hp officejet 5500 series all-in-one reference guide
hp officejet 5500 series all-in-one
© Copyright Hewlett-Packard Company 2003 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. This product incorporates Adobe’s PDF technology, which contains an implementation of LZW licensed under U.S. Patent 4,558,302. Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
contents 1 hp officejet overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 the hp officejet 5500 series at a glance . . . front panel overview . . . . . . . . . . . . . . . . menu overview . . . . . . . . . . . . . . . . . . . . use the hp director software to do more with 2 ............ ............ ............ your hp officejet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
contents 6 print from your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 print from a software application . . . . . . . . . . . . . . . . . . . . . . . . . . .53 set print options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 stop a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 7 order supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 order media . . . . . . . .
contents case E: shared voice/fax line with PC modem . . . . . . . . . . . . . . . . . . 99 case F: shared voice/fax line with answering machine . . . . . . . . . . . 100 case G: shared voice/fax line with PC modem and answering machine102 case H: shared voice/fax line with voice mail . . . . . . . . . . . . . . . . . 103 case I: shared voice/fax line with PC modem and voice mail. . . . . . . 104 faxing from a DSL line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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get help This Reference Guide contains information on using your HP Officejet and provides additional troubleshooting assistance for the installation process. The Reference Guide also contains information on how to order supplies and accessories, technical specifications, support, and warranty information. The table below lists additional sources of information for your HP Officejet. help description Setup Poster The Setup Poster provides instructions for setting up and configuring your HP Officejet.
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1 Your HP Officejet is ready when you are, as many features and functions of your HP Officejet can be used without turning on your computer. Tasks such as sending a fax or making a copy of a document or photo can be accomplished quickly and easily on your HP Officejet. Tip: You can do more with your HP Officejet by using the HP Photo & Imaging Director (HP Director) software that is automatically installed on your computer during the initial setup.
hp officejet overview chapter 1 feature purpose 5 Print-carriage access door 6 Input tray 7 Output tray 8 Front panel display 9 Cleanout door 10 USB port 11 Power connection 12 Telephone jacks front panel overview 1 2 3 4 5 6 7 8 9 10 11 16 15 14 13 12 feature purpose 1 One-Touch Speed Dial: dial a fax number by pressing one button. The five speed dial buttons correspond to the first five fax numbers entered during speed dial setup.
hp officejet overview purpose 4 Setup: access the menu system for reports, speed dial setup, fax settings, tools, and preferences. 5 Redial/Pause: redial the most recently dialed fax number. Also, use to insert a pause while entering a telephone number. 6 Speed Dial: select a number from programmed speed dial entries. Use the arrows or the keypad numbers on the front panel to navigate to a speed dial fax number. 7 OK: select the current menu setting on the front panel display.
hp officejet overview chapter 1 menu overview The following provides a quick reference to top-level menus that appear on the HP Officejet front panel display. Copy Number of Copies Reduce/Enlarge Copy Quality Copy Paper Size Paper Type Lighter/Darker Enhancements Color Intensity Set New Defaults Fax Enter Fax Number Resolution Lighter/Darker How to Fax Set New Defaults Scan HP Photo & Imaging Gallery Setup 1. Print Report 2. Speed Dial Setup 3. Basic Fax Setup 4. Advanced Fax Setup 5. Tools 6.
hp officejet overview Select the Officejet 5500 Series. 4 The HP Director displays only the icons that are appropriate for the selected device. Note: The HP Director graphic below might appear differently on your computer. The HP Director is customized based upon the HP device that is selected. If your device is not equipped with a particular feature, then the icon for that feature will not display in the HP Director on your computer.
hp officejet overview chapter 1 feature purpose 8 Make Copies: use this feature to display the Copy dialog box where you can select the copy quality, number of copies, color, size, and then start a copy. 9 HP Gallery: use this feature to display the HP Photo & Imaging Gallery, where you can view and edit images, print photos in multiple sizes, make and print a photo album, share images through e-mail or a website, or make a multimedia CD.
hp officejet overview hp officejet overview 1 2 3 4 5 6 7 8 9 feature purpose 1 Scan Picture: use this feature to scan an image and display it in the HP Photo and Imaging Gallery. 2 Scan document: use this feature to scan text and display it in the selected destination text editing software program. 3 Make Copies: use this feature to make a copy in black and white or color. 4 Send Fax: use this feature to open the fax dialog box so you can enter the appropriate information and then send your fax.
hp officejet overview chapter 1 ! Double-click the HP Photo and Imaging Director alias on the desktop. ! Double-click HP Photo and Imaging Director in the Applications:HewlettPackard:HP Photo and Imaging Software:HP Photo and Imaging Director folder. The HP Photo and Imaging Director (HP Director) displays only the buttons that pertain to the selected device. For more information, see the onscreen hp photo and imaging help that came with your software.
load originals and load paper 2 The HP Officejet 5500 Series allows you to load different types and sizes of paper in your HP Officejet, including letter, photo paper, and envelopes. You can also change settings for paper types and paper sizes to get the highest quality copies from your HP Officejet.
chapter 2 1 Load your original in the automatic document feeder face up with the top of the page facing to the left. load originals & paper Top of page 2 Slide the right and left paper guides inward until they stop at the edges of the paper. 3 Press Copy, Scan, or Fax on the front panel to select the option you want to perform.
