User's Manual

Note You might notice static on the phone line again in the future. If your
HP all-in-one stops sending and receiving faxes, repeat this process.
If the phone line is still noisy or for more information on turning your DSL
modem off, contact your DSL provider for support. You can also contact your
telephone company.
● If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP all-in-one directly to the telephone wall jack.
The HP all-in-one is having problems sending a manual fax
Solution
● Make sure the telephone you use to initiate the fax call is connected directly to
the HP all-in-one. To send a fax manually, the telephone must be connected
directly to the port labeled "2-EXT" on the HP all-in-one, as shown below. For
information on sending faxes manually, see Send a fax manually from a phone.
1 Telephone wall jack
2 Phone cord supplied in the box with your HP all-in-one
3 Telephone
● If you are sending a fax manually from your phone that is connected directly to
the HP all-in-one, you must use the keypad on the telephone to send the fax.
You cannot use the keypad on the control panel of the HP all-in-one.
The HP all-in-one cannot receive faxes, but can send faxes
Solution
● If you are not using a distinctive ring service, check to make sure that the
Answer Ring Pattern feature on your HP all-in-one is set to All Rings. For
information, see Change the answer ring pattern (distinctive ringing).
● If Auto Answer is set to Off, you will need to manually receive faxes;
otherwise, your HP all-in-one will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
● If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that you
must be available to respond in person to incoming fax calls. For information
on setting up your HP all-in-one when you have a voice mail service, see Fax
Chapter 16
184 HP Officejet 7300/7400 series all-in-one
Troubleshooting information