HP Officejet Pro 276dw Multifunction Printer User Guide
Copyright information © 2013 Copyright Hewlett-Packard Development Company, L.P. Edition 2, 1/2014 Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility..............................................................................................................................10 HP EcoSolutions (HP and the Environment)............................................................................11 Understand the printer parts.....................................................................................................12 Front view.....................................................................................
2 Print Print documents........................................................................................................................36 Print documents (Windows)................................................................................................36 Print documents (Mac OS X)..............................................................................................37 Print brochures.......................................................................................................
Contents Set up HP Digital Solutions......................................................................................................56 Set up HP Direct Digital Filing............................................................................................56 Set up Scan to Network Folder.....................................................................................56 Set up Scan to Email....................................................................................................
Change fax settings..................................................................................................................80 Configure the fax header....................................................................................................80 Set the answer mode (Auto answer)..................................................................................80 Set the number of rings before answering..........................................................................
Contents 9 Solve a problem HP support................................................................................................................................98 Obtain electronic support....................................................................................................99 HP support by phone..........................................................................................................99 Before you call........................................................................
Solve memory device problems.............................................................................................138 The printer cannot read the memory device.....................................................................138 The printer cannot read photos on the memory device....................................................139 Solve Ethernet network problems...........................................................................................139 General network troubleshooting.........
Contents Printer specifications..............................................................................................................166 Physical specifications......................................................................................................166 Product features and capacities.......................................................................................166 Processor and memory specifications..............................................................................
Environmental product stewardship program.........................................................................185 Paper use.........................................................................................................................185 Plastics.............................................................................................................................185 Material safety data sheets...............................................................................................
Contents Change advanced network settings.......................................................................................224 Set link speed...................................................................................................................225 View IP settings................................................................................................................225 Change IP settings.................................................................................................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
For accessibility information for Mac OS X, visit the Apple website at www.apple.com/ accessibility. HP EcoSolutions (HP and the Environment) HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly—at home or in the office. For more detailed information about environmental guidelines HP follows during the manufacturing process, see Environmental product stewardship program. For more information about HP's environmental initiatives, visit www.hp.
Chapter 1 Understand the printer parts This section contains the following topics: • • • Front view Printing supplies area Back view Front view 1 Automatic document feeder (ADF) 2 Scanner glass 3 Output tray 4 Tray 2 (optional) 5 Front universal serial bus (USB) port 6 Memory card slot 7 Tray 1 8 Output tray extension 9 10 12 (Power button) Control panel Get started
Printing supplies area 1 Ink cartridge access door 2 Ink cartridges 3 Printhead 4 Printhead latch Back view 1 Fax port (2-EXT) 2 Fax port (1-LINE ) 3 Ethernet network port 4 Rear universal serial bus (USB) port 5 Power input Understand the printer parts 13
Chapter 1 (continued) 6 Automatic two-sided printing accessory (duplexer) Use the printer control panel This section contains the following topics: • • • Overview of buttons and lights Control panel display icons Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features for each printer model. Label Name and Description 1 Wireless icon: The light next to the icon is lit when the 802.
Control panel display icons Icon Purpose Shows that an Ethernet network connection exists. Shows that a wireless network connection exists, and provides access to the wireless status and settings. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication. Shows that HP ePrint is turned on. For more information, see HP ePrint. Displays a screen where you can make copies or select other options.
Chapter 1 (continued) Icon Purpose Displays a screen where you can use HP Apps. For more information, see Printer Apps. Displays a screen where you can select a PDF file, or the name of a folder that contains the PDF file, that you want printed from a memory device. Displays a screen where you can adjust photo printing options. Displays the Setup screen for generating reports, changing fax and other maintenance settings, and accessing the Help screen. Displays the Network screen for selecting options.
(continued) Icon Purpose Displays the status of the Auto Answer function. Touch Auto Answer to turn it on or off. For more information, see Set the answer mode (Auto answer). Displays a screen where you can learn about printer features that can help conserve natural resources and reduce the impact of your printing choices. TIP: You can configure settings for some features from this screen.
Chapter 1 Change printer settings To change the printer settings or print reports, use the options available in the Setup menu: 1. 2. 3. Touch (right arrow), and then touch Setup. Touch the arrow buttons to scroll through the menus. Touch the menu items to select menus or options. NOTE: Touch (Back button) to return to the previous menu. Select paper The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities.
(continued) It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Office Paper HP Office Paper is a high-quality multifunction paper.
Chapter 1 Tips for selecting and using paper For the best results, observe the following guidelines. • • • • • Always use media that conforms to the printer specifications. For more information, see Paper specifications. Load only one type of media at a time into a tray or automatic document feeder (ADF). When loading the trays and ADF, make sure the media is loaded correctly. For more information, see Load paper or Load an original in the automatic document feeder (ADF). Do not overload the tray or ADF.
3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a one-sided, single- or multiple-page, Letter-, A4-, legal-size document by placing it in the automatic document feeder tray. CAUTION: Do not load photos in the ADF; this might cause damage to your photos. Use only media that is supported by the printer. For more information, see Tips for selecting and using paper.
Chapter 1 The document feeder tray holds a maximum of 50 sheets of plain A4-, Letter-, or legalsize paper. To load an original in the document feeder tray Use these steps to load a document in the automatic document feeder. 1. Load your original print-side up into the document feeder tray. a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of the document goes in first.
Load standard-size paper Use these instructions to load standard paper. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 3. Slide the paper guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray.
Chapter 1 Load envelopes Use these instructions to load an envelope. 1. Pull out Tray 1. 2. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 3. 4. 24 Slide the paper guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. Pull out the extension on the output tray.
Load cards and photo paper Use these instructions to load cards or photo paper. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 3. 4. Slide the paper guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray.
Chapter 1 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 26 3. Slide the paper guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the extension on the output tray.
Insert a memory device If your digital camera uses a memory card to store photos, you can insert the memory card into the printer to print or save your photos. CAUTION: Attempting to remove a memory card while it is being accessed can damage files on the card. You can safely remove a card only when the photo light is not blinking. Also, never insert more than one memory card at a time as this can also damage files on the memory cards. NOTE: The printer does not support encrypted memory cards.
