HP Officejet J4500/J4660/J4680 All-in-One series User Guide 1 3 def 2 abc 4 ghi 7 pqrs #* 5 jkl 8 tuv 0 6 mno 9 wxyz #- Podręcznik użytkownika OK
HP Officejet J4500/J4660/J4680 All-in-One series User Guide
Copyright information © 2008 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HewlettPackard, except as allowed under copyright laws.
Contents 1 Get started Find other resources for the product .........................................................................................8 Understand the device parts .....................................................................................................9 Front view .........................................................................................................................10 Printing supplies area .......................................................................
4 Scan Scan an original ......................................................................................................................35 Scan an original (direct connection) ..................................................................................35 Scan from a TWAIN-compliant or a WIA-compliant program ..................................................36 Scan from a TWAIN-compliant program ...........................................................................
Contents Change fax settings ................................................................................................................55 Configure the fax header ..................................................................................................55 Set the answer mode (Auto answer) .................................................................................56 Set the number of rings before answering ........................................................................
Configure the device (Windows) .............................................................................................93 Install the software before connecting the device (recommended) ...................................93 Connect the device before installing the software ............................................................. 94 Share the device on a locally shared network ..................................................................94 Configure the device (Mac OS) ........................
Contents Poor print quality and unexpected printouts ..........................................................................123 Common poor quality printout problems .........................................................................124 Meaningless characters print ..........................................................................................124 Ink is smearing ................................................................................................................
Obtain HP telephone support ...............................................................................................158 Before you call ................................................................................................................158 Support process .............................................................................................................. 159 HP support by phone ......................................................................................................
Contents Declaration of conformity ......................................................................................................179 J4500 ..............................................................................................................................180 J4660 ..............................................................................................................................181 J4680 .............................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems. • • Find other resources for the product Understand the device parts NOTE: If you are using the device with a computer running Windows 2000, Windows XP Starter Edition, or Windows XP x64, some features might not be available. For more information, see Operating system compatibility.
(continued) Resource Description ◦ ◦ • • • HP Web sites Location Serial number Firmware version number Number of pages printed from the trays and accessories Ink levels Ink cartridge health status Provide the latest printer software, and product and support information. www.hp.com/support HP telephone support Lists information to contact HP. During the warranty period, this support is often free of charge. For more information, see Obtain HP telephone support.
Chapter 1 Front view 1 Device control panel 2 Main tray 3 Front access door 4 Scanner glass 5 Automatic document feeder Printing supplies area 10 1 Front access door 2 Ink cartridges Get started
Back view 1 Rear universal serial bus (USB) port 2 Power input 3 1-LINE (fax) 4 2-EXT (phone) Device control panel buttons and lights The following diagram and related table provide a quick reference to the device control panel features. Label Name and Description 1 Keypad: Enters values. 2 Attention light: Indicates an error condition. 3 Back button: Reverts back to its previous setting or upper level menu. 4 Left arrow button: Navigates forward through settings in the menus.
Chapter 1 (continued) Label Name and Description 7 Setup: Presents the Setup menu for generating reports and other maintenance settings, and for accessing the Help menu. The topic that you select from the Help menu opens a help window on your computer screen. 8 Start: Initiates a copy, fax, or scan job. Pressing Start processes the job according to the function selected.
Device control panel buttons and lights Figure 1-1 Model J4660 device control panel Figure 1-2 Model J4680 device control panel Label Name and Description 1 Keypad: Enters values. 2 Attention light: Indicates an error condition. 3 Back button: Reverts back to its previous setting or upper level menu. 4 Left arrow button: Navigates forward through settings in the menus. 5 OK button: Selects the current menu or setting. 6 Right arrow button: Navigates in reverse through settings in the menus.
Chapter 1 (continued) Label Name and Description NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the software is installed, it is always available when you turn on the computer. 9 Cancel: Stops a job, exits a menu, or exits settings.
(continued) Description Recommended number of connected computers for best performance Supported software features Setup instructions 802.11 wireless (HP Officejet J4680 only) Up to five computers connected to the device using a hub or router. All features are supported, including Webscan. Follow the instructions in Set up the device for wireless communication (HP Officejet J4680 only).
2 Use the device This section contains the following topics: • • • • • • • • • • • Use device control panel menus Device control-panel message types Change device settings Use the HP Solution Center (Windows) Use the HP photo and imaging software Load originals Select print media Load media Print on special and custom-sized media Print borderless Set up speed-dial entries Use device control panel menus The following sections provide a quick reference to top-level menus that appear on the control-panel di
Warning messages Warning messages inform you of events that require your attention, but they do not prevent the device from operating. An example of a warning message is Low On Ink. Error messages Error messages communicate that some action must be performed, such as adding media or clearing a media jam. These messages are usually accompanied by a blinking red Attention light. Take the appropriate action to continue printing.
Chapter 2 To change settings from the HP photo and imaging software (Mac OS) 1. Click the HP Device Manager icon in the Dock. 2. Select the device in the Devices drop-down menu. 3. On the Information and Settings menu, click an item that you want to change. Use the HP Solution Center (Windows) On a Windows computer, the HP Solution Center is the entry point for the HP Photosmart Software. Use the HP Solution Center to change print settings, order supplies, and access the onscreen Help.
Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services. To open the HP Photosmart Software on a Windows computer 1. Do one of the following: • On the Windows desktop, double-click the HP Photosmart Software icon. • In the system tray at the far right of the Windows taskbar, double-click the HP Digital Imaging Monitor icon. • On the taskbar, click Start, point to Programs or All Programs, select HP, and then click HP Photosmart Software. 2.
Chapter 2 NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the software is installed, it is always available when you turn on the computer.
Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or letter-size document by placing it in the document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. NOTE: Two-sided legal-size documents cannot be scanned, copied, or faxed using the ADF. Some features do not work when you load your originals in the ADF. You must load your originals on the glass.
Chapter 2 Select print media The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at www.hp.com for more information about HP media. • • • Tips for selecting and using print media Understand specifications for supported media Set minimum margins Tips for selecting and using print media For the best results, observe the following guidelines.
Transparencies • Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device. • Use the Normal mode to print transparencies. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the main tray. • Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing. Custom-sized media • Use only custom-sized media that is supported by the device.
Chapter 2 (continued) Media size Borderless hagaki (100 x 148 mm) Borderless (10 x 15 cm, tab) Borderless (4 x 6 inches, tab) Borderless (4 x 6 inches, tab) Borderless (10 x 20 cm, tab) Borderless (4 x 8 inches, tab) Borderless HV Borderless A6 Borderless cabinet Borderless 2L (same dimension as 5 x 7 inches) Borderless (13 x 18 cm), same dimension as 5 x 7 inches Borderless (8.
(continued) Media size Main tray C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches) Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches) Cards Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Borderless A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) Hagaki** (100 x 148 mm; 3.9 x 5.
Chapter 2 ** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights Tray Type Weight Capacity Main tray Paper 60 to 105 g/m2 Up to 100 sheets of plain paper (16 to 28 lb bond) Transparencies (25 mm or 1 inch stacked) Up to 70 sheets (17 mm or 0.67 inch stacked) Photo media 280 g/m2 Up to 100 sheets (75 lb bond) (17 mm or 0.
Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter 3.0 mm (0.118 inches) 3.0 mm (0.118 inches) 3.0 mm (0.118 inches) 3.0 mm (0.118 inches) 3.0 mm (0.118 inches) 3.0 mm (0.118 inches) 3.0 mm (0.118 inches) 14.3 mm (0.563 inches) U.S. Legal A4 U.S. Executive U.S. Statement B5 A5 Cards Custom-sized media Photo media Envelopes * To achieve this margin setting on a computer running Windows, click the Advanced tab in the print driver, and select Minimize Margins.
Chapter 2 2. Insert the media print-side down along the right of the main tray. Make sure the stack of media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray. NOTE: Do not load paper while the device is printing. 3. Slide the media guides in the tray to adjust them for the media size that you have loaded. Print on special and custom-sized media To print on special or custom-sized media (Windows) 1. Load the appropriate media.
3. Verify that the correct printer is selected. 4. Select the media size. 5. To set a custom media size: a. Click Manage Custom Sizes in the Paper Size pull-down menu. b. Click New and type a name for the size in the Paper Size Name box. c. In the Width and Height boxes, type the dimensions and set the margins, if desired. d. Click Done or OK, and then click Save. 6. On the File menu, click Page Setup, and then select the new custom size. 7. Click OK. 8. On the File menu, click Print. 9.
Chapter 2 9. If you are printing photos, select Best from the Print Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi* for optimum print quality. *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk space (400 MB or more) and will print more slowly. 10. Change any other print settings, and then click OK. 11. Print the document. 12.
Set up fax numbers as speed-dial entries or groups You can store fax numbers or groups of fax numbers as speed-dial entries. For information about printing a list of the speed-dial entries that are set up, see Print and view a list of speed-dial entries. • • Set up speed-dial entries Set up a speed-dial group Set up speed-dial entries • HP Solution Center (Windows): Open the HP Solution Center and follow the instructions in the onscreen Help.
Chapter 2 ◦ ◦ To delete an entry from a group: Select Group Speed Dial, select the group speed-dial entry that you want to change, and then press OK. Use the arrow keys to highlight a speed-dial entry, and then press OK to select it. Repeat this step to remove additional speed-dial entries from this group. When finished, exit the menu. To delete a group: Select Delete Speed Dial, press the arrow keys to highlight the speed-dial entry that you want to delete, and then press OK.
3 Print This section contains the following topics: • • Change print settings Cancel a print job Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver. NOTE: To set print settings for all print jobs, make the changes in the printer driver.
Chapter 3 Change settings (Mac OS) To change the settings 1. On the File menu, click Page Setup. 2. Verify that the correct printer is selected. 3. Change the settings that you want (such as paper size), and then click OK. 4. On the File menu, click Print to open the print driver. 5. Change the settings that you want (such as media type), and then click OK or Print. Cancel a print job You can cancel a print job using one of the following methods. Device control panel: Press (Cancel button).
4 Scan You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the device control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer. Scan functions are only available after you install the software.
Chapter 4 To scan from the HP photo and imaging software 1. On the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for further instructions. To scan from the device control panel (direct connect) 1. Load the original. For more information, see Load originals. 2. Press the left arrow or the right arrow to select the Scan function, and then press OK. 3.
