OFFICEJET 6500A User Guide E710
HP Officejet 6500A (E710) e-All-in-One series User Guide
Copyright information © 2010 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility................................................................................................................................9 Eco-Tips....................................................................................................................................10 Understand the printer parts.....................................................................................................10 Front view............................................................
Print brochures.........................................................................................................................31 Print brochures (Windows).................................................................................................31 Print brochures (Mac OS X)................................................................................................32 Print on envelopes.........................................................................................................
Contents Receive a fax............................................................................................................................51 Receive a fax manually......................................................................................................51 Set up backup fax...............................................................................................................52 Reprint received faxes from memory.......................................................................
4 Solve a problem HP support................................................................................................................................76 Obtain electronic support....................................................................................................77 HP support by phone..........................................................................................................77 Before you call..............................................................................
Contents Solve copy problems..............................................................................................................124 No copy came out.............................................................................................................125 Copies are blank...............................................................................................................125 Documents are missing or faded................................................................................
Understand the network configuration page...........................................................................159 Clear jams...............................................................................................................................161 Clear paper jams..............................................................................................................161 Avoid paper jams.........................................................................................................
Contents Environmental product stewardship program.........................................................................188 Paper use.........................................................................................................................188 Plastics.............................................................................................................................188 Material safety data sheets.......................................................................................
Set up the printer for wireless communication........................................................................223 To set up a wireless communication using the Wireless Setup Wizard...........................224 Understand 802.11 wireless network settings..................................................................224 Test the wireless connection............................................................................................225 Change the connection method.............................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
Chapter 1 Eco-Tips HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives. www.hp.
1 Automatic document feeder 2 Control panel 3 Color display 4 Memory card slots 5 Output tray 6 Output tray extension 7 Main tray 8 Scanner glass 9 Scanner backing Printing supplies area 1 ceje HP Offi t ll-in Plus e-A 6500B 4 ghi 2 abc 5 jkl 7 pqrs *@ 3 def 8 tuv 6 mno 9 wxyz # 0 -One 1 2 1 Cartridge access door 2 Ink cartridges Back view 1 3 4 2 5 6 Understand the printer parts 11
Chapter 1 1 Universal serial bus (USB) port 2 Ethernet port 3 Power input 4 1-LINE (fax) 2-EXT (phone) 5 Rear access cover (some models only) 6 Automatic duplexer (some models only) Use the printer control panel This section contains the following topics: • • • Overview of buttons and lights Control-panel display icons Change printer settings Overview of buttons and lights The following diagram and related table provide a quick reference to the printer control panel features.
(continued) Label Name and Description 5 Wireless light: The light is on when the wireless radio is on (some models only). 6 Cancel: Stops a job, exits a screen, or exits settings. 7 Right arrow: Navigates through settings in the screens. 8 Back: Touch this to return to the previous screen. 9 Left arrow: Navigates through settings in the screens. Control-panel display icons Icon Purpose Shows that a wired network connection exists. Shows that a wireless network connection exists.
Chapter 1 (continued) Icon Purpose Displays the Setup screen for generating reports, changing fax and other maintenance settings, and accessing the Help screen. The topic that you select from the Help screen opens a help window on your computer screen. Displays the Network screen for selecting options. Change printer settings Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer.
Change printer settings To change the printer settings or print reports, use the options available in the Setup screen: 1. Touch right arrow , and then touch Setup. 2. Touch the arrows to scroll through the screens. 3. Touch the screen items to select screens or options. NOTE: Use the button to return to the previous menu. Finding the printer model number In addition to the model name that appears on the front of the printer, this printer has a specific model number.
Chapter 1 print quality. Visit the HP Web site at www.hp.com for more information about HP media. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers.
(continued) HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
Chapter 1 To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only. Tips for selecting and using media For the best results, observe the following guidelines. • • • • • Always use media that conforms to the printer specifications.
3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. NOTE: Two-sided Legal-size documents cannot be scanned, copied, or faxed using the ADF. NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the ADF.
Chapter 1 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer.
3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray. 2 abc 1 4 ghi * HP Off icejet e-All-in 6 mno 9 wxyz 8 tuv @ Plus 6500B 3 def 5 jkl 7 pqrs 0 # -One NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the output tray. 6. Pull out the tray extender.
Chapter 1 Load envelopes To load envelopes Use these instructions to load an envelope 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. 3. Load envelopes according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the output tray. 6. Pull out the tray extender.
3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray to adjust them for the media size that you have loaded. 5. Lower the output tray. 6. Pull out the tray extender.
Chapter 1 Load custom-size media To load cards and photo paper Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. 1. Lift the output tray. 2. Slide the paper width guide out as far as possible. 3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray.
Install the accessories (some models only) This section contains the following topics: • • Install the duplexer Turn on accessories in the printer driver Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer ▲ Angle the duplexer to the left side of the printer. Push in the right side of the duplexer until it clicks.
Chapter 1 Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • • • Clean the scanner glass Clean the exterior Clean the automatic document feeder (ADF) Clean the scanner glass NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the printer does not require cleaning. Keep fluids away from the interior of the printer, as well as from the printer control panel. Clean the automatic document feeder (ADF) If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad.
