slot. If the media is not visible, open the cartridge access door and clear jammed media. NOTE: Remove jammed media slowly and steadily to prevent media tear. LT LG R A4 L B5 A5 b. c. If the print carriage is obstructing the jam, gently push it to one side and then remove the media.
Chapter 6 Media is jammed in the scanner a. Lift the latch to release the scanner glass. 90 b. Gently pull the media from behind the control panel, up and away from the printer. c. After all jammed media is removed from the scanner, gently lift the scanner glass until it snaps into place.
5. Plug in the power cord, and then turn on the printer. NOTE: If using the optional battery, reconnect the battery. 6. Touch OK to continue the current job. The printer continues the print job on the next page. Resend the page or pages that were jammed in the printer. Tips for avoiding jams • • • • • • • • Make sure that nothing is blocking the paper path. Do not overload the input tray. For more information, see Media specifications. Load paper correctly and when the printer is not printing.
Chapter 6 92 Solve a problem
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information 93
Appendix A Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Ink cartridge warranty information The HP cartridge warranty is applicable when the printer is used in its designated HP printer. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the printer is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Appendix A Printer specifications This section contains the following topics: • Physical specifications • • Printer features and capacities Processor and memory specifications • System requirements • • Memory device specifications Mobile phone printing information • Media specifications • • Print resolution Copy specifications • Scan specifications • • Operating environment Electrical requirements • Acoustic emission specification Physical specifications Size (width x depth x height) • Pr
(continued) Feature Capacity Slovenian, Spanish, Swedish, Traditional Chinese, Turkish. Processor and memory specifications Processor: 220 MHz ARM9 core Memory: 64 MB DDR2 System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support. NOTE: For support information on Microsoft® Windows® 8, visit www.hp.com/go/ printerinstall. Operating system compatibility • Mac OS X v10.
Appendix A USB flash drives HP has fully tested the following USB flash drives with the printer: • Kingston: Data Traveler 100 USB 2.0 flash driver (4 GB, 8 GB, and 16 GB) • Lexar JumpDrive Traveler: 1 GB • Imation: 1GB USB Swivel • SanDisk: Cruzer Micro Skin USB Flash Drive (4 GB) • HP: HI-SPEED USB Flash Drive v100w (8 GB) NOTE: You might be able to use other USB flash drives with the printer.
(continued) Media size Input tray Scanner B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) A6 (105 x 148 mm; 4.13 x 5.83 inches) U.S. Statement (140 x 216 mm; (5.5 x 8.5 inches) Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) C5 Envelope (162 x 229 mm; 6.38 x 9.01 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Monarch Envelope (3.88 x 7.
Appendix A (continued) Media size Input tray Scanner 3.5 x 5 (88.9 x 127 mm)* 3 x 5 (76.2 x 127 mm) 8.5 x 13 (215.9 x 330.2 mm) 4 x 6 tab (102 x 152 mm; 4 x 6 inches) * Other media Custom-size media between 76.2 to 216 mm wide and 101 to 355.6 mm long (3 to 8.5 inches wide and 4 to 14 inches long) Custom-sized media (scanner) between 182 to 216 mm wide and 127 to 356 mm long (7.17 to 8.5 inches wide and 5 to 14 inches long) * Borderless printing supported.
Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin A4 3.3 mm (0.13 inches) 3.3 mm (0.13 inches) 3 mm (0.12 inches) 3 mm (0.12 inches) * 6.35 mm (0.25 inches) 6.35 mm (0.25 inches) 3 mm (0.12 inches) 3 mm (0.12 inches) * 2 mm (0.08 inches) 2 mm (0.08 inches) 3 mm (0.12 inches) 3 mm (0.12 inches) 3.3 mm (0.13 inches) 3.3 mm (0.13 inches) 14.2 mm (0.
Appendix A • Do not print on both sides of envelopes, photo paper, glossy media, or paper lighter than 18 lb bond (75 g/m2). Jams might occur with these media types. • Several kinds of media require a specific orientation when you print on both sides of a page, such as letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print from a computer running Windows, the printer prints the first side of the media first.
Storage environment Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F) Storage temperature: -40° to 60° C (-40° to 140° F) Battery storage temperature: -20° to 60° C (-4° to 140° F) Electrical requirements Power supply Universal power adapter (external) Power requirements Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz) Output voltage: 18.5 Vdc at 3.5 A Power consumption 28.4 watts printing (Fast Draft Mode); 32.
Appendix A Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !). Please refer to the regulatory label provided on the product.
Appendix A Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
Notice to users in Taiwan Regulatory information 109
Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sustainable manner: • Design for recycling has been incorporated into this product. • The number of materials has been kept to a minimum while ensuring proper functionality and reliability. • Dissimilar materials have been designed to separate easily. • Fasteners and other connections are easy to locate, access, and remove using common tools.
English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Appendix A Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) Environmental product stewardship program 113
Appendix A Third-party licenses This section contains the following topics: • HP Officejet 150 (L511) Mobile Printer HP Officejet 150 (L511) Mobile Printer Third-party licences Zlib --------Copyright (C) 1995-1998 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Readme File Independent JPEG Group's free JPEG software ------------------------------------------This package contains C software to implement JPEG image encoding, decoding, and transcoding. JPEG is a standardized compression method for full-color and gray-scale images. The distributed programs provide conversion between JPEG "JFIF" format and image files in PBMPLUS PPM/PGM, GIF, BMP, and Targa file formats.
