HP Officejet 7110 Wide Format ePrinter User Guide
Copyright information Hewlett-Packard Company notices Acknowledgements © Copyright 2016 HP Development Company, L.P. The information contained in this document is subject to change without notice. Edition 3, 8/2016 All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws. Microsoft, Windows, Windows XP, Windows Vista, Windows 7, and Windows 8 are U.S.
Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the printer. 2. Observe all warnings and instructions marked on the product. 3. Unplug this product from wall outlets before cleaning. 4. Do not install or use this product near water, or when you are wet. 5. Install the product securely on a stable surface. 6.
Table of contents 1 Get started .................................................................................................................................................... 1 Accessibility ............................................................................................................................................................ 2 HP EcoSolutions (HP and the Environment) ..........................................................................................................
2 Print ........................................................................................................................................................... 19 Print documents .................................................................................................................................................. 20 Print documents (Windows) .............................................................................................................. 20 Print documents (Mac OS X) ............
Anonymous usage information storage .............................................................................................................. 46 5 Solve a problem ........................................................................................................................................... 46 HP support ........................................................................................................................................................... 48 Obtain electronic support .....
Basic wireless troubleshooting ....................................................................................... 70 Advanced wireless troubleshooting ............................................................................... 71 Step 1: Make sure your computer is connected to your network ................ 71 Step 2: Make sure that the printer is connected to your network ............... 72 Step 3: Make sure your computer is not connected over a Virtual Private Network (VPN) .......................
Set minimum margins .................................................................................................. 106 Guidelines for printing on both sides of a page ........................................................... 107 Print resolution ............................................................................................................................... 107 HP ePrint and HP website specifications ........................................................................................
Third-party licenses .......................................................................................................................................... 121 Appendix B HP supplies and accessories ......................................................................................................... 131 Order printing supplies online ........................................................................................................................... 132 Supplies ...............................
Appendix D Printer management tools ........................................................................................................... 146 Toolbox (Windows) ............................................................................................................................................ 147 Open the Toolbox ............................................................................................................................ 147 HP Utility (Mac OS X) .................................
Unable to Communicate with Printer ................................................................................................................ 180 Ink sensor failure ............................................................................................................................................... 181 Ink sensor warning ............................................................................................................................................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
Accessibility The printer provides a number of features that make it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications.
HP EcoSolutions (HP and the Environment) Hewlett-Packard is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office. For more detailed information about environmental guidelines HP follows during the manufacturing process, see Environmental product stewardship program on page 116. For more information about HP's environmental initiatives, visit www.hp.com/ecosolutions.
4 ● Save ink and paper when printing web content with HP Smart Print. For more information, visit www.hp.com/go/smartprint. ● Change the print mode to a draft setting. The draft setting uses less ink. ● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
Understand the printer parts This section contains the following topics: ● Front view ● Printing supplies area ● Control panel ● Back view Front view 1 Ink cartridge access door 2 Input tray 3 Paper guides 4 Tray extender 5 Output tray 6 Power button and light Printing supplies area 1 ENWW Ink cartridge access door Understand the printer parts 5
2 Ink cartridges 3 Printhead assembly NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn off the printer when a cartridge is missing. Control panel For more information, see Control panel lights reference on page 91.
ENWW 1 USB port 2 Ethernet network port 3 Power input 4 Rear access panel Understand the printer parts 7
Select print paper The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with the ColorLok logo for printing everyday documents.
HP Premium Plus Photo Paper HP's best photo paper is heavyweight for producing professional quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or soft-gloss (satin matte). It is acid-free for longer lasting documents.
Tips for selecting and using paper For the best results, observe the following guidelines. 10 ● Always use paper that conforms to the printer specifications. For more information, see Paper specifications on page 102. ● Load only one type of paper at a time into a tray. ● When loading the trays, make sure the paper is loaded correctly. For more information, see Load paper on page 11. ● Do not overload the tray. For more information, see Load paper on page 11.
Load paper This section provides instructions for loading paper into the printer. ● Load standard-size paper ● Load envelopes ● Load cards and photo paper ● Load custom-size paper Load standard-size paper Use these instructions to load standard–size paper. 1. Lift the output tray. 2. Slide the paper guides out as far as possible. NOTE: If the paper is too long, pull the input tray to extend it. 3. Load the paper in portrait orientation and with the side to be printed facing down.
Load envelopes Use these instructions to load envelopes. 1. Lift the output tray. 2. Slide the paper guides out as far as possible. 3. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper envelopes while the printer is printing. 4. Slide the paper guides in the tray to adjust them for the envelope size that you have loaded. 5. Lower the output tray. 6.
5. Lower the output tray. 6. Pull out the output tray extension. Load custom-size paper Use these instructions to load custom-size paper. CAUTION: Use only custom-size paper that is supported by the printer. For more information, see Paper specifications on page 102. 1. Lift the output tray. 2. Slide the paper guides out as far as possible. 3. Insert the paper print-side down along the right of the main tray.
Turn the printer off Always turn off the printer by pressing the (Power) button located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing printhead problems and print quality issues.
Update the printer HP is always working to improve the performance of its printers and bring you the latest features. If the printer is connected to a network and Web Services has been enabled, you can check for and install printer updates. To update the printer, complete the following steps: 1. Open the EWS. For more information, see Embedded web server on page 149. 2. Click the Web Services tab. 3.