Chapter 1 To clean the plastic strip inside the automatic document feeder Use these instructions to clean the plastic strip inside the ADF. 1. Turn off the printer and unplug the power cord. For more information, see Turn off the printer. NOTE: Depending how long the printer is unplugged, the date and time might be erased. You might need to reset the date and time when you plug the power cord back in. 2.
5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep inside and damage the printer. 6. Gently lower the automatic document feeder mechanism to avoid dislodging the plastic strip, and then close the cover of the automatic document feeder. 7.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
Print documents (Windows) 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
Chapter 2 5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced tab, and then change the Print in Grayscale option. 6. Click OK. 7. Click Print or OK to begin printing. Print brochures (Mac OS X) 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. From the File menu in your software application, click Print.
6. Click the Paper/Quality tab, and then select the appropriate envelope type from the Paper Size drop-down list. TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box. 7. Click OK, and then click Print or OK to begin printing. Print on envelopes (Mac OS X) 1. 2. 3. 4. 5. Load envelopes in the tray. For more information, see Load media. From the File menu in your software application, click Print.
Chapter 2 4. Click Paper Type/Quality from the pop-up menu (located below the Orientation setting), and then select the following settings: • Paper Type: The appropriate photo paper type • Quality: Best or Maximum dpi NOTE: Click the blue disclosure triangle next to the Printer selection to access these options. 5. Select the appropriate Photo Fix options: • Off: applies no HP Real Life Technologies to the image. • Basic: automatically focuses the image; moderately adjusts image sharpness. 6.
- or a. Touch a photo you want to print. The photo enlarges and gives you several editing options. • Touch the up and down arrows to specify the number of copies you want to print. • Touch the Full Screen icon to enlarge the photo to fill the screen. • Touch Edit to make changes to the photo before printing, such as Rotate, Crop, and Red Eye Removal. b. When you are finished making changes to the photo, touch Done. The preview image of the selected photo appears. c. Touch one of the following options.
Chapter 2 NOTE: With certain types of paper, you can print on both sides of a sheet of paper (called “two-sided printing” or “duplex printing”). For more information, see Print on both sides (duplexing). Follow the instructions for your operating system.
Print borderless documents (Windows) 1. 2. 3. 4. 5. 6. 7. 8. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties, Options, Printer Setup, Printer, or Preferences. Click the Advanced tab.
Chapter 2 Follow the instructions on the printer’s control panel to enable and set up the printer’s Web Services. For more information, see www.hp.com/go/ePrintCenter. Print on both sides (duplexing) You can print on both sides of a sheet of media either manually or automatically, by using the duplexer. NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory (duplexer) to be installed on the printer.
3. With a document open, click Print on the File menu, and then select Layout and select Print on Both Sides to set the duplex printing. 4. Change any other settings, and then click OK. 5. Print your document. To print automatically on both sides of a page (Mac OS X) NOTE: Follow these instructions to enable two-sided printing and to change binding options. Mac OS 10.5. Click Two-Sided Printing under Copies & Pages, and then select the appropriate binding type. Mac OS 10.6.
3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit.
3. Touch Document Type to select the type of document you want to save. Make changes to scan options, if needed. 4. Touch Start Scan. To scan an original from HP printer software 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2.
Chapter 3 Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents. To ensure that the software can convert your documents successfully, do the following: • • • 42 Scan Make sure the scanner glass or ADF window is clean.
4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. TIP: If you have problems scanning documents, see Solve copy problems.
Chapter 4 • • Lighter/Darker settings Resizing originals to fit on different paper sizes You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color. To save the current settings as defaults for future jobs 1. Touch Copy. 2. Make any changes to the copy function settings, and then touch Settings. 3.
5 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
Chapter 5 TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a standard fax from the printer control panel 1. Load your original print-side down in the right-front corner of the glass or in the ADF.
Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print. 3. Make sure the printer you want to use is selected. TIP: Select the printer that has “(Fax)” in the name. 4. Select Fax Recipients from the pop-up menu below the Orientation setting. NOTE: Click the blue disclosure triangle next to the Printer selection to see the pop-up menu. 5.
Chapter 5 4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, touch Start Black or Start Color. NOTE: If prompted, select Send Fax.
to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax from memory 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Touch Fax, and then touch Fax Settings. 3. Touch Scan and Fax. 4.
Chapter 5 To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax, and then select Fax Settings. 2. Touch Cancel Scheduled Fax . Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
Chapter 5 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory.
Chapter 5 4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax. NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report. 5. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch Done.
Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of unwanted fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.
Chapter 5 4. Touch Remove Numbers. 5. Touch the number you want to remove, and then select OK. Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers. To print a Junk Fax Report 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, and then select Basic Fax Setup. 3. Touch down arrow , and then select Junk Fax Blocker. 4. Touch Print Reports, and then select Junk Fax List.