load originals and load paper load an original on the glass The following procedure describes how to load paper on the glass of your HP Officejet. Caution! Avoid damage to your originals by removing all originals from the automatic document feeder before lifting the lid. 1 Load your original face down on the left front corner of the glass. Tip: Refer to the diagram on the left front corner of your HP Officejet for further assistance on loading an original on the glass.
chapter 2 load an original photo on the glass You can make a copy of an original photo from the glass of your HP Officejet. It is important to load the original photo on the glass properly to get the best possible copy. Load your original photo face down on the left front corner of the glass. Position the photo on the glass so the long edge of the photo is along the front edge of the glass.
load originals and load paper Lift the output tray and insert the short edge of the paper into the input tray (print side down) until it stops. To avoid bending the paper, make sure you do not push the paper in too far, or push too hard. If you are using letterhead, insert the top of the page first. 5 Lower the output tray and slide the paper-width guide in until it stops at the edge of the paper.
chapter 2 load envelopes The following procedure describes how to load envelopes into the HP Officejet. You can load the input tray with one or more envelopes. For best results, consider using a label for the return address on envelopes. Do not use shiny or embossed envelopes, or envelopes that have clasps or windows. load originals & paper Tip: Consult your word processing software help files for specific details on how to format text for printing on envelopes.
load originals and load paper load 4 by 6 inch (10 by 15 cm) photo paper The following procedure describes how to load 4 by 6 inch (10 by 15 cm) photo paper into your HP Officejet. Note: For the best results, use a recommended type of 4 by 6 inch (10 by 15 cm) photo paper. For more information, see recommended papers on page 16. In addition, for best results, set the paper type and paper size before printing. For more information, see set the paper type on page 17 and set the paper size on page 17.
chapter 2 recommended papers If you want the best print quality, we recommend HP Papers. Using paper that is too thin, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not be filled in completely. For more information about HP Papers, go to our website at: www.hp.
load originals and load paper set the paper type The following procedure describes how to set the paper type for the Copy option on your HP Officejet. Select the Paper Type setting that matches the paper or transparency film you are using. Note: When printing from your computer, set the paper-type properties in the Print dialog box of the software program from which you are printing. 1 Press the Copy button until Paper Type appears. 2 Press 3 Press OK to choose the displayed paper type.
chapter 2 avoid jams load originals & paper To help avoid paper jams, follow these guidelines: 18 • Prevent curled or wrinkled paper by storing all supplies of media flat in a resealable bag. • Remove printed papers from the output tray frequently. • Ensure that media loaded in the automatic document feeder and the input tray lay flat and the edges are not bent or torn.
use the copy features 3 The HP Officejet enables you to produce high-quality color and black-and-white copies using a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy’s darkness and color intensity, and use special features to make highquality copies of photos, including 4 by 6 inch (10 by 15 cm) borderless copies.
chapter 3 increase copy speed or quality The HP Officejet provides three options that affect copy speed and quality. • Normal delivers high-quality output and is the recommended setting for most of your copying. Normal copies faster than Best. • Fast copies faster than the Normal setting. The text is of comparable quality to the Normal setting, but the graphics might be of lower quality. Using Fast reduces the frequency of replacing your print cartridges, because it uses less ink.
use the copy features 3 Press Copy until Set New Defaults appears in the top line of the display. Copy Menu Number of Copies Reduce/Enlarge Copy Quality Copy Paper Size Paper Type Lighter/Darker Enhancements Color Intensity Set New Defaults 4 Press until Yes appears. 5 Press Start Black or Start Color. The HP Officejet uses the new default settings to make a copy of your original.
chapter 3 3 Press Copy, if not already lit. 4 Press Start Black or Start Color. make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo For the best quality when copying a photo, load photo paper in the input tray, and change your copy settings for the correct paper type and photo enhancement. Load your original photo face down on the left front corner of the glass. Position the photo on the glass so the long edge of the photo is along the front edge of the glass.
use the copy features 3 Press Copy until Copy Paper Size appears in the top line of the display. The following options are available in the Copy Paper Size menu. Copy Menu Number of Copies Reduce/Enlarge Copy Quality Copy Paper Size Paper Type Lighter/Darker Enhancements Color Intensity Set New Defaults Copy Paper Size* Legal Letter A4 4 x 6 inch *The paper sizes available vary by country/region. 4 Press until 4 x 6 inch appears. 5 Press Start Black or Start Color.
chapter 3 3 Press or use the keypad to enter the number of copies, up to the maximum. (The maximum number of copies varies by model.) Tip: If you hold down either of the arrow buttons, the number of copies changes by increments of 5 to make it easier to set a large number of copies. 4 Press Start Black or Start Color. If you are copying a stack of originals in the automatic document feeder, the HP Officejet makes multiple copies of a single page before copying the next page.
use the copy features 2 Load letter or A4 paper in the input tray. 3 Press Copy until Copy Paper Size appears in the top line of the display. The following options are available in the Copy Paper Size menu. copy Copy Menu Number of Copies Reduce/Enlarge Copy Quality Copy Paper Size Paper Type Lighter/Darker Enhancements Color Intensity Set New Defaults Copy Paper Size* Legal Letter A4 4 x 6 inch *The paper sizes available vary by country/region.
