HP OfficeJet 4650 All-in-One series
Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started .................................................................................................................................................... 2 Accessibility ......................................................................................................................................................
6 Use Web Services ......................................................................................................................................... 45 What are Web Services? ....................................................................................................................................... 45 Set up Web Services ............................................................................................................................................. 45 Print with HP ePrint ....
Appendix B Additional fax setup .................................................................................................................... 106 Set up faxing (parallel phone systems) ............................................................................................................ 106 Serial-type fax setup ......................................................................................................................................... 125 Test fax setup ............................
vi ENWW
1 How do I? Learn how to use your HP OfficeJet 4650 series ENWW ● Get started on page 2 ● Print on page 13 ● Use Web Services on page 45 ● Copy and scan on page 20 ● Fax on page 27 ● Work with cartridges on page 49 ● Connect Your Printer on page 54 ● Technical information on page 89 ● Solve a problem on page 62 1
2 Get started This section contains the following topics: ● Accessibility ● Printer parts ● Control panel and status lights ● Paper basics ● Load media ● Load original ● Open the HP printer software (Windows) ● Sleep mode Accessibility The printer provides a number of features that make it accessible for people with disabilities.
Printer parts Front view Figure 2-1 Front and top views of HP OfficeJet 4650 All-in-One series ENWW Feature Description 1 Lid 2 Lid-backing 3 Scanner glass 4 Document feeder 5 Cartridge access door 6 Paper path cover 7 Ink cartridges 8 On button (also referred to as the Power button) 9 Front panel 10 Printer display 11 Automatic output tray extender (also referred to as the tray extender) 12 Paper-width guides 13 Paper tray 14 Paper tray door Printer parts 3
Back view Figure 2-2 Rear view of HP OfficeJet 4650 All-in-One series Feature Description 1 Fax port (2-EXT) 2 Fax port (1-LINE) 3 Power connection. Use only the power cord supplied by HP. 4 Rear USB port Control panel and status lights Overview of buttons and lights The following diagram and related table provides a quick reference to the printer control panel features. 4 Label Name and Description 1 On button: Turns the printer on or off. 2 Back button: Returns to the previous screen.
Label Name and Description ● Fast blinking light indicates wireless error. Refer to the message on the printer display. ● If wireless is turned off, the wireless light is off and the display screen shows Wireless Off. Control panel display icons Icon Purpose Copy : Opens the Copy menu where you can select a copy type or change the copy settings. Scan : Opens the Scan menu where you can select a destination for your scan. Fax : Displays a screen where you can send a fax, or change fax settings.
Paper basics The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.
Tips for selecting and using paper For the best results, observe the following guidelines. ● Load only one type of paper at a time into a tray or document feeder. ● When loading the tray and document feeder, make sure the paper is loaded correctly. ● Do not overload the tray or document feeder.
● Remove all paper from the paper tray, and then load the photo paper print side facing down and HP logos facing up. ● Slide the photo paper forward until it stops. ● Slide the paper-width guides firmly against the edge of the photo paper. 4. Push the paper tray back into the printer and close the paper tray door. 5. Change or retain the paper settings on the printer display. Learn how to print photos on HP Photo Paper. Click here to go online for more information. To load full-size paper 1.
2. Pull the paper tray out and slide the paper-width guides outward. 3. Load paper. ● Insert a stack of paper into the paper tray with the short edge forward and the print side down. ● Slide the paper forward until it stops. ● Slide the paper-width guides inward until they stop at the edges of the paper. 4. Push the paper tray back in and close the paper tray door. 5. Change or retain the paper settings on the printer display. Load original To load original on the scanner glass 1.
2. Load the original print side down on the right front corner of the glass. 3. Close the scanner lid. To load an original in the document feeder ENWW 1. Open the document feeder cover. 2. Slide paper-width guides outwards.
3. Load original print-side up in the document feeder. 4. Slide paper-width guides inward until they stop at the edge of paper. Open the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
3 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features.
NOTE: The following options are available for a USB connected printer. Locations for the options can vary from one application to another. ● Choose the paper size. NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match. 4. ● Select the orientation. ● Enter the scaling percentage. Click Print.
NOTE: If you change the paper size ensure that you have loaded the correct paper. 4. b. Select an Orientation. c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings: ● Paper Type: The appropriate photo paper type ● Quality: Best or Maximum dpi ● Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option. — Off: applies no changes to the image. — On: automatically focuses the image; moderately adjusts image sharpness.
