HP Officejet H470 Printer series User Guide Podręcznik użytkownika
HP Officejet H470 Printer series User Guide
Copyright information © 2007 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 2/2007 Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents 1 Get started Find other resources for the product .........................................................................................6 Accessibility ..............................................................................................................................7 Understand the device parts .....................................................................................................8 Front view ............................................................................
Print from mobile devices .......................................................................................................29 Print digital photographs ...................................................................................................29 To print with six-ink color ............................................................................................30 Guidelines for printing photographs ............................................................................
Contents 802.11 wireless connection ....................................................................................................50 About the wireless profile switch .......................................................................................51 About 802.11 wireless network settings ............................................................................51 Set up for 802.11 using factory defaults ...........................................................................
Solve printing problems ..........................................................................................................77 The device shuts down unexpectedly ...............................................................................77 All device lights are on or flashing ....................................................................................78 The device is not responding (nothing prints) ...................................................................
Contents Obtain HP telephone support ...............................................................................................105 Before you call ................................................................................................................105 Support process .............................................................................................................. 106 HP support by phone .............................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems. • • • • Find other resources for the product Accessibility Understand the device parts Travel tips Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resource Description Location Readme file and release notes Provide late-breaking information and troubleshooting tips.
(continued) Resource Description Self-test diagnostic page • Device information: ƕ Product name ƕ ƕ ƕ • • • HP Web sites Model number Location For more information, see Understand the device information pages. Serial number Firmware version number Accessories installed (for example, the duplexer) Number of pages printed from the trays and accessories Printing supply status Provide the latest printer software, and product and support information. www.hp.
Chapter 1 For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility.
(continued) 4 Media width guide – Adjusts to accommodate different media sizes. Slide to the right to accommodate narrow media. This automatically slides the narrow media guide to the left to ensure that media is aligned for correct print margins. 5 Narrow media guide – When you move the media width guide to the right, this guide automatically slides to the left to accommodate narrower media. 6 Print cartridge latches – Lift these latches for easy removal and insertion of print cartridges.
Chapter 1 (continued) 8 Security lock slot – Connect a security lock here. 9 SD, MMC slots – Accepts a Secure Digital (SD) card or Multimedia Card (MMC) for printing digital images. 10 USB slot – Accepts 802.11 or Bluetooth wireless USB accessory. Control Panel 1 (Cancel button) – Cancels the current print job. The time it takes to cancel depends on the size of the print job. Press this button only once to cancel a queued print job.
Bottom view 1 Card holder – Holds a name card or business card. 2 Cover of replaceable ink service module – Provides access to the ink service module. (See Replace the ink service module.
Chapter 1 • • • 12 Use only the power adapter that is supplied with the device. Do not use any other voltage transformer or converter. The power adapter can be used with AC power sources of 100 to 240 volts, 50 or 60 Hz. Remove the battery if you will not be using the device for more than a month. When traveling with photo paper, pack it flat so it doesn't warp or curl. Photo paper should be flat before printing.
2 Install the accessories This chapter provides information on optional accessories such as the battery and wireless printer accessories that are included with certain device models. To order accessories, see Order printing supplies online. This section contains the following topics: • • Install and use the battery Install and use 802.11 and Bluetooth accessories Install and use the battery The lithium-ion rechargeable battery comes with HP Officejet H470b and HP Officejet H470wbt printers.
Chapter 2 Important notes Take note of the following when charging or using the battery: • Charge the battery for 4 hours before using the battery for the first time. For subsequent charges, it takes approximately 2 hours to fully charge the battery. The battery charge light is green when the battery is charging. If it is red, the battery might be faulty and need to be replaced. The Power light is green when the battery is 41-100% charged, amber when 10-40% charged, and red when less than 10% charged.
Charge and use the battery WARNING! Charge the battery for 4 hours before using the battery for the first time. Because the battery is normally warm while it is charging, do not charge it in a briefcase or other confined space as this might cause the battery to overheat. NOTE: The AC adapter is normally warm to the touch when plugged into an AC outlet. NOTE: Wireless printing uses more battery power than wired printing. For information on checking the battery charge level, see Install and use the battery.
Chapter 2 To remove the battery 1. Slide the battery release slider in the direction of the arrow. 2. Remove the battery. Install and use 802.11 and Bluetooth accessories Some models of the device include an 802.11 wireless or Bluetooth wireless USB accessory. See www.hp.com/support to learn more about supported wireless accessories. This section contains the following topics: • • Install the 802.11 or Bluetooth wireless USB accessory 802.11 and Bluetooth wireless printing Install the 802.