NOTE: To edit a scanned image, OCR software must be installed on your computer. • • Edit a scanned photo or graphic Edit a scanned document using optical character recognition (OCR) software Edit a scanned photo or graphic You can edit a scanned photo or graphic using the HP Photosmart Software. Use this software to adjust the brightness, contrast, color saturation, and more. You can also rotate the image using the HP Photosmart Software. For more information, see the onscreen HP Photosmart Software Help.
5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the software is installed, it is always available when you turn on the computer.
NOTE: If you are using a computer running Windows, the product makes one copy and launches the HP Copy software so you can make additional copies. If you are using a Macintosh computer, refer to your computer for a preview of your copy. If necessary, edit the preview image, then click Accept and print your copies. Cancel a copy job To stop copying, press Cancel on the device control panel.
6 Fax You can use the device to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the device control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.
NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. NOTE: The Speed Dial and Redial buttons are only available with the HP Officejet J4660 All-in-One.
Chapter 6 3. Dial the number by using the keypad on the phone that is connected to the device. NOTE: Do not use the keypad on the control panel of the device when manually sending a fax. You must use the keypad on your phone to dial the recipient's number. TIP: To switch between Fax B&W or Fax Color, press the Back button. 4. If the recipient answers the telephone, you can engage in a conversation before sending your fax.
Send a fax using monitor dialing Monitor dialing allows you to dial a number from the device control panel as you would dial a regular telephone. When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the device. This enables you to respond to prompts while dialing, as well as control the pace of your dialing.
Chapter 6 5. Press the right arrow until Scan & Fax appears, and then press OK. 6. Press Start. The device scans the originals into memory and sends the fax when the receiving fax machine is available. Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24 hours. This enables you to send a black-and-white fax late in the evening, when phone lines are not as busy or phone rates are lower, for example. The device automatically sends your fax at the specified time.
Send a fax to multiple recipients from the device control panel You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals. For additional information, see Load originals. 2. Press the the left arrow or the right arrow to select Fax B&W, and then press OK. 3. Press the the left arrow or the right arrow until the appropriate group speed dial entry appears.
Chapter 6 Change the fax resolution and Lighter / Darker settings You can change the Resolution and Lighter / Darker settings for documents that you are faxing. NOTE: These settings do not affect copy settings. Copy quality and lightness/ darkness are set independently from fax resolution and lightness/darkness. Also, the settings that you change from the device control panel do not affect faxes you send from your computer.
5. Press the right arrow to select a resolution setting, and then press OK. 6. Press Start. If the device detects an original loaded in the automatic document feeder, it sends the document to the number you entered. Change the Lighter / Darker setting You can change the contrast of a fax to be darker or lighter than the original. This feature is useful if you are faxing a document that is faded, washed out, or handwritten. You can darken the original by adjusting the contrast.
Chapter 6 Turn ECM off only if it increases phone charges substantially, and you can accept poorer quality in exchange for reduced charges. Before turning the ECM setting off, consider the following. If you turn ECM off • • • The quality and transmission speed of faxes you send and receive are affected. The Fax Speed is automatically set to Medium. You will no longer be able to send or receive faxes in color. To change the ECM setting from the control panel 1. Press Setup. 2.
You can receive faxes manually from a phone that is: • • Directly connected to the device (on the 2-EXT port) On the same phone line, but not directly connected to the device To receive a fax manually 1. Make sure the device is turned on and you have paper loaded in the main tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers.
Chapter 6 NOTE: If Backup fax is enabled and you turn off the device, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the device was in an error condition. You must contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the device is turned off. To set backup fax from the device control panel 1. Press Setup. 2.
NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it is polling in order to receive the fax. Make sure the device you are polling does not have a pass code set up (or has not changed the default pass code) or the HP All-in-One will not be able to receive the fax. To set up poll to receive a fax from the device control panel 1.
Chapter 6 Set the paper size for received faxes You can select the paper size for received faxes. The paper size you select should match what is loaded in your main tray. Faxes can be printed on letter, A4, or legal paper only. NOTE: If an incorrect paper size is loaded in the main tray when you receive a fax, the fax does not print and an error message appears on the display. Load letter, A4, or legal paper, and then press OK to print the fax.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service with the phone company. • • Add numbers to the junk fax list Remove numbers from the junk fax list Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list. To manually enter a number to block 1. Press Setup. 2. Press the right arrow to select Fax Settings, and then press OK. 3.
Chapter 6 eliminate the hassle of dealing with bulky paper files. Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get a notification with a link to the folder where the fax is saved. The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received. NOTE: Fax to PC is available for receiving black-and-white faxes only.
Modify Fax to PC settings You can update the Fax to PC settings from your computer at any time from the Fax settings page in the Solution Center. You can turn off Fax to PC and disable printing faxes from the device control panel. To modify Fax to PC settings from the device control panel 1. Press the Setup button, select Fax Settings, and then Fax to PC. 2. Select the setting that you want to change.
Chapter 6 with the device. You can also set up the fax header from the device control panel, as described here. NOTE: In some countries/regions, the fax header information is a legal requirement. To set or change the fax header 1. Press Setup. 2. Press the right arrow to select Fax Settings, and then press OK. 3. Press the right arrow to select Fax Header, and then press OK. 4. Enter your personal or company name using the numeric keypad, and then press OK. 5.
monitors the line. If the device detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message. To set the number of rings before answering via the device control panel 1. Press Setup. 2. Press the right arrow to select Fax Settings, and then press OK. 3. Press the right arrow to select Answer Options, and then press OK. 4. Press the right arrow to select Rings to Answer, and then press OK. 5.