Chapter 1 Install the automatic two-sided printing accessory (duplexer) You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer: Slide the duplexer into the back of the printer until the unit locks into place. Do not press the buttons on either side of the duplexer when installing the unit; use them only for removing the unit from the printer.
To load Tray 2 1. Pull the tray out of the printer by grasping under the front of the tray. 2. Insert the paper print-side down in the center of the tray. Make sure the stack of paper aligns with the line on the width guide, and does not exceed the line marking on the guide. NOTE: Tray 2 can be loaded only with plain paper. 3. Slide the paper guides in the tray to adjust them for the size that you have loaded. 4. 5. Gently reinsert the tray. Pull out the extension on the output tray.
Chapter 1 Configure trays NOTE: Tray 2 is an optional accessory. For ordering information, see Order printing supplies online. To configure the trays, you must have Tray 2 installed and turned on. By default, the printer draws media from Tray 1. If Tray 1 is empty, the printer draws media from Tray 2 (if it is installed and loaded with media).
To turn on accessories (Windows) 1. Click Start, and then click Printers, Printers and Faxes, or Devices and Printers. - Or Click Start, click Control Panel, and then double-click Printers. 2. Right-click the printer icon, and then click Printer Properties. 3. Select the Device Settings tab. Click the accessory that you want to turn on, click Installed from the drop-down menu, and then click OK.
Chapter 1 3. Clean the scanner glass and the scanner glass strip by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the scanner glass with a dry, soft, lint-free cloth. CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the scanner glass.
cover to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then close the cover. To clean the rollers or separator pad 1. Remove all originals from the document feeder tray. 2. Lift the automatic document feeder cover (1). This provides easy access to the rollers (2) and separator pad (3). 3. 4.
Chapter 1 Update the printer using the embedded web server 1. 2. 3. 4. Open the EWS. For more information, see Embedded web server. Click the Web Services tab. In the Web Services Settings section, click Product Update, click Check Now, and follow the on-screen instructions. If the product update option is not available, follow these instructions: a. In the Web Services Settings section, click Setup, click Continue, and follow the on-screen instructions. b.
Turn the printer off Turn the printer off by pressing the (Power button) located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select paper.
4. 5. 6. 7. To change settings, click the button that opens the Printer Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. Change the paper orientation on the Finishing tab, and paper source, paper type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Color tab, and then select the Print in Grayscale option. Click OK. Click Print or OK to begin printing.
Chapter 2 Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. 2. 3. 4. 5. 6. 7. Load paper in the tray. For more information, see Load paper. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Printer Properties dialog box.
4. On the Print dialog click Color/Quality Option from the pop-up menu, and then select the following settings: • Media Type: The appropriate brochure paper type • Print Quality: Draft, Normal, or Best NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 5. Select any other print settings that you want, and then click Print to begin printing.
Chapter 2 Print on envelopes (Mac OS X) 1. 2. Load envelopes in the tray. For more information, see Load paper. Depending on your application use one of the following procedures to select a paper size: From Page Setup a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. c. -OR- 3. Make sure the printer you want to use is selected in the Format For pop-up menu.
4. 5. 6. 7. 8. To change settings, click the button that opens the Printer Properties dialog box. Depending on your software application, this option might be called Properties, Options, Printer Setup, Printer, or Preferences. On the Paper/Quality tab, select the appropriate photo paper type from the Paper type drop-down menu. On the Paper/Quality tab, select Best from the Print Quality drop-down menu. To print in black and white, click the Color tab, and then select the Print in Grayscale option.
Chapter 2 Print photos from a memory device You can connect a USB storage device (such as a keychain drive) to the USB port on the front of the printer. For more information about using memory devices, see Insert a memory device. CAUTION: Attempting to remove a memory device while it is being accessed can damage files on the memory device. You can safely remove a memory card only when the status light is not blinking.
6. Name the custom size and define the size of the paper on the Custom Paper Size screen. NOTE: The custom paper size you have just defined will only be available when you close and reopen the Printing Preferences or Printer Properties dialog box. 7. 8. 9. Click the Paper/Quality tab, and select the custom paper size from the Paper sizes: drop-down box. Click OK. Click Print or OK to begin printing.
Chapter 2 Set up custom sizes (Mac OS X) 1. 2. 3. Load paper in the tray. For more information, see Load paper. From the File menu in your software application, click Page Setup, and then make sure the printer you want to use is selected in the Format For pop-up menu. - OR From the File menu in your software application, click Print, and then make sure the printer you want to use is selected. Select Manage Custom Sizes in the Paper Size pop-up menu.
• • • Up to five computers and mobile devices can use the same HP wireless direct printing connection. HP wireless direct printing can be used while the printer is also connected to a computer using USB cable or to a network (using a wireless or Ethernet connection). HP wireless direct printing cannot be used to connect a computer, mobile device, or printer to the Internet. Click here to go online for more information.
Chapter 2 3. 4. From the mobile device, search for and connect to the HP wireless direct printing name, such as HP-Setup-XX-Officejet Pro 276dw (where ** are the unique characters to identify your printer). If HP wireless direct is turned on with security, enter the password when prompted. From your mobile device’s print app, confirm your HP printer is the default printer, and then print your document. Print from a wireless-capable computer Follow the instructions for your operating system.
3. 4. 5. Click the AirPort icon and select the HP wireless direct printing name, such as HP-Setup-XX-Officejet Pro 276dw (where ** are the unique characters to identify your printer). If HP wireless direct is turned on with security, enter the password when prompted. Add the printer. a. In System Preferences, select Print & Fax or Print & Scan, depending on your operating system. b. Click + below the list of printers at the left. c.
Chapter 2 -OR- 4. From Print a. From the File menu in your software application, click Print. b. Make sure the printer you want to use is selected. On the Print dialog select the paper size from the Paper Size pop-up menu (if available). NOTE: You might need to select the paper-size option labeled Two-Sided margins. 5. Select the Two-Sided checkbox, and then click the appropriate binding options for the document.
3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. NOTE: Some scan functions are only available after you install the HP recommended software. TIP: If you have problems scanning documents, see Solve scan problems.
Chapter 3 Use these steps to scan from the control panel. 1. 2. 3. 4. Load your original print-side down on the right-front corner of the scanner glass or print-side up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). Touch Scan, and then select Computer. Touch Document Type to select the type of document you want to save. Touch Resolution to change the scan resolution setting. Touch Start Scan.