The LED on the Bluetooth accessory provides information about its current state. • • • On steady - This is the default state and means the accessory is installed and has power. Rapid blinking - A sending device is discovering the Bluetooth accessory. Blinking - The Bluetooth accessory is receiving data. NOTE: Make sure that your Bluetooth host device and operating system are supported by the device. For more information, visit www.hp.com/support. 802.11 and Bluetooth wireless printing The 802.
Chapter 2 About Bluetooth Bluetooth wireless technology allows you to wirelessly connect to your device using radio waves in the 2.4 GHz spectrum. Bluetooth is typically used for short distances (up to 10 meters or 30 feet) and does not require a direct line of sight between the sending device and the receiving device. Different Bluetooth profiles emulate different types of standard cable connections and have different capabilities.
3 Use the device This section contains the following topics: • • • • • • • • • • Select print media Load media Change print settings Use the HP Solution Center (Windows) Print on both sides (duplexing) Print on special and custom-sized media Print borderless Print from mobile devices Use memory devices Cancel a print job Select print media The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities.
Chapter 3 • • • ƕ Media that is heavily textured, embossed, or does not accept ink well ƕ Media that is too lightweight or stretches easily Do not leave media in the input tray overnight. This might cause it to bend. Remove each sheet of media as it prints and set aside to dry. Allowing wet media to stack up might cause smearing. For instructions on calibrating color, see Calibrate color. Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows.
Transparencies • Insert transparencies with the rough side up and the adhesive strip pointing down. • Use the Normal mode to print transparencies. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray. • Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing. Custom-sized media • Use only custom-sized media that is supported by the device.
Chapter 3 (continued) Media size C5 Envelope (162 x 229 mm; 6.4 x 9 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches)* Index card (102 x 152 mm; 4 x 6 inches)* Index card (127 x 203 mm; 5 x 8 inches)* A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* Photo media Photo (76 x 127 mm; 3 x 5 inches) Photo (88.9 x 127 mm; 3.5 x 5 inches) Photo (101.6 by 152.4 mm; 4 by 6 inches) Photo with tab (101.6 by 152.4 mm; 4 by 6 inches) Photo (127 by 177.
Understand supported media types and weights Type Weight Capacity Paper 64 to 90 g/m2 Up to 50 sheets of plain paper (16 to 24 lb bond) (5 mm or 0.2 inch stacked) Photo paper 5 to 12 mils Up to 10 sheets Transparencies Up to 20 sheets Labels Cards Up to 20 sheets 2 Up to 162 g/m Up to 5 sheets (90 lb index) Envelopes 75 to 200 g/m2 Up to 5 envelopes (20 to 53 lb bond) Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation.
Chapter 3 (continued) Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 14.2 mm (0.56 inch) 14.2 mm (0.56 inch) Photo media Envelopes * To achieve this margin setting on a computer running Windows, click the Advanced tab in the print driver, and select Minimize Margins. Load media This section provides instructions for loading media into the device. To load media 1. Remove all media from the input tray. 2.
made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver. NOTE: To set print settings for all print jobs, make the changes in the printer driver. For more information about the features of the Windows printer driver, see the online help for the driver. For more information about printing from a specific application, see the documentation that came with the application.
Chapter 3 Print on both sides (duplexing) You can print on both sides manually using the Windows printer software. You can print on both sides of a sheet using a Mac by first printing the odd-numbered pages, turning the pages over, and then printing the even-numbered pages. • • • Guidelines for printing on both sides of a page To perform duplexing (Windows) To perform duplexing (Mac OS) Guidelines for printing on both sides of a page • • • • Always use media that conforms to the device specifications.
To perform duplexing (Mac OS) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2. With a document open, click Print on the File menu. 3. From the drop-down list, select Paper Handling, click Print: Odd numbered pages, and then press Print. 4. Flip the paper over and then print the even-numbered pages.
Chapter 3 c. In the Width and Height boxes, type the dimensions and set the margins, if desired. d. Click Done or OK, and then click Save. 5. On the File menu, click Page Setup, and then select the new custom size. 6. Click OK. 7. On the File menu, click Print. 8. Open the Paper Handling panel. 9. Under Destination Paper Size, click the Scale to fit paper size tab, and then select the customized paper size. 10. Change any other desired settings, and then click OK or Print.
To print a borderless document (Mac OS) 1. 2. 3. 4. 5. 6. 7. Load the appropriate media. For more information, see Load media. Open the file that you want to print. Click File, and then click Page Setup. Select the borderless media size, and then click OK. Click File, and then click Print. Open the Paper Type/Quality panel. Click the Paper tab, and then select the media type from the Paper type dropdown list. 8. If you are printing photos, select Best from the Quality drop-down list.