Chapter 6 To set the fax error-correction mode 1. Press Setup. 2. Press the right arrow to select Fax Settings, and then press OK. 3. Press the right arrow to select Error Correction, and then press OK. 4. Press the right arrow to select On or Off, and then press OK. Set the dial type Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing.
• • Fax over Internet Protocol (FoIP) An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you might want to try setting the Fax Speed setting to Medium or Slow. The following table provides the available fax speed settings. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.17 (14400 baud) Slow v.29 (9600 baud) To set the fax speed from the device control panel 1. Press Setup. 2.
Chapter 6 Test fax setup You can test your fax setup to check the status of the device and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the device for faxing.
Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive. The default fax confirmation setting is Off. This means that a confirmation report is not printed for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the control-panel display after each transaction.
Chapter 6 Print and view the fax log The logs list faxes that have been sent from the device control panel and all faxes that have been received. You can print a log of faxes that have been received and sent by the device. Each entry in the log contains the following information: • • • • • • Transmission date and time Type (whether received or sent) Fax number Duration Number of pages Result (status) of transmission To view the fax log from the HP photo and imaging software 1.
7 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics.
Chapter 7 (continued) Use this tool... to obtain the following information... Cartridge Details button to view information about replacement ink cartridges.* HP Printer Utility (Mac OS) Ink cartridge information: Open the Information and Support panel and click Supplies Status. * * Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays.
Open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox. • Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model Name and then click Display Printer Toolbox. Toolbox tabs The Toolbox contains the following tabs. Tabs Contents Estimated Ink Level • Ink Level Information: Shows estimated ink level for each cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Chapter 7 Embedded Web server (HP Officejet J4680 only) When the device is connected to a network, you can use the embedded Web server to view status information, change settings, and manage it from your computer. NOTE: For a list of system requirements for the embedded Web server, see Embedded Web server specifications. Some settings might be restricted by the requirement for a password.
(continued) Pages/buttons Contents Bluetooth page Shows the Bluetooth settings that have been configured for the device and gives you the ability to change these settings. Support and Order Supplies buttons Support provides a number of support services. Order Supplies connects you to online ordering of supplies. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, order supplies online, and find Web site support information.
Chapter 7 Understand the self-test report Use the self-test report to: • • View current device information and ink cartridge status Help troubleshoot problems The self-test report also contains a log of recent events. If you need to call HP, it is often useful to print the self-test report before calling. 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the tray. 2.
Set up faxing for the device After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you will learn how to set up the device so that faxing works successfully with equipment and services you might already have on the same phone line.
Chapter 7 Countries/regions with a parallel-type phone system (continued) Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Make sure to read and answer the following questions in the order they are presented. 1. Do you have a digital subscriber line (DSL) service through your telephone company? (DSL might be called ADSL in your country/region.) If you answered Yes, proceed directly to Case B: Set up the device with DSL. You do not need to continue answering questions. If you answered No, continue answering questions. 2.
Chapter 7 Select your fax setup case Now that you have answered all the questions about the equipment and services that share the phone line with the device, you are ready to choose the best setup case for your home or office. From the first column in the following table, choose the combination of equipment and services applicable to your home or office setting. Then look up the appropriate setup case in the second or third column based on your phone system.
(continued) Other equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Case I: Shared voice/fax line with answering machine Not applicable. Case J: Shared voice/fax line with computer modem and answering machine Not applicable. Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable. (You answered Yes to questions 4 and 5 only.
Chapter 7 To set up the device with a separate fax line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2.
To set up the device with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the device, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the DSL filter to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
Chapter 7 Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the device as described in this section. Figure 7-3 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port To set up the device with a distinctive ring service 1.
Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the device as described in this section. Figure 7-4 Back view of the device 1 Telephone wall jack 2 Use the phone cord supplied in the box with the device to connect to the 1-LINE port 3 Telephone (optional) To set up the device with a shared voice/fax line 1.
Chapter 7 3. Now you need to decide how you want the device to answer calls, automatically or manually: • If you set up the device to answer calls automatically, it answers all incoming calls and receives faxes. The device will not be able to distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you will need to answer it before the device answers the call. To set up the device to answer calls automatically, turn on the Auto Answer setting.
To set up the device with voice mail 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the device. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the device, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Turn off the Auto Answer setting. 3.
Chapter 7 (continued) 3 Computer with modem To set up the device with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the device. 3.
1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the device to connect to the 1-LINE port on the back of the device. Connect the other end of the cord to the DSL/ADSL filter. 4 Computer 5 Computer DSL/ADSL modem NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Chapter 7 NOTE: Since your computer modem shares the phone line with the device, you cannot use both your modem and the device simultaneously. For example, you cannot use the device for faxing while you are using your computer modem to send an e-mail or access the Internet.
4 Computer 5 Telephone To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the parallel splitter. 3. Connect a phone cord from the parallel splitter to the port labeled 2-EXT on the back of the device. 4.
