User Guide HP Officejet 6600
HP Officejet 6600 e-All-inOne series User Guide
Copyright information © 2014 Copyright Hewlett-Packard Development Company, L.P. Edition 2, 1/2014 Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility................................................................................................................................9 Eco............................................................................................................................................10 Understand the printer parts.....................................................................................................11 Front view.........................................................
Print on envelopes....................................................................................................................29 Print on envelopes (Windows)............................................................................................30 Print on envelopes (Mac OS X)..........................................................................................30 Print photos......................................................................................................................
Contents Set up speed-dial entries..........................................................................................................56 Set up and change speed-dial entries................................................................................56 Set up and change group speed-dial entries......................................................................57 Delete speed-dial entries....................................................................................................
4 Solve a problem HP support................................................................................................................................76 Obtain electronic support....................................................................................................77 HP support by phone..........................................................................................................77 Before you call..............................................................................
Contents Solve wireless problems.........................................................................................................114 Basic wireless troubleshooting.........................................................................................114 Advanced wireless troubleshooting..................................................................................115 Step 1: Make sure your computer is connected to your network................................
Regulatory information...........................................................................................................142 Regulatory Model Number................................................................................................142 FCC statement..................................................................................................................143 Notice to users in Korea...................................................................................................
Contents C Additional fax setup Set up faxing (parallel phone systems)..................................................................................164 Select the correct fax setup for your home or office.........................................................165 Case A: Separate fax line (no voice calls received).........................................................167 Case B: Set up the printer with DSL.................................................................................
E Printer management tools Toolbox (Windows).................................................................................................................195 HP Utility (Mac OS X).............................................................................................................195 Embedded web server............................................................................................................195 About cookies........................................................................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
Chapter 1 Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see Environmental product stewardship program. HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices. For more information about HP's environmental initiatives, visit www.hp.
Understand the printer parts This section contains the following topics: • • • Front view Printing supplies area Back view Front view 1 Automatic document feeder (ADF) 2 Scanner glass 3 Output tray 4 Output tray extension 5 Input tray 6 Power button 7 Control panel display 8 Control panel 9 Document feeder tray 10 Width guides Printing supplies area Understand the printer parts 11
Chapter 1 1 Ink cartridge access door 2 Ink cartridges 3 Printhead NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn off the printer when a cartridge is missing.
Label Name and Description 1 Home button: Returns to the home screen from any other screen. 2 Control panel display: Touch the screen to select menu options. For information about the icons that appear on the display, see Control panel display icons. 3 Help button: Opens the Help menu. 4 Cancel button: Stops a job, exits a menu, or exits settings. 5 Right arrow button: Navigates through settings in the menus. 6 Back button: Returns to the previous menu.
Chapter 1 (continued) Icon Purpose Displays a screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.
Change the printer settings To change the printer settings or print reports, use the options available in the Setup screen: 1. 2. 3. Touch (right arrow), and then touch Setup. Touch the arrows to scroll through the screens. Touch the screen items to select screens or options. NOTE: Use the (Back) button to return to the previous menu. Find the printer model number In addition to the model name that appears on the front of the printer, this printer has a specific model number.
Chapter 1 optimum print quality. Visit the HP web site at www.hp.com for more information about HP media. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers.
(continued) (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or softgloss (satin matte). It is acid-free for longer lasting documents. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.
Chapter 1 (continued) vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share. To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services and select Ink, toner & paper. NOTE: At this time, some portions of the HP web site are available in English only. Tips for selecting and using media For the best results, observe the following guidelines. • • • • • Always use media that conforms to the printer specifications.
To load an original on the scanner glass Use these steps to load an original on the scanner glass. 1. 2. Lift the scanner lid. Load your original print-side down. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. 3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a document by placing it in the automatic document feeder (ADF).
Chapter 1 2. Slide the width guides inward until they stop at the left and right edges of the media. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. Load media This section provides instructions for loading media into the printer.
3. Insert the media print-side down in the tray. Make sure the stack of media is inserted as far inside the printer as possible and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. 5. 6. Slide the media guides in the tray until they touch the edge of the stack of media. Lower the output tray. Pull out the tray extender. Load envelopes To load envelopes Use these instructions to load an envelope. 1. 2. Lift the output tray.