Chapter 3 This section covers the following topics: • • • • To print with six-ink color Guidelines for printing photographs To print from a PictBridge-compatible camera To transfer photos to your computer To print with six-ink color Your printer can print with six-ink color to enhance the quality of printed photographs. Print high-quality grayscale photographs by using a black print cartridge and a tri-color print cartridge, or by using a gray photo print cartridge and a tri-color print cartridge.
To print from a PictBridge-compatible camera The printer supports standard PictBridge-compliant features. See your digital camera documentation for more information about using its PictBridge features. 1. Connect the camera to the printer with the USB cable provided with the camera. The printer and camera compare features, and the compatible features are displayed on the camera. 2. Navigate through the camera menus to execute the desired photo-printing features.
Chapter 3 To install the Mobile Printing Application on the phone Use the following steps to install the Mobile Printing Application on your phone, if it is not already installed. For help using these steps, see your mobile phone documentation or visit the manufacturer’s support website. 1. Download the Mobile Printing Application to a computer from www.hp.com/support or from your phone manufacturer’s website. In this example, the name of the downloaded file is print.sis. 2. Transfer the print.
If you are using a Pocket PC or Palm OS device, you can use the Toolbox software for PDAs to configure 802.11 and Bluetooth wireless settings for wireless printing. See Toolbox software for PDAs (Pocket PC and Palm OS). For printing instructions, see Print from Pocket PC devices. For an overview of 802.11 and Bluetooth printing, see 802.11 and Bluetooth wireless printing. For detailed information about setting up and configuring wireless settings for the printer, see 802.
Chapter 3 4. 5. 6. 7. Tap the magnifying glass icon on the lower bar to see the files. Select the file you want to print, and then tap Print Options. Accept the defaults or change the print settings using the drop-down menus. Tap Print. The Printing screen appears and the file will print. NOTE: To print using an 802.11 connection, the IP address in the My Printers box must match the IP address of the printer. Print from Palm OS devices You can print from Palm OS devices using an 802.
If your Palm OS device does not come with wireless integrated, then install an 802.11 or Bluetooth wireless card in your device according to the manufacturer’s instructions, or visit Palm’s website at http://www.palm.com. To print using standard Palm OS applications For instructions on using Printboy to print from standard Palm OS applications, see the documentation that came with the Printboy utility or that came with your Palm OS device.
Chapter 3 You can also transfer photos from a memory card or a USB Flash drive onto your computer’s hard disk and print them from a software application such as HP Photo Printing Software. For information on loading photo paper, see Load media. To print from a memory card 1. Select the images you want to print by creating a DPOF file while the memory card is still in your digital camera. The settings you can specify (such as number of copies) are specific to your camera.
The Resume light will blink after a few seconds if there is a DPOF file on the card. 6. Press (Resume button) to print the images. The printer will automatically recognize the DPOF file on the memory card and print the images according to the specifications you set in the file. If it is a large file, the printer might take some time to print after you press . CAUTION: Do not remove the memory card until the print job is completed. Otherwise the print job will be canceled.
4 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics. • • • • • • • • Manage the device Use device management tools Understand the device information pages Configure the device (Windows) Configure the device (Mac OS) Uninstall and reinstall the software 802.
(continued) Use this tool... to obtain the following information.... about replacement ink cartridges and expirations dates.* HP Printer Utility (Mac OS) • • PDA Toolbox (Pocket PC and Palm OS) Print cartridge information: Open the Information and Support panel and click Supplies Status.* Power Status: Click the Power Status button. Print cartridge information: Click the Estimated Ink Levels tab to view the inklevel information, and then scroll to display the Cartridge Details button.
Chapter 4 Toolbox (Windows) The Toolbox provides maintenance information about the device. It also provides links to this guide for help in performing basic printing tasks and solving problems. You can also configure 802.11 and Bluetooth wireless settings for wireless printing. NOTE: The Toolbox can be installed from the Starter CD by selecting the full installation option if the computer meets the system requirements.
(continued) Tabs Services Contents • • • • • • Hardware information • Print Configuration Page: Allows you to print the configuration page of the device. This page contains information about the device and the supplies. For more information, see Understand the device information pages. Align Print Cartridges: Guides you through aligning the print cartridges. For more information, see Align the print cartridges. Clean Print Cartridges: Guides you through cleaning the print cartridges.
Chapter 4 HP Printer Utility panels Information and Support panel • Supplies Status: Shows the information about currently installed print cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information about the model and serial number. Also allows you to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see Understand the device information pages.
HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly identify, diagnose, and resolve printing problems. HP Instant Support provides the following information about your device: • • • • Easy access to troubleshooting tips: Provides tips that are customized for your device. Resolution of specific device errors: Provides immediate access to information that can help you resolve errors specific to your device.