Install the accessories This section contains the following topics: ● Install the automatic two-sided printing accessory (duplexer) ● Turn on accessories in the printer driver Install the automatic two-sided printing accessory (duplexer) You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing) on page 31. To install the duplexer: Slide the duplexer into the back of the printer until the unit locks into place.
ENWW 1. Open the System Preferences and then select Print & Fax or Print & Scan. 2. Select the printer from list of printers, and then click Options & Supplies. 3. Click the Driver tab. 4. Select the options you want to install, and then click OK.
Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. ● Clean the exterior ● Restore factory defaults Clean the exterior WARNING! socket. Before cleaning the printer, turn off the power and unplug the power cord from the electrical Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case.
Open the HP printer software (Windows) Open the HP printer software by doing one of the following: 2 ● From the computer desktop, click Start , select Programs or All Programs , click HP, click the folder for the printer, and then select the icon with the printer's name. ● On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, and then click the icon with the printer's name. Print Most print settings are automatically handled by the software application.
Print documents Follow the instructions for your operating system. ● Print documents (Windows) ● Print documents (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see Use HP ePrint on page 38. Print documents (Windows) 1. Load paper in the tray. For more information, see Load paper on page 11. 2.
Print brochures Follow the instructions for your operating system. ● Print brochures (Windows) ● Print brochures (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see Use HP ePrint on page 38.
6. 22 ● Paper Type: The appropriate brochure paper type ● Quality: Normal or Best Select any other print settings that you want, and then click Print to begin printing.
Print on envelopes Avoid envelopes with the following characteristics: ● Very slick finish ● Self-stick adhesives, clasps, or windows ● Thick, irregular, or curled edges ● Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system.
4. Select a paper size from the pop-up menu. If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done selecting the paper size, click OK to close Page Setup and return to the Print dialog. 24 5. Select the Orientation option. 6. Select any other print settings that you want, and then click Print to begin printing.
Print photos Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing. Follow the instructions for your operating system.
4. Select a paper size from the pop-up menu. If the Paper Size pop-up menu is not in the Print dialog, click the Page Setup button. When you are done selecting the paper size, click OK to close Page Setup and return to the Print dialog. 5. 6. Click Paper Type/Quality from the pop-up menu, and then select the following settings: ● Paper Type: The appropriate photo paper type ● Quality: Best or Maximum dpi If necessary, change the photo and color options: a. b.
Print on special and custom-sized paper If your application supports custom-sized paper, set the size in the application before printing the document. If not, set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-sized paper. Use only custom-sized paper that is supported by the printer. For more information, see Paper specifications on page 102. NOTE: Defining custom-sized paper sizes is only available in the HP printing software in Mac OS X.
NOTE: If you do not see these options in the Print dialog, click the disclosure triangle next to the Printer pop-up menu or click Show Details . 28 4. Click the + on the left side of the screen, double-click Untitled, and type a name for the new custom size. 5. In the Width and Height boxes, type the dimensions, and then set the margins, if you want to customize them. 6. Click OK .
Print borderless documents or photos Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes. Before printing, open the file and make sure the size of the document or image matches the size of the media loaded in the printer. NOTE: Borderless printing is only available in some applications. Follow the instructions for your operating system.
● Paper Type: The appropriate paper type ● Quality: Best or Maximum dpi NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details . 6. Make sure the Print Borderless check box is selected. 7. If necessary, click the disclosure triangle beside Color Options and select the appropriate Photo Fix options: 8. 30 ● Off: Applies no automatic adjustments to the image.
Print on both sides (duplexing) You can print on both sides of a sheet of media automatically by using the automatic two-sided printing accessory (duplexer). NOTE: Two-sided printing requires an automatic two-sided printing accessory (duplexer) to be installed on the printer. NOTE: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages. TIP: If the top and bottom margins in your document are smaller than 16 mm (0.
Tips for print success For good printing experience, HP ink cartridges should be correctly installed, have sufficient ink, and working properly; and paper should be properly loaded with correct print settings. Ink tips ● If the print quality is not acceptable, see Print quality troubleshooting on page 57 for more information. ● Use original HP ink cartridges. ● Install both the black and color cartridges correctly. For more information, see Replace the ink cartridges on page 43.
— Print in Grayscale: Allows you to print a black and white document using the black ink only. Select Black Ink Only, and then click the OK button. — Pages per Sheet Layout: Helps you specify the order of the pages if you print document in more than two pages per sheet. NOTE: The preview on the Layout tab cannot reflect what you select from the Pages per Sheet Layout drop-down list. — Borderless Printing: Select this feature to print photos without border. Not all paper types support this feature.
Printer settings tips (OS X) ● On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer. ● On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality. ● To print a black and white document using only black ink, choose the Paper Type/Quality from the popup menu and choose Grayscale from the Color pop-up menu.
ENWW ● Set up HP ePrint ● Use HP ePrint ● Remove Web Services 35
Set up HP ePrint To set up HP ePrint, use one of the following methods: NOTE: Before you set up HP ePrint, make sure your printer is connected using either an Ethernet or wireless connection. ● Set up HP ePrint using the embedded web server ● Set up HP ePrint using the HP printer software Set up HP ePrint using the embedded web server You can use the printer embedded web server (EWS) to set up and manage HP ePrint. To set up HP ePrint, complete the following steps: 1. Open the EWS.
NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 6.
Use HP ePrint To use HP ePrint, make sure to have the following: ● An Internet- and email-capable computer or mobile device ● An HP ePrint-capable printer on which Web Services has been enabled TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest features, visit ePrintCenter ( www.eprintcenter.com ).
Remove Web Services To remove Web Services, complete the following steps: 4 1. Open the EWS. For more information, see Embedded web server on page 149. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer. Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. ● The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation. CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use.
Check the estimated ink levels You can check the estimated ink levels from the printer software. For information about using these tools, see Printer management tools on page 146. You can also print the Printer Status page to view this information (see Understand the Printer Status Report on page 79). NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a lowink alert, consider having a replacement cartridge available to avoid possible printing delays.
Printing with black or color ink only For regular usage, this product is not designed to print using only the black cartridge when the color cartridges are out of ink. However, your printer is designed to let you print as long as possible when your cartridges start to run out of ink. When there is sufficient ink in the printhead, the printer will offer you the use of black ink only when one or more of the color cartridges are out of ink, and the use of color ink only when the black cartridge is out of ink.
Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program on page 117. If you do not already have replacement ink cartridges for the printer, see Order printing supplies online on page 132. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions.
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until it is securely installed in the slot. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing. 6. Repeat steps 3 through 5 for each ink cartridge you are replacing. 7. Close the ink cartridge access door.
Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly. For more information, Turn the printer off on page 14.
Anonymous usage information storage The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer.
ENWW ● HP support ● General troubleshooting tips and resources ● Solve printer problems ● Print quality troubleshooting ● Solve paper-feed problems ● Solve problems using HP ePrint and HP websites ● Configure your firewall software to work with the printer ● Solve printer management problems ● Solve network problems ● Troubleshoot installation issues ● Understand the Printer Status Report ● Understand the network configuration page ● Printhead maintenance ● Uninstall and reinstal
HP support If you have a problem, follow these steps 1. Check the documentation that came with the printer. 2. Visit the HP online support website at www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. HP online support is available to all HP customers.
During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following website: https://launchpad.net/hplip. Click the Ask a question button to begin the support process. The HPLIP website does not provide support for Windows or Mac OS X. If you are using these operating systems, see www.hp.com/support .
After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
General troubleshooting tips and resources NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or download the HP software from the HP support website, www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. Check or do the following before you begin troubleshooting: ENWW ● Try turning the printer off and then on again.
Solve printer problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems.
Check the HP software installation ● If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software provided with the printer might not be installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software. For more information, see Uninstall and reinstall the HP software on page 86. Check the cable connections ● Make sure both ends of the USB cable or Ethernet cable are secure.
CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period, or if you have had a recent paper jam, and have noticed poor print quality, clean the printhead.
More than one page is being picked ● For more information, see Solve paper-feed problems on page 62. There is a blank page in the file ● Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the Print Quality Diagnostic page ● Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information, see Print quality troubleshooting on page 57.
Check the page-orientation setting ● Make sure the paper size and page orientation selected in the application match the settings in the printer driver. For more information, see Change basic network settings on page 135. Check the printer location and length of USB cable ● High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields.
Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout.
Solution 3: Check the paper loaded in the input tray The paper was loaded incorrectly, or it was wrinkled or too thick. Make sure the paper is loaded correctly and that it is not wrinkled or too thick. ● Load paper with the print side facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. ● Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the printhead during printing, the ink might be smeared.
You might need to choose a lower print quality setting if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required.
If defects are seen on the page, follow the steps below: 1. If the lines in Test Pattern 1 are not straight and connected, align the printer. For more information, see Align the printhead on page 85. 2. If you see white lines in any of the color blocks in Test Pattern 2, clean the printhead. For more information, see Clean the printhead on page 84. 3. If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the printer.
Contact HP support for service. Go to: www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Solve paper-feed problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. Paper is not supported for the printer or tray ● Use only paper that is supported for the printer and the tray being used. For more information, see Paper specifications on page 102. Paper is not picked up from a tray ● Make sure paper is loaded in the tray. For more information, see Load paper on page 11.
— Reinsert the duplexer into the printer. Multiple pages are being picked up ENWW ● Fan the paper before loading. ● Make sure the paper guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack. ● Make sure the tray is not overloaded with paper. ● Use HP paper for optimum performance and efficiency.
Solve problems using HP ePrint and HP websites This section provides solutions to common problems using HP ePrint and HP websites. ● Solve problems using HP ePrint ● Solve problems using HP websites Solve problems using HP ePrint If you are having problems using HP ePrint, check the following: ● Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable.
Solve problems using HP websites If you are having problems using HP websites from your computer, check the following: ENWW ● Make sure the computer that you are using is connected to the Internet. ● Make sure the web browser meets the minimum system requirements. For more information, see HP website specifications on page 108. ● If your web browser uses any proxy settings to connect to the Internet, try turning off these settings.
Configure your firewall software to work with the printer A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer.
Solve printer management problems This section provides solutions to common problems that involve managing the printer. This section contains the following topic: ● Embedded web server cannot be opened NOTE: To use the embedded EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable.
