User guide

Check your web browser
• Make sure the web browser meets the minimum system requirements. For more
information, see
Embedded web server specifications.
• If your web browser uses any proxy settings to connect to the Internet, try turning
off these settings. For more information, see the documentation available with
your web browser.
• Make sure JavaScript and cookies are enabled in your web browser. For more
information, see the documentation available with your web browser.
Check the printer IP address
• To check the IP address of the printer, obtain the IP address by printing
a network configuration page. Touch
(right arrow), touch Setup, touch
Network, and then touch Print Network Settings.
• Ping the printer using the IP address from the command prompt (Windows) or
from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder
in the Applications folder at the top level of the hard disk.)
For example, if the IP address is 123.123.123.123, type the following at the
command prompt (Windows):
C:\Ping 123.123.123.123
Or
In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the
box, and then click Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the
IP address is incorrect.
TIP: If you are using a computer running Windows, you can visit the HP online
support website at
www.hp.com/go/customercare. This website provides
information and utilities that can help you correct many common printer problems.
Troubleshoot installation issues
If the following topics do not help, see HP support for information about HP support.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
• Hardware installation suggestions
•
HP software installation suggestions
•
Solve network problems
Troubleshoot installation issues 121