Chapter 1 3. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load envelopes while the printer is printing. 4. 5. 6. Slide the media guides in the tray until they touch the edge of the stack of envelopes. Lower the output tray. Pull out the tray extender. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. 2. 3. Lift the output tray.
5. 6. Lower the output tray. Pull out the tray extender. Load custom-size media To load custom-size media Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. 1. 2. 3. Lift the output tray. Slide the paper width guide out as far as possible. Insert the media print-side down in the tray.
Chapter 1 Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • • • Clean the scanner glass Clean the exterior Clean the automatic document feeder Clean the scanner glass NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. Clean the automatic document feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad.
Chapter 1 To update the printer, complete the following steps: 1. 2. (HP ePrint), touch Settings, and then On the printer control panel, touch touch Product Updates. Touch Check for Product Update, and then follow the instructions on the display. TIP: To enable the printer to automatically check for updates, touch Settings, touch Product Updates, touch Auto Update, and then touch Automatically. Turn off the printer Turn the printer off by pressing (Power) button located on the printer.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
Chapter 2 Print documents (Windows) 1. 2. 3. 4. 5. 6. 7. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. 2. 3. 4. 5. 6. 7. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box.
Chapter 2 • • Thick, irregular, or curled edges Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • • Print on envelopes (Windows) Print on envelopes (Mac OS X) Print on envelopes (Windows) 1. 2. 3. 4. 5. 6.
6. Select the Orientation option. NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. Select any other print settings that you want, and then click Print to begin printing. Print photos Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing. Follow the instructions for your operating system.
Chapter 2 Print photos on photo paper (Mac OS X) 1. 2. Load paper in the tray. For more information, see Load media. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. 3. 4. 5. 6. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the paper size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print.
Follow the instructions for your operating system. • Print on special or custom-size paper (Mac OS X) Print on special or custom-size paper (Mac OS X) NOTE: Before you can print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac OS X). 1. 2. Load the appropriate paper in the tray. For more information, see Load media. Select a paper size: a. From the File menu in your software application, click Page Setup.
Chapter 2 Print borderless documents Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes. NOTE: You cannot print a borderless document if the paper type is set to Plain paper. NOTE: Before printing a borderless document, open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing.
6. Click Paper Type/Quality from the pop-up menu, and then select the following settings: • Paper Type: The appropriate paper type • Quality: Best or Maximum dpi NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. 8. 9. Make sure the Print Borderless check box is selected.
3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit.
Use these steps to scan from the control panel. 1. 2. 3. 4. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). Touch Scan, and then select Computer. Make changes to scan options, if needed. Touch Start Scan. To scan an original from HP scanning software 1. Load your original print-side down in the right-front corner of the glass or in the ADF.
Chapter 3 TIP: To scan documents as editable text, you must install the HP software included with the printer. For more information, see Scanning documents as editable text. Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
3. 4. 5. 6. 7. 8. From the HP Scan menu, click Preferences. Select the Documents preset from the Presets pop-up menu. To start the scan, click Scan. After the scan is complete, click the Save button in the HP Scan toolbar Select the type of editable text you want to use in the scan: I want to... Follow these steps Extract just the text, without any of the formatting of the original Select TXT from the Format pop-up menu.
Chapter 3 • • 40 Scan Choose the correct profile. Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents preset. Save your file in the correct format. If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format (such as Text (.
4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • • Copy documents Change copy settings Copy documents You can make quality copies from the printer control panel. To copy documents 1.
Chapter 4 You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color. To save the current settings as defaults for future jobs 1. Touch Copy. 2. Make any changes to the copy function settings, and then touch Settings. 3. Touch (down arrow), and then select Set As New Defaults. 4.
5 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
Chapter 5 TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a standard fax from the printer control panel 1. Load your original print-side down in the right-front corner of the glass or in the ADF.
Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print. 3. Select the printer that has “(Fax)” in the name. 4. Select Fax Recipients from the pop-up menu below the Orientation setting. NOTE: If you cannot find the pop-up menu, try clicking the disclosure triangle next to the Printer selection. 5. 6. Enter the fax number and other information in the boxes provided, and then click Add to Recipients.
Chapter 5 4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, touch Start Black or Start Color. NOTE: If prompted, select Send Fax.
Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass.
Chapter 5 To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax, and then select Fax Options or Fax Settings. 2. Touch Cancel Scheduled Fax. Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
Chapter 5 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission. 5.
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory.
Chapter 5 4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax. NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report. 5. 6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch Done.
When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu.
Chapter 5 Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers. To print a Junk Fax Report 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch Junk Fax Blocker. 4. Touch Print Reports, and then touch Junk Fax List.
Activate Fax to PC and Fax to Mac On a computer running Windows, you can use the Digital Fax Setup Wizard to activate Fax to PC. On a Macintosh computer, you can use the HP Utility. To set up Fax to PC (Windows) 1. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select the option for your HP printer. 2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard. 3. Follow the on-screen instructions.
Chapter 5 To modify settings from the HP software (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications icon on the HP Utility toolbar. 3. Double-click HP Setup Assistant, and then follow the on-screen instructions. Turn off Fax to PC or Fax to Mac 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC. 3. Touch Turn Off.
4. If you want to change the fax number, type the new number, and then touch Next. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5. If you want to change the name of the speed-dial entry, type the new name, and then touch Done. Set up and change group speed-dial entries You can store groups of fax numbers as group speed-dial entries.
Chapter 5 Print a list of speed-dial entries To print a list of all of the speed-dial entries that have been set up, complete the following steps: 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the printer’s control panel, touch (right arrow), and then touch Setup. Touch Fax Setup, and then touch Speed Dial Setup. Touch Print Speed Dial List.
To set the answer mode 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch Auto Answer, and then select On or Off. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
Chapter 5 To change the answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. 2. Touch (right arrow), and then touch Setup. 3. Touch Fax Setup, and then select Advanced Fax Setup. 4. Touch Distinctive Ring. 5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 6.
To set the redial options 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Advanced Fax Setup. 3. Touch Busy Redial or No Answer Redial, and then select the appropriate options. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.
Chapter 5 Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: • • • • DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) PBX: A private branch exchange (PBX) phone system. ISDN: An integrated services digital network (ISDN) system. FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet.
Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction.
Chapter 5 3. 4. Touch Fax Confirmation. Touch to select one of the following options. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send. On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Send and Receive) Prints a fax confirmation report for every fax you send and receive. To include an image of the fax on the report 1.
NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. Touch (right arrow), and then touch Setup. 2. Do one of the following: • Touch Tools. - Or • Touch Fax Setup, and then touch Fax Tools. 3. Touch Clear Fax Log. Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1.
6 Web Services The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet using a wireless connection. You cannot use these web features if the printer is connected using a USB cable.
Set up Web Services To set up Web Services, complete the following steps. NOTE: Before you set up Web Services, make sure you are connected to the Internet using a wireless connection. Set up Web Services using the HP printer software In addition to enabling key printer features, you can use the HP printer software that came with your printer to set up Web Services. If you didn’t set up Web Services when you installed the HP software on your computer, you can still use the software to set up Web Services.
Chapter 6 5. 6. If your network uses proxy settings when connecting to the Internet, enter these settings: a. Touch Enter Proxy. b. Enter the proxy server settings, and then touch Done. Follow the instructions on the Web Services information sheet to finish the setup. Set up Web Services using the embedded web server You can use the printer’s embedded web server (EWS) to set up and manage Web Services. To set up Web Services, complete the following steps: 1. 2. 3. 4. 5. 6. Open the EWS.
NOTE: Make sure that the printer’s email address is the only address listed in the “To” line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print. Find the printer’s email address To display your printer’s HP ePrint email address, complete the following steps: From the Home screen, touch (HP ePrint). The email address for the printer appears on the display. TIP: To print the email address, touch Print.
Chapter 6 NOTE: To remove all Web Services, see Remove Web Services. Remove Web Services To remove Web Services, complete the following steps: 1. 2. 70 On the printer’s control panel display, touch Settings. Touch Remove Web Services.
7 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead. TIP: If you have problems copying documents, see Print quality troubleshooting.
Chapter 7 Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel. For information about using these tools, see Printer management tools and Use the printer control panel. You can also print the Printer Status page to view this information (see Understand the Printer Status Report). NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the printer, see HP supplies and accessories. NOTE: At this time, some portions of the HP web site are available in English only. NOTE: Not all cartridges are available in all countries/regions.