Activate Fax to PC and Fax to Mac On a computer running Windows, you can use the Digital Fax Setup Wizard to activate Fax to PC. On a Macintosh computer, you can use the HP Utility. To set up Fax to PC (Windows) 1. Open the HP printer software. For more information, see HP printer software (Windows). 2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. To set up Fax to Mac (Mac OS X) 1. Open the HP Utility.
Chapter 5 Turn off Fax to PC or Fax to Mac 1. Touch (right arrow), and then select Setup. 2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC. 3. Touch Turn Off. Set up speed-dial entries You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by using the printer’s control panel.
4. If you want to change the fax number, type the new number, and then touch Next. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5. If you want to change the name of the speed-dial entry, type the new name, and then touch Done. Set up and change group speed-dial entries You can store groups of fax numbers as group speed-dial entries.
Chapter 5 Print a list of speed-dial entries To print a list of all of the speed-dial entries that have been set up, complete the following steps: 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the printer’s control panel, touch right arrow , and then touch Setup. Touch Fax Setup, and then select Speed Dial Setup. Touch Print Speed Dial List.
To set the answer mode 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, and then select Basic Fax Setup . 3. Touch Auto Answer, and then select On or Off. When Auto Answer is On, the printer answers calls automatically. When Auto Answer is Off, it does not answer calls. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
Chapter 5 To change the answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. 2. Touch right arrow , and then select Setup. 3. Touch Fax Setup, and then select Advanced Fax Setup 4. Touch Distinctive Ring. 5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 6.
To set the redial options 1. Touch right arrow , and then select Setup. 2. Touch Fax Setup, and then select Advanced Fax Setup. 3. Touch to select the appropriate Busy Redial or No Answer Redial options. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.
Chapter 5 Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: • • • • DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) PBX : A private branch exchange (PBX) phone system ISDN: An integrated services digital network (ISDN) system. FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet.
Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control-panel display after each transaction.
Chapter 5 3. Touch Fax Confirmation. 4. Touch to select one of the following options. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send. On (Fax Receive) Prints a fax confirmation report for every fax you receive. Send & Receive Prints a fax confirmation report for every fax you send and receive. To include an image of the fax on the report 1.
To clear the fax log via the printer control panel 1. Touch right arrow , and then select Setup. 2. Touch Tools. 3. Touch down arrow , and then select Clear Fax Log. Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1. Touch right arrow , and then select Setup. 2.
6 Web The printer offers innovative, Web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. In addition, you can use a Web service (Marketsplash by HP) to create and print professional-quality marketing materials. NOTE: To use these Web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection).
Marketsplash by HP Grow your business using online HP tools and services to create and print professional marketing materials. With Marketsplash, you can do the following: • • • Quickly and easily create amazing, professional-quality brochures, flyers, business cards, and more. Choose from thousands of customizable templates created by award-winning business graphic designers. A variety of print options allow you to get exactly what you need, when you need it.
7 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
• • Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer: ◦ Make sure you turn off the printer by pressing Power. The printhead assembly should be parked on the right side of the printer, in the service station. For more information, see Turn off the printer.
Chapter 7 NOTE: At this time, some portions of the HP Web site are available in English only. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge. Use these steps to replace the ink cartridges. To replace the ink cartridges 1. Make sure the printer is turned on. 2. Open the print-carriage access door.
5. Twist the orange cap to snap it off. NOTE: Make sure the plastic tab is entirely removed and that the label is slightly torn, revealing the vent channel. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems.
Chapter 7 Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the print-carriage access door. Related topics Order printing supplies online Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly.
If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information: To turn off usage information collection 1. On the printer control panel, touch Setup. 2. Select Preferences, and then select Cartridge Chip Information. 3. Touch OK to turn off usage information collection.
8 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • • • • Access online support pages. Send HP an e-mail message for answers to your questions. Connect with an HP technician by using online chat.
Chapter 8 • • Messages that appear when the situation occurs Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).
Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.
Chapter 8 For the most current list of telephone support numbers, see www.hp.com/support. www.hp.
After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. General troubleshooting tips and resources NOTE: Many of the steps below require HP software.
Chapter 8 Solve printing problems This section contains the following topics: • • • • The printer shuts down unexpectedly Alignment fails Printer takes a long time to print Something on the page is missing or incorrect The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical requirements.
Something on the page is missing or incorrect Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Check the estimated ink levels. Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver.
Chapter 8 Solution 1: Load the stack of envelopes correctly Solution: Load a stack of envelopes in the input tray according to the image below. Make sure that you remove all paper from the input tray before loading the envelopes. Cause: A stack of envelopes was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows.
The printer is not responding or nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 8 Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. • Mac OS: Open System Preferences, and then click Print & Fax. Open the print queue for your printer. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution.
If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print carriage moves freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print carriage. If the carriage is stuck, forcing it to move damages the printer. Cause: The print carriage had stalled.
Chapter 8 Solution 10: Restart the printer Solution: 1. Turn off the printer. For more information, see Turn off the printer. 2. Unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the printer. Cause: The printer experienced an error. The printer prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
The margins are not printing as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Check the printer margins Solution 2: Verify the paper size setting Solution 3: Load the stack of paper correctly Solution 1: Check the printer margins Solution: Check the printer margins.