In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping. If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems.
Solve network problems This section provides solutions to common problems when you are unable to connect or use the printer over your network. This section contains the following topics: ● Solve Ethernet network problems ● Solve wireless problems ● Reset the Printer Network Settings Solve Ethernet network problems If you are unable to connect the printer to your Ethernet network, verify that: ● Make sure the Wireless light on the printer does not turn on.
NOTE: After you resolve the problem, follow the instructions in After resolving the problems on page 75. Basic wireless troubleshooting NOTE: If you have already configured the printer for wireless connection but the wireless light is still blinking, restart components of the wireless network. To restart the components, turn off the router and the printer, and then turn them back on in this order: router first and then the printer.
Step 2 - Move the printer closer to the wireless router ● If you have configured the printer for wireless connection and the wireless light is solid, but the printer still has trouble staying connected, or you have print or scan communication issues, try moving the printer closer to the wireless router. Step 3 - Run the Wireless Network Test ● For wireless networking issues, run the Wireless Network Test.
To check a wireless connection 1. Make sure that your computer's wireless has been turned on. (For more information, see the documentation that came with your computer.) 2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network. Windows a.
NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID, your printer cannot automatically detect the network. A: Make sure the printer is on the network 1. If the printer supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled. 2.
C: Reconfigure wireless settings to make sure the connection is established ▲ If the printer is still not connected to your network, you need to reconfigure wireless settings in HP printer software on the computer. For more information about the configuration, see Basic wireless troubleshooting on page 70. NOTE: Make sure an Ethernet cable is not plugged into the back of the printer. If it is plugged into the back, then wireless connectivity is disabled.
3. If the print job is on hold, click Resume. 4. If the printer is paused, click Resume Printer. If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer, your firewall might be interfering. If you still cannot use the printer over the network, continue to the next section for additional troubleshooting help.
On the Start screen, click Printer Setup & Software. 2. Click Connect a new printer , and then select the type of connection you want to use. 1. Open HP Utility. For more information, see HP Utility (Mac OS X) on page 148. 2. Click the Applications icon on the HP Utility toolbar, double-click HP Setup Assistant , and then follow the on-screen instructions. Mac OS X Reset the Printer Network Settings To reset the printer network settings, complete the following steps: 1.
Troubleshoot installation issues If the following topics do not help, see HP support on page 48 for information about HP support. ● Hardware installation suggestions ● HP software installation suggestions Hardware installation suggestions Check the printer ● Make sure that all packing tape and material have been removed from outside and inside the printer. ● Make sure that the printer is loaded with paper. ● Make sure that no lights are on or blinking except the Power light, which should be on.
NOTE: 78 After correcting any problems, run the installation program again.
Understand the Printer Status Report Use the printer status report to view current printer information and ink cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP, print the printer status report before calling. To print the Printer Status Report ENWW ● Press and hold the (Cancel) button for three seconds. 1.
3. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and Warranty expiration dates of the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. 4.
Understand the network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer and a list of networks detected by your printer. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.
82 1. WPS PIN: Shows the WPS PIN for you to set up the printer on your wireless network using the PIN Method. 2. General Information: Shows information about the current status and active connection type of the network and other information, such as the URL of the embedded web server. 3. 802.3 Wired: Shows information about the active Ethernet network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer.
4. 802.11 Wireless: Shows information about your wireless network connection, such as the host name, IP address, subnet mask, default gateway, and server. It also indicates the network name (SSID), the relative signal strengths and the channels being used. You can check the network list to view if your own network signal strength is good and change the wireless communication setup using embedded web server (EWS). For more information, see Set up the printer using the embedded web server (EWS) on page 140.
Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.
To clean the printhead from HP Utility (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X) on page 148. 2. In the Information And Support section, click Clean Printheads. 3. Click Clean, and then follow the on-screen instructions. Align the printhead The printer automatically aligns the printhead during the initial setup.
Uninstall and reinstall the HP software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the HP software installation screen, you might need to uninstall and then reinstall the HP software that came with the printer. Do not simply delete the printer application files from your computer. Make sure to remove them correctly using the uninstall utility provided when you installed the HP software. To uninstall from a Windows computer, method 1 1.
NOTE: It is important that you disconnect the printer before restarting your computer. Do not connect the printer to your computer until after you have reinstalled the HP software. 5. Insert the HP software CD into your computer's CD drive and then start the Setup program. 6. Follow the on-screen instructions. To uninstall from a Mac computer ENWW 1.
Clear jams Occasionally, paper becomes jammed during a job. This section contains the following topics: ● Clear paper jams ● Avoid paper jams Clear paper jams CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. TIP: If you notice poor print quality, clean the printhead. For more information, see Clean the printhead on page 84. To clear a jam Use these steps to clear a paper jam. 1. Remove all papers from the output tray. 2.
b. If there is paper remaining inside the printer, ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled paper, and pull the paper towards you through the top of the printer. c. Move the carriage to the left, locate any jammed paper inside the printer on the right side of the carriage, free any paper scraps or wrinkled paper, and pull the paper towards you through the top of the printer.
90 ● Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. ● Do not use paper that is too thick or too thin for the printer. ● Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. ● Make sure that the tray is loaded correctly and is not too full. For more information, see Load paper on page 11.