● On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides drop-down list. ● On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, and then select the appropriate print quality in the Quality Settings area. ● Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.
To use AirPrint, ensure the following: ● The printer and the Apple device must be connected to the same network as your AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/mobileprinting . ● Load paper that matches the paper settings of the printer. Print using the maximum dpi Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
4. ● Paper Type: The appropriate paper type ● Quality: Maximum dpi Select any other print settings that you want, and then click Print. Tips for print success Use the following tips to print successfully. Tips for ink and paper ● Use original HP cartridges. Original HP cartridges are designed for and tested with HP printers to help you produce great results, time after time. ● Make sure the cartridges have sufficient ink. To view the estimated ink levels, touch (Ink) from the Home screen.
Printer settings tips (OS X) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality, click the Color Options disclosure triangle, and choose Grayscale from the Color pop-up menu.
4 Copy and scan ● Copy documents ● Scan ● Tips for copy and scan success Copy documents The Copy menu on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. You can also easily access advanced settings, such as changing the paper type and size, adjusting the darkness of the copy, and resizing the copy. Make a 1-sided copy 1.
2. ● Use two 1-sided originals to create a 2-sided copy. ● Use multiple 1-sided original pages to create several pages of 2-sided copy. For example: eight pages of 1-sided originals make four pages of 2-sided copy. Specify number of copies and settings. ● From the Home screen, touch Copy . Select the desired number of copies. ● Touch (Settings), scroll through the options, and then touch Resize to make sure Actual is selected.
Scan to a computer Before scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. In addition, on Windows computers, the printer software must be running prior to scanning. To enable the scan to a computer feature (Windows) The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled, and you wish to enable it again. 1.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name. ● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name. 3. In the printer software, click Scan a Document or Photo . 4.
4. Select Webscan to enable Webscan. 5. Click Apply and then click OK . To scan using Webscan Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. 2. Open the embedded web server. For more information, see Open the embedded Web server on page 60. 3. Click the Scan tab. 4.
Go online to learn more about using the HP Scan software. Learn how to: ● customize scan settings, such as image file type, scan resolution, and contrast levels. ● scan to network folders and cloud drives. ● preview and adjust images before scanning. Create a new scan shortcut (Windows) You can create your own scan shortcut to make scanning easier. For example, you might want to regularly scan and save photos in PNG format, rather than JPEG. 1.
26 ● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. ● If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display.
5 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
3. Touch Send Now. 4. Touch Enter Fax Number or touch 5. Enter the fax number using the screen keypad that appears or select a phone book contact or previously dialed or received number. ( Phone Book ). TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on the display. 6. Touch Black or Color . TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of your fax.
To send a fax from an extension phone 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. 2. Dial the number by using the keypad on the phone that is connected to the printer. If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the receiving fax machine. 3.
Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of your fax. Send a fax in Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port). To receive a fax manually 1. Make sure the printer is turned on and you have paper loaded in the main tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer incoming calls. 4.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the printer control panel 1.
To set automatic reduction from the printer control panel 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Auto Reduction to turn on or off. NOTE: Turning off automatic reduction also turns off 2-sided fax printing. Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not receive faxes received from those numbers.
Set up phone book contacts You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers using the printer control panel. TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer EWS. For more information, see Advanced printer management tools (for networked printers) on page 59.
Set up and change group phone book contacts You can store groups of fax numbers as group phone book contacts. To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the printer control panel display, touch Fax . 2. Touch Send Now. 3. Touch 4. Touch Group Contacts. 5. Touch 6. Touch Name and then type the name of the group, and then touch Done . 7.
6. Touch the name of the phone book contact or group contact you want to delete. 7. Touch Delete. 8. Touch Yes to confirm. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing.
To set the answer mode 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Preferences . 3. Touch Auto Answer to turn it on or off. You may also access this feature by touching (the Fax Status icon) on the Home screen. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
3. Touch Setup , and then select Preferences . 4. Touch Distinctive Ring . A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 5. Do one of the following: ● Touch the ring pattern assigned by your telephone company to fax calls. ● Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service ● A PBX (private branch exchange) system ● Fax on Voice over Internet Protocol (VoIP) ● An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a slower Fax Speed .
● ISDN: An integrated services digital network (ISDN) system. ● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP). For more information, see Fax on Voice over Internet Protocol on page 41. HP printers are designed specifically for use with traditional analog phone services.
NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more information, see Work with cartridges on page 49.
Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the printer control panel display, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Error Report. 4. Touch to select one of the following. On (Fax Send and Fax Receive) Prints whenever a fax error occurs. Off Does not print any fax error reports.
