User guide

Solve wireless problems.........................................................................................................114
Basic wireless troubleshooting.........................................................................................114
Advanced wireless troubleshooting..................................................................................115
Step 1: Make sure your computer is connected to your network................................115
Step 2: Make sure that the printer is connected to your network...............................116
Step 3: Check to see if the firewall software is blocking communication....................117
Step 4: Make sure the printer is online and ready......................................................117
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................118
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................118
After resolving the problems ......................................................................................119
Configure your firewall software to work with the printer........................................................119
Solve printer management problems......................................................................................120
Embedded web server cannot be opened........................................................................120
Troubleshoot installation issues.............................................................................................121
Hardware installation suggestions....................................................................................122
HP software installation suggestions................................................................................122
Solve network problems...................................................................................................123
Understand the Printer Status Report....................................................................................123
Understand the network configuration page...........................................................................124
Clear jams...............................................................................................................................126
Clear paper jams..............................................................................................................126
Avoid paper jams..............................................................................................................128
A Technical information
Warranty information..............................................................................................................130
Hewlett-Packard limited warranty statement....................................................................131
Ink cartridge warranty information....................................................................................132
Printer specifications..............................................................................................................133
Physical specifications......................................................................................................133
Product features and capacities.......................................................................................133
Processor and memory specifications..............................................................................134
System requirements........................................................................................................134
Network protocol specifications........................................................................................134
Embedded web server specifications...............................................................................135
Media specifications.........................................................................................................135
Understand specifications for supported media.........................................................135
Set minimum margins.................................................................................................138
Print specifications............................................................................................................139
Copy specifications...........................................................................................................139
Fax specifications.............................................................................................................139
Scan specifications...........................................................................................................140
Web Services specifications.............................................................................................140
HP ePrint....................................................................................................................140
Printer Apps................................................................................................................140
HP website specifications.................................................................................................140
Environmental specifications............................................................................................140
Electrical specifications....................................................................................................141
Acoustic emission specifications......................................................................................141
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