Control panel lights reference The control panel lights indicate the status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. For more information, visit the HP website www.hp.com/support for the latest troubleshooting information, printer fixes, and updates. This website provides information and utilities that can help you correct many common printer problems.
Light description/Light pattern Explanation and recommended action The Power light blinks. The printer is turning on or off, or is processing a print job. ● No action is required. The printer is pausing for the ink to dry. ● The Power light is on, and the Alert light and the Resume light blink. Wait for the ink to dry. Print paper is jammed in the printer. ● Remove all paper from the output tray. Locate and clear the jam. For more information, see Clear jams on page 88.
Light description/Light pattern Explanation and recommended action The Power light is on, the Alert light blinks, and the ink cartridge lights blink one after the other, from left to right. The printhead is missing or faulty The Power light and the Alert light blink, and the ink cartridge lights blink one after the other, from left to right. ● Turn off the printer, and then turn it on again. ● If the error persists, contact HP support for service or replacement.
Light description/Light pattern Explanation and recommended action The Power light is on and one or more of the ink cartridge lights are on. One or more of the ink cartridges are low on ink and will need to be replaced soon. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays.
Light description/Light pattern Explanation and recommended action the network is not functioning properly. If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid. For more information, see the getting started guide provided with the printer or check with the IT administrator or person who set up your network. Press the (HP ePrint) button to try connecting again.
96 Chapter 5 Solve a problem ENWW
A Technical information This section contains the following topics: ENWW ● Warranty information ● Printer specifications ● Regulatory information ● Environmental product stewardship program ● Third-party licenses 97
Warranty information This section contains the following topics: 98 ● Hewlett-Packard limited warranty statement ● Ink cartridge warranty information Appendix A Technical information ENWW
Hewlett-Packard limited warranty statement Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Printer specifications This section contains the following topics: ● Physical specifications ● Product features and capacities ● Processor and memory specifications ● System requirements ● Network protocol specifications ● Embedded web server specifications ● Paper specifications ● Print resolution ● HP ePrint and HP website specifications ● Environmental specifications ● Electrical specifications ● Acoustic emission specifications Physical specifications Printer size (width x height
Feature Capacity Supply yields Visit www.hp.com/go/learnaboutsupplies/ for more information on estimated ink cartridge yields. Printer languages HP PCL 3 Font support US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.
● Understand specifications for supported paper ● Set minimum margins ● Guidelines for printing on both sides of a page Understand specifications for supported paper Use the tables to determine the correct paper to use with your printer, and to determine what features work with your paper. ● Understand supported sizes ● Understand supported paper types and weights Understand supported sizes TIP: If you are using the duplexer, the minimum top and bottom margins must be at least 16 mm (0.63 inches).
Paper size Input tray Duplexer Super B (13 x 19 inches) * A3 (297 x 420 mm; 11.69 x 16.54 inches) * A3+ (330 x 483 mm; 12.99 x 18.98 inches) * Edge-to-Edge Tabloid (11 x 17 inches)* Edge-to-Edge A3* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches) No. 6 ¾ Envelope (92 x 165 mm; 3.63 x 6.5 inches) Card Envelope (111 x 152 mm; 4.4 x 6 inches) A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches) DL Envelope (110 x 220 mm; 4.3 x 8.
Paper size Input tray Duplexer Photo paper (5 x 7 inches) * Photo paper (8 x 10 inches) * Photo paper (8.5 x 11 inches) * Photo L (89 x 127 mm; 3.5 x 5 inches) * Photo 2L (127 x 178 mm) * Cabinet size (120x165mm)* 13 x 18 cm * Brochures B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) * 11 x 14 inches* Tabloid (11 x 17 inches) * A3 (297 x 420 mm; 11.69 x 16.54 inches) * Other paper NOTE: Defining custom-size paper sizes is only available in the HP printing software in Mac OS X.
Tray Duplexer Type Weight Capacity Brochures 180 gsm Up to 65 sheets of 180 gsm HP Brochure and Flyer Paper Matte Plain and brochure 60 to 180 g/m2 Not applicable (16 to 48 lb bond) Output-tray All supported paper Up to 75 sheets of plain paper (text printing) Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Paper (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.S. Letter 3.3 mm (0.13 inch) 3.3 mm (0.
Paper (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 11 x 14 inches 5 mm (0.197 inch)1 5 mm (0.197 inch)1 5 mm (0.197 inch)2 5 mm (0.197 inch)2 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) 12 x 12 Inches B4 (JIS) Tabloid Super B A3 A3+ Edge-to-Edge Tabloid Edge-to-Edge A3 Envelopes 1 The margins for plain and brochure paper are 13 mm (0.51 inch) for simplex and duplex. The margins for plain paper are 16 mm (0.