Chapter 8 Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Cause: The size of the document you were printing was larger than the paper loaded in the input tray. If this did not solve the issue, try the next solution. Solution 3: Load the stack of papers correctly Solution: If the paper is misfeeding, it could cause parts of the document to cut off. Remove the stack of paper from the input tray, and then reload the paper. For more information, see: Load media Cause: The paper was loaded incorrectly. If this did not solve the issue, try the next solution.
Chapter 8 Solution 2: Load paper in the input tray Solution: If the printer has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. For more information, see: Load media Cause: The printer picked up two sheets of paper. Solution 3: Check the ink levels Solution: The ink cartridges may be running low on ink. Cause: Ink levels are too low.
• • Solution 5: Check for a paper jam Solution 6: Service the printer Solution 1: Restart the printer Solution: Turn off the printer, and then unplug the power cord. Plug the power cord back in, and then press the Power button to turn on the printer. Cause: The printer experienced an error. If this did not solve the issue, try the next solution. Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray.
Chapter 8 Solution 4: Clean the rollers Solution: Clean the rollers. Make sure you have the following materials available: • • A lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution.
Print quality troubleshooting Use this section to solve these print quality problems: • • • • • • • • • • • • Wrong, inaccurate, or bleeding colors Ink is not filling the text or graphics completely The printout has a horizontal band of distortion near the bottom of a borderless print Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts seem blurry or fuzzy Vertical streaks Printouts are slanted or skewed Ink streaks on the back of the paper Poor black text The print
Chapter 8 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink.
Chapter 8 If this did not solve the issue, try the next solution. Solution 7: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. • Check the orange pull tab on the ink cartridges. Make sure they were completely removed. • Make sure all ink cartridges are correctly installed. • Make sure you turn off the printer by using the Power button. This allows the printer to protect the printhead. After cleaning the printhead, print a print quality report.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges.
Chapter 8 you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 5: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.
Chapter 8 Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Check your print settings Solution: Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Check the media settings.
Solution 5: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • • Printhead maintenance Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution.
Chapter 8 Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.
Chapter 8 If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The image was printed in a larger size. If this did not solve the issue, try the next solution. Solution 4: Align the printhead Solution: Align the printhead. Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned.
Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: Load media Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Make sure only one type of paper is loaded Solution: Load only one type of paper at a time. Cause: More than one type of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
Chapter 8 Solution 2: Wait while the ink dries Solution: Wait at least thirty minutes for the ink inside the printer to dry, then try the print job again. Cause: The excess ink in the printer needed to dry out. Poor black text Try the following solutions if the text in your printouts is not sharp and the edges are rough.
Aligning the printer can help ensure excellent print quality. For more information, see: Align the printhead Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 4: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.
Chapter 8 Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer.
To clean the printhead from the control panel 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2. Touch right arrow , and then select Setup. 3. Touch Tools, and then select Clean Printhead. Align the printhead The printer automatically aligns the printhead during the initial setup. You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts.
Chapter 8 To evaluate the Print Quality Diagnostic Page This section includes the following topics: • • • • • • • • Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns If you see no defects Ink Levels 112 Solve a problem
▲ Look at the Ink Level indicators in Line 21. If any of the bar level indicators are low, you may need to replace that ink cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
Chapter 8 Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are ragged, irregularly streaked, or faded, follow these steps: 1. Make sure the ink cartridges have ink. 2. Remove the cartridge corresponding to the streaked bar and make sure it is correctly vented. For more information, see Replace the ink cartridges. 3. Reinstall the cartridge and make sure all the cartridges are correctly latched. For more information, see Replace the ink cartridges 4.
Regular white streaks in the bars If any of the color bars show regular white streaks, follow these steps: White streaks The print quality bars have white streaks in them. 1. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For more information, see Align the printhead. 2. "If PHA TTOE is not 0," or aligning does not help, clean the printhead. For more information, see Clean the printhead. 3. Print another Print Quality Diagnostic report.
Chapter 8 Large Black Font Text Look at the large-font text above the color blocks. I ABCDEFG abcdefg The type should be sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead. Example of good Large-Font Type Example of bad Large-Font Type The letters are sharp and clear - the printer is operating correctly. The letters are jagged - align the printer.
Examples of a bad alignment pattern The lines are jagged - align the printer. If that does not work, contact HP. If you see no defects If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the printer serviced, because they are functioning correctly. If you still have a print quality problem, here are some other things you can check: • • • • Check the paper. Check the print settings.
Chapter 8 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage. 5. Remove the printhead by lifting it straight up.
6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
Chapter 8 c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the printer. To clean the electrical contacts in the printer a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b.
9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 11. Close the ink cartridge door.
Chapter 8 3. Open the ink cartridge access door by lifting from the front right of the printer, until the door locks into place. 1 ice HP Off jet 65 s e-All-in 00B Plu 4 ghi 2 abc 5 jkl 7 pqrs *@ 3 def 8 tuv 6 mno 9 wxyz # 0 -One The print carriage moves to the center of the printer. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a.
c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7.