chapter 3 5 Press Copy until Reduce/Enlarge appears in the top line of the display. The following options are available in the Reduce/Enlarge menu. copy Copy Menu Number of Copies Reduce/Enlarge Copy Quality Copy Paper Size Paper Type Lighter/Darker Enhancements Color Intensity Set New Defaults Reduce/Enlarge Actual Size Fit to Page Custom 100% Full Page 91% Legal > Ltr 72% 6 Press 7 Press Start Color.
use the copy features 3 Press until Legal > Ltr 72% appears. 4 Press Start Black or Start Color. The HP Officejet reduces the size of your original to fit within the printable area of the letter paper, as shown below. copy a washed-out original Use Lighter/Darker to adjust the lightness and darkness of the copies you make. You can also adjust the color intensity to make colors on your copy more vivid or more subtle.
chapter 3 1 Load your original face down on the left front corner of the glass or face up in the automatic document feeder tray. If you are using the automatic document feeder, place the page so that the top of the document goes in first. 2 Press Copy until Enhancements appears in the top line of the display. The following options are available in the Enhancements menu.
use the copy features 1 Load your original photo face down on the left front corner of the glass. Position the photo on the glass so the long edge of the photo is along the front edge of the glass. 2 Press Copy until Enhancements appears in the top line of the display. The following options are available in the Enhancements menu. Copy Menu Number of Copies Reduce/Enlarge Copy Quality Copy Paper Size Paper Type Lighter/Darker Enhancements Color Intensity Set New Defaults 3 Press 4 Press Start Color.
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use the scan features 4 Scanning is the process of converting pictures and text into an electronic format for your computer. You can scan photos and text documents. Because the scanned image or text is in an electronic format, you can bring it into your word processor or graphics software program and modify it to suit your needs. You can do the following: • Scan photos of your kids and e-mail them to relatives, create a photographic inventory of your house or office, or create an electronic scrapbook.
chapter 4 The HP Officejet scans the original and sends it to the selected destination. If you chose the HP Photo & Imaging Gallery (HP Gallery), it automatically opens and displays the image. The HP Gallery has many tools that you can use to edit your scanned image. You can improve the overall image quality by adjusting the brightness, sharpness, color tone, or saturation. You can also crop, straighten, rotate, or resize the image.
use the fax features 5 Using your HP Officejet, you can send and receive faxes, including color faxes. You can set up speed dials to send faxes quickly and easily to frequently used numbers. From the front panel, you can set a number of fax options, such as resolution and contrast.
chapter 5 send a fax Using the front panel, you can send a black-and-white or color fax from your HP Officejet.
use the fax features send a basic fax This section describes how to send a basic black-and-white fax. If you are interested in sending a color or photo fax, see send a color original or photo fax on page 35. 1 Load the originals in the automatic document feeder. For more information on loading originals, see load originals on page 9. 2 Press Fax. Enter Fax Number appears in the top line of the display. 3 Enter the fax number by using the keypad. 4 Press Start Black.
chapter 5 5 Press Start Color. 6 If you placed the original on the glass, press 1 (Yes) to fax the original from the glass. Note: If the recipient’s fax machine only supports black-and-white faxes, the HP Officejet will automatically send the fax in black and white. A message will appear once the fax has been sent indicating that the fax was sent in black and white. Press OK to clear the message.
use the fax features 3 Enter the fax number by using the keypad, press a one-touch speed-dial button, or press Speed Dial until the appropriate speed-dial entry appears. For more information on speed dials, see set up speed dialing on page 44. Tip: To enter a pause in the fax number, press Redial/Pause. 4 Press Fax until How to Fax appears in the top line of the display. 5 Press until Send Fax Later appears in the top line of the display, and then press OK.
chapter 5 1 Load your originals in the automatic document feeder. 2 Press Fax. 3 Press Start Black or Start Color. 4 Once you hear the dial tone, enter the fax number by using the keypad. Tip: To enter a pause in the fax number, press Redial/Pause. 5 Follow any prompts that might occur. Your fax will be sent when the receiving fax machine answers. send a manual fax from a telephone You can send a fax manually by using a telephone that is directly connected to your HP Officejet.
use the fax features HP Officejet receives a fax is 5 (varies by country/region). For information on setting the number of rings to answer, see set the number of rings before answering on page 39. For information on setting up your HP Officejet with other office equipment, such as answering machines and voice mail, see fax setup on page 91.
chapter 5 In certain situations you might want to receive faxes manually. For example, if you share a telephone line between your HP Officejet and telephone and you do not have distinctive ringing, you will need to set up the HP Officejet to answer fax calls manually. This is because the HP Officejet will not be able to distinguish between fax calls and phone calls.
use the fax features 4 If you hear fax tones, do one of the following: – If your phone is plugged into the back of the HP Officejet, press Fax, and then Start Black or Start Color. – If your phone is not plugged into the back of the HP Officejet but is on the same telephone line, press 1 2 3 on your phone. – If you are currently on the telephone with the sender, instruct them to press Start on their fax machine. Once you hear fax tones, press Fax, and then press Start Black or Start Color.