Chapter 4 On the myPrintMileage Web site, you can see the print analysis, such as the amount of ink you have used, whether you use more black or color ink, and the estimated number of pages you can print with the remaining amount of ink. To gain access to myPrintMileage • Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions.
To print a demo page (Power button) and press (Resume button) one time. Hold down You can print a demo page to verify that your device is working. However, if you want to verify that the device is connected to the computer correctly, or that the device software is working correctly, print a test page from the General tab in the Printer Properties dialog box (Windows) or the configuration page from the Device Information panel in the HP Printer Utility (Mac OS).
Chapter 4 Direct connection You can connect the device directly to your computer using a USB cable. NOTE: If you install the device software and connect the device to a computer running Windows, you can connect additional devices to the same computer with USB cables without reinstalling the device software. When setting up the device, HP recommends that you connect the device after you install the software because the installation program is designed to provide you with the easiest setup experience.
6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the installation program (this might take a short while). 7. Complete the installation process. NOTE: You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see To share the device on a locally shared network.
Chapter 4 To share the device on a locally shared network When you connect the device directly, you can share it with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low. The connected computer is slowed down when many users print to the device.
There are three methods to uninstall the software on a Windows computer, and one method to uninstall on a Macintosh computer. To uninstall from a Windows computer, method 1 1. Disconnect the device from your computer. Do not connect it to your computer until after you have reinstalled the software. 2. Press the Power button to turn off the device. 3. Insert the device Starter CD into your computer's CD-ROM drive, and then start the Setup program. 4. Follow the onscreen instructions. 5.
Chapter 4 To uninstall from a Windows computer, method 3 NOTE: Use this method if Uninstall is not available in the Windows Start menu. 1. Insert the device Starter CD into your computer's CD-ROM drive, and then start the Setup program. 2. Disconnect the device from your computer. 3. Select Uninstall and follow the onscreen directions. 4. Restart your computer. NOTE: It is important that you disconnect the device before restarting your computer.
• • • Use the wireless profile switch Reset 802.11 wireless profiles to factory defaults Configure multiple printers for 802.11 (Windows) About the wireless profile switch The device includes an 802.11 wireless profile switch so you can store settings for up to three 802.11 computers or networks. This allows you to easily move the device from home to office or between any three wireless network environments.
Chapter 4 Communication mode: There are two communication mode options for an 802.11 connection: • • Ad hoc (recommended): On an ad hoc network, the device is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a wireless access point (WAP). Infrastructure: On an infrastructure network, the device is set to infrastructure communication mode and communicates with other devices on the network, whether the devices are wired or wireless, through a WAP.
To set up using ad hoc mode and factory defaults with a USB cable (Windows and Mac OS) You can set up your device on a wireless ad hoc network (Windows) or computer to computer network (Mac OS) using the default settings if you have a USB cable nearby for a temporary connection. Follow these steps to connect to the device using its factory default ad hoc network settings: 1. Close any running applications. 2. Insert the Starter CD into the CD drive. The CD menu runs automatically.
Chapter 4 To configure additional 802.11 wireless profiles after you have set up the device, see Configure and use 802.11 wireless profiles. To set up a computer to computer (ad hoc) connection using factory defaults with no USB cable (Mac OS) You can set up your device on a wireless computer to computer (ad hoc) network using the default settings even if you have no USB cable. Follow these steps to connect to the device using the factory default settings: 1. Print a wireless configuration page.
To set up on an existing network with a USB cable (Windows or Mac OS) You can set up your device on any wireless network if you have a USB cable nearby to use for a temporary connection. Follow these steps to create a wireless connection to the device: 1. Get all of the necessary settings for the wireless network. See About 802.11 wireless network settings. 2. Close any running applications. 3. Insert the Starter CD into the CD drive. The CD menu runs automatically.
Chapter 4 Configure and use 802.11 wireless profiles The device includes an 802.11 wireless profile switch, so you can store settings for up to three 802.11 computers or networks. This allows you to easily move the device from home to office or between any three wireless network environments. You can modify these wireless profiles using the Toolbox (Windows) or the HP Network Setup Tool (Mac OS). For more information, see Toolbox (Windows) and Network Printer Setup Utility (Mac OS).
NOTE: To use the device with any wireless connection, you must run Setup at least once from the Starter CD and create a wireless connection. After performing one setup to create a wireless connection, you can connect the device to additional networks by configuring new wireless profiles and changing the wireless profile switch position. NOTE: If you can see the ink levels in the Toolbox, the Toolbox is communicating with the device. 1. Open the Toolbox. For more information, see Toolbox (Windows). 2.