Table A-1 Print resolution (continued) Normal mode Best mode Max DPI mode ● Color Input/Black Render: 600x600dpi ● Output (Black/Color): Automatic ● Color Input/Black Render: 600x600dpi ● Output (Black/Color): Automatic ● Color Input/Black Render: 1200x1200dpi ● Output: Automatic (Black), 4800x1200 optimized dpi (Color) HP ePrint and HP website specifications This section contains the following topics: ● HP ePrint specifications ● HP website specifications HP ePrint specifications ● An I
Environmental specifications Operating environment ● Operating temperature: 5° to 40° C (41° to 104° F) Recommended operating conditions: 15° to 32° C (59° to 90° F) Recommended relative humidity: 25 to 75% noncondensing Storage environment ● Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% noncondensing at a temperature of 60° C (140° F) Electrical specifications Power supply ● Universal power adapter (external) Power requirements ● Input voltage: 100 to 240 V
Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan ENWW Regulatory information 111
Notice to users in Japan about the power cord Noise emission statement for Germany GS Declaration (Germany) European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: ● Low Voltage Directive 2006/95/EC ● EMC Directive 2004/108/EC ● Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
Please refer to the regulatory label provided on the product. The telecommunications functionality of this product may be used in the following EU and EFTA countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Notice to users in Brazil Notice to users in Canada 114 Appendix A Technical information ENWW
Notice to users in Taiwan Notice to users in Mexico Notice to users in Japan ENWW Regulatory information 115
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sustainable manner: ● Design for recycling has been incorporated into this product. ● The number of materials has been kept to a minimum while ensuring proper functionality and reliability. ● Dissimilar materials have been designed to separate easily. ● Fasteners and other connections are easy to locate, access, and remove using common tools.
Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.
Disposal of waste equipment by users in private households in the European Union 118 Appendix A Technical information ENWW
Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.
Battery disposal in the Netherlands RoHS notices (China only) Figure A-1 Toxic and hazardous substance table RoHS notices (Ukraine only) 120 Appendix A Technical information ENWW
Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
--------------------Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following co
* Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1. Redistributions of source code must retain the above copyright * notice, this list of conditions and the following disclaimer. * 2. Redistributions in binary form must reproduce the above copyright * notice, this list of conditions and the following disclaimer in the * documentation and/or other materials provided with the distribution. * 3.
by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com).
4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson (tjh@cryptsoft.com)" THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4.
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ==================================================================== This product includes cryptographic software written by Eric Young (eay@cryptsoft.com).
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org. 5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project. 6.
Hudson (tjh@cryptsoft.com). ==================================================================== Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project. LICENSE.sha2-bsd--nos_crypto --------------------/* FIPS 180-2 SHA-224/256/384/512 implementation * Last update: 02/02/2007 * Issue date: 04/30/2005 * * Copyright (C) 2005, 2007 Olivier Gay
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR * PURPOSE ARE DISCLAIMED.
2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. Jean-loup Gailly Mark Adler jloup@gzip.org madler@alumni.caltech.edu The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).
Order printing supplies online To order supplies online or create a printable shopping list, open the HP software that came with your printer and click Shopping. Select Shop for Supplies Online. The HP software uploads, with your permission, printer information, including model number, serial number, and estimated ink levels. The HP supplies that work in your printer are pre-selected.
Supplies ● Ink cartridges ● HP paper Ink cartridges Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can select the How to Buy option at the top of the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country.
tool you access from your web browser using an existing network connection to the printer. For more information, see Embedded web server on page 149.
Change basic network settings The control panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks. This includes viewing the network settings, restoring the network defaults, turning the wireless radio on and off, and changing the network settings.
Change advanced network settings CAUTION: Network settings are provided for your convenience. However, you should not change some of these settings (such as the link speed, IP settings, default gateway, and firewall settings). This section contains the following topics: ● Set link speed ● View IP settings ● Change IP settings ● Reset network settings Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1.
4. A message appears warning that changing the IP address removes the printer from the network. Click OK to continue. 5. Change the IP settings: 6. ● Manual IP Address ● Manual Subnet Mask ● Manual Default Gateway Click Apply. Reset network settings To reset the administrator password and network settings, press and hold the (Cancel) button for three seconds. ( Wireless ) button and the NOTE: Print the network configuration page and verify that the network settings have been reset.
Set up the printer for wireless communication You can set up the printer for wireless communication. This section contains the following topics: ● Before you begin ● Set up the printer on your wireless network ● Change the connection type ● Test the wireless connection ● Guidelines for ensuring wireless network security ● Guidelines for reducing interference on a wireless network NOTE: If you encounter problems connecting the printer, see Solve wireless problems on page 69.
● Set up the printer using the HP printer software ● Set up the printer using WiFi Protected Setup (WPS) ● Set up the printer using the embedded web server (EWS) NOTE: Make sure you have installed the HP software that came with the printer and the printer network drives. For more information about how to installed the drives, see After resolving the problems on page 75.
To connect the printer using the PIN Method 1. Print the network configuration page and locate the pin for WPS. For more information, see Understand the network configuration page on page 81. A WPS PIN is printed at the top of the page. 2. On the printer control panel, press and hold the starts blinking. ( Wireless ) button for 3 seconds. The Wireless light 3. Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN.
To change from an Ethernet connection to a wireless connection Windows 1. On the computer desktop, click Start , select Programs or All Programs , click HP, select your printer name, and then click Printer Setup & Software. - Or On the Start screen, click Printer Setup & Software. 2. Click Connect a new printer , and then select the type of connection you want to use. 3. Follow the display instructions to complete the setup. 1. Open HP Utility.
Test the wireless connection Print the wireless test page for information about the printer's wireless connection. The wireless test page provides information about the printer's status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test page displays details about the network settings. To print the wireless test page, press the (Network Information) button when the network is enabled.