chapter 5 6 Press OK. You might find it easier to enter fax header information by using the Fax Setup Wizard in HP Director software that you installed with your HP Officejet. In addition to entering fax header information, you can enter cover page information. This information will be used when you send a fax from your computer and attach a cover page. For more information, see the onscreen hp photo & imaging help that came with your software.
use the fax features This section contains the following topics: • generate reports automatically on page 43 • generate reports manually on page 43 generate reports automatically This setting lets you configure your HP Officejet so that it automatically prints error and confirmation reports. Note: If you need printed confirmation each time your faxes are successfully sent, follow these instructions before sending any faxes. 1 Press Setup. 2 Press 1, then press 5.
chapter 5 Print Report 1: Last Transaction 2: Fax Log 3: Speed Dial List 4: Self-Test Report 5: Automatic Reports Setup 2 Press to scroll through the following report types: – Last Transaction: prints details of the last fax transaction. – Fax Log: prints a log of the last 30 fax transactions. – Speed Dial List: prints a list of programmed speed-dial entries. – Self-Test Report: prints a report to assist you in diagnosing print and alignment problems.
use the fax features Speed Dial Setup 1: Speed Dial 2: Delete Speed Dial 3: Print Speed Dial List The first unassigned speed-dial entry appears on the display. 3 Press OK to select the displayed speed-dial entry. 4 Enter the fax number to assign to that entry, and then press OK. The fax number can be up to 50 digits in length. Tip: To enter a three-second pause within a number sequence, press Redial/Pause to display a dash. 5 Enter the person’s or company’s name, and then press OK.
chapter 5 1 Load your originals in the automatic document feeder. 2 Press Fax. Enter Fax Number appears in the top line of the display. 3 Enter the fax number by using the keypad, press a one-touch speed-dial button, or press Speed Dial until the appropriate speed-dial entry appears. 4 Press Fax until Resolution appears in the top line of the display. Resolution Fine Very Fine Photo Standard 5 Press to scroll through the following resolution settings: – Fine: this is the default setting.
use the fax features set fax options There are numerous fax options that you can set, such as controlling whether the HP Officejet redials a busy number automatically. When you make changes to the following options, the new setting becomes the default. Review this section for information on changing fax options.
chapter 5 1 Press Setup. 2 Do one of the following: – To change the Busy Redial setting, press 4, and then press 3. This selects Advanced Fax Setup, and then selects Busy Redial. – To change the No Answer Redial setting, press 4, and then press 4 again. This selects Advanced Fax Setup and then selects No Answer Redial.
use the fax features This selects Basic Fax Setup and then selects Fax Forwarding Black Only. 3 Forwarding is ON 1=Edit 2=Cancel appears on the display after a moment. Do one of the following: – Press 1 to edit the fax number or to change the start and stop times. Follow the messages on the front panel display. – Press 2 to cancel Fax Forwarding.
chapter 5 change the answer ring pattern (distinctive ringing) Many phone companies offer a distinctive ringing feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number will have a different ring pattern, for example, single, double, and triple rings. If you do not have this service, use the default ring pattern, which is All Rings.
use the fax features set the paper size You can select the paper size for received faxes. The paper size selected should match what is loaded in your input tray. Faxes can be printed on letter, A4, or legal paper only. Note: If an incorrect paper size is loaded in the input tray when a fax is received, the fax will not print. Load letter, A4, or legal paper, and then press OK to print the fax. 1 Press Setup. 2 Press 3, then press 5. This selects Basic Fax Setup and then Fax Paper Size.
chapter 5 3 Press to select Yes or No. 4 Press OK. reprint the faxes in memory Reprint Faxes in Memory enables you to reprint a fax stored in memory. Any time the HP Officejet begins printing a fax you do not need, press Cancel to stop it from printing. The HP Officejet begins printing the next fax in memory. You will need to press Cancel for each stored fax in order to stop it from printing. Note: All faxes stored in memory will be lost if you turn off the power to your HP Officejet.
print from your computer print 6 Most print settings are automatically handled by the software application you are printing from or by HP ColorSmart technology. You only need to change the settings manually when you change print quality, print on specific types of paper or film, or use special features.
chapter 6 print Note: The following steps are specific to OS X. For OS 9, the steps might be slightly different. Be sure to select the HP Officejet in the Print Center (OS X) or in the Chooser (OS 9) before you begin printing. 1 From your software application’s File menu, select Page Setup. The Page Setup dialog box appears. 2 In the Format for pop-up menu, select the HP Officejet. 3 Select the page attributes: – Select the paper size. – Select the orientation. – Enter the scaling percentage.
print from your computer Macintosh users ! To display the Print dialog box, open the document you want to print, then select Print from the File menu. Note: To find out more about the settings in a particular panel, click the ? in the lower left corner of the Print dialog box. copies & pages panel Use the Copies & Pages panel in OS X and General panel in OS 9 in the Print dialog box to select the number of copies and the pages you want to print.
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order supplies 7 You can order print cartridges, recommended types of HP paper, and HP Officejet accessories online from the HP website. This section contains the following topics: • order media on page 57 • order print cartridges on page 57 To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, HP Iron-On Paper, or HP Greeting Cards, go to: www.hp.com Choose your country/region, and then select Buy or Shopping.