Chapter 7 Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord supplied with the device 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience noise when making voice calls. 2. Using the phone cord supplied in the box with the devices, connect one end to the DSL filter, then connect the other end to the port labeled 1-LINE on the back of the device.
Chapter 7 To set up the device with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the device.
NOTE: Since your computer dial-up modem shares the phone line with the HP device, you cannot use both your modem and the device simultaneously. For example, you cannot use the HP device for faxing while you are using your computer dial-up modem to send an e-mail or access the Internet.
Chapter 7 6 Computer with modem 7 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port To set up the device on the same phone line as a computer with one phone port 1. Remove the white plug from the port labeled 2-EXT on the back of the HP device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The device monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the device emits fax reception tones and receives the fax; if there are no fax tones, the device stops monitoring the line and your answering machine can record a voice message.
Chapter 7 To set up the device with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service will need to be connected to additional DSL/ ADSL filters, otherwise you will experience noise when making voice calls. 2.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Chapter 7 5 Telephone To set up the device on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the device. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the device. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4.
(continued) Belguim (French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Configure the device (Windows) NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the computer system to run the installation program. In addition, you must have administrator privileges to install a printer driver on Windows 2000, Windows XP, or Windows Vista.
Chapter 7 NOTE: You may connect the USB cable at a later time when you need to use the device. You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see Share the device on a locally shared network. Connect the device before installing the software If you connected the device to the computer before installing the device software, the Found New Hardware wizard displays on the computer screen.
To share the device 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Right-click the device icon, click Properties, and then click the Sharing tab. 3. Click the option to share the device, and give it a share name. 4. To share the device with client computers that use other versions of Windows, click Additional Drivers to install those drivers as a convenience to the users.
Chapter 7 For more information about USB device sharing, see the support information on the Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer. To share the device among computers running Mac OS 1. Turn on printer sharing on all Macintosh computers (host and clients) that are connected to the printer. Depending on the OS version you are using, do one of the following: • Mac OS 10.
NOTE: If you encounter problems, see Solve wireless problems (HP Officejet J4680 only). To use the device with any wireless connection, you must run the installation program at least once from the Starter CD and create a wireless connection. Make sure the device is not connected to the network using a network cable. The sending device must have built-in 802.11 capabilities or an 802.11 wireless card installed. The device and the computers that use it must be on the same subnet.
Chapter 7 • ◦ Be on the same subnet and same channel ◦ Have the same 802.11 security settings Infrastructure (recommended): On an infrastructure network, the device is set to infrastructure communication mode and communicates with other devices on the network, whether the devices are wired or wireless, through a WAP. WAPs commonly act as routers or gateways on small networks. Security settings NOTE: For more information on wireless security, visit www.weca.
To set up wireless communication using the installer (Windows) For this method, you will need to have a network set up and running. 1. 2. 3. 4. Set up the device hardware (see the Wireless getting started guide). Remove the protective cover from the device's network port. Close any applications that are running on your computer system. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, double-click the setup icon on the Starter CD. 5.
Chapter 7 8. On the Connection Type screen, select the wireless network option, and then click Done. 9. Follow the onscreen instructions to install the printer driver. To turn off wireless communication • • Device control panel: Press Setup, then select Wireless, then select Wireless ON/OFF, and then select either On or Off. Press the wireless button on the front of the device. To print a wireless test page Print the wireless test page for information about the device's wireless connection.
To add hardware addresses to a WAP MAC filtering is a security feature in which a WAP is configured with a list of MAC addresses (also called "hardware addresses") of devices that are allowed to gain access to the network through the WAP. If the WAP does not have the hardware address of a device attempting to access the network, the WAP denies the device access to the network. If the WAP filters MAC addresses, then the device's MAC address must be added to the WAP's list of accepted MAC addresses.
Chapter 7 There are three methods to uninstall the software on a Windows computer, and one method to uninstall on a Macintosh computer. To uninstall from a Windows computer, method 1 1. Disconnect the device from your computer. Do not connect it to your computer until after you have reinstalled the software. 2. Press the Power button to turn off the device. 3. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select Officejet J4500 Series, and then click Uninstall. 4.
To uninstall from a Windows computer, method 3 NOTE: Use this method if Uninstall is not available in the Windows Start menu. 1. Insert the device Starter CD into your computer's CD-ROM drive, and then start the Setup program. 2. Disconnect the device from your computer. 3. Select Uninstall and follow the onscreen directions. 4. Restart your computer. NOTE: It is important that you disconnect the device before restarting your computer.
8 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • • Work with ink cartridges Clean the device General troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Solve scan problems Solve copy problems Solve fax problems Solve wireless problems (HP Officejet J4680 only) Troubleshoot installation issues Clear jams Work with ink cartridges This section contains the following topics: • • • • • •
Handle the ink cartridges Before you replace or clean a ink cartridge, you should know the part names and how to handle the ink cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the ink cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the ink cartridges carefully.
Chapter 8 available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. To order ink cartridges for the device, go to www.hpshopping.com. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. To replace the ink cartridges 1. Make sure the device is on.
If you are replacing the black, photo, or gray photo ink cartridge, remove the ink cartridge from the slot on the right. 4. Pull the ink cartridge toward you out of its slot. 5. If you are removing the black ink cartridge in order to install the photo or gray photo ink cartridge, store the black ink cartridge in the ink cartridge protector or an airtight plastic container. 6.