Appendix A DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. TIFF Library. Rev 5.0 Lempel-Ziv & Welch Compression Support This code is derived from the compress program whose code is derived from software contributed to Berkeley by James A. Woods, derived from original work by Spencer Thomas and Joseph Orost. The original Berkeley copyright notice appears below in its entirety.
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You can also make purchases through the Web site.
Appendix B NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents.
C Set up the printer for Bluetooth communication The printer allows you to print documents from Bluetooth devices without a cable connection. Simply print from a Bluetooth device such as a PDA or camera phone. You can also use Bluetooth technology to print from a computer to the printer. NOTE: The only software functionality available with a Bluetooth connection is printing. Scanning cannot be done over a Bluetooth connection.
Appendix C Set Bluetooth security for the printer You can enable the following printer security settings from the printer’s control panel • Require passkey authentication prior to someone printing to the printer from a Bluetooth device. • Make the printer visible or invisible to Bluetooth printers that are within range. TIP: You can also use Toolbox (Windows), HP Utility (Mac OS X), or the Toolbox software for PDAs (Windows Mobile) to configure these settings.
To set the printer to be not visible 1. Touch right arrow , and then touch Bluetooth on the control panel. 2. Select Settings, and then select Visibility. 3. Touch Not Visible. The printer is inaccessible to Bluetooth devices that have not stored its device address. Reset Bluetooth settings To reset Bluetooth settings on the printer to the factory defaults: 1. 2. Touch right arrow , and then touch Bluetooth on the control panel. Touch Settings, and then touch Reset Bluetooth.
Appendix C 122 Set up the printer for Bluetooth communication
D Printer management tools This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Toolbox software for PDAs (Microsoft Windows Mobile) • Uninstall and reinstall the HP software Toolbox (Windows) Toolbox provides maintenance information about the printer. NOTE: Toolbox can be installed from the HP software CD by selecting the full installation option if the computer meets the system requirements.
Appendix D computer. Make sure to remove them correctly using the uninstall utility provided when you installed the HP software. There are three methods to uninstall the HP software on a Windows computer, and one method to uninstall on a Macintosh computer. To uninstall from a Windows computer, method 1 1. Disconnect the printer from your computer. Do not connect the printer to your computer until you are prompted to do so by the HP software during the reinstall. 2.
To uninstall from a Macintosh computer, method 1 1. Open HP Utility. For instructions, see Open HP Utility. 2. Click the Application icon on the toolbar. 3. Double click HP Uninstaller. Follow the onscreen instructions. 4. After the HP software is uninstalled, restart the computer. 5. To reinstall the HP software, insert the HP software CD into the computer's CD drive. 6. On the desktop, open the CD, and then double-click HP Installer. 7. Follow the onscreen instructions.
Appendix D 126 Printer management tools
E How do I? • Get started • Print • Scan • Copy • Work with ink cartridges • Solve a problem • Set up the printer for Bluetooth communication • Order printing supplies online • Contact HP Support How do I? 127
Appendix E 128 How do I?
Index A accessibility 7 accessories warranty 94 acoustic emissions 103 after the support period 63 aligning ink cartridges 55 B battery charging 25 installing 24 recycling 24 removing 26 safety 24 black and white pages copy 49 troubleshoot 72 blank pages, troubleshoot copy 80 print 66 scan 85 Bluetooth security settings 120 setup 119 troubleshooting 87 both sides, print on 40 buttons, control panel 12 C calibrate linefeed 56 cameras insert memory devices 26 Cancel 12 capacity trays 100 cards sizes support
I M P ink cartridge troubleshoot 65 ink cartridge door, locating 10 ink cartridge latch, locating 10 ink cartridges aligning 55 check ink levels 52 clean contacts 75 clean ink nozzle area 76 cleaning 56 handle 52 locating 10 ordering online 117 part names 52 part numbers 117 replace 53 supported 96 tips 51 warranty 94 yields 96 ink level icons 13 ink levels, check 52 ink smearing, troubleshoot 70 input tray load media 18 installation ink cartridges 53 troubleshoot 85 Mac OS custom-size paper 37, 38 Prin
Index printer information pages printing, understanding 87 printer software (Windows) about 123 printheads ordering online 117 part numbers 117 processor specifications 97 Q quality, troubleshoot copy 80 print 68 scan 84 R radio interference regulatory information 107 rear access panel illustration 11 recycle ink cartridges 110 regulatory information 104, 107 regulatory model number 104 replace ink cartridges 53 right navigation 12, 13 S scan error messages 84 from printer control panel 43 OCR 45 quality
scan 82 scan quality 84 skewed copies 81 skewed pages 78 slow print 65 streaks or lines 74 tips 63 troubleshooting resources printer information pages 87 TWAIN unable to activate source 84 two-sided printing 40 U uninstall HP software Mac OS X 125 Windows 124 USB connection port, locating 9, 11 specifications 96 V vertical stripes on copies, troubleshoot 81 voltage specifications 103 W warranty 94 Web page print 34 Web sites accessibility information 7 customer support 59 environmental programs 110 order