Chapter 8 Media is not coming out correctly • Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer. • Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are correctly aligned.
• • The printer prints half a page, then ejects the paper Paper mismatch No copy came out • • • Check the power Make sure that the power cord is securely connected, and the printer turned on. Check the status of the printer ◦ The printer might be busy with another job. Check the control-panel display for information about the status of jobs. Wait for any job that is processing to finish. ◦ The printer might be jammed. Check for jams. See Clear paper jams. Check the trays Make sure that media is loaded.
Chapter 8 Size is reduced • • The reduce/enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size. The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information. Copy quality is poor • • Take steps to improve the copy quality ◦ Use quality originals.
• • • Incompletely filled text or graphics Try adjusting the contrast and copy-quality settings. Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. Horizontal grainy or white bands in light-gray to medium-gray areas The default enhancement setting might not be suitable for the job.
Chapter 8 Scanner did nothing • • • Check the original Make sure that the original is placed on the scanner glass correctly. For more information, see Load an original on the scanner glass. Check the printer The printer might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while. Wait until the printer displays the Home screen. Check the HP software Make sure the HP software provided with the printer is correctly installed.
Part of the document did not scan or text is missing • • Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load an original on the scanner glass. ◦ If you are copying a borderless original, load the original on the scanner glass, not the ADF. For more information, see Load an original on the scanner glass. ◦ Colored backgrounds can cause images in the foreground to blend into the background.
Chapter 8 ◦ ◦ The accuracy of the software depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality. Colored backgrounds can cause images in the foreground to blend too much.
Graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing. Try changing the graphics settings. Take steps to improve the scan quality ◦ Use high-quality originals. ◦ Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see Load an original on the scanner glass.
Chapter 8 If you are having faxing problems, you can print a fax test report to check the status of the printer. The test will fail if the printer is not set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see Test fax setup. If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed.
• • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
Chapter 8 The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.
connected to the port labeled 1-LINE on the back of the printer, and the other end to your telephone wall jack. • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
Chapter 8 • • • • • • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
• • • Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. ◦ If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.
Chapter 8 Solution: If Fax to PC or Fax to Mac has been enabled, you may not be able to send or receive faxes if the fax memory is full (limited by printer memory). Solution: • Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer and the other end to your telephone wall jack, as shown below.
• • • • • The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For more information, see Send a fax in Error Correction Mode.
Chapter 8 • • Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 3 Telephone If you are sending a fax manually from your phone that is connected directly to the printer, you must use the keypad on the telephone to send the fax.
• If you have an answering machine on the same phone line with the printer, you might have one of the following problems: ◦ Your answering machine might not be set up correctly with the printer. ◦ Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the sending fax machine might disconnect. ◦ Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones.
Chapter 8 The printer cannot send faxes, but can receive faxes Solution: • The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555.
TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1. Using the phone cord supplied in the box with the printer, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the printer. 2.
Chapter 8 Solve problems using HP Web services If you are having problems using the HP Apps or other Web services from the printer’s control panel, check the following: • Make sure the printer is connected to the Internet. NOTE: To use the printer’s Web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these Web features if the printer is connected using a USB cable.
◦ • Inspect the ends of the memory card for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. ◦ Make sure that the memory card is working correctly by testing it with other devices. Check the memory card slot ◦ Make sure that the memory card is fully inserted into the correct slot. For more information, see Insert a memory card.
Chapter 8 Network port created does not match printer IP address (Windows) If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: 1. Print the printer’s network configuration page 2. On the computer desktop, click Start, select Settings, and then click Printers or Printers and Faxes. - or Click Start, click Control Panel, and then double-click Printers. 3.
Step 3 - Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, touch right arrow , touch Network, touch Wireless, and then select Wireless Network Test. If a problem is detected, the printed test report will include recommendations that might help solve the problem.
Chapter 8 To check a wireless connection 1. Make sure that your computer's wireless has been turned on. (For more information, see the documentation that came with your computer.) 2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network. Windows a.
A: Make sure the printer is on the network 1. If the printer supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled. 2. If the printer is connected to a wireless network, print the printer's Wireless Configuration page. For more information, see Understand the network configuration page.
Chapter 8 communicate with each other over the network. For more information, see Configure your firewall to work with printers. If you are able to access the EWS, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer.
printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. On the computer desktop, click Start, select Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly: a.
Chapter 8 device access to the network. If the WAP filters MAC addresses, then the printer’s MAC address must be added to the WAP’s list of accepted MAC addresses. • • Print the network configuration page. For more information, see Understand the network configuration page. Open the WAP’s configuration utility, and add the printer’s hardware address to the list of accepted MAC addresses.
NOTE: Refer to your firewall documentation on how to configure the firewall port settings and how to add HP files to the “trusted“ list. Some firewalls continue to cause interference even after you disable them. If you continue to have problems after configuring the firewall as described above and if you are using a computer running Windows, you might need to uninstall the firewall software in order to use the printer over the network.