4. 5. Make changes to scan options, if needed. Touch Start Scan. TIP: To scan documents as editable text, you must install the HP software included with the printer. For more information, see Scanning documents as editable text. Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer.
Chapter 3 To scan documents as editable text Use the following guidelines for scanning documents as editable text. Follow the instructions for your operating system. Windows 1. Load your original print-side down on the right-front corner of the scanner glass or print-side up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Open the printer software. For more information, see Open the printer software (Windows).
Extract the text, as well as some of the formatting of the original 7. Select RTF from the Format pop-up menu. Click Save. Guidelines for scanning documents as editable text To ensure that the software can convert your documents successfully, do the following: • • • • • Make sure the scanner glass or ADF window is clean.
4 HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work.
Requirements Before you set up the HP Digital Solutions, make sure you have the following: For all HP Digital Solutions • A network connection The printer can be connected either through a wireless connection or using an Ethernet cable. NOTE: If the printer is connected using a USB cable, you scan documents to a computer or attach scans to an email message using the HP software. For more information, see Scan an original. You can receive faxes to your computer using Fax to PC or Fax to Mac.
Chapter 4 If you are setting up Scan to Email or Fax to Email on a computer running Windows, the setup wizard can automatically detect the email settings for the following email applications: • • • • • • Microsoft Outlook 2003–2007 (Windows XP, Windows Vista, and Windows 7) Outlook Express (Windows XP) Windows Mail (Windows Vista) Mozilla Thunderbird (Windows XP, Windows Vista, and Windows 7) Qualcomm Eudora (version 7.0 and above) (Windows XP and Windows Vista) Netscape (version 7.
After you finish setting up Scan to Network Folder, the HP software automatically saves the configurations to the printer. To set up Scan to Network Folder, complete the following steps for your operating system. Windows 1. Open the HP Printer Software. For more information, see Toolbox (Windows). 2. Go to the Scan section under the Print, Scan & Fax, and then double-click Scan to Network. 3. Follow the on-screen instructions.
Chapter 4 Manage the list of people to whom you can send email messages from the printer. You can add up to 15 email addresses with their corresponding contact names. You can also create email groups. To add email addresses, you can use the printer’s embedded web server (EWS) or the printer’s control panel. Configure other email options You can configure default SUBJECT and body text that is included in all email messages sent from the printer.
Step 2: Add email addresses to the Email Address Book To add email addresses to the Email Address Book, complete the following steps: 1. 2. 3. Open the embedded web server (EWS). For more information, see Embedded web server. On the Scan tab, click Email Address Book. Click New to add a single email address. -OrClick Group to create an email distribution list. NOTE: Before you can create an email distribution list, you must have already added at least one email address to the Email Address Book. 4.
Chapter 4 NOTE: After you set up HP Digital Fax, you can use the printer’s embedded web server (EWS) to edit HP Digital Fax settings. To open the EWS automatically, make sure the Launch embedded web server when finished check box is selected on the last screen of the Digital Fax Setup Wizard. When you click Finish, the EWS is displayed in your computer’s default web browser. For more information about the embedded web server, see Embedded web server. Mac OS X 1. Open HP Utility.
5. 6. 7. Select the TO email address (the email recipient) or enter an email address. Enter or change the SUBJECT for the email message. Change any scan settings, and then touch Start Scan. NOTE: The connection might take some time, depending on network traffic and connection speed.
5 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. This can reduce the number of fax pages stored in memory. This section contains the following topics: • • • • • • Copy documents Change copy settings Save copy settings Collate Copies ID Copy HP Copy Fix Copy documents You can make quality copies from the printer control panel.
• • • Copy speed or quality Lighter/Darker settings Resizing originals to fit on different paper sizes To change copy settings for a single job 1. Touch Copy. 2. Select the copy function settings you want to change. 3. Touch Start Black or Start Color. Save copy settings You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To save the current settings as defaults for future jobs 1. Touch Copy. 2.
Chapter 5 To set ID Copy 1. Make sure you have paper loaded in the main tray. For more information, see Load paper. 2. Place your original face down on the scanner glass, see Load an original on the scanner glass. NOTE: If you are copying a photo, place the photo on the scanner glass face down, as shown on the icon on the edge of the scanner glass. 3. 4. 5. 6. Touch Copy. Touch Settings. Touch ID Copy, and then select On. Touch Start Black or Start Color.
6 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing.
Chapter 6 TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a standard fax from the printer control panel 1. Load your original print-side down on the right-front corner of the scanner glass or print-side up in the ADF.
Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print. 3. Select the printer that has “(Fax)” in the name. 4. Select Fax Information from the pop-up menu. NOTE: If you cannot find the pop-up menu, try clicking the disclosure triangle next to the Printer selection. 5. Enter the fax number and other information in the boxes provided. TIP: To send a color fax, select Fax Options from the pop-up menu, and then click Color. 6.
Chapter 6 4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to transmit the fax. 5. When you are ready to send the fax, touch Start Black or Start Color. NOTE: If prompted, select Send Fax.
Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass.
Chapter 6 To cancel a scheduled fax 1. Touch the Send Fax Later message on the display. – OR – Touch Fax, and then select Fax Options or Fax Settings. 2. Touch Cancel Scheduled Fax. Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals.
Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.
Chapter 6 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. When you hear fax tones from a sending fax machine, do the following: a. Touch Fax, and then select Start Black or Start Color. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission. 5.
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory.
Chapter 6 4. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax. NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report. 5. 6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then touch Done.
When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu.
Chapter 6 Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers. To print a Junk Fax Report 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch (down arrow), and then touch Junk Fax Blocker. 4. Touch Print Reports, and then touch Junk Fax List.
Activate Fax to PC and Fax to Mac On a computer running Windows, you can use the Digital Fax Setup Wizard to activate Fax to PC. On a Mac, you can use HP Utility. To set up Fax to PC (Windows) 1. Open the printer software. For more information, see Open the printer software (Windows). 2. Go to the Fax section under the Print, Scan & Fax, and then double-click Digital Fax Setup. 3. Follow the on-screen instructions. To set up Fax to Mac (Mac OS X) 1. Open HP Utility.
Chapter 6 To modify settings from the HP software (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications on the HP Utility toolbar. 3. Double-click HP Setup Assistant, and then follow the onscreen instructions. Turn off Fax to PC or Fax to Mac 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC. 3. Touch Turn Off.