Chapter 7 Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing. 6. 7. Repeat steps 3 through 5 for each ink cartridge you are replacing. Close the print-carriage access door. Related topics HP supplies and accessories Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly.
If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information: To turn off usage information collection 1. On the printer control panel, touch (right arrow), and then touch Setup. 2. Select Preferences, and then touch Cartridge Chip Information. 3. Touch OK to turn off usage information collection.
8 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Obtain electronic support To find support and warranty information, go to the HP web site at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support. This web site also offers technical support, drivers, supplies, ordering information and other options such as: • • • • Access online support pages.
Chapter 8 • • Messages that appear when the situation occurs Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).
For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems.
Chapter 8 After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support web site: www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
• • • Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections Make sure the printer's power cord is connected firmly to a functioning power outlet. For voltage requirements, see Electrical specifications. The printer is making some unexpected noises You might hear some unexpected noises made by the printer.
Chapter 8 installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software. For more information, see Uninstall and reinstall the HP software. Check the cable connections • Make sure both ends of the USB cable are secure. • If the printer is connected to a network, check the following: ◦ Check the Link light on the back of the printer. ◦ Make sure you are not using a phone cord to connect the printer.
For more information, see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 8 Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts.
TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout.
Chapter 8 NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so. CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use.
paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges is not necessary. For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
Chapter 8 If defects are seen on the Print Quality Diagnostic report, follow the steps below: 1. 2. 3. If the lines in Test Pattern 1 are not straight and connected, align the printer. For more information, see Align the printhead. If you see white lines in any of the color blocks in Test Pattern 2, clean the printhead. For more information, see Clean the printhead. If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the printer.
TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. Cause: There was a problem with the printhead. Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead.
Chapter 8 3. 4. From the Device Services tab, click the icon to the left of Clean Printheads. Follow the onscreen instructions. To clean the printhead from HP Utility (Mac OS X) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. Open HP Utility. For more information, see HP Utility (Mac OS X). 3. In the Information And Support section, click Clean Printheads. 4. Click Clean, and then follow the onscreen instructions.
To align the printhead from the embedded web server (EWS) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. Open the EWS. For more information, see To open the embedded web server. 3. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 4. Click Align Printhead and follow the onscreen instructions. Solve paper-feed problems TIP: You can visit the HP online support website at www.hp.
Chapter 8 Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly. • Load media into the printer only when it is not printing. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading.
Copies are blank • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications. Check the settings The contrast setting might be set too light. On the printer control panel, touch Copy, touch Lighter Darker, and then use the arrows to create darker copies.
Chapter 8 Copy quality is poor • • • Take steps to improve the copy quality ◦ Use quality originals. ◦ Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. For more information, see Media specifications. ◦ Use or make a carrier sheet to protect your originals. Check the printer ◦ The scanner lid might not be closed correctly. ◦ The scanner glass or lid backing might need cleaning. For more information, see Maintain the printer.
• • Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. Horizontal grainy or white bands in light-gray to medium-gray areas The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings.
Chapter 8 Scan takes too long • • Check the settings ◦ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly. ◦ If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.
◦ • If you are using a separate OCR (optical character recognition) program, the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program. ◦ Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning. For more information, see the documentation provided with the OCR program.
Chapter 8 following suggestions do not solve the problem, you might need to use a better-quality version of the original. ◦ To eliminate the patterns, try reducing the size of the image after scanning. ◦ Print the scanned image to see if the quality is better. ◦ Make sure that the resolution and color settings are correct for the type of scan job. ◦ For best results, use the scanner glass for scanning rather than the ADF.
Scan defects are apparent • • • • • • Blank pages Make sure that the original document is placed correctly. Place the original document face down on the flatbed scanner with the top-left corner of the document located in the lower-right corner of the scanner glass. Too light or dark ◦ Try adjusting the settings. Be sure to use the correct resolution and color settings. ◦ The original image might be very light or dark or might be printed on colored paper.