Chapter 8 NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection (some models only). You cannot use the EWS if the printer is connected to a computer with a USB cable. EWS cannot be opened Check your network setup • Make sure you are not using a phone cord or a crossover cable to connect the printer to the network. • Make sure the network cable is securely connected to the printer.
Troubleshoot installation issues If the following topics do not help, see HP support for information about HP support. • • • Hardware installation suggestions HP software installation suggestions Solve network problems Hardware installation suggestions This section contains the following topics: • • Hardware tips Make sure the ink cartridges are correctly installed Hardware tips Check the printer • Make sure that all packing tape and material have been removed from outside and inside the printer.
Chapter 8 5. Press down on any cartridges that are sticking up. They should snap down into place. 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error has gone away. • If the error has gone away, stop troubleshooting here. The error has been resolved. • If the error has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
Solve network problems General network troubleshooting • If you are unable to install the HP software, verify that: ◦ All cable connections to the computer and the printer are secure. ◦ The network is operational and the network hub is turned on. ◦ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. ◦ Make sure the printer is installed on the same subnet as the computers that use the printer.
Chapter 8 Understand the Printer Status Report Use the Printer Status Report to: • • View current printer information and ink cartridge status Help troubleshoot problems The Printer Status Report also contains a log of recent events. If you need to call HP, it is often useful to print the Printer Status Report before calling.
1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), as well as usage information. printed from the tray. 2. Ink Delivery System Information: Shows information about the ink cartridges, such as the estimated ink levels. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays.
Chapter 8 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded Web server. 2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer. 3. 802.
To print the network configuration page from the printer control panel From the Home screen, touch right arrow , and then select Setup. Touch Reports, and then select Network Configuration Page. Clear jams Occasionally, media becomes jammed during a job. Try the following remedies to reduce jams. • • • • Make sure that you are printing with media that meets specifications. For more information, see Media specifications. Make sure that you are printing with media that is not wrinkled, folded, or damaged.
Chapter 8 Push the left end of the rear access panel and slide to the right, and then pull the duplexer towards you. 2 1 2 1 CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the duplexer. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer.
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. Close the cover of the ADF. Avoid paper jams To help avoid paper jams, follow these guidelines. • • • • • • • Remove printed papers from the output tray frequently.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: 164 • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information
Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Printer specifications This section contains the following topics: • Physical specifications • • Printer features and capacities Processor and memory specifications • System requirements • • Network protocol specifications Embedded Web server specifications • Media specifications • • Print resolution Copy specifications • Fax specifications • • Scan specifications HP Web site specifications • Operating environment • • Electrical requirements Acoustic emission specification • Memory card
Appendix A (continued) Feature Capacity Slovenian, Spanish, Swedish, Traditional Chinese, Turkish. Processor and memory specifications Processor: 192 MHz ARM9 core Memory: 64 MB DDR1 System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows XP Service Pack 2, Windows Vista, Windows 7 • Mac OS X (v10.5, v10.6) • Linux (For more information, see http://hplipopensource.
• • Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0 Novell Netware 6.5, Open Enterprise Server 2 Compatible network protocols TCP/IP Network management Embedded Web server Features Ability to remotely configure and manage network devices Embedded Web server specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • A Web browser (either Microsoft Internet Explorer 7.0 or higher, Opera 8.0 or higher, Mozilla Firefox 1.0 or higher, Safari 1.
Appendix A (continued) Media size B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) B7 (88 x 125mm; 3.5 x 4.9 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches) Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches) Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches) HV (101 x 180 mm; 4.0 x 7.1 inches) Cabinet size (120 x 165 mm; 4.7 x 6.5 inches) 13 x 18 cm (5 x 7 inches) Borderless cabinet (120 x 165 mm; 4.7 x 6.
(continued) Media size Input tray Duplexer (some models) ADF Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku hagaki** Borderless hagaki (100 x 148 mm; 3.9 x 5.
Appendix A (continued) Media size Input tray Duplexer (some models) ADF Borderless 4 x 6 tab (102 x 152 mm; 4 x 6 inches) Borderless 10 x 15 cm tab Borderless 4 x 8 tab (10 x 20 cm) Borderless HV (101 x 180 mm; 4.0 x 7.1 inches) Borderless double A4 (210 x 594 mm; 8.3 x 23.4 inches) 4 x 6 tab (102 x 152 mm; 4 x 6 inches) 10 x 15 cm tab 4 x 8 tab / 10 x 20 cm tab Other media Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm long (3 to 8.
(continued) Tray Type Weight Capacity Labels Up to 40 sheets (8 mm or 0.31 inch stacked) Envelopes Cards Output tray All supported media Automatic Document Feeder Paper 75 to 90 g/m2 Up to 15 sheets (20 to 24 lb bond envelope) (8 mm or 0.31 inch stacked) Up to 200 g/m2 Up to 40 cards (110 lb index) (8 mm or 0.
Appendix A (continued) Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 3.0 mm (0.125 inches) 14.4 mm (0.568 inches) Photo media Envelopes NOTE: Only Mac OS X supports custom paper sizes. Guidelines for two-sided (duplex) printing • Always use media that conforms to the printer specifications. For more information, see Media specifications.