To add hard addresses to a wireless router or wireless access point 1. Print the network configuration page, and then locate the printer's hardware address. For more information, see Understand the network configuration page on page 81. NOTE: The printer maintains separate hardware addresses for the Ethernet connection and for wireless connection. Both hardware addresses are listed on the printer's network configuration page. 2.
HP wireless direct printing With HP wireless direct printing, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. When using HP wireless direct printing, note the following guidelines: ● Make sure your computer or mobile device has the necessary software: — If you are using a computer, make sure you have installed the HP printer software provided with the printer.
Print from a wireless-capable mobile device Make sure you have installed a compatible printing app on your mobile device. For more information, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html. 1. Make sure you have turned on HP wireless direct printing on the printer. For more information, see Turn on HP wireless direct printing on page 144. 2. Turn on the wireless connection in your mobile device. For more information, see the documentation provided with the mobile device. 3.
c. When the Connection Options software screen appears, select Wireless. Select the printer from the list of detected printers, such as HP-Print-**-Officejet 7110 series (where ** are the unique characters to identify your printer). d. 5. Follow the on-screen instructions. Print your document. Print from a wireless-capable computer (Mac OS X) 1. Make sure you have turned on HP wireless direct printing on the printer. For more information, see Turn on HP wireless direct printing on page 144. 2.
Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. ● Open the Toolbox Open the Toolbox 1. 2. ENWW Open the HP printer software by doing one of the following: ● From the computer desktop, click Start , select Programs or All Programs , click HP, click the folder for the printer, and then select the icon with the printer's name.
HP Utility (Mac OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find website support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Embedded web server When the printer is connected to a network, you can use the printer's home page (embedded web server or EWS) to view status information, change settings, and manage it from your computer. NOTE: For a list of system requirements for the embedded web server, see Embedded web server specifications on page 102. To view or change some settings, you might need a password. You can open and use the embedded web server without being connected to the Internet.
For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123. TIP: After opening the embedded web server, bookmark it so that you can return to it quickly. TIP: If you are using the Safari web browser in Mac OS X, you can also use the Bonjour bookmark to open the EWS without typing the IP address. To use the Bonjour bookmark, open Safari, and then from the Safari menu, click Preferences.
ENWW ● Paper Jam ● The printer is out of paper ● Printer Offline ● Printer Paused ● Document failed to print ● Printer failure ● Door or cover open ● Previously used ink cartridge installed ● Ink cartridges depleted ● Ink cartridge failure ● Printer supply upgrade ● Printer supply upgrade successful ● Printer supply upgrade problem ● Non-HP ink cartridges installed ● Using Original HP Cartridges has its Rewards ● Counterfeit Cartridge Advisory ● Used, Refilled or Counterfei
Low on ink The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. For information about replacing ink cartridges, see Replace the ink cartridges on page 43.
Cartridge Problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order printing supplies online on page 132 for information about obtaining cartridges for the printer. To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first.
Replace the ink cartridge Replace the indicated ink cartridge. For more information, see Replace the ink cartridges on page 43. NOTE: If your cartridge is still under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, see ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support on page 48.
Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again. For more information, see Load paper on page 11. NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in the printer driver, and then print the document again.
The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press the jams. (Power) button to turn off the printer, and then check the printer for For more information, see Clear jams on page 88.
Paper Jam Paper has become jammed in the printer. Before you try to clear the jam, check the following: ● Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. ● Make sure that the printer is clean. ● Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper on page 11. For instructions on clearing jams, as well as more information about how to avoid jams, see Clear jams on page 88.
The printer is out of paper The default tray is empty. Load more paper. For more information, see Load paper on page 11.
Printer Offline The printer is currently offline. While offline, the printer cannot be used. To change the printer's status, complete the following steps. 1. Click Start , and then click Printers, Printers and Faxes , or Devices and Printers . - Or Click Start , click Control Panel , and then double-click Printers. - Or On the Start screen, click Control Panel , and then click View devices and printers. ENWW 2.
Printer Paused The printer is currently paused. While paused, new jobs are added to the queue but are not printed. To change the printer's status, complete the following steps. 1. Click Start , and then click Printers, Printers and Faxes , or Devices and Printers . - Or Click Start , click Control Panel , and then double-click Printers. - Or On the Start screen, click Control Panel , and then click View devices and printers. 2.
Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printer problems on page 52.
Printer failure There was a problem with the printer. Usually, you can resolve such problems by completing the following steps: 1. Press the (Power) button to turn off the printer. 2. Unplug the power cord, and then plug in the power cord again. 3. Press the (Power) button to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information, see HP support on page 48.
Door or cover open Before the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support on page 48.
Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer. You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for an extended period of time, the print quality of your documents might be affected. Also, if you use ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate or unavailable.
Ink cartridges depleted The cartridges listed in the message must be replaced to resume printing. HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
Ink cartridge failure The cartridges listed in the message are damaged or have failed.
Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print and then remove the cartridge.
Printer supply upgrade successful The supply upgrade was successful. The cartridges listed in the message can now be used in the printer.
Printer supply upgrade problem The supply upgrade was not successful. The cartridges listed in the message can still be used in this printer. Replace the Supply Upgrade cartridge. For more information, see Replace the ink cartridges on page 43.