Chapter 4 To print on a specific set profile 1. Change the number on the wireless profile switch to that specific profile. 2. Change the wireless network on your computer to be in that specific profile. 3. Send a print job using the installed printer driver. After you have configured more than one of the wireless profiles, you can use the wireless profile switch on the device to switch between the different profiles.
Configure multiple printers for 802.11 (Windows) You can use the Wireless Profile Configuration Utility to conveniently set up multiple devices for wireless connection. This utility exports the device’s wireless profile settings to a USB Flash drive. You can then configure other devices with these settings by inserting the flash drive into another device’s USB host port. NOTE: The Wireless Profile Configuration Utility is supported on the following operating systems: Windows 2000 and Windows XP.
Chapter 4 This section contains the following topics: • • • • • • • • Set up a Bluetooth wireless connection Configure Bluetooth wireless settings Bluetooth wireless settings options Bluetooth discovery Bluetooth fonts Wireless configuration page Bonding Bluetooth wireless profiles Set up a Bluetooth wireless connection This section describes how to set up a Bluetooth wireless connection. To set up a Bluetooth wireless connection (Windows) 1. Save any open documents.
6. Open the Bluetooth Setup Assistant: • Mac OSX (v. 10.3): From the Finder, select Utilities from the Go menu, and then double-click Bluetooth Setup Assistant. • Mac OSX (v. 10.4): Click System Preferences in the Dock, and from the Hardware list, click Bluetooth. Click Devices, and then click Set Up New Device to open the Bluetooth Setup Assistant. NOTE: Make sure that Bluetooth is turned on, and that the computer is Discoverable. 7. Follow the instructions on the screen.
Chapter 4 3. 4. 5. 6. Open the HP Printer Utility. For more information, see HP Printer Utility (Mac OS). Select the device and click Launch Utility. Click the Bluetooth Settings panel. Set the Bluetooth wireless options you want. For descriptions of the Bluetooth wireless options, see Bluetooth wireless settings options. 7. Click Apply Now. The printer ignores any other device that tries to establish a connection.
To change the device’s Bluetooth device name (Windows) 1. Connect the device to your computer with a USB cable. 2. Open the Toolbox. For more information, see Toolbox (Windows). 3. Click the Configure Bluetooth Settings tab. 4. Enter a new device name of up to 60 characters in the Device Name box. 5. Click Apply. The device’s Bluetooth device name is changed. To change the device’s Bluetooth device name (Mac OS) 1. Connect the device to your computer with a USB cable. 2. Open the HP Printer Utility.
Chapter 4 Reset device access The following steps will clear all bonded devices from the device’s memory. To reset device access (Windows) 1. Open the Toolbox. For more information, see Toolbox (Windows). 2. Click the Configure Bluetooth Settings tab. 3. Click the Reset Device Access button. A warning dialog box appears. 4. Click OK to close the warning dialog box. All bonded devices are removed from the device’s memory. To reset device access (Mac OS) 1. Open the HP Printer Utility.
Wireless configuration page The wireless configuration page shows 802.11 and Bluetooth information you need when using the device. For more information and instructions on printing this page, see Understand the device information pages. Bonding When the printer and a sending device bond, they store each other’s Bluetooth device address. This allows the device to discover the printer in Private mode. The printer can bond to up to 31 devices.
Chapter 4 Hardcopy cable replacement profile (HCRP) • The Hardcopy Cable Replacement Profile lets you print with the same features, quality and speed as printing with a cable. The Hardcopy Cable Replacement Profile provides the same basic functionality as the Serial Port Profile, with the addition of bi-directional communication (e.g., messages such as “out of paper”, “out of ink”, and job status).
5 Maintain and troubleshoot This section contains the following topics: • • • • • • • • Work with print cartridges Replace the ink service module Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Troubleshoot installation issues Clear jams Work with print cartridges This section contains the following topics: • • • • • • Replace the print cartridges Align the print cartridges Print with a single print cartridge Calibrate colo
Chapter 5 To replace the print cartridges 1. Remove the new print cartridge from its package and then pull the colored tab to remove the protective film from the cartridge. 2. With the device turned on, open the front access cover. Wait for the carriage to stop moving. This should take only a few seconds. CAUTION: Only remove or install print cartridges when the print cartridge carriage stops moving.
3. Lift the print cartridge latch open and gently remove the print cartridge from its cradle compartment. 4. Insert the new print cartridge into its cradle compartment at the same angle at which you removed the old print cartridge. Check the symbol on the latch against the symbol on the print cartridge to make sure you are inserting the correct print cartridge.