(continued) Paper type Printer control panel setting HP Premium Plus Photo Papers Premium Photo Paper HP Premium Photo Papers Premium Photo Paper HP Advanced Photo Paper Premium Photo Paper HP Everyday Photo Paper, Semi-gloss Everyday Photo Paper HP Everyday Photo Paper, Matte Everyday Matte Other photo papers Photo Paper HP Premium Inkjet Transparency Transparency HP Iron-on Transfer Everyday Matte HP Photo Cards Premium Photo Paper Other specialty papers Everyday Matte Glossy Greetin
Appendix A Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi) Black 196 x 203 (8-bit grayscale) 300 x 300 196 x 203 196 x 98 Color 300 x 300 200 x 200 200 x 200 200 x 200 Scan specifications • Integrated OCR software automatically converts scanned text to editable text • Scan speeds vary according to the complexity of the document • • Twain-compliant interface Resolution: 4800 x 4800 ppi optical • Color: 24-bit per RGB color, 8-bit grayscale (256 levels of gray) • • Maximum scan si
Acoustic emission specification Print in Draft mode, noise levels per ISO 7779 Sound pressure (bystander position) LpAm 55 (dBA) Sound power LwAd 6.
Appendix A Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: 178 • • FCC statement Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • • Notice to users in Japan about the power cord Noise emission statement for Germany • LED indicator statement • • Gloss of housing of peripheral devices for Germany Notice to users of the U.S.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Appendix A Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Appendix A Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: · · Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Appendix A Declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 138, Depot Road, #02-01,#04-01 Singapore 109683 DoC#: SNPRC-1004-01-A declares, that the product HP Officejet 6500A Plus e-All-in-One Product Name and Model: Regulatory Model Number: 1) SNPRC-1004-01 Product Options: All Power adaptor: 0957-2271 Radio Module Number: SDGOB-0892 conforms to the following Product Specifications
DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 138, Depot Road, #02-01,#04-01 Singapore 109683 DoC#: SNPRC-1004-02-A declares, that the product HP Officejet 6500A e-All-in-One Product Name and Model: Regulatory Model Number: 1) SNPRC-1004-02 Product Options: All Power adaptor: 0957-2271 conforms to the following Product Specifications and Regulations: SAFETY: IEC 60950-1, Ed 2 (2005) / EN 60950-1, Ed 2 (2006) E
Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Appendix A Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
Third-party licenses This section contains the following topics: • HP Officejet 6500A (E710) e-All-in-One series HP Officejet 6500A (E710) e-All-in-One series LICENSE.aes-pubdom--crypto /* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto
Appendix A CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.open_ssl--open_ssl Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL.
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.
Appendix A OF THE POSSIBILITY OF SUCH DAMAGE. ==================================================================== This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ==================================================================== Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved.
Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project. LICENSE.sha2-bsd--nos_crypto /* FIPS 180-2 SHA-224/256/384/512 implementation * Last update: 02/02/2007 * Issue date: 04/30/2005 * * Copyright (C) 2005, 2007 Olivier Gay * All rights reserved.
Appendix A freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution.
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
Appendix B HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks & dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
Appendix C Countries/regions with a parallel-type phone system (continued) Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
3. • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. From the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup.
Appendix C (continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment co
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer.
Appendix C If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that is designated for fax and phone use.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Telephone (optional) To set up the printer with a shared voice/fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
Appendix C Set up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port You might need to connect the supplied phone cord to the adapter provided for your country/region.
Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter. You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Telephone 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
Appendix C 6. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting. • 7.
Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service must be connected to additional DSL filters to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter, then connect the other end to the port labeled 1-LINE on the back of the printer.
Appendix C 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the printer with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
Appendix C (continued) 7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You must purchase a parallel splitter.
Appendix C To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service must be connected to additional DSL/ADSL filters; otherwise, noise occurs when making voice calls. 2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL filter, then connect the other end to the port labeled 1-LINE on the back of the printer.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email or access the Internet. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.
Appendix C 4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing.
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded Web server, a configuration and status tool you access from your Web browser using an existing network connection to the printer. For more information, see Embedded Web server.
Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. Touch right arrow 2. Select Advanced Setup, then select Link Speed. 3. Touch the number next to the link speed that matches your network hardware: • 1. Automatic • 2. 10-Full • 3. 10-Half • 4. 100-Full • 5. 100-Half , and then select Network. View IP settings To view the IP address of the printer: • Print the network configuration page.
Appendix D NOTE: If you encounter problems, see Solve wireless problems (some models only). Make sure the printer is not connected to the network using a network cable. The sending device must have built-in 802.11 capabilities or an 802.11 wireless card installed. The printer and the computers that use it must be on the same subnet. Before installing the HP software, you might want to find out the settings of your network.
There are two communication mode options: • Ad hoc: On an ad hoc network, the printer is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a WAP. All devices on the ad hoc network must: ◦ Be 802.11 compatible • ◦ Have ad hoc as the communication mode ◦ ◦ Have the same network name (SSID) Be on the same subnet and same channel ◦ Have the same 802.
