Manual

The printer cannot read the memory device
• Check the memory device
◦ Make sure that the memory device is one of the supported types. For more
information, see
Memory device specifications.
◦ Some memory devices have a switch that controls how they can be used.
Make sure that the switch is set so that the memory device can be read.
◦ Inspect the ends of the memory device for dirt or material that closes a hole
or spoils a metal contact. Clean the contacts with a lint-free cloth and small
amounts of isopropyl alcohol.
◦ Make sure that the memory device is working correctly by testing it with
other devices.
• Check the memory device slot
◦ Make sure that the memory device is fully inserted into the correct slot. For
more information, see
Insert a memory device.
◦ Remove the memory device (when the light is not blinking) and shine
a flashlight into the empty slot. See if any of the small pins inside are bent.
When the printer is off, you can straighten slightly bent pins by using the tip
of a thin, retracted ballpoint pen. If a pin has bent in such a way that it
touches another pin, replace the memory card reader or have the printer
serviced. For more information, see
HP support.
The printer cannot read photos on the memory device
Check the memory device
The memory device might be corrupt.
TIP: If you are using a computer running Windows, you can visit the HP online
support website at
www.hp.com/go/customercare. This website provides
information and utilities that can help you correct many common printer problems.
Solve wired (Ethernet) network problems
If you are unable to connect the printer to your wired (Ethernet) network, perform one
or more of the following tasks.
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
problems.
NOTE: After correcting any of the following, run the installation program again.
• General network troubleshooting
General network troubleshooting
If you are unable to install the HP software provided with the printer, verify that:
• All cable connections to the computer and the printer are secure.
• The network is operational and the network hub, switch, or router is turned on.
Solve wired (Ethernet) network problems 117