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maintain your hp officejet 8 The HP Officejet requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You might also want to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping your HP Officejet in top working condition. Perform these simple maintenance procedures as necessary.
chapter 8 clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP Officejet. 1 Turn off the HP Officejet, unplug the power cord, and raise the lid. Note: When you unplug the power cord, you will need to plug it back in within 72 hours. If you do not plug it back in within 72 hours, you will need to reset the date and time. For more information, see set the date and time on page 50.
maintain your hp officejet check the ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink level supply shows an approximation of the amount of ink remaining in the print cartridges. Checking the ink levels can only be done from the HP Photo & Imaging Director (HP Director). to check the ink level for Windows users 1 From the HP Director, choose Settings, choose Print Settings, and then choose Printer Toolbox.
chapter 8 Black bar Color bars maintain your hp officejet Check the Self-Test Report for streaking or white lines. Make sure that there is a solid black bar and three solid color bars. The bars should have even consistency and extend across the page. – If color bars are missing, this might indicate that the tri-color print cartridge is out of ink. You might need to replace the print cartridge. For more information on replacing print cartridges, see replace the print cartridges on page 63.
maintain your hp officejet replace the print cartridges A message appears on the front panel display to let you know when the ink level for the print cartridge is low. In addition, you can check the ink levels through the HP Director on your computer. For information, see check the ink levels on page 61. When you receive this message, it is recommended that you have replacement print cartridges available. This message might indicate that you need replace the print cartridge.
chapter 8 3 Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the pink tape by using the pull tab. Caution! Do not touch the copper contacts or ink nozzles. Once you have removed the plastic tape, install the print cartridge immediately to prevent the ink from drying in the nozzles. 4 Hold the black print cartridge with the HP label on top. Slide the print cartridge at a slight angle into the right side of the print carriage.
maintain your hp officejet 6 Close the print-carriage access door. Within a few minutes, a print cartridge alignment page prints. You will need to align the print cartridges. For information on aligning the print cartridges, see the next section, align the print cartridges. align the print cartridges The HP Officejet prompts you to align print cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the front panel or the HP Director.
chapter 8 4 Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side, as shown below. Note: Make sure the top of the page is facing the left side of the HP Officejet. maintain your hp officejet Top of alignment page 5 Press OK. When “Alignment Complete” appears on the front panel display, alignment is complete. Recycle or discard the alignment page. to align the print cartridges from the hp director 66 1 Access the HP Director.
maintain your hp officejet 4 Place the alignment page face down on the left front corner of the glass, as shown below. Note: Make sure the top of the page is facing the left side of the HP Officejet. Top of alignment page Press OK. When “Alignment Complete” appears on the front panel display, alignment is complete. Recycle or discard the alignment page. clean the print cartridges Use this feature when the Self-Test Report shows streaking or white lines through any of the colored bars.
chapter 8 clean the print cartridge contacts Clean the print cartridge contacts only if you get repeated front panel messages prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges. Caution! Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.
maintain your hp officejet restore factory defaults You can restore the original factory settings to what they were when you purchased your HP Officejet. Note: Restoring the factory defaults will not change the date information you set, nor will it affect any changes you made to scan settings and the language and country/region settings. You can perform this process from the front panel only. 1 Press Setup. 2 Press 5, then press 3. This selects Tools and then selects Restore Factory Defaults.
chapter 8 set the prompt delay time The Prompt Delay Time option allows you to control the amount of time that passes before a message is displayed prompting you to take further action. For example, if you press Copy and the prompt delay time passes without pressing another button, “Load Original, then press Start” appears in the front panel display. You can choose Normal, Fast, or Slow. The default is Normal. 1 Press Setup. 2 Press 6, then press 2.
hp officejet 5500 series support 9 Hewlett-Packard provides Internet and phone support for your HP Officejet.
chapter 9 4 If you are still experiencing problems and need to speak with an HP Customer Support Representative, do the following: a. Have the specific name of your HP Officejet, as it appears on the front panel, available. b. Have your service ID and serial number ready. To display your service ID and serial number on the front panel, press OK and Start Color at the same time. until the serial ID appears, and then press OK. Press c. Print a Self-Test Report.
hp officejet 5500 series support hp technical support country/region hp technical support Bolivia 800-100247 New Zealand 0800 441 147 Brazil (Grande São Paulo) (11) 3747 7799 Norway +47 815 62 070 Brazil (Demais Localidades) 0800 157751 Oman +971 4 883 8454 Canada during warranty (905) 206 4663 Palestine +971 4 883 8454 Canada post-warranty (per-call charge) 1-877-621-4722 Panama 001-800-7112884 Caribbean & Central America 1-800-711-2884 Peru 0-800-10111 Chile 800-360-999 Phili
chapter 9 country/region hp technical support country/region hp technical support Japan 0570 000 511 +81 3 3335 9800 United Kingdom +44 (0) 870 010 4320 Jordan +971 4 883 8454 Venezuela 01-800-4746-8368 Korea +82 1588 3003 Venezuela (Caracas) (502) 207-8488 Kuwait +971 4 883 8454 Vietnam 84-8-823-4530 Lebanon +971 4 883 8454 Yemen +971 4 883 8454 1 This Call Center supports French-speaking customers from the following countries: Morocco, Tunisia, and Algeria.
hp officejet 5500 series support 7 If available, pack the HP Officejet for shipment by using the original packing materials or the packaging materials that came with your exchange device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 8 Place the return shipping label on the outside of the box.