Chapter 8 • • • • • • • • The printer is having problems sending and receiving faxes The printer is having problems sending a manual fax The printer cannot receive faxes, but can send faxes The printer cannot send faxes, but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my printer is not long enough Color faxes do not print The computer cannot receive faxes (Fax to PC and Fax to Mac) The fax test failed If you ran a fax test and the test failed, review the
go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution: • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. • Make sure you use the phone cord that came with the printer.
Chapter 8 Figure 8-1 Back view of the printer 2. 3. • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1LINE" port After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. Try to send or receive a test fax. Make sure you use the phone cord that came with the printer.
connected to the port labeled 1-LINE on the back of the printer, and the other end to your telephone wall jack, as shown in the illustration. • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
Chapter 8 The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.
Chapter 8 Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet.
• • • • • • • electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Other equipment, which uses the same phone line as the printer, might be in use.
Chapter 8 • If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes.
• If you are sending a fax manually from your phone that is connected directly to the printer, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the printer control panel. NOTE: If using a serial-type phone system, connect your phone directly on top of the printer cable which has a wall plug attached to it.
Chapter 8 ◦ ◦ Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message.
The printer cannot send faxes, but can receive faxes Solution: • The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555.
Chapter 8 electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1.
Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint and Printer Apps, check the following: Make sure the printer is connected to the Internet using a wireless connection. (Web Services is not available for Internet connections using 3G or 4G networks.) NOTE: You cannot use these web features if the printer is connected using a USB cable. • • • • • • Make sure the latest product updates have been installed on the printer.
Chapter 8 Solve wireless problems This section provides information about solving problems you might encounter when connecting the printer to your wireless network. Follow these suggestions in order, starting with those listed in the “Basic wireless troubleshooting” section. If you still encounter problems, follow the suggestions provided in the “Advanced wireless troubleshooting” section.
Advanced wireless troubleshooting If you have tried the steps provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following steps in the order presented: • • • • • • • Step 1: Make sure your computer is connected to your network Step 2: Make sure that the printer is connected to your network Step 3: Check to see if the firewall software is blocking communication Step 4: Make sure the printer is online and ready Step 5: Make sure the wi
Chapter 8 Mac OS X ▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to. NOTE: For more detailed information about your AirPort connection, click System Preferences in the Dock, and then click Network. If the wireless connection is working correctly, a green dot appears next to AirPort in the list of connections.
B: Check to see if you can access the EWS After you establish that the computer and the printer both have active connections to a network, you can verify if they are on the same network by accessing the printer's EWS. For more information, see Embedded web server. To access the EWS 1. On your computer, open the EWS. For more information, see Embedded web server. NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS. 2. 3.
Chapter 8 Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax or Print & Scan. 2. Select the printer, and the click Open Print Queue. 3. If the print job is on hold, click Resume. 4. If the printer is paused, click Resume Printer. If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer, your firewall might be interfering.
TIP: To use the printer while connected to the VPN, you can connect the printer to your computer with a USB cable. The printer uses its USB and network connections at the same time. For more information, contact your network administrator or the person who set up the wireless network. After resolving the problems After you resolve any problems and have successfully connected the printer to your wireless network, complete the following steps for your operating system: Windows 1.
Chapter 8 • • • If your firewall has a setting called "trusted zone," use this setting when your computer is connected to your network. If your firewall has a setting to "not show alert messages," you should disable this. When installing the HP software and using the HP printer you may see alert messages from your firewall software that provide options to "allow," "permit" or "unblock." You should allow any HP software that causes an alert.
Check your web browser • Make sure the web browser meets the minimum system requirements. For more information, see Embedded web server specifications. • If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser. • Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.
Chapter 8 Hardware installation suggestions Check the printer • Make sure that all packing tape and material have been removed from outside and inside the printer. • Make sure that the printer is loaded with paper. • Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel. Check the hardware connections • Make sure that any cords and cables that you are using are in good working order.
Solve network problems General network troubleshooting • If you are unable to install the HP software, verify that: ◦ All cable connections to the computer and the printer are secure. ◦ The network is operational and the network hub, switch, or router is turned on. ◦ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.
Chapter 8 If you need to call HP, it is often useful to print the printer status report before calling. 1. 2. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), and the number of pages printed from the trays and accessories. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and warranty expiration dates for the ink cartridges.
help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1. 2. 3. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server. 802.11 Wireless: Shows information about your wireless network connection, such as the hostname, IP address, subnet mask, default gateway, and server.