3. Touch Print Fax Reports . 4. Select Last Transaction and touch Print. Print a Caller ID Report You can print a list of Caller ID fax numbers. To print a Caller ID History Report 1. From the printer control panel display, touch Fax . 2. Touch Setup , and then touch Reports . 3. Touch Print Fax Reports . 4. Touch Caller ID Report. 5. Touch Print to begin printing. View the Call History You can view a list of all the calls placed from the printer. NOTE: You cannot print the call history.
6 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ● Tips for using Web Services What are Web Services? ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer.
To set up Web Services using the printer control panel 1. From the printer control panel display, touch HP Printables. 2. Touch Enable Web Services. 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates. NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network. 6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.
NOTE: The ePrint server does not accept email print jobs if there are multiple email addresses included in the "To" or "Cc" fields. Only enter the HP ePrint email address in the "To" field. Do not enter any additional email addresses in the other fields. NOTE: The email is printed once it is received. As with any email, there is no guarantee when or whether it is received. You can check the print status on HP Connected (www.hpconnected.com).
7 Work with cartridges ● Check the estimated ink levels ● Replace the cartridges ● Order ink supplies ● Use single-cartridge mode ● Cartridge warranty information ● Tips for working with cartridges Check the estimated ink levels To check the estimated ink levels from the printer control panel ▲ From the Home screen, touch the (Ink icon) to display the estimated ink levels. To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2.
Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove the old cartridge. 3. a. Open the access door. b. Open the latch on the cartridge slot. c. Remove the cartridge from the slot. Insert a new cartridge. a. 50 Remove the cartridge from packaging.
4. b. Remove plastic tape using the pull tab. c. Slide the new cartridge in the slot and close the latch until it clicks. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new ink cartridge. Order ink supplies Before ordering cartridges, locate the correct cartridge number. Locate the cartridge number on the printer ▲ ENWW The cartridge number is located inside the cartridge access door.
Locate the cartridge number in the printer software 1. 2. Depending on your operating system, do one of the following to open the printer software: ● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name. ● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the cartridge as indicated: For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that came with the product.
8 Connect Your Printer Additional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Open the embedded Web server on page 60.
NOTE: Before you proceed, go through the list at Before you begin on page 54. 1. From the printer control panel, touch 2. Touch 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup. ( Wireless ). ( Settings ). Change the connection type After you have installed the HP printer software and connected the printer to your computer, you can use the software to change the connection type (for example, from a USB connection to a wireless connection).
Turn on or off the wireless capability of the printer The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on. 1. From the printer control panel, touch 2. Touch to turn Wireless on or off. If the printer is not configured to connect to a network, turning wireless on automatically launches the Wireless Setup Wizard. ( Wireless ), and then touch ( Settings ).
To print from a wireless-capable mobile device that supports Wi-Fi Direct Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can download this plugin from the Google Play application store. 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the mobile device. 3.
To print from a wireless-capable computer (OS X) 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on Wi-Fi on the computer. For more information, see the documentation provided by Apple. 3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-OfficeJet-4650 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. NOTE: To find the password, touch 4. (Wi-Fi Direct) on the Home screen. Add the printer. a.
4. Touch OK to continue. 5. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the appropriate information for the following settings: 6. ● IP Address ● Subnet Mask ● Default Gateway ● DNS Address Enter your changes, and then touch Apply. Advanced printer management tools (for networked printers) To view or change some settings, you might need a password. NOTE: You can open and use the embedded Web server without being connected to the Internet.
NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until the print quality becomes unacceptable. Double-click HP Utility in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk.
For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser. Tips for setting up and using a networked printer Use the following tips to set up and use a networked printer: ● When setting up the wireless networked printer, make sure your wireless router is powered on. The printer searches for wireless routers, then lists the detected network names on the display.
9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● HP support Jams and paper-feed issues What do you want to do? Clear a paper jam Solve paper jam issues NOTE: Use an HP online troubleshooting wizard.
ENWW b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper. d. Reinsert the paper path cover. Make sure it snaps into place.
2. e. Close the cartridge access door. f. Touch OK on the control panel to continue the current job. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the cable attached to the print carriage. a. Open the cartridge access door. b. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the jammed paper with both hands, and then pull it towards you.
b. Carefully turn the printer on its side to expose the bottom of the printer. c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap, grasp the paper with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
Learn how to avoid paper jams To help avoid paper jams, follow these guidelines. ● Remove printed papers from the output tray frequently. ● Make sure that you are printing with paper that is not wrinkled, folded, or damaged. ● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. ● Do not use paper that is too thick or too thin for the printer. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load media on page 8.