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warranty information 10 Your HP Officejet comes with a limited warranty that is described in this section. Information about how to obtain warranty service and how you can upgrade your standard factory warranty is also provided.
chapter 10 Outside the U.S., please call your local HP Customer Support office. See call elsewhere in the world on page 72 for a list of international Customer Support numbers. returning your hp officejet for service Before returning your HP Officejet for service, you must call HP Customer Support. See hp customer support on page 71 for steps to take before calling Customer Support. hewlett-packard limited global warranty statement The following information specifies the HP limited global warranty.
warranty information limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. limitations of liability To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the Customer’s sole and exclusive remedies.
warranty information chapter 10 80 hp officejet 5500 series
11 The technical specifications and international regulatory information for your HP Officejet are provided in this section.
chapter 11 technical information automatic document feeder paper capacity type1 paper weight quantity Letter 20 to 24 lb. (70 to 90 gsm) 20 Legal 20 to 24 lb. (70 to 90 gsm) 20 A4 20 to 24 lb. (70 to 90 gsm) 20 1 Automatic document feeder accepts plain paper only. It does not accept photo paper, transparency film, envelopes, or labels. paper sizes type size Paper Letter: 8.5 by 11 inches (216 by 280 mm) Legal: 8.5 by 14 inches (216 by 356 mm) A4: 210 by 297 mm Envelopes U.S. #10: 4.
technical information • Walk-up black and white and color fax capability • Confirmation and activity reports • CCITT/ITU Group 3 fax with Error Correction Mode • 33.6 Kbps transmission • 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution.
technical information chapter 11 environmental specifications • Recommended operating temperature range: 15º to 32º C (59º to 90º F) • Allowable operating temperature range: 5º to 40º C (41º to 104º F) • Humidity: 15% to 85% RH non-condensing • Non-operating (Storage) temperature range: –4º to 60º C (–40º to 140º F) • In the presence of high electromagnetic fields it is possible the output from the HP Officejet may be slightly distorted • HP recommends using a USB cable less than or equal to 3m
technical information This product is suited for the use of recycled paper according to DIN 19309. plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP website at: www.hp.com/go/msds Customers without Internet access should contact their local HP Customer Care Center.
chapter 11 technical information notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
technical information • Reorient the receiving antenna. • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. For more information, contact the Product Regulations Manager, Hewlett-Packard Company, San Diego, (858) 655-4100.
chapter 11 technical information Note: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this product is 0.2B, based on FCC Part 68 test results.
technical information LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 declaration of conformity (European Union) The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
technical information chapter 11 declaration of conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer’s name and address: Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, CA 92127-1899, USA Regulatory model number: SDGOB-0302 Declares that the product: Product name: HP Officejet 5500 Series (Q3434A) Model number(s): 5510 (Q3435A), 5510xi (Q3436A), 5510v (Q3437A), 5505 (Q3438A), 5508 (Q3439A), 5515 (Q3440A) Power adapters: 0950-4466 Conforms to the following product speci
fax setup fax setup 12 After completing all steps in the Setup Poster, use the instructions in this section to complete your fax setup. Please keep your Setup Poster for later use. In this section, you will learn how to set up your HP Officejet so that faxing works successfully with any equipment and services you might already have on the same telephone line as your HP Officejet.
chapter 12 fax setup use this chapter if located in one of these countries/regions Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam how to choose the right fax setup for your office To fax successfully, you need to know what types of equipment and services (if any) share the same telephone line with
fax setup 2 Do you receive voice calls at the same phone number you will use for fax calls on your HP Officejet? fax setup ! Yes, I receive voice calls. ! No. Please continue answering questions. 3 Do you have a PC modem on the same telephone line as your HP Officejet? ! Yes, I have a PC modem. ! No. Here is how to determine if you have a PC modem.
chapter 12 select your fax setup case from this table fax setup Now that you have answered all of the questions about the equipment and services that share the phone line with your HP Officejet, you are ready to choose the best setup case for your office. From the first column in the following table, choose the combination of equipment and services applicable to your office setting. Then look up the appropriate setup case in the second column.
fax setup case A: separate fax line (no voice calls received) Use the phone cord supplied in the box with your HP Officejet Telephone wall jack Back view of the HP Officejet 1 Using the phone cord supplied in the box with your HP Officejet, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP Officejet.
chapter 12 case B: faxing with a distinctive ring service on the same line fax setup If you subscribe to a distinctive ring service through your phone company that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, connect your HP Officejet as described in this section.
fax setup case C: shared voice/fax line Use the phone cord supplied in the box with your HP Officejet Telephone wall jack Back view of the HP Officejet 1 Telephone Using the phone cord supplied in the box with your HP Officejet, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP Officejet.
chapter 12 how to answer fax calls manually fax setup To receive faxes manually, you must be available to respond in person to incoming fax calls or your HP Officejet cannot receive faxes. Before you can answer fax calls manually, you must change the Rings to Answer setting to No Answer as described in set the number of rings before answering on page 39. For information about how to receive fax calls manually from your attached phone and from an extension phone, see receive a fax manually on page 40.