Chapter 5 5. Close the print cartridge latch. If the cartridge is inserted correctly, closing the latch gently pushes the cartridge into its cradle compartment. Press the latch to make sure it is seated flat on the cartridge. 6. Close the front access cover. 7. Wait for the carriage to complete the print cartridge initialization routine and return to the home position at the left side of the device before using the device.
Print with a single print cartridge If one of the print cartridges runs out of ink before you can replace it, you can still print with a single print cartridge.
Chapter 5 keeps the device in peak condition and might also make the diagnosis of problems easier. WARNING! Turn off the device and unplug the power cord before cleaning the device. If using the optional battery, turn off the device and remove the battery before cleaning.
Control panel 1. Press and hold down (Power button). 2. While holding down the button, do one of the following. Perform the next level of cleaning only if results from the previous level are not satisfactory. a. For level 1 cleaning: Press (Cancel button) twice. b. For level 2 cleaning: Press (Cancel button) twice and (Resume button) once. c. For level 3 cleaning: Press (Cancel button) twice and (Resume button) twice. 3. Release (Power button). The device begins the cleaning process. Toolbox (Windows) 1.
Chapter 5 2. Clean the electrical contacts on the print cartridge cradle with a dry cotton swab. 3. Carefully clean the electrical contacts on the print cartridge with a soft, dry, lint-free cloth. CAUTION: To prevent damage to the electrical contacts, you should wipe the contacts only once. Do not wipe the ink nozzles on the print cartridges. 4. Reinstall the print cartridges.
Store printing supplies This section covers the following topics: • Store print cartridges Store print cartridges The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used. Whenever you remove a print cartridge from the device with the intention of using it again later, store it in the print cartridge protector.
Chapter 5 To remove the print cartridge from the print cartridge protector Ÿ Press down on the top of the print cartridge protector to release the print cartridge, then gently remove the print cartridge out of the print cartridge protector. Replace the ink service module The replaceable ink service module holds waste ink from the black print cartridge. When it is almost full, the device lights will prompt you to replace it. For more information, see Control-panel lights reference.
• • • • • • • • • • • Media is loaded correctly in the tray and is not jammed in the device. Print cartridges are properly installed in their correct slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the protective tape from each print cartridge. All covers are closed. All packing tapes and materials are removed. The device can print a self-test diagnostic page. For more information, see Understand the device information pages.
Chapter 5 All device lights are on or flashing A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), remove the battery, wait about 20 seconds, press any control panel buton, and then reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates.
Device does not accept print cartridge Check the print cartridge • Remove and reinstall the print cartridge. • Make sure the print cartridge is inserted into its correct slot. Make sure the protective tape has been completely removed from the print cartridge. For more information, see Replace the print cartridges. Clean the print cartridge manually Complete the print cartridge cleaning procedure. For more information, see To clean print cartridges manually.
Chapter 5 Blank or partial page printed Clean the print cartridge Complete the print cartridge cleaning procedure. For more information, see Clean the print cartridges. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray.
Check the PictBridge settings If printing using a PictBridge device, make sure the media settings in the device are correct or are defaulting to the current printer settings. If defaulting to the current device settings, then check the Toolbox (Windows), HP Printer Utility (Mac OS), or Toolbox software for PDAs (Pocket PC and Palm OS) to make sure the current device settings are correct.
Chapter 5 Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings. Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields.
• • Use the appropriate print cartridge for the project. For best results, use the HP black print cartridge to print text documents and use the HP photo or gray photo print cartridges to print color or black and white photos. Make sure print cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or print cartridge.
Chapter 5 Cancel the print job and wait for the device to return to the ready state. If the device does not return to the ready state, cancel all jobs and wait again. When the device is ready, resend the job. If prompted by the computer to retry the job, click Cancel. Check the cable connections If the device and computer are connected with a USB cable, the problem may be due to a poor cable connection. Make sure the cable connections at both ends are secure.
Ink is not filling the text or graphics completely Check the print cartridges • Check to make sure that both print cartridges are installed and functioning correctly. Print cartridges might need to be cleaned. For more information, see Clean the print cartridges. Print cartridges might have run out of ink. Replace any empty cartridge. Try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the print cartridges.
Chapter 5 Colors are printing as black and white Check the print settings • Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings. • Make sure the tri-color cartridge is installed. Check the print cartridges • Make sure the tri-color cartridge is properly installed. • Check to make sure that both print cartridges are installed and functioning correctly. Print cartridges might need to be cleaned.
Printout shows bleeding colors Check the print cartridges • Check to make sure that both print cartridges are installed and functioning correctly. Print cartridges might need to be cleaned. For more information, see Clean the print cartridges. Print cartridges might have run out of ink. Replace any empty cartridge. Or try removing and reinstalling the cartridges, making sure they snap firmly into place. For more information, see Replace the print cartridges.