Ink cartridge issues Fix ink cartridge problems If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the ink cartridges.
9. Close the access door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the HP OfficeJet 4650 series with only one cartridge.
4. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. b. Depending upon your operating system, do one of the following: ● Windows 8.
Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP b. i. From the Windows Start menu, right click My Computer. ii.
1 Power connection to the printer 2 Connection to a power outlet 2. Look inside the printer and check for a green light indicating the printer is receiving electrical power. If it is not lit, make sure the cord is fully plugged into the printer, or connect to another power outlet. 3. Look at the On button located on the printer. If it is not lit, the printer is turned off. Press the On button to turn on the printer.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 49. If the ink cartridges are low on ink consider replacing them. 4. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 6. Always make sure the paper you are printing on is flat.
To align the cartridges from the printer display 6. a. Load Letter or A4 unused plain white paper into the input tray. b. From the printer control panel display, touch Tools . c. Touch Align Printer, and then follow the on-screen instructions. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer software a. Load letter or A4 unused plain white paper into the paper tray. b.
To clean the cartridges from the printer display a. Load Letter or A4 unused plain white paper into the input tray. b. From the printer control panel display, touch Tools . c. Touch Clean Cartridges, and then follow the on-screen instructions. If cleaning the cartridges does not solve the problem, contact HP support. Go to www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems.
To print a test page a. Load Letter or A4 plain, white paper in the paper tray. b. Open HP Utility. NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. c. Select the HP OfficeJet 4650 series from the list of devices at the left of the window. d. Click Test Page. e. Click the Print Test Page button, and follow the on-screen instructions. Check the test page for jagged lines in the text or streaks in the text and colored boxes.
Copy issues Troubleshoot copy problems Use an HP online troubleshooting wizard. Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success on page 25 Scan issues HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
3. On the Fax screen, touch Setup , touch Setup Wizard, and then follow the onscreen instructions. The printer displays the status of the test on the display and prints a report. 4. Review the report. ● If the fax test failed, review the solutions below. ● If the fax test passed and you are still having problems faxing, verify that the fax settings listed in the report are correct. You can also use HP's online troubleshooting wizard.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. ● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. ● Try to send or receive a test fax.
The "Using Correct Type of Phone Cord with Fax" test failed ● Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer, and the other end to your telephone wall jack, as shown in the illustration.
● If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX) systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. ● Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes.
Troubleshoot fax problems. Troubleshoot fax problems. Use an HP online troubleshooting wizard. Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for specific fax problems What kind of fax problem are you having? The display always shows Phone Off Hook ● You are using the wrong type of phone cord.
● Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer and the other end to your telephone wall jack, as shown in the illustration.
hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process. If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems.
your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again. NOTE: Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check.
Network and connection issues What do you want to do? Fix wireless connection Choose one of the following troubleshooting options. HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. Use an HP online troubleshooting wizard ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working.
a. From the printer control panel, touch b. If Status is Off, touch (Wi-Fi Direct). (Wi-Fi Direct Settings) and turn Wi-Fi Direct on. 2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and connect to the Wi-Fi Direct name of your printer. 3. Enter the Wi-Fi Direct password when prompted. 4. If you are using a mobile device, make sure you have installed a compatible printing app. For more information about mobile printing, visit www.hp.
HP support For the latest product updates and support information, visit the HP OfficeJet 4650 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support forums: Visit HP Support Forums for answers to common questions and issues.
Additional warranty options Extended service plans are available for the HP OfficeJet 4650 series at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the extended warranty options available for your printer.
A Technical information The technical specifications and international regulatory information for the HP OfficeJet 4650 series are provided in this section. For additional specifications, see the printed documentation that came with the HP OfficeJet 4650 series.
For information about future operating system releases and support, visit the HP online support website at www.hp.com/support .
Acoustic information If you have Internet access, you can access acoustic information from the HP website. Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds HP inkjet supplies recycling program HP is committed to protecting the environment.
Battery disposal in Taiwan Battery notice for Brazil California Perchlorate Material Notice EPEAT European Union Commission Regulation 1275/2008 For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/ environment/productdata/itecodesktop-pc.html.