Chapter 8 7. Hold the ink cartridge with the HP logo on top, and insert the new ink cartridge into the empty cartridge slot. Make sure you push the ink cartridge in firmly until it snaps into place. If you are installing the tri-color ink cartridge, slide it into the left slot. If you are installing a black, photo, or gray photo ink cartridge, slide it into the right slot. 8. Close the front access door. If you installed a new ink cartridge, the device prints an ink cartridge alignment page. 9.
To align the ink cartridges from the device control panel when prompted 1. Make sure you have letter or A4 unused plain white paper loaded in the input tray, and then press OK. NOTE: If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or ink cartridge. Contact HP Support. Go to www.hp.com/support.
Chapter 8 3. Click the Device Services tab. 4. Click Align the Ink Cartridges. The HP All-in-One prints an ink cartridge alignment sheet. 5. Load the ink cartridge alignment sheet face down on the scanner glass in the front right corner with the top of the page to the right, and then press OK. For more information, see Load an original on the scanner glass. The HP All-in-One aligns the ink cartridges. Recycle or discard the ink cartridge alignment sheet.
4. Click Clean the Ink Cartridges. 5. Follow the prompts until you are satisfied with the quality of the output, and then click Done. If copy or print quality still seems poor after you clean the ink cartridges, try cleaning the ink cartridge contacts before replacing the affected ink cartridge. HP Printer Utility (Mac OS) 1. Open the HP Printer Utility. For more information, see HP Printer Utility (Mac OS). 2. Click Clean and follow the onscreen instructions.
Chapter 8 7. Clean only the copper-colored contacts. Allow the ink cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place. 9. Repeat if necessary for the other ink cartridge. 10. Gently close the ink cartridge door and plug the power cord into the back of the device.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning ink cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges). CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Chapter 8 6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Slide the ink cartridge back into the slot. Push the ink cartridge forward until it clicks into place. 8. Repeat if necessary for the other ink cartridge. 9. Gently close the ink cartridge door and plug the power cord into the back of the device.
To insert an ink cartridge into the ink cartridge protector ▲ Place the ink cartridge into the ink cartridge protector at a slight angle and snap it securely into place. To remove the ink cartridge from the ink cartridge protector ▲ Press down on the top of the ink cartridge protector to release the ink cartridge, then gently remove the ink cartridge out of the ink cartridge protector. Clean the device This section provides instructions for keeping the device in top working condition.
Chapter 8 3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. CAUTION: Do not spray the glass cleaner directly on the glass.
If you have lines or dust appearing on scanned documents or faxes, clean the mylar strip in the ADF. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3), as shown below. 1 Automatic document feeder cover 2 Rollers 3 Separator pad 3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 4.
Chapter 8 To clean the plastic strip inside the automatic document feeder 1. Turn off the device and unplug the power cord. NOTE: Depending how long the device is unplugged, the date and time might be erased. You might need to reset the date and time later, when you plug the power cord back in. 2. Lift the cover of the automatic document feeder until it stops, and then gently pry the cover to release the catch. 3. Continue lifting the automatic document feeder cover to the vertical position.
4. Lift the automatic document feeder mechanism. 5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep under the glass and damage the device. 6.
Chapter 8 • • • The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printers & Faxes section of the System Preferences. See your computer's documentation for more information. Pause Printing is not selected if you are using a computer running Windows. You are not running too many programs when you are performing a task.
The device is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information. Check the device setup For more information, see General troubleshooting tips and resources.
Chapter 8 Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in the file Check the file to make sure there is no blank page.
Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Set minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings.
Chapter 8 Common poor quality printout problems Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges. HP cannot guarantee the quality of non-HP ink cartridges. Check the paper quality The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see Understand specifications for supported media.
Check the document file The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available. Align the ink cartridges Align the ink cartridges. For more information, see Align the ink cartridges. Ink is smearing Check the print settings • When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies.
Chapter 8 Clean the ink cartridge The ink cartridges may need to be cleaned. For more information, see, Clean the ink cartridges. Output is faded or dull colored Check the print mode The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see Change print settings.
Printout shows bleeding colors Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges. HP cannot guarantee the quality of non-HP ink cartridges. Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see Change print settings. Check the media type Some types of media do not accept ink well.
Chapter 8 Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
• • • When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.) If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full.
Chapter 8 Scan takes too long • • Check the settings ◦ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly. ◦ If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.
◦ ◦ The accuracy of the OCR program depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality. Colored backgrounds can cause images in the foreground to blend too much. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original. If you are performing an OCR operation on an original, any colored text on the original does not scan well, if at all.
Chapter 8 The scanned image shows blots, lines, vertical white stripes, or other defects ◦ If the scanner glass is dirty, the image produced does not have optimum clarity. See Clean the device for cleaning instructions. ◦ The defects might be on the original and not a result of the scanning process. Graphics look different from the original The graphics settings might not be suitable for the type of scan job that you are performing. Try changing the graphics settings.
Solve copy problems If the following topics do not help, see Support and warranty for information about HP support. • • • • • • • • • No copy came out Copies are blank Documents are missing or faded Size is reduced Copy quality is poor Copy defects are apparent The device prints half a page, then ejects the paper Error messages appear Paper mismatch No copy came out • • • • Check the power Make sure that the power cord is securely connected, and the device turned on.