Non-HP ink cartridges installed HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased original HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more information or to report fraud.
Using Original HP Cartridges has its Rewards HP rewards loyal customers for using original HP supplies. Click the button below the message to view Rewards online. Reward may not be available in all regions.
Counterfeit Cartridge Advisory The installed cartridge is not a new, original HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit . To continue using the cartridge, click Continue.
Used, Refilled or Counterfeit Cartridge Detected The original HP ink in the cartridge has been depleted. The solution for this problem is to replace the ink cartridge or click OK to continue using the cartridge. For more information about replacing the cartridge, see Replace the ink cartridges on page 43. HP rewards loyal customers for using original HP supplies. Click the button below the message to view Rewards online. Rewards may not be available in all regions.
Use SETUP cartridges When you first setup the printer, you must install the cartridges that shipped in the box with the printer. These cartridges are labeled SETUP, and they calibrate your printer before the first print job. Failure to install the SETUP cartridges during the initial product setup causes an error. If you installed a set of regular cartridges, remove them and install the SETUP cartridges to complete printer setup. After printer setup is complete, the printer can use regular cartridges.
Do not use SETUP cartridges SETUP cartridges cannot be used after the printer has been initialized. Remove and install non-SETUP cartridges. For more information, see Replace the ink cartridges on page 43.
Not enough ink at startup The used cartridges listed in the message might not have enough ink to complete one-time startup processes. Solution: Install new cartridges or click OK to use installed cartridges. If startup cannot complete with installed cartridges, new cartridges will be needed. For information on how to install new cartridges, see Replace the ink cartridges on page 43.
Use black ink only? The cartridges listed in the message are out of ink. Solutions: To print in color, replace the empty cartridges. For information about how to install new cartridges, see Replace the ink cartridges on page 43. To temporarily print using Black ink only, click Use Black Only. The printer will replace color with grayscale. The empty cartridges will need to be replaced soon. CAUTION: ENWW Do not remove the empty color cartridge to print in Use Black Only mode.
Use color ink only? The black cartridge is out of ink. Solutions: To temporarily replace black with color, click Use Color Only. Black will be simulated. Text and photo quality will differ from those printed when using all cartridges. The black cartridge will need to be replaced soon. To print with black, replace the black ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges on page 43.
Incompatible ink cartridges The ink cartridge is not compatible with your printer. Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges on page 43.
Unable to Communicate with Printer The computer cannot communicate with the printer because one of the following events has occurred: ● The printer has been turned off. ● The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has been disconnected.. ● If the printer is connected to a wireless network, the wireless connection has been broken.
Ink sensor failure The ink sensor has failed and the printer can no longer print. Contact HP support. For more information, see www.hp.com/support .
Ink sensor warning The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are out of ink. Printing with an empty cartridge will cause air to enter the ink system, which causes poor print quality. Significant amounts of ink will be used up to recover from this condition, which will deplete much of the ink supply for all cartridges.
Problem with printer preparation The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be inaccurate. Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead cleaning procedure from the toolbox might improve it. For more information, see Clean the printhead on page 84.
Color cartridge out of ink The cartridges listed in the message are out of ink. Solutions: To print in color, replace the empty cartridges. For information about how to install new cartridges, see Replace the ink cartridges on page 43. To temporarily print using black ink only, click Cancel Print and then re-send the print job. The Use black ink only? message appears before the job prints. The empty cartridges will need to be replaced soon.
Black cartridge out of ink The black cartridge is out of ink. Solutions: Replace the black ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges on page 43. To temporarily replace black with color, click Cancel Print and re-send the print job. The Use color ink only? message appears before the job prints. The black cartridge will need to be replaced soon. CAUTION: ENWW Do not remove the empty black cartridge to print in Use Color Only mode.
Problem with ink system Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have leaks, contact HP support. Do not use cartridges that are leaking. If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP support. For more information about contacting HP support, see HP support on page 48.
Index A accessibility 2 accessories installation 16 printer status report 79 turn on and off in driver 16 warranty 99 acoustic emissions 109 after the support period 50 align printhead 85 B B sizes sizes supported 103 blank pages, troubleshoot print 54 both sides, print on 31 Brochures sizes supported 105 C capacity trays 105 cards sizes supported 104 tray supporting 105 cartridges.
installation accessories 16 duplexer 16 hardware installation suggestions 77 HP software installation suggestions 77 troubleshooting issues 77 IP address checking for printer 67 IP settings 136 J jams clear 88 paper 88, 89 paper to avoid 10 L language, printer 102 lights on control panel illustration 91 understanding 91 lights reference 91 link speed, setting 136 M Mac OS 21 custom-sized paper 27 Print borderless 29 Print photos 25 print settings 20 turn accessories on and off in driver 16 Mac OS X HP Utili
R radio interference reducing 143 regulatory information 113 radio, turn off 135 rear access panel clear jams 88 illustration 6 recycle ink cartridges 117 regulatory information 110, 113 regulatory model number 110 replace ink cartridges 43 report wireless test 142 reports diagnostic 59 print quality 59 printhead 84 S scanner glass clean 18 security wireless communication 142 serial number 79 settings network 135 skew, troubleshoot print 62 software accessories settings 16 warranty 99 sound pressure 109 spe
190 Index ENWW