4. If you want to change the fax number, type the new number, and then touch Next. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 5. If you want to change the name of the speed-dial entry, type the new name, and then touch Done. Set up and change group speed-dial entries You can store groups of fax numbers as group speed-dial entries.
Chapter 6 Print a list of speed-dial entries To print a list of all of the speed-dial entries that have been set up, complete the following steps: 1. 2. 3. 4. Load paper in the tray. For more information, see Load paper. On the printer’s control panel, touch (right arrow), and then touch Setup. Touch Fax Setup, and then touch Speed Dial Setup. Touch Print Speed Dial List.
To set the answer mode 1. Touch (right arrow), and then touch Setup. 2. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch Auto Answer, and then touch On or Off. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered.
Chapter 6 To change the answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. 2. On the printer control panel, touch (right arrow), and then touch Setup. 3. Touch Fax Setup, and then touch Advanced Fax Setup. 4. Touch Distinctive Ring. 5. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Touch Yes to continue. 6.
To set the redial options 1. Touch Fax, and then touch Settings. 2. Touch Fax Setup, and then touch Advanced Fax Setup. 3. Touch Redial Setup, and then select the appropriate options. Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes.
Chapter 6 Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: • • • • DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) PBX: A private branch exchange (PBX) phone system. ISDN: An integrated services digital network (ISDN) system. FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet.
Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction.
Chapter 6 3. 4. Touch Fax Confirmation. Touch to select one of the following options. Off Does not print a fax confirmation report when you send and receive faxes successfully. This is the default setting. On (Fax Send) Prints a fax confirmation report for every fax you send. On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Send and Receive) Prints a fax confirmation report for every fax you send and receive. To include an image of the fax on the report 1.
Clear the fax log Use the following steps to clear the fax log. NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. Touch Fax, and then touch Settings. 2. Touch Fax Setup, and then touch Fax Tools. 3. Touch Clear Fax Log. Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1.
7 Web Services The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
Preformatted content designed specifically for your printer means no cut-off text and pictures, and no extra pages with only one line of text. On some printers, you can also choose paper and print quality settings on the print preview screen. Set up Web Services To set up Web Services, complete the following steps. NOTE: Before you set up Web Services, make sure you are connected to the Internet.
Chapter 7 3. 4. 5. 6. Touch Accept to accept the Web Services terms of use and enable Web Services. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates. If your network uses proxy settings when connecting to the Internet, enter these settings: a. Touch Enter Proxy. b. Enter the proxy server settings, and then touch Done. Follow the instructions on the Web Services information sheet to finish the setup.
Print using HP ePrint To print documents using HP ePrint, complete the following steps: 1. On your computer or mobile device, open your email application. NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application. 2. Create a new email message, and then attach the file that you want to print. For a list of files that can be printed using HP ePrint, as well as guidelines to follow when using HP ePrint, see HP ePrint.
Chapter 7 Manage Printer Apps You can manage your Printer Apps with HP Connected. You can add, configure, or remove Printer Apps, and set the order in which they appear on your printer’s display. NOTE: To manage Printer Apps from HP Connected, create an account on HP Connected and add your printer. For more information, see (www.hpconnected.com). Turn off Printer Apps To turn off Printer Apps, complete the following steps: 1. 2. From the Home screen, touch Touch Apps, and then touch Off.
8 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead. TIP: If you have problems copying documents, see Print quality troubleshooting.
Chapter 8 Related topics • Check the estimated ink levels • Printhead maintenance Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel. For information about using these tools, see Printer management tools and Use the printer control panel. You can also print the Printer Status page to view this information (see Understand the Printer Status Report).
Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program If you do not already have replacement ink cartridges for the printer, see Ink cartridges and printheads. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions.
Chapter 8 Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing. 6. 7. Repeat steps 3 through 5 for each ink cartridge you are replacing. Close the ink cartridge access door. Related topics Ink cartridges and printheads Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly.
This information helps HP design future printers to meet our customers' printing needs. The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer. HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/hpinfo/ globalcitizenship/environment/recycle).
9 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using one of the following support services to obtain assistance.
3. For more information, see Obtain electronic support. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone. Obtain electronic support To find support and warranty information, go to the HP website at www.hp.com/ support. This website provides information and utilities that can help you correct many common printer problems.
Chapter 9 Before you call Call HP support while you are in front of the computer and the printer.
• • • • • Media is loaded correctly in the input tray and is not jammed in the printer. All packing tapes and materials are removed. The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of the System Preferences. See your computer's documentation for more information. Pause Printing is not selected if you are using a computer running Windows.
Chapter 9 The printer is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information. Check the printer setup For more information, see General troubleshooting tips and resources.
Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so. NOTE: The printer can operate with one or more depleted cartridges.
Chapter 9 NOTE: To prevent any potential damage to your printer: Do not turn off the printer while the printer is performing any servicing. If you are turning off the printer, wait for the printer to come to a complete stop before turning it off using the (Power button). For more information, see Turn the printer off. Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the printer will perform extra servicing to protect the printhead.
Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Chapter 9 • • • • Solution 4: Check the paper type Solution 5: Check the print settings Solution 6: Print and evaluate a print quality report Solution 7: Contact HP support Solution 1: Make sure you are using original HP ink cartridges Solution: Check to see if your ink cartridges are original HP ink cartridges. HP recommends that you use original HP ink cartridges. Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 3: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick. • Load paper with the print side facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. • Make sure the paper lays flat in the input tray and is not wrinkled.
Chapter 9 Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the printer.
If defects are seen on the Print Quality Diagnostic report, follow the steps below: 1. 2. 3. 4. 5. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed.
Chapter 9 Go to: www.hp.com/support. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Solve paper-feed problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems.
Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly. • Load media into the printer only when it is not printing. • Remove and replace the automatic two-sided printing accessory (duplexer). ◦ Push the button on either side of the duplexer, and then remove the unit. ◦ Reinsert the duplexer into the printer.
Chapter 9 • • • Copy defects are apparent The printer prints half a page, then ejects the paper Paper mismatch No copy came out • • • Check the power Make sure that the power cord is securely connected, and the printer turned on. Check the status of the printer ◦ The printer might be busy with another job. Check the control panel display for information about the status of jobs. Wait for any job that is processing to finish. ◦ The printer might be jammed. Check for jams. See Clear jams.