Chapter 8 To print the network configuration page from the printer control panel From the Home screen, touch (right arrow), and then touch Setup. Touch Reports, and then touch Network Configuration Page. Clear jams Occasionally, media becomes jammed during a job. This section contains the following topics: • • Clear paper jams Avoid paper jams Clear paper jams Paper jams can occur either inside the printer or in the automatic document feeder.
b. Locate any jammed media inside the printer, grasp it with both hands, and then pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 3. c. Replace the rear access panel until it snaps into place. Check the front of the printer. a. Open the ink cartridge access door. b.
Chapter 8 To clear a paper jam in the automatic document feeder 1. Lift the cover of the automatic document feeder. 2. 3. Lift the tab located on the front edge of the ADF. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4.
• • • Use paper types that are recommended for the printer. For more information, see Media specifications. If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not try to add paper when the printer is trying to pick up a sheet. Make sure that the printer is clean. For more information, see Maintain the printer.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: 130 • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information
Hewlett-Packard limited warranty statement Warranty information 131
Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing . This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Printer specifications This section contains the following topics: • Physical specifications • • Product features and capacities Processor and memory specifications • System requirements • • Network protocol specifications Embedded web server specifications • Media specifications • • Print specifications Copy specifications • Fax specifications • • Scan specifications Web Services specifications • HP website specifications • • Environmental specifications Electrical specifications • Aco
Appendix A (continued) Feature Capacity Printer control panel language support Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish. Language availability varies by country/region.
• • Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0 Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 • Microsoft Windows 2003 Small Business Server Terminal Services • Microsoft Windows Server 2008 Terminal Services • Microsoft Windows Small Business Server 2008 Terminal Services • Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0 • Novell Netware 6.
Appendix A (continued) Media size U.S. Letter (216 x 279 mm; 8.5 x 11 inches) 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches)* U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)* A5 (148 x 210 mm; 5.8 x 8.3 inches)* Edge-to-Edge A4* Edge-to-Edge Letter* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x 7.
(continued) Media size Input tray ADF Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) A4 index card (210 x 297 mm; 8.3 x 11.7 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches) Index Card Letter (216 x 279 mm; 8.5 x 11 inches) Photo media Photo media (76.2 x 127 mm; 3 x 5 inches) Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (8.
Appendix A Understand supported media types and weights Tray Type Weight Capacity Input tray Paper 60 to 105 g/m2 Up to 250 sheets of plain paper (16 to 28 lb bond) Photo media Envelopes Cards (25 mm or 1 inch stacked) 250 g/m2 Up to 100 sheets (66 lb bond) (17 mm or 0.67 inch stacked) 75 to 90 g/m2 Up to 30 sheets (20 to 24 lb bond envelope) (17 mm or 0.
(continued) Media (1) Left margin (2) Right margin (3) Top margin U.S. Statement (4) Bottom margin Macintosh and Linux 8.5 x 13 inch B5 A5 Cards Custom-sized media Photo media Envelopes 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.
Appendix A Fax to PC/Fax to Mac Specifications • Supported file type: Uncompressed TIFF • Supported fax types: black-and-white faxes Scan specifications • Integrated OCR software automatically converts scanned text to editable text • Twain-compliant interface (Windows) and Image Capture-compliant interface (Mac OS X) • Resolution: ◦ Scanner glass: 1200 x 1200 ppi ◦ ADF: 600 x 600 ppi • Color: 24-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size: ◦ Scanner glass: 216 x 297 mm
Storage environment Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% noncondensing at a temperature of 60° C (140° F) Electrical specifications Power supply Universal power adapter (external) Power requirements Input voltage: 100 to 240 VAC, 50/60 Hz Output voltage: +32V/+12V at 1094 mA/250 mA Power consumption 26.64 watts printing (Fast Draft Mode); 17.
Appendix A Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • • Regulatory Model Number FCC statement • Notice to users in Korea • • VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord • Noise emission statement for Germany • • LED indicator statement Gloss of housing of peripheral devices for Germany • Notice to users of the U.S.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Regulatory information 143
Appendix A Notice to users in Japan about the power cord Noise emission statement for Germany LED indicator statement Gloss of housing of peripheral devices for Germany 144 Technical information
Notice to users of the U.S.