The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) 94 Appendix A Technical information ENWW
China Energy Label for Printer, Fax and Copier Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
● Noise emission statement for Germany ● GS Statement (Germany) ● Declaration of conformity ● European Union Regulatory Notice — Products with wireless functionality — European telephone network declaration (Modem/Fax) ● Australia wired fax statement ● Notice to users of the U.S.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan ENWW Regulatory information 97
Notice to users in Japan about the power cord Noise emission statement for Germany GS Statement (Germany) 98 Appendix A Technical information ENWW
Declaration of conformity ENWW Regulatory information 99
European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.
Notice to users of the U.S.
Notice to users of the Canadian telephone network Notice to users of the German telephone network Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Taiwan 102 Appendix A Technical information ENWW
● Notice to users in Mexico ● Notice to users in Japan ● Notice to users in Korea Exposure to radio frequency radiation Notice to users in Brazil ENWW Regulatory information 103
Notice to users in Canada Notice to users in Taiwan 104 Appendix A Technical information ENWW
Notice to users in Mexico Notice to users in Japan Notice to users in Korea ENWW Regulatory information 105
B Additional fax setup In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP software you installed with the printer.
Table B-1 Countries/regions with a parallel-type phone system (continued) Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
● 3. Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer.
Other equipment or services sharing your fax line DSL PBX Distinctive ring service Voice calls Computer dailup modem Recommended fax setup Answering machine Voice mail service answering machine on page 120 Case K: Shared voice/fax line with computer dial-up modem and voice mail on page 124 Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as describ
The DSL filter removes the digital signal that can interfere with the printer, so the printer can communicate correctly with the phone line. (DSL might be called ADSL in your country/region.) NOTE: If you have a DSL line and you do not connect the DSL filter, you cannot send and receive faxes with the printer.
NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. ● If you are using a PBX phone system, set the call waiting tone to "off.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all. TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
3. 4. ● If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port. ● If you have a serial-type phone system, you might plug your phone directly on top of the printer cable which has a wall plug attached to it.
NOTE: You might need to connect the phone cord to your country/region adapter. 2. Turn off the Auto Answer setting. 3. Run a fax test. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3.
4 Computer DSL/ADSL modem 5 Computer NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Figure B-7 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
6. 7. Now you need to decide how you want the printer to answer calls, automatically or manually: ● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. Figure B-10 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider.
2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer You might need to connect the phone cord to your country/region adapter. 3 Answering machine 4 Telephone (optional) To set up the printer with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the printer.
Shared voice/fax line with computer dial-up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. 5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port.
5 Telephone (optional) 6 DSL/ADSL modem 7 Computer 8 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the phone cord to your country/region adapter. NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as described in this section.
To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4.
Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing.
Index A accessibility 2 ADSL, fax setup with parallel phone systems 109 answer ring pattern change 38 parallel phone systems 111 answering machine fax tones recorded 84 set up with fax (parallel phone systems) 119 set up with fax and modem 120 automatic fax reduction 33 B backup fax 32 baud rate 40 black and white pages fax 27 blocked fax numbers set up 34 both sides, print on 15 broadcast faxing send 30 buttons, control panel 4 C clear fax logs 43 computer modem shared with fax (parallel phone systems) 114
print last transaction details 43 receive 31 receive, troubleshoot 81, 83 redial options 39 reduction 33 reports 41 reprint 32 rings to answer 38 send 27 send, troubleshoot 81, 84 separate line setup (parallel phone systems) 109 settings, change 37 setup types 107 shared phone line setup (parallel phone systems) 112 sound volume 40 speed 40 test failed 77 test setup 126 troubleshoot 76 voice mail, set up (parallel phone systems) 113 wall jack test, failed 77 Fax screen 5 forwarding faxes 33 G glass, scanner
printer software (Windows) about 59 opening 12, 59 pulse dialing 39 R radio interference regulatory information 102 rear access panel illustration 4 receive faxes auto answer mode 37 automatically 31 blocking numbers 34 forwarding 33 manually 31 rings to answer 38 troubleshoot 81, 83 recycle ink cartridges 92 redial options, setting 39 reduce fax 33 regulatory information 95, 102 regulatory notices regulatory model identification number 96 reports confirmation, fax 42 error, fax 43 fax test failed 77 reprin
send faxes 81, 84 skewed pages 66 two-sided printing 15 U USB connection port, locating 3, 4 V voice mail set up with fax (parallel phone systems) 113 set up with fax and computer modem (parallel phone systems) 124 VoIP 41 volume fax sounds 40 W wall jack test, fax 77 warranty 88 Webscan 23 websites accessibility information 2 wireless communication regulatory information 102 set up 54 130 Index ENWW