Chapter 8 installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times. On a Macintosh computer, once the software is installed, it is always available when you turn on the computer. Documents are missing or faded • • • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Understand specifications for supported media for more information.
Copy defects are apparent • • • • • • • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Understand specifications for supported media for more information. Unwanted lines The scanner glass, lid backing, or frame might need cleaning. See Clean the device for more information. Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing.
Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for the device. If the device is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the device. The test will fail if the device is not set up properly for faxing. Perform this test after you have completed setting up the device for faxing.
The "Fax Hardware Test" failed Solution: • Turn off the device by using the Power button located on the device control panel and then unplug the power cord from the back of the device. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
Chapter 8 • • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the device is ready for faxing.
The "Using Correct Type of Phone Cord with Fax" test failed Solution: • Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below.
Chapter 8 The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the device, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
The "Fax Line Condition" test failed Solution: • Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the device to an analog phone line and try sending or receiving a fax.
Chapter 8 connected to the device) or other equipment are not in use or off the hook. For example, you cannot use the device for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet. The device is having problems sending and receiving faxes Solution: Make sure the device is turned on. Look at the display on the device. If the display is blank and the Power light is not lit, the device is turned off.
• • • • • • • • which can be a standard phone cord that you might already have in your home or office. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Other equipment, which uses the same phone line as the device, might be in use.
Chapter 8 The device is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
• • • If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the device when you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually.
Chapter 8 • • If the device shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.
Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the device as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the device is set to receive faxes automatically and that the Rings to Answer setting is correct.
Chapter 8 The computer cannot receive faxes (Fax to PC) Cause: the HP Digital Imaging Monitor is turned off. Solution: Check the taskbar and ensure that the HP Digital Imaging Monitor is turned on at all times. Cause: Solution: times. The computer selected to receive faxes is turned off. Make sure the computer selected to receive faxes is switched on at all Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off.
Check the wireless communication settings • Make sure the computer’s wireless card is set to the correct wireless profile. A wireless profile is a set of network settings unique to a given network. A single wireless card might have several wireless profiles (for example, one for a home network and one for an office network). Open the Configuration utility for the network card installed on your computer, and ensure that the profile selected is the profile for the device’s network.
Chapter 8 device access to the network. If the WAP filters MAC addresses, then the device’s MAC address must be added to the WAP’s list of accepted MAC addresses. • • Print the wireless configuration page. For more information, see Print wireless configuration settings. Open the WAP’s configuration utility, and add the device’s hardware address to the list of accepted MAC addresses.
Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. Check the device to ensure the following • Power light is on and not blinking. When the device is first turned on, it takes approximately 45 seconds to warm up. • The device is in the Ready state, and no other lights on the device control panel are lit or blinking.
Chapter 8 Check the computer system • Make sure that your computer is running one of the supported operating systems. • Make sure that the computer meets at least the minimum system requirements. Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. • • • • Make sure that you are printing with media that meets specifications. For more information, see Understand specifications for supported media.
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the device, more paper jams are likely to occur. 3. Replace the rear door. Gently push the door forward until it snaps into place. 4. Press OK to continue the current job. To clear a paper jam in the automatic document feeder 1.
Chapter 8 Avoid paper jams To help avoid paper jams, follow these guidelines. • • • • • • • • 154 Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site. • Order printing supplies online • Supplies Order printing supplies online Besides the HP Web site, you may order printing supplies using the following tools: • Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 157
Appendix B Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat.
Support process If you have a problem, follow these steps 1. Check the documentation that came with the device. 2. 3. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
Appendix B Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the device.
Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device: • The ink cartridges • The power cord, USB cable, and any other cable connected to the device • Any paper loaded in the main tray • Remove any originals you might have loaded in the device This section contains the following topics: • Remove the ink cartridges
Appendix B 3. Remove the ink cartridges from their slots by grasping each between your thumb and forefinger and pulling it firmly toward you. 4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to. 5. Close the front access door and wait a few minutes for the print carriage to move back to its home position (on the left side). 6.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
C Device specifications For media and media-handling specifications, see Understand specifications for supported media.
Product features and capacities Feature Capacity Connectivity • • Ink cartridges Black and tri-color ink cartridge Supply yields Visit www.hp.com/pageyield/ for more information on estimated ink cartridge yields.
Appendix C Minimum requirements • Windows 2000 Service Pack 4: Intel Pentium II or Celeron processor, 128 MB RAM, 200 MB free hard disk space • Windows XP (32-bit): Intel Pentium II or Celeron processor, 512 MB RAM, 410 MB free hard disk space • Microsoft® Windows® x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 128 MB RAM, 200 MB free hard disk space, Microsoft Internet Explorer 6.
• Microsoft Windows 2003 Small Business Server Terminal Services • Novell Netware 6, 6.5, Open Enterprise Server 6.5 Compatible network protocols TCP/IP Network management Embedded Web server Features Ability to remotely configure and manage network devices Embedded Web server specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • A Web browser (either Microsoft Internet Explorer 5.5 or higher, Opera 8.0 or higher, Mozilla Firefox 1.0 or higher, or Safari 1.