Chapter 5 Check the print cartridges • Clean the print cartridges. For more information, see Clean the print cartridges. • Whenever you install a new print cartridge, you should align the print cartridges for the best possible print quality. If your printout is grainy, has stray dots, jagged edges, or the ink is bleeding into another color, you can realign them through the Toolbox or printer driver (Windows), HP Printer Utility (Mac OS), or Toolbox software for PDAs (Pocket PC and Palm OS).
Pages are skewing • • • Make sure the media loaded in the trays is aligned to the paper guides. Load media into the device only when it is not printing. Make sure to fully extend the input tray extension if your device model has an extension. Multiple pages are being picked up • • • • Fan the media before loading. Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
Chapter 5 Software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. • In the Windows device manager, make sure that the USB drivers have not been disabled. • If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.
Mac OS 1. Check the wireless printer accessory. For more information, see Check the wireless printer accessory. 2. Delete and re-add the device in the Print Center (Mac OS). 3. PING the device. For more information, see Check the network communication. Check the wireless printer accessory • Make sure the wireless printer accessory is inserted properly. For more information, see Install the 802.11 or Bluetooth wireless USB accessory.
Chapter 5 responds with an acknowledgment that it received the packets. PING verifies whether a specific device on a network or the Internet exists and is connected. To PING the device 1. Print a wireless configuration page. For more information, see Understand the device information pages. 2. Using the IP address on the configuration page, PING the device to verify network communication. In this example, the IP address is 169.254.110.107. a.
Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • • • Make sure that you are printing with media that meets specifications. For more information, see Select print media. Make sure that you are printing with media that is not wrinkled, folded, or damaged. Make sure that the input tray is loaded correctly and is not too full. For more information, see Load media.
Chapter 5 6. If the print carriage is obstructing the jam, gently push it to one side and then remove the media. 7. If the jammed media is not visible in the print area located inside the device, remove what is visible in the input tray. 8. After you clear the jam, close the front access cover, turn on the device, and then press (Resume button) to continue the print job. The device will continue the print job on the next page. You will need to resend the page or pages that were jammed in the device.
6 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. Interpret control-panel lights 1 (Cancel button) – Cancels the current print job. The time it takes to cancel depends on the size of the print job. Press this button only once to cancel a queued print job.
Chapter 6 (continued) Light description/Light pattern Explanation and recommended action charged and printer is turned on and idle. No action required. Power light is amber. Battery is 10-40% charged and printer is turned on and idle. Plug in the power adapter to begin recharging the battery. See Install and use the battery. Power light is red. Battery is less than 10% charged and printer is turned on and idle. Plug in the power adapter to begin recharging the battery. See Install and use the battery.
(continued) Light description/Light pattern Explanation and recommended action Left print cartridge light blinks. The tri-color print cartridge needs attention. Reinstall the print cartridge and try to print. If the error persists, replace the cartridge. See To clean print cartridges manually. Right print cartridge light blinks. The right print cartridge needs attention. Reinstall the print cartridge and try to print. If the error persists, replace the cartridge. See To clean print cartridges manually.
Chapter 6 (continued) Light description/Light pattern Explanation and recommended action jams. After clearing the jam, press (Resume button) to continue the print job. If no paper jam exists, press (Resume button). If this does not work, try turning the printer off and then on again, and resend the print job. An unsupported USB device or hub is connected to the device. Remove the USB device or hub. For more information on supported devices, see Memory card specifications.
(continued) Light description/Light pattern Explanation and recommended action again, and resend the print job. Resume light blinks, left and right print cartridge lights cycle. Media jam or switch motor stall. Clear the jammed paper. For more information, see Clear jams. After clearing the jam, press (Resume button) to continue the print job. If no paper jam exists, press (Resume button). If this does not work, try turning the printer off and then on again, and resend the print job.
Chapter 6 (continued) Light description/Light pattern Explanation and recommended action Power light on, resume light on, right print cartridge light turns on twice as long as off. Ink service module full. • • Power light, resume light, left and right print cartridge lights blink. If you have a replacement for the ink service module, replace it immediately by following the instructions that come with it. Otherwise, visit: www.hp.com/ support or call Customer Support to get a replacement.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
Appendix A • Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Appendix B Hewlett-Packard limited warranty statement 104 Support and warranty
Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat.
Appendix B Support process If you have a problem, follow these steps: 1. Check the documentation that came with the HP Printer. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: • 3.
Obtain HP telephone support 107
Appendix B Placing a call Call HP support while you are in front of the computer and the HP Printer.
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the device.