◦ ◦ If you are copying a borderless original, load the original on the scanner glass, not the ADF. For more information, see Load an original on the scanner glass. If you are copying a photo, be sure to load it on the scanner glass as indicated by the icon on the scan bed. Size is reduced • • The reduce/enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size.
Chapter 9 • • • • • Copy is slanted or skewed If you are using the automatic document feeder (ADF), check the following: ◦ Make sure that the ADF input tray is not too full. ◦ Make sure that the ADF width adjusters are snug against the sides of the media. Unclear text ◦ Try adjusting the contrast and copy-quality settings. ◦ The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed.
Scanner did nothing • • • Check the original Make sure that the original is loaded correctly. For more information, see Load an original in the automatic document feeder (ADF) or Load an original on the scanner glass. Check the printer The printer might be coming out of Sleep mode after a period of inactivity, which delays processing a short while. Wait until the printer displays the Home screen.
Chapter 9 Part of the document did not scan or text is missing • • Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). ◦ If you scanned the document from the ADF, try scanning the document directly from the scanner glass. For more information, see Load an original on the scanner glass.
◦ • If you are using a separate OCR (optical character recognition) program, the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program. ◦ Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning. For more information, see the documentation provided with the OCR program.
Chapter 9 ◦ Make sure that the resolution and color settings are correct for the type of scan job. ◦ For best results, use the scanner glass for scanning rather than the ADF. Text or images on the back of a two-sided original appear in the scan Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent. The scanned image is skewed (crooked) The original might have been loaded incorrectly.
Scan defects are apparent • • • • • • Blank pages Make sure that the original document is placed correctly. Place the original document face down on the flatbed scanner with the top-left corner of the document located in the lower-right corner of the scanner glass. Too light or dark ◦ Try adjusting the settings. Be sure to use the correct resolution and color settings. ◦ The original image might be very light or dark or might be printed on colored paper.
Chapter 9 TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems.
• • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.
Chapter 9 The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1LINE on the back of the printer. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.
connected to the port labeled 1-LINE on the back of the printer, and the other end to your telephone wall jack, as shown in the illustration. • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories.
Chapter 9 The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.
Chapter 9 Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet.
• • • • • • • electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Other equipment, which uses the same phone line as the printer, might be in use.
Chapter 9 • If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes.
• • Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer, as shown in the illustration.
Chapter 9 • • If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls.
• • If the printer shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.
Chapter 9 Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct.
The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: The computer selected to receive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times.
Chapter 9 • • If you are using HP ePrint, check the following: ◦ Make sure the printer’s email address is correct. ◦ Make sure that the printer’s email address is the only address listed in the “To” line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print. ◦ Make sure you are sending documents that meet the HP ePrint requirements. For more information, see Web Services specifications.
• • Unable to scan to email The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) Common problems Scanned images are incorrectly cropped when scanning using Automatic paper size Use the correct paper size if available, and only use Automatic when using small media/photos. The printer is not set up correctly on the network Make sure that the printer is set up properly and connected to the network: • • • • • Try printing a document using the printer.
Chapter 9 The network folder has not been set up correctly • Make sure the folder is created on the server. For more information, see the documentation available for your operating system. • Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Mac computer, make sure you have enabled SMB sharing. For more information, see the documentation available for your operating system.
The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) If you are using a computer running Windows XP, you can set up folders using Simple File Sharing (SFS). A folder set up using SFS is shared anonymously: it does not require a username or password, and all users can read and write to the folder. Also, the dialog box used to enable sharing is different from the standard, Windows sharing dialog box.
Chapter 9 The internal memory is full If the internal memory in the printer is full, you cannot send or receive faxes. If the memory is full because too many unsaved faxes have been stored, follow the instructions on the printer’s control panel. CAUTION: Clearing the fax log and the internal memory deletes any unsaved faxes stored in the printer’s memory.
◦ • Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol. ◦ Make sure that the memory device is working correctly by testing it with other devices. If the files can be access using a computer, the device may still not work with the printer. Check the memory device slot Make sure that the memory device is fully inserted into the correct slot.
Chapter 9 TIP: For more information about troubleshooting wireless problems, visit the HP Wireless Printing Center www.hp.com/go/wirelessprinting. NOTE: After you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting NOTE: If you have not configured the printer for wireless connection, use the HP software to complete the setup. For more information, see . Perform the following steps in the order presented.
Advanced wireless troubleshooting If you have tried the suggestions provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following suggestions in the order presented: • • • • • • Step 1 - Make sure your computer is connected to your network Step 2 - Make sure that the printer is connected to your network Step 3 - Make sure your computer is not connected to your network over a Virtual Private Network (VPN) Step 4 - Make sure the printer
Chapter 9 To check a wireless connection 1. Make sure that your computer's wireless has been turned on. (For more information, see the documentation that came with your computer.) 2. If you are not using a unique wireless network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network: Windows a.
A: Make sure the printer is on the network 1. If the printer supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled. 2. If the printer is connected to a wireless network, print the network configuration page. For more information, see Understand the network configuration page. 3.
Chapter 9 TIP: To use the printer while connected to the VPN, you can connect the printer to your computer with a USB cable. The printer uses its USB and network connections at the same time. For more information, contact your network administrator or the person who set up the wireless network.
you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. 2. 3. Click Start, and then click Printers or Printers and Faxes or Devices and Printers. - Or Click Start, click Control Panel, and then double-click Printers. Determine if the version of the printer driver in the Printers or Printers and Faxes or Devices and Printers folder is connected wirelessly: a.
Chapter 9 Mac OS X 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications icon on the HP Utility toolbar, double-click HP Setup Assistant, and then follow the on-screen instructions. Configure your firewall software to work with the printer A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer.
NOTE: At this time, some portions of this site are not available in all languages. Solve printer management problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. This section provides solutions to common problems that involve managing the printer.
Chapter 9 Check the printer IP address • To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch (right arrow), select Setup, select Network, and then select Print Network Settings. • Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.). For example, if the IP address is 123.123.123.
HP software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. For more information, see System requirements. • Make sure that the computer meets at least the minimum system requirements. For more information, see System requirements • In the Windows Device Manager, make sure that the USB drivers have not been disabled.