Appendix A Notice to users of the Canadian telephone network Notice to users of the German telephone network Australia wired fax statement European Union Regulatory Notice 146 Technical information
Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following website: www.hp.
Appendix A Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan 148 Technical information
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Appendix A www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/ recycle.
Battery Notice for Brazil Disposal of Waste Electronic Equipment in Brazil Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following web site: www.dtsc.ca.
Appendix A EU battery directive RoHS notices (China only) Toxic and hazardous substance table 152 Technical information
RoHS notices (Ukraine only) Restriction of hazardous substance (India) Environmental product stewardship program 153
Appendix A Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.
Appendix A This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.] ==================================================================== Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved.
Appendix A ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix A * may be used to endorse or promote products derived from this software * without specific prior written permission. * * THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND * ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR * PURPOSE ARE DISCLAIMED.
Third-party licenses 161
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP web site (www.hpshopping.com) for the latest updates. You may also make purchases through the web site. NOTE: Not all cartridges are available in all countries/regions.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
Countries/regions with a parallel-type phone system (continued) Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Appendix C 3. • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup.
(continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on
Appendix C To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to fax successfully.
Appendix C Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
4. 5. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
Appendix C 3. 4. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/region. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C (continued) You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter. You might need to connect the supplied phone cord to the adapter provided for your country/region. 4 Computer 5 Computer DSL/ADSL modem NOTE: You need to purchase a parallel splitter.
Appendix C NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.
1. 2. Remove the white plug from the port labeled 2-EXT on the back of the printer. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4.
Appendix C Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Use the phone cord provided to connect to the 1-LINE port on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You need to purchase a parallel splitter.
To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter, then connect the other end to the port labeled 1-LINE on the back of the printer.
Appendix C (continued) 3 Answering machine 4 Telephone (optional) To set up the printer with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the printer.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
Appendix C (continued) 7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter.
Appendix C To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ ADSL filter, then connect the other end to the port labeled 1-LINE on the back of the printer.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email or access the Internet. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.
Appendix C 4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
(continued) Italy www.hp.com/it/faxconfig Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing.
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network connection to the printer. For more information, see Embedded web server.
TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.
Appendix D To connect the printer using the Push Button Method 1. On the printer control panel, touch 2. Touch Wi-Fi Protected Setup, and then follow the onscreen instructions. (right arrow), touch Setup, and then touch Network. 3. 4. When prompted, touch Push Button. On the wireless router or wireless access point, press and hold the WPS button for 3 seconds. Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking but remains lit.
To change from a wireless connection to a USB connection To change from a wireless connection to a USB connection, connect the USB cable to the printer. NOTE: If you are using a computer with Mac OS X, add the printer to the print queue. Click System Preferences in the Dock, click Print & Fax or Print & Scan in the Hardware section, click +, and then select the printer. Test the wireless connection Print the wireless test page for information about the printer's wireless connection.
Appendix D To add hardware addresses to a wireless router or wireless access point 1. Print the network configuration page, and then locate the printer’s hardware address. For more information, see Understand the network configuration page. NOTE: The printer maintains a separate hardware address for the wireless connection. The hardware address is listed on the printer’s network configuration page. 2.
View and print network settings You can display a summary of the network settings on the printer control panel or the HP software that came with the printer. You can print a more detailed network configuration page, which lists all of the important network settings such as the IP address, link speed, DNS, and mDNS. For more information, see Understand the network configuration page.
Appendix D 4. 5. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the appropriate information for the following settings: • IP Address • Subnet Mask • Default Gateway • DNS Address Enter your changes, and then touch Done. Reset network settings To reset the administrator password and network settings 1. On the printer control panel, touch 2. Touch Restore Network Defaults, and then touch Yes.
E Printer management tools This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Embedded web server Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. Open the Toolbox 1.
Appendix E example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Though some cookies are cleared at the end of each session (such as the cookie that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually.
F How do I? • Get started • Print • Scan • Copy • Fax • Web Services • Work with ink cartridges • Solve a problem How do I? 197
G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. However, the printer’s memory might fill up with faxes that have not been printed yet or transferred to the computer. To solve this problem, resolve any problems with the printer. For more information, see Solve fax problems.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn the printer off and on. • Solution 2: Install the ink cartridges correctly. Solution 1: Turn the printer off and on Turn off the printer, and then turn it on again. If the problem persists, try the next solution.