Appendix C • 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution take longer and use more memory. • Ring detect with automatic fax/answering machine switching.
Sound power LwAd 7.
D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: 170 • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • RoHS notices (China only) • Noise emission statement for Germany • Notice to users of the U.S.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix D VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices (China only) Toxic and hazardous substance table Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Appendix D Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Appendix D Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: Exposure to radio frequency radiation • • Notice to users in Brazil • Notice to users in Canada • Notice to users in Taiwan • European Union regulatory notice Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits.
Notice to users in Taiwan Regulatory information for wireless products 177
Appendix D European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Regulatory model number For regulatory identification purposes, your product is assigned Regulatory Model Numbers. The Regulatory Model Numbers for your product are SDGOB-0831, SDGOB-0832, and SDGOB-0833. This regulatory number should not be confused with the marketing name (HP Officejet J4500/J4660/J4680 All-in-One series) or product number.
Appendix D J4500 DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 16399 West Bernardo Drive San Diego, CA 92127-1899, USA DoC#: SDGOB-0831-rel.1.
J4660 DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 16399 West Bernardo Drive San Diego, CA 92127-1899, USA DoC#: SDGOB-0832-rel.1.
Appendix D J4680 DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 Supplier’s Name: Hewlett-Packard Company Supplier’s Address: 16399 West Bernardo Drive San Diego, CA 92127-1899, USA DoC#: SDGOB-0833-rel.2.
Energy Star® notice This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. This product qualifies for ENERGY STAR® which is a voluntary program established to encourage the development of energyefficient office products. ENERGY STAR is a U.S. registered service mark of the U.S. EPA.
Index Symbols/Numerics (ADF) automatic document feeder clean 116 feeding problems, troubleshoot 116 A accessibility 3 accessories self-test report 68 warranty 157 acoustic emissions 168 ADF (automatic document feeder) capacity 21 load originals 21 administrator settings 64 ADSL, fax setup with parallel phone systems 74 after the support period 159 align ink cartridges 108 answer ring pattern change 57 parallel phone systems 76 answering machine fax tones recorded 147 set up with fax (parallel phone systems
Index D dark images, troubleshoot scans 132 darken faxes 47 Declaration of Conformity (DOC) 179 default settings device control panel 17 driver 33 fax 47 print 33 deleting faxes from memory 50 device control panel administrator settings 64 buttons 11, 13 lights 11, 13 locating 10 menus 16 messages 16 scan 36 scan from 35 send faxes 41 settings, change 17 Device Services tab, Toolbox (Windows) 65 dial tone test, failure 140 dial type, setting 58 dial-up modem shared with fax (parallel phone systems) 79 shar
receive, troubleshoot 142, 144 redial options 58 reduction 52 reports 60 reprint 50 resolution 46 rings to answer 56 schedule 44 send 40 send to multiple recipients 45 send, troubleshoot 142, 144, 146 separate line setup (parallel phone systems) 73 set up 69 settings 46 settings, change 55 setup types 70 shared phone line setup (parallel phone systems) 77 specifications 167 speed 58 speed-dial entries, set up 31 speed-dial groups, set up 31 test failed 136 test setup 60 troubleshoot 136 voice mail, set up (
Index clean ink cartridges 110 replace ink cartridges 105 manual faxing receive 48 send 41, 43 margins setting, specifications 26 media ADF capacity 21 borderless printing 29 clear jams 152 HP, order 155 load tray 27 print on custom-sized 28 selecting 22 skewed pages 128 specifications 23 supported sizes 23 troubleshoot feeding 128 types and weights supported 26 memory deleting faxes 50 reprint faxes 50 save faxes 49 specifications 165 menus, device control panel 16 missing lines or dots, troubleshoot 127 m
print driver settings 33 version 158 warranty 157 print quality troubleshoot 123 print-carriage access door, locating 10 printer driver settings 33 version 158 warranty 157 processor specifications 165 pulse dialing 58 Q quality, troubleshoot copy 134 print 123 scan 131 R radio interference reducing 100 regulatory information 176 readme 8 rear access panel clear jams 152 illustration 11 receive faxes auto answer mode 56 automatically 48 blocking numbers 52 forwarding 51 manually 48 polling 50 rings to ans
Index sharing 14 sharing device Mac OS 95 Windows 94 shipping the device 161 size scans, troubleshoot 132 troubleshoot copy 134 skew, troubleshoot copy 135 print 128 scan 131 slow print, troubleshoot 121 software connection types 14 HP Photosmart 18 installation on Mac OS 95 installation on Windows 93 OCR 37 uninstall from Mac OS 103 uninstall from Windows 102 warranty 157 Solution Center 18 sound pressure 168 specifications acoustic emissions 168 electrical 168 media 23 network protocols 167 operating envi
nothing prints 121 paper-feed problems 127 power 120 print 120 print quality 123 receive faxes 142, 144 scan 129 scan quality 131 self-test report 68 send faxes 142, 144, 146 skewed copies 135 skewed pages 128 slow print 121 tips 119 TWAIN scan from 36 unable to activate source 131 U uninstall software Mac OS 103 Windows 102 USB connection features available 14 port, locating 10, 11 setup Mac OS 95 specifications 165 V vertical stripes on copies, troubleshoot 135 view speed-dial entries 32 voice mail set
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