Chapter 9 ◦ • Make sure the printer is installed on the same subnet as the computers that use the printer. ◦ If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page.
If you need to call HP, it is often useful to print the printer status report before calling. 1. 2. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the automatic two-sided printing accessory or duplexer), and the number of pages printed from the trays and accessories.
Chapter 9 Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.
To clean the printhead from HP Utility (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. In the Information And Support section, click Clean Printheads. 3. Click Clean, and then follow the on-screen instructions. To clean the printhead from the embedded web server (EWS) 1. Open the EWS. For more information, see To open the embedded web server. 2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 3.
Chapter 9 To align the printhead from Toolbox (Windows) 1. Open Toolbox. For more information, see Open the Toolbox. 2. From the Device Services tab, click the icon to the left of Align Printheads. 3. Follow the on-screen instructions. To align the printhead from HP Utility (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. In the Information And Support section, click Align Printhead. 3. Click Align, and then follow the on-screen instructions.
4. Remove the printhead by lifting it up and then pulling it out of the printer. 5. Make sure the latch handle is raised, and then reinsert the printhead. 6. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 7. Close the ink cartridge access door.
Chapter 9 help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.
1. 2. 3. 4. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server. 802.3 Wired: Shows information about the active Ethernet network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer. 802.
Chapter 9 • 5. SNMP: SNMP (Simple Network Management Protocol) is used by network management applications for device management. The printer supports SNMPv1 protocol on IP networks. • WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on your network, the printer automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002-compliant dynamic name services as long as a WINS server IP address has been specified.
To clear a jam inside the printer 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the automatic two-sided printing accessory (duplexer). 2. Check the duplexer. a. Push the button on either side of the duplexer, and then remove the unit. b. c. 3. 4. Locate any jammed media inside the printer, grasp it with both hands and then pull it towards you.
Chapter 9 5. Open the ink cartridge access door. If there is paper remaining inside the printer, ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled media, and pull the media towards you through the top of the printer. WARNING! Do not reach into the printer when it is on and the carriage is stuck. When you open the ink cartridge access door, the carriage should return to its position on the right side of the printer.
3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4. If you have pushed the green tab in step 2, pull it back in place. 5. Close the cover of the automatic document feeder. Avoid paper jams To help avoid paper jams, follow these guidelines.
Chapter 9 • • • • • 162 Do not force paper too far forward in the input tray. Use paper types that are recommended for the printer. For more information, see Paper specifications. If the printer is about to run out of paper, allow the printer to run out of paper first and then add paper. Do not try to add paper while the printer is trying to pick up a sheet. If you are printing on both sides of a page, do not print highly saturated images on light weight paper. Make sure that the printer is clean.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information 163
Appendix A Hewlett-Packard limited warranty statement 164 Technical information
Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printer. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Appendix A Printer specifications This section contains the following topics: • Physical specifications • • Product features and capacities Processor and memory specifications • System requirements • • Network protocol specifications Embedded web server specifications • Paper specifications • • Print specifications Copy specifications • Fax specifications • • Scan specifications Web Services specifications • HP website specifications • • Environmental specifications Electrical specificat
(continued) Feature Capacity Supply yields For more information on estimated ink cartridge yields, visit www.hp.com/go/ learnaboutsupplies/. Printer languages HP PCL 5, HP PCL 6, PS3, and PDF 5. Font support US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.
Appendix A • A network connection (you cannot use the embedded web server connected directly to a computer with a USB cable) • An Internet connection (required for some features) NOTE: You can open the embedded web server without being connected to the Internet. However, some features are not available. NOTE: The embedded web server must be on the same side of a firewall as the printer.
(continued) Media size Tray 1 Tray 2 Duplexer ADF 6 x 8 inches+ Edge-to-Edge A4* Edge-to-Edge Letter* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches) Card Envelope (111 x 152 mm; 4.4 x 6 inches) A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches) DL Envelope (110 x 220 mm; 4.3 x 8.7 inches) C5 Envelope (162 x 229 mm; 6.4 x 9 inches) C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches) Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.
Appendix A (continued) Media size Tray 1 Tray 2 Duplexer ADF Photo media Photo media (76.2 x 127 mm; 3 x 5 inches) Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (8.5 x 11 inches) Photo L (89 x 127 mm; 3.5 x 5 inches) Photo 2L (127 x 178 mm) 13 x 18 cm Other media NOTE: Defining custom-size paper sizes is only available in the HP printing software in Mac OS X. Custom-size paper between 76.2 to 216 mm wide and 127 to 356 mm long (3 to 8.
(continued) Tray Type Cards Weight Capacity (20 to 24 lb bond envelope) (17 mm or 0.67 inch stacked) Up to 200 g/m2 Up to 80 cards (110 lb index) Tray 2 Plain paper only Up to 250 sheets of plain paper 60 to 105 g/m2 (16 to 28 lb bond) Duplexer Plain and brochure (25 mm or 1.
Appendix A (continued) Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin 4 mm (0.16 inch) 4 mm (0.16 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) B5 A5 Cards Custom-size paper Photo paper Envelopes Guidelines for printing on both sides of a page • Always use media that conforms to the printer specifications. For more information, see Paper specifications. • Specify two-sided printing options in your application or in the printer driver.
• • CCITT/ITU Group 3 fax with Error Correction Mode. 33.6 Kbps transmission. • 4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • Ring detect with automatic fax/answering machine switching.
Appendix A HP website specifications • • A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher, Safari 3.2.3 or higher, or Google Chrome 3.0) with the Adobe Flash plug-in (version 10 or higher).
Supported memory card types • Secure Digital (SD), Mini SD, Micro SD, SDXC • High Capacity Secure Digital USB flash drives HP has fully tested the following USB flash drives with the printer: • Kingston: Data Traveler 100 USB 2.0 flash drive (4 GB, 8 GB, and 16 GB) • Lexar JumpDrive Traveller: 1 GB • • Imation: 1 GB USB Swivel SanDisk: Cruzer Titanium plus USB Flash Drive 4 GB PN • HP: 8 GB HI.SPEED USB flash drive v100w NOTE: You might be able to use other USB flash drives with the printer.
Appendix A Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: 176 • • FCC statement Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • • Notice to users in Japan about the power cord Noise emission statement for Germany • European Union Regulatory Notice • • GS Declaration (Germany) Notice to users of the U.S.
FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Regulatory information 177
Appendix A Notice to users in Japan about the power cord Noise emission statement for Germany European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • Low Voltage Directive 2006/95/EC • • EMC Directive 2004/108/EC Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
The telecommunications functionality of this product may be used in the following EU and EFTA countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Appendix A Notice to users of the U.S.
Notice to users of the Canadian telephone network Notice to users of the German telephone network Australia wired fax statement Regulatory information 181
Appendix A Notice to users in the European Economic Area Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • Notice to users in Taiwan • Notice to users in Mexico • Notice to users in Japan Exposure to radio frequency radiation 182 Technical information
Notice to users in Brazil Notice to users in Canada Regulatory information 183
Appendix A Notice to users in Taiwan Notice to users in Mexico Notice to users in Japan Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1202-01. This regulatory number should not be confused with the marketing name (HP Officejet Pro 276dw Multifunction Printer) or product number.
Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sustainable manner: • Design for recycling has been incorporated into this product. • The number of materials has been kept to a minimum while ensuring proper functionality and reliability. • Dissimilar materials have been designed to separate easily. • Fasteners and other connections are easy to locate, access, and remove using common tools.
Appendix A Disposal of waste equipment by users in private households in the European Union 186 Technical information
Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.
Appendix A RoHS notices (China only) Toxic and hazardous substance table Restriction of hazardous substance (Ukraine) 188 Technical information
Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
Appendix A THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.
All of the software was either written by or donated to Tom St Denis for the purposes of this project. The only exception is the SAFER.C source which has no known license status (assumed copyrighted) which is why SAFER,C is shipped as disabled. Tom St Denis LICENSE.md5-pubdom--jm_share_folder --------------------LibTomCrypt is public domain. As should all quality software be. All of the software was either written by or donated to Tom St Denis for the purposes of this project.
Appendix A documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)" The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-). 4.
"This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org. 5.
Appendix A 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4.
SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project. LICENSE.sha2-bsd--nos_crypto --------------------/* FIPS 180-2 SHA-224/256/384/512 implementation * Last update: 02/02/2007 * Issue date: 04/30/2005 * * Copyright (C) 2005, 2007 Olivier Gay * All rights reserved. * * Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1.
Appendix A * * This source code is provided as is by Unicode, Inc. No claims are * made as to fitness for any particular purpose. No warranties of any * kind are expressed or implied. The recipient agrees to determine * applicability of information provided. If this file has been * purchased on magnetic or optical media from Unicode, Inc., the * sole remedy for any claim will be exchange of defective media * within 90 days of receipt. * * Limitations on Rights to Redistribute This Code * * Unicode, Inc.
Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP website (www.hpshopping.com) for the latest updates. You may also make purchases through the website. NOTE: Not all cartridges are available in all countries/regions.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP paper To order paper such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line.
Countries/regions with a parallel-type phone system (continued) Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Appendix C 3. • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup.
(continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on
Appendix C To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully.
To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to fax successfully.
Appendix C Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
4. 5. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
Appendix C 3. 4. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/region. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. 3. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter. You might need to connect the supplied phone cord to the adapter provided for your country/region.
Appendix C To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. 3 Parallel splitter 4 Computer with modem 5 Telephone 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Appendix C 6. 7. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
(continued) 6 Computer 7 Telephone NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider.
Appendix C Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Back view of the printer 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 5. Turn on the Auto Answer setting. 6.
Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 1.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6.
Appendix C (continued) 4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance.
Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2.
(continued) Denmark www.hp.dk/faxconfig Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium (Dutch) www.hp.be/nl/faxconfig Belgium (French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
D Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network connection to the printer. For more information, see Embedded web server.
Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. Touch 2. Touch Advanced Setup, then touch Link Speed. 3. Touch the number next to the link speed that matches your network hardware. (right arrow), touch Setup, and then touch Network. View IP settings To view the IP address of the printer: • Print the network configuration page. For more information, see Understand the network configuration page.
Appendix D This section contains the following topics: Create a firewall rule • • Change the priority of firewall rules • • Change firewall options Reset firewall settings • Limitations to rules, templates, and services Create a firewall rule To create a firewall rule, complete the following steps: 1. Open the embedded web server. For more information, see Embedded web server. 2. Click the Settings tab, click Firewall Rules. 3. Click New, and then follow the on-screen instructions.
(continued) Item Limit NOTE: The predefined All Services template is not subject to this limitation and includes all services supported by the print server. Maximum number of services you can add to the policy. 40 For a given rule, only one address template and one service template can be added. Maximum number of service templates in the policy. 9 Maximum number of user-defined custom service templates.
Appendix D While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password: • The wireless network name is the name of your wireless network. • The wireless password prevents other people from connecting to your wireless network without your permission. Depending on the level of security required, your wireless network might use either a WEP key or WPA passphrase.
Set up the printer using WiFi Protected Setup (WPS) Wi-Fi Protected Setup (WPS) allows you to quickly set up the printer on your wireless network, without having to enter the wireless network name (SSID), wireless password (WPA passphrase, WEP key), or other wireless settings. NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption.
Appendix D 3. 4. Follow the on-screen instructions. After the setup has completed, the network printer drivers can be installed by opening the printer's HP folder in All Programs, clicking Printer Setup and Software , and selecting Connect a new printer. TIP: You can also set up wireless communication by entering or changing individual wireless settings. To change these settings, on the Network tab, click Advanced in the Wireless (802.
address. If the printer is connected to a network, the test page displays details about the network settings. To print the wireless test page 1. On the printer control panel, touch 2. (right arrow), touch Setup, and then touch Network. Touch Wireless, and then touch Print Wireless Network Test. Guidelines for ensuring wireless network security The following information can help you keep your wireless network and wireless printer secure from unauthorized use. For more information, visit www.hp.
Appendix D NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. Other wireless security guidelines To keep the wireless network secure, follow these guidelines: • Use a wireless password with at least 20 random characters. You can use up to 64 characters in a WPA wireless password.
4. If you are asked whether you would like to remove shared files, click No. Other programs that use these files might not work correctly if the files are deleted. 5. Restart your computer. 6. To reinstall the HP software, insert the HP software CD into your computer's CD drive, and follow the on-screen instructions. 7. Connect the printer when the HP software prompts you to connect it to the computer. 8. Press the (Power button) to turn the printer on.