Appendix B To remove print cartridges before shipment 1. With the device turned on, open the front access cover. Wait for the carriage to stop moving. This should take only a few seconds. CAUTION: Only remove or install print cartridges when the print cartridge carriage stops moving. 2. Lift the print cartridge latch open and gently remove the print cartridge from its cradle compartment. 3. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside.
To pack the device 1. If available, pack the device for shipment by using the original packaging materials, or use the packaging materials that came with your replacement device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box. 3.
C Device specifications For media and media-handling specifications, see Understand specifications for supported media. • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Print resolution • Environmental specifications • Electrical specifications • Acoustic emission specifications (noise levels per ISO 7779) • Memory card specifications Physical specifications Size (width x depth x height) • Device: 340.2 by 163.
(continued) Feature Capacity US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic. Fonts for Bluetooth printing* US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic Asian fonts**: Simplified Chinese, Traditional Chinese, Japanese, Korean *These fonts are also used for printing from mobile phones. **Included in models for some countries/ regions.
Appendix C • Windows Vista: 800 Mhz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 730 MB free hard disk space. Microsoft Internet Explorer 7.0 • Mac OS X (v10.3.9 and higher, v10.4.6 and higher): 400 MHz Power PC G3 (v10.3.9 and higher, v10.4.6 and higher) or 1.83 GHz Intel Core Duo (v10.4.6 and higher), 256 MB memory, 200 MB free hard disk space QuickTime 5.0 or later • Adobe Acrobat Reader 5.
Power requirements Input voltage: 100 to 240 VAC (± 10%), 50 to 60 Hz (± 3Hz) Output voltage: 18.5 Vdc, 3500 mA Power consumption 34.03 watts Acoustic emission specifications (noise levels per ISO 7779) Sound pressure (bystander position) LpAm 47 (dBA) Sound power LwAd 6.
D Regulatory information This section contains the following topics: • Environmental sustainability program • FCC statement • Other regulatory information • Declaration of conformity Environmental sustainability program Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
STAR® which is a voluntary program established to encourage the development of energyefficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following Web site: www.energystar.gov Material safety data sheets Material safety data sheets (MSDSs) can be obtained from the following HP Web site: www.hp.
Appendix D Disposal of waste equipment by users in private households in the European Union 118 Regulatory information
FCC statement Other regulatory information • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • RoHS notices (China only) • LED indicator statement • Regulatory model number Other regulatory information 119
Appendix D Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany 120 Regulatory information
RoHS notices (China only) Toxic and hazardous substance table LED indicator statement Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0705. The regulatory number should not be confused with the product name (HP Officejet H470, HP Officejet H470B, HP Officejet H470wbt, etc.) or product number (CB260A, CB027A, CB028A, etc.).
Appendix D Declaration of conformity 122 Regulatory information
Index Symbols/Numerics 802.11 about 17 installing USB accessory 16 printing 17 troubleshooting 90 wireless connectin 59 wireless profiles 65 borderless printing Mac OS 29 Windows 28 both sides, print on 26 customer support electronic 105 HP Instant Support 43 phone support 105 warranty 108 cut-off pages, troubleshoot 81 A C D accessibility 7 accessories 802.
G graphics ink not filling in 85 missing lines or dots 87 H help HP Instant Support 43 see also customer support Hewlett-Packard Company notices 3 HP Instant Support about 43 accessing 43 myPrintMileage 43 security and privacy 43 HP Network Setup Utility (Mac OS) administrator settings 39 HP Planet Partners 117 HP Printer Utility (Mac OS) administrator settings 39 opening 41 panels 42 HP Solution Center 25 humidity specifications 114 I Information tab, Toolbox (Windows) 40 ink cartridges warranty 104 ink
Index photographs printing 29 transferring 31 photos borderless printing 28 PictBridge 31, 81 PictBridge device connection 9 PING the device 92 pocket PC printing from 32 ports, specifications 112 power specifications 114 power input, locating 9 print cancel 37 digital photographs 29 double-sided 26 from mobile devices 29 from mobile phone 31 from Palm OS 34 from pocket PCs 32 settings 24 slow 79 troubleshoot 77 print cartridge troubleshoot 79 print cartridges aligning 70 cleaning 72 lights 95 order online
cut-off pages, incorrect text or graphics placement 81 device shuts down 77 firewalls 78 HP Instant Support 43 ink not filling text or graphics 85 ink smearing 84 installation 89 lights 95 lights are on or flashing 78 meaningless characters print 83 media not coming out correctly 88 media not picked up 88 media not supported 88 missing lines or dots 87 missing or incorrect information 80 multiple pages are picked up 89 nothing prints 78 paper-feed problems 88 print 77 print cartridge 79 print quality 82 ske
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