fax setup 4 If your PC modem’s software is set to automatically receive faxes to your computer, turn off that setting. Caution! If you do not turn off the auto fax receive setting in your PC modem software, your HP Officejet will not be able to receive faxes. 5 (Optional) Change the Rings to Answer setting to 1 ring or 2 rings. For information about how to change this setting, see set the number of rings before answering on page 39.
fax setup chapter 12 3 Connect a phone to the “out” port on the back of your PC modem. 4 Using the phone cord supplied in the box with your HP Officejet, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP Officejet. Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP Officejet, you probably will not be able to fax successfully.
fax setup Answering machine fax setup Use the phone cord supplied in the box with your HP Officejet Telephone (optional) Telephone wall jack Back view of the HP Officejet IN OUT 1 Remove the white plug from the port labeled “2-EXT” on the back of your HP Officejet. 2 Unplug your answering machine from the telephone wall jack, and connect it to the port labeled “2-EXT” on the back of your HP Officejet.
chapter 12 fax setup When the phone rings, your answering machine will answer after the number of rings you have set, and then play your recorded greeting. The HP Officejet monitors the call during this time, “listening” for fax tones. If incoming fax tones are detected, the HP Officejet will emit fax reception tones and receive the fax; if there are no fax tones, the HP Officejet stops monitoring the line and your answering machine can record a voice message.
fax setup 4 Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP Officejet, you probably will not be able to fax successfully. This special 2-wire phone cord is different from the more common 4-wire cords you might already have in your office. For more information about how to tell the difference between the cords, see I have difficulties when sending faxes and when receiving faxes on page 120.
chapter 12 fax setup Use the phone cord supplied in the box with your HP Officejet Telephone wall jack Back view of the HP Officejet 1 Telephone Using the phone cord supplied in the box with your HP Officejet, connect one end to your telephone wall jack, then connect the other end to the port labeled “1-LINE” on the back of your HP Officejet. Caution! If you do not use the supplied cord to connect from the telephone wall jack to your HP Officejet, you probably will not be able to fax successfully.
fax setup Use the phone cord supplied in the box with your HP Officejet PC with modem Telephone Telephone wall jack Back view of the HP Officejet IN OUT 1 Remove the white plug from the port labeled “2-EXT” on the back of your HP Officejet. 2 Find the phone cord that connects from the back of your computer (your PC modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled “2-EXT” on the back of your HP Officejet.
chapter 12 how to answer fax calls manually fax setup You must be available to respond in person to incoming fax calls, or your HP Officejet cannot receive faxes. For information about how to receive fax calls manually from your attached phone and from an extension phone, see receive a fax manually on page 40.
hp instant share setup and use 13 HP Instant Share makes it easy to send photos that family and friends can view. Just take a photo or scan an image, select the photograph or image, and use the software on your computer to forward the media to an e-mail destination. You can even upload your photos (depending on your country/region) to an online photo album, or an online photo finishing service.
chapter 13 Note: Your computer must be connected to the Internet to use HP Instant Share. If you are an AOL or Compuserve user, please connect to your Internet service provider before attempting to use HP Instant Share. use a scanned image hp instant share For information on scanning an image, see use the scan features on page 31. 1 Load your original face down in the automatic document feeder or on the left front corner of the glass. 2 Press Scan. The Scan menu appears.
hp instant share setup and use 10 Click Next. 11 At the Create HP Instant Share E-Mail screen, complete the To, From, Subject, and Message fields. Note: To open and maintain an e-mail address book, click Address Book, register with HP Instant Share, and obtain a HP Passport. Note: To send your e-mail to multiple addresses, click How to e-mail multiple people. 12 Click Next. The Add Captions screen appears. 14 Click Finish. The HP Instant Share website opens in your browser.
chapter 13 Note: The HP Gallery has many editing tools that you can use to edit your image and achieve the results you want. For more information, see the onscreen hp photo and imaging help that came with your software. 6 Click E-mail. The e-mail program on your Macintosh opens. You can now send the images as an e-mail attachment by following the prompts on your Macintosh. hp instant share access the e-mail option from the hp director 1 Open the HP Director and click HP Gallery (OS 9).
troubleshooting information troubleshooting 14 This section contains troubleshooting information for the HP Officejet 5500 Series (HP Officejet). Specific information is provided for installation and configuration topics. References to our online troubleshooting help are provided for operational topics.
chapter 14 troubleshooting If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following: • Double-click the HP Officejet and make sure the essential icons (scan picture, scan document, send fax, and hp gallery) appear in the HP Director. If the essential icons do not appear immediately, you might need to wait a few minutes for the HP Officejet to connect to your computer. Otherwise see below.
troubleshooting information possible cause and solution troubleshooting problem A red X appears on the USB connect prompt If a red X appears on the USB connect prompt, follow these steps: 1 Verify that the front panel cover is firmly attached, then unplug the HP Officejet and plug it in again. 2 Verify that the USB and power cables are plugged in. 3 Verify that the USB cable is set up properly as follows: – Unplug the USB cable and plug it in again.
troubleshooting chapter 14 problem possible cause and solution Some of the icons are If the essential icons (scan picture, scan document, send fax, and HP Gallery) do not appear, your installation might not be complete. missing in the HP Director If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP Officejet program files from your hard drive.