E Printer management tools This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Embedded web server • Product security features Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. Open the Toolbox 1. Open the printer software. For more information, see Open the printer software (Windows). 2.
About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
Appendix E Embedded web server features NOTE: Changing network settings in the HP EWS might disable some product or product software features. Use the Home tab to customize various views and tasks related to your device. The Home tab includes the following items: • Recently Visited: Displays the five most recently visited embedded HP EWS links. • Printer Status: Displays current printer status. • Diagnostic: Provide links to diagnostic tasks. • ePrint: Displays the status of ePrint connection.
• • Fax Forwarding: Automatically redirect incoming faxes to another fax number. Junk Fax Blocker: Block faxes from specific people or businesses. Information area Fax Log: Contains a list of the faxes that have been sent from or received by this product. HP Digital Fax area Digital Fax Profile: Save incoming black-and-white faxes to a designated folder on the network or forward them as email. Use the HP Web Services tab to configure and enable HP Web Services for this product.
Appendix E Assign an administrator password in the embedded web server The embedded web server allows you to assign an administrator password so that unauthorized users cannot change product configuration settings in the embedded web server. When the admin password is assigned and applied, you must enter the password to make any configuration changes that are done through the embedded web server. If you change an existing password, you must first enter that password.
• Web Services disable/enable: The product supports the ability to enable or disable Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the product. These web services can be enabled or disabled together or WS Discovery can be enabled separately.
Appendix E Wireless authentication The embedded web server provides the ability to configure wireless networking via such 802.1x wireless enterprise authentication protocols as EAP-TLS, LEAP, and PEAP to support access control. The HP Embedded Web Server also provides the ability to configure wireless dynamic key encryption such as WEP encryption and WPA-PSK authentication. In addition, Wireless Direct Authentication can be enabled or disabled.
F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 241
G Errors (Windows) Printer disconnected The computer cannot communicate with the printer because one of the following events has occurred: • • The printer has been turned off. The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has been disconnected. • If the printer is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn the printer off and on. • Solution 2: Install the ink cartridges correctly. • Solution 3: Clean the electrical contacts. • Solution 4: Replace the ink cartridge.
Appendix G The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press for jams. (Power button) to turn off the printer, and then check the printer For more information, see Clear jams. Paper Jam Paper has become jammed in the printer. Before you try to clear the jam, check the following: • Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged.
Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Replace the ink cartridges. Printer supply upgrade problem The supply upgrade was not successful. The cartridges listed in the message can still be used in this printer. Replace the Supply Upgrade cartridge. For more information, see Replace the ink cartridges. Counterfeit Cartridge Advisory The installed cartridge is not a new, original HP cartridge. Contact the store where this cartridge was purchased.
Appendix G Solution: Click OK to continue printing or replace the cartridge. For information about how to install new cartridges, see Replace the ink cartridges. Problem with printer preparation The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be inaccurate. Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead cleaning procedure from the toolbox might improve it.
Index A accessibility 10 accessories installation 27 printer status report 151 turn on and off in driver 30 warranty 164 acoustic emissions 174 ADF (automatic document feeder) capacity 22 load originals 21 ADSL, fax setup with parallel phone systems 204 after the support period 100 align printhead 153 answer ring pattern change 81 parallel phone systems 206 answering machine fax tones recorded 132 set up with fax (parallel phone systems) 216 set up with fax and modem 217 automatic document feeder (ADF) capa
dial-up modem shared with fax (parallel phone systems) 209 shared with fax and answering machine (parallel phone systems) 217 shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 digital cameras insert memory cards 27 distinctive ringing change 81 parallel phone systems 206 dots or streaks, troubleshoot copies 113 dots, troubleshoot scan 119 double-sided printing 47 driver accessories settings 30 warranty 164 DSL, fax setup with parallel pho
Index voice mail, set up (parallel phone systems) 208 wall jack test, failed 121 Fax screen 15 Firewall configure 146 firewall settings 225 firewalls, troubleshoot 102 FoIP 84 fonts supported 167 forwarding faxes 73 G glass, scanner clean 31 load originals 20 locating 12 grainy or white bands on copies, troubleshoot 114 graphics incompletely filled on copies 114 look different from original scan 118 H hardware, fax setup test 120 head 152 header, fax 80 Help 16 Hewlett-Packard Company notices 3 HP softwar
model number 151 modem shared with fax (parallel phone systems) 209 shared with fax and answering machine (parallel phone systems) 217 shared with fax and voice line (parallel phone systems) 212 shared with fax and voice mail (parallel phone systems) 221 monitor dialing 68, 70 multi-feeds, troubleshoot 111 N networks advanced settings 224 connector illustration 13 firewall settings 225 firewalls, troubleshoot 102 IP settings 225 link speed 225 settings, change 224 solve problems 149 view and print settings
Index printheads ordering online 198 supported 166 printing slow, troubleshoot 102 processor specifications 167 PS3 support 167 pulse dialing 82 Q quality, troubleshoot copy 113 scan 117 R radio interference reducing 232 regulatory information 182 radio, turn off 224 rear access panel clear jams 158 illustration 13 receive faxes auto answer mode 80 automatically 71 blocking numbers 74 forwarding 73 manually 71 polling 73 rings to answer 81 troubleshoot 126, 129 recycle ink cartridges 185 redial options, s
paper 168 physical 166 processor and memory 167 shipping environment 174 system requirements 167 speed troubleshoot for scanner 115 speed dial send fax 65 status network configuration page 155 printer status report 151 status icons 15 storage devices USB flash drives supported 175 streaks, troubleshoot copies 113 scan 119 stripes on scans, troubleshoot 118 subscriber identification code 80 supplies ordering online 198 printer status report 151 yields 167 support 98 system requirements 167 T technical infor
Index USB connection port, locating 12, 13 specifications 166 USB flash drives 175 V vertical stripes on copies, troubleshoot 113 view network settings 224 voice mail set up with fax (parallel phone systems) 208 set up with fax and computer modem (parallel phone systems) 221 voltage specifications 174 volume fax sounds 83 reducing interference 232 regulatory information 182 security 231 set up 227 wireless connection icons 15 wireless test report print 230 X xD-Picture memory card insert 27 W wall jack
254