Appendix G The printer is out of paper The default tray is empty. Load more paper, and then touch OK. For more information, see Load media. Printer Offline The printer is currently offline. While offline, the printer cannot be used. To change the printer's status, complete the following steps. 1. Click Start, and then click Printers or Printers and Faxes or Devices and Printers. - Or Click Start, click Control Panel, and then double-click Printers. 2.
TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer.
Appendix G Using Original HP Cartridges has its Rewards HP rewards loyal customers for using original HP supplies. Click the button below the message to view Rewards online. Reward may not be available in all regions. Counterfeit Cartridge Advisory The installed cartridge is not a new, original HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To continue using the cartridge, click Continue.
Use color ink only? The black cartridge is out of ink. Solutions: To temporarily replace black with color, click Use Color Only. Black will be simulated. Text and photo quality will differ from those printed when using all cartridges. The black cartridge will need to be replaced soon. To print with black, replace the black ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges. CAUTION: Do NOT remove the empty black cartridge to print in Use Color Only mode.
Appendix G To temporarily replace black with color, click Cancel Print and re-send the print job. The Use color ink only? message appears before the job prints. The black cartridge will need to be replaced soon. Automatic document feeder cover open Close the cover of the Automatic Document Feeder to continue. Problem with ink system Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have leaks, contact HP. Do not use cartridges that are leaking.
Index A accessibility 3, 9 accessories printer status report 124 warranty 131 acoustic emissions 141 ADF (automatic document feeder) load originals 19 media sizes supported 135 ADSL, fax setup with parallel phone systems 168 after the support period 80 align printhead 90 answer ring pattern change 59 parallel phone systems 170 answering machine fax tones recorded 111 set up with fax (parallel phone systems) 179 set up with fax and modem 180 automatic document feeder (ADF) clean 25 feeding problems, troubles
dots or streaks, troubleshoot copies 94 dots, troubleshoot scan 99 driver warranty 131 DSL, fax setup with parallel phone systems 168 duty cycle 133 E ECM.
Index H hardware, fax setup test 100 head 89 header, fax 58 Help 13 Hewlett-Packard Company notices 3 HP Utility (Mac OS X) opening 195 humidity specifications 140 I ink cartridges check ink levels 72 locating 11 ordering online 162 part numbers 124, 162 replace 73 status 124 supported 133 tips 71 warranty 131 warranty expiration dates 124 yields 133 ink level icons 14 ink levels, check 72 ink-cartridge access door, locating 11 input tray capacity 138 media sizes supported 135 media types and weights supp
O OCR edit scanned documents 38 troubleshoot 96 operating environment specifications 140 operating systems supported 134 originals scan 36 output tray locating 11 media supported 138 P pages per month (duty cycle) 133 paper jams 126, 128 size, set for fax 52 paper-feed problems, troubleshoot 91 parallel phone systems answering machine setup 179 countries/regions with 164 distinctive ringing setup 170 DSL setup 168 ISDN setup 169 modem and answering machine setup 180 modem and voice mail setup 184 modem set
Index scan error messages 97 from printer control panel 36 from Webscan 37 OCR 38 quality 97 Scan screen 13 scan specifications 140 slow 96 troubleshoot 95 Scan screen 13 scanner glass clean 24 load originals 18 locating 11 schedule fax 47 send faxes basic fax 43 manually 45 memory, from 47 monitor dialing 46, 48 schedule 47 troubleshoot 106, 108, 111 send scans for OCR 38 troubleshoot 95 serial number 124 serial phone systems countries/regions with 164 setup types 165 settings copy 41 network 192 speed, fa
unclear on copies, troubleshoot 94 unclear scans 99 tone dialing 60 tray 2 capacity 138 media sizes supported 135 media types and weights supported 138 trays capacities 138 clear jams 126 load media 20 locating 11 media sizes supported 135 media types and weights supported 138 paper guides illustration 11 troubleshoot feeding 91 troubleshoot answering machines 111 blank pages printed 83 copy 92 copy quality 94 cut-off pages, incorrect text or graphics placement 84 embedded web server 120 fax 99 fax dial ton