Appendix D 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Connect a New Printer. 2. Follow the onscreen instructions. To change the connection method (Mac OS X) 1. Open the HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Application icon on the toolbar. 3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network: • Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals.
Appendix D 5. 6. Insert the HP software CD into your computer's CD drive and then start the Setup program. Follow the onscreen instructions. To uninstall from a Macintosh computer, method 1 1. Open the HP Utility. For instructions, see Open HP Utility. 2. Click the Application icon on the toolbar. 3. Double click HP Uninstaller. Follow the onscreen instructions. 4. After the HP software is uninstalled, restart your computer. 5.
E Printer management tools This section contains the following topics: • HP printer software (Windows) • HP Utility (Mac OS X) • Embedded Web server HP printer software (Windows) The HP software provided with the printer provides maintenance information about the printer. NOTE: The HP printer software can be installed from the HP software CD if the computer meets the system requirements.
Appendix E This section contains the following topics: About cookies • • To open the embedded Web server About cookies The embedded Web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
F How do I? • Get started • Print • Scan • Copy • Fax • Work with ink cartridges • Solve a problem How do I? 231
G Errors (Windows) This list represents some of the errors you might see on your computer screen (Windows) and how to fix the errors.
Ink Alert The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For information about replacing ink cartridges, see Replace the ink cartridges.
Appendix G To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. To solve this problem, try one of the following: • Load the correct paper in the printer, and then press OK. For more information, see Load media • Press the (Cancel) button on the product’s control panel, select a different paper size in the printer driver, and then print the document again.
Appendix G To change the printer’s status, complete the following steps. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. 3. If the printer is Paused, right-click the printer, and click Resume Printing. 4. Try using the printer again.
Index Symbols/Numerics (ADF) automatic document feeder clean 27 feeding problems, troubleshoot 27 A accessibility 9 accessories installation 25 Printer Status Report 159 turn on and off in driver 25 warranty 165 acoustic emissions 177 ADF media sizes supported 169 ADF (automatic document feeder) capacity 19 load originals 19 ADSL, fax setup with parallel phone systems 203 after the support period 81 align printhead 111 answer ring pattern change 61 parallel phone systems 204 answering machine fax tones rec
dial tone test, failure 135 dial type, setting 62 dial-up modem shared with fax (parallel phone systems) 207 shared with fax and answering machine (parallel phone sy anstems) 214 shared with fax and voice line (parallel phone systems) 210 shared with fax and voice mail (parallel phone systems) 218 digital cameras connect 35 insert memory cards 24 distinctive ringing change 61 parallel phone systems 204 DOC 186 dots or streaks, troubleshoot copies 126 dots, troubleshoot scan 131 double-sided printing 38 driv
Index glass, scanner clean 26 load originals 18 locating 10 grainy or white bands on copies, troubleshoot 127 graphics incompletely filled on copies 127 look different from original scan 131 replace 71 supported 167 tips 70 warranty 165 yields 167 ink level icons 13 ink levels, check 71 installation accessories 25 duplexer 25 hardware installation suggestions 155 HP software installation suggestions 156 troubleshooting issues 155 Internet Protocol fax, using 64 IP address checking for printer 154 IP setti
MMC memory card insert 24 model number 159 modem shared with fax (parallel phone systems) 207 shared with fax and answering machine (parallel phone systems) 214 shared with fax and voice line (parallel phone systems) 210 shared with fax and voice mail (parallel phone systems) 218 monitor dialing 48, 50 multi-feeds, troubleshoot 124 N network port address 146 networks advanced settings 222 connector illustration 11 IP settings 223 link speed 223 operating systems supported 168 protocols supported 169 settin
Index print-carriage access door, locating 11 printer no response 85 printer control panel locating 10 network settings 222 scan from 40 send faxes 46 printer driver accessories settings 25 warranty 165 printer software (Windows) about 229 opening 229 Printer Status Report information on 158 printhead clean 110 printhead, align 111 printheads ordering online 197 part numbers 197 printing slow, troubleshoot 109 problems print 83 processor specifications 168 pulse dialing 62 Q quality, troubleshoot copy 126
size scans, troubleshoot 131 troubleshoot copy 126 skew, troubleshoot copy 126 print 124 scan 130 slow print, troubleshoot 82 smeared ink 95 software accessories settings 25 OCR 42 warranty 165 Webscan 41 sound pressure 177 specifications acoustic emissions 177 electrical 176 media 169 network protocols 169 operating environment 176 physical 167 processor and memory 168 storage environment 176 system requirements 168 speed troubleshoot for scanner 128 troubleshoot print 82 speed dial send fax 45 status netw
Index wired network 145 wireless problems 146 TWAIN unable to activate source 130 two-sided printing 38 U uninstall HP software Mac OS X 228 Windows 227 unwanted fax mode 55 USB connection port, locating 10, 11 specifications 167 V vertical stripes on copies, troubleshoot 126 view network settings 222 voice mail set up with fax (parallel phone systems) 206 set up with fax and computer modem (parallel phone systems) 218 voltage specifications 176 volume fax sounds 63 Print photos 33 print settings 31 syst
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