troubleshooting information possible cause and solution troubleshooting problem Some of the icons are to uninstall from a Macintosh computer missing in the 1 Disconnect the HP Officejet from your Macintosh. hp director 2 Double-click the Applications:HP All-in-One Software folder. (continued) 3 Double-click HP Uninstaller. 4 Follow the onscreen instructions. 5 After the software is uninstalled, disconnect your HP Officejet, and restart your computer.
chapter 14 troubleshooting hardware installation troubleshooting Use this section to solve any problems you might encounter while installing the HP Officejet hardware. problem possible cause and solution I received a message on the front panel display to attach the front panel cover This might mean the front panel cover is not attached, or it is attached incorrectly. Make sure that you attach the bezel as described below and that it is firmly in place.
troubleshooting information possible cause and solution The front panel displays The HP Officejet has been set up with the incorrect language or the wrong language country/region. Usually, you set the language and country/region when you first set up the HP Officejet. However, you can change these settings at any time by using the following procedure: 1 Press Setup. 2 Press 6, then press 3. This selects Preferences and then selects Set Language & Country/Region.
troubleshooting chapter 14 problem possible cause and solution The HP Officejet does not print First check to see whether the print cartridge is out of ink. To do this, see print a self-test report on page 61. However, before you do this, check the print cartridge to make sure you have properly removed its packaging. Being careful not to touch the copper contacts or ink nozzles, make sure you have gently pulled the pink tab to remove the plastic tape.
troubleshooting information possible cause and solution My USB cable is not connected Connecting your computer to your HP Officejet with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your computer and the other in the back of the HP Officejet. You can connect to any USB port on the back of your computer. additional installation troubleshooting help You might want to refer to the Read Me file for more information on possible installation problems.
troubleshooting chapter 14 For more information on solving problems you could have while faxing with your HP Officejet, see the hp officejet 5500 series troubleshooting section in the onscreen hp photo & imaging help that came with your software.
troubleshooting information possible cause and solution I have difficulties when sending faxes and when receiving faxes (continued) • • Make sure you have correctly connected the HP Officejet to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with your HP Officejet.
troubleshooting chapter 14 problem possible cause and solution I cannot receive faxes, • but I can send faxes The Rings to Answer feature might not be set to answer after the appropriate number of rings for your office setup. For more information, see set the number of rings before answering on page 39. • If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically.
troubleshooting information possible cause and solution I cannot receive faxes, • but I can send faxes (continued) • If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP Officejet is set to All Rings. For information, see change the answer ring pattern (distinctive ringing) on page 50.
troubleshooting chapter 14 problem possible cause and solution * This possible cause/solution applies only in the countries/regions that I hear static on my telephone line ever since I connected the HP Officejet (continued) receive a 2-wire phone cord in the box with the HP Officejet, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Sp
index Numerics 4 by 6 inch (10 by 15 cm) borderless photos copy, 22 fit to page, 24 load paper, 15 A align ink cartridge, 117 align print cartridge, 65, 117 answering machine set up with voice/fax line, 100 set up with voice/fax/PC modem line, 102 attaching the front panel, 116 attaching the USB cable, 119 automatic document feeder, 1 load originals, 9 paper capacity, 82 automatic fax reports, 43 B backup fax reception, 51 Best copy setting, 20 blocked carriage, 118 borderless photos copy, 22 C cancel
index forward, 48 header, 41 monitor dialing, 37 paper size, 17, 51 photos, 35 poll to receive, 41 problems sending and/or receiving faxes, 120, 121, 122, 123 problems with answering machines, 123 problems with static on the phone line, 123 pulse dial, 51 receive, 38 receive automatically, 39 receive manually, 39, 40 redial busy or unanswered numbers, 47 reduce automatically, 49 reports, 42 reprint, 52 resolution, 45 rings to answer, 39 schedule, 36 send, 34 send a color fax, 35 send from memory, 37 send m
index use HP Director software, 4 order media, 57 print cartridges, 57 P paper avoid jams, 18 legal to letter copy, 26 load, 9 load in input tray, 12 load originals, 9 load other types, 16 load photo, 15 order, 57 paper sizes, 82 recommended, 16 size, set, 17 size, set for fax, 51 type, set, 17 paper jam, 118 paper specifications, 81 paper-tray capacities, 81 PC modem set up with fax line, 98 set up with voice/fax line, 99 set up with voice/fax/ answering machine line, 102 phone numbers, customer suppor
index fax specifications, 83 paper sizes, 82 paper specifications, 81 paper-tray capacities, 81 physical specifications, 83 power specifications, 83 print margin specifications, 82 scan specfications, 83 telephone line with multiple numbers, 50 telephone numbers, customer support, 71 text enhance on copies, 27 enter on keypad, 42 time, set, 50 128 tone dial, 51 troubleshooting fax setup, 119 hardware and software installation, 111 hardware installation, 116 HP Instant Share setup, 124 HP Instant Share u
Visit the hp officejet information center It has everything you need to get the most value from your HP Officejet. • Technical Support • Supplies and Ordering Information • Project Tips • Ways to Enhance Your Product www.hp.com/support © 2003 Hewlett-Packard Company Printed on recycled paper. Printed in the U.S.A., Mexico, Germany, Singapore, or Malaysia.
