User Guide HP Officejet Pro 8100
HP Officejet Pro 8100 ePrinter User Guide
Copyright information © 2014 Copyright Hewlett-Packard Development Company, L.P. Edition 2, 1/2014 Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility................................................................................................................................6 Eco..............................................................................................................................................7 Manage power......................................................................................................................7 Conserve printing supplies........................................
Print on envelopes....................................................................................................................28 Print on envelopes (Windows)............................................................................................28 Print on envelopes (Mac OS X)..........................................................................................28 Print photos......................................................................................................................
Contents Print quality troubleshooting.....................................................................................................53 Solve paper-feed problems......................................................................................................57 Solve problems using HP ePrint and HP websites...................................................................59 Solve problems using HP ePrint.........................................................................................
Printer specifications................................................................................................................92 Physical specifications........................................................................................................92 Product features and capacities.........................................................................................92 Processor and memory specifications................................................................................
Contents B HP supplies and accessories Order printing supplies online.................................................................................................119 Supplies..................................................................................................................................119 Ink cartridges and printheads...........................................................................................119 HP media...................................................................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see Environmental product stewardship program HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices. For more information about HP's environmental initiatives, visit www.hp.
Chapter 1 NOTE: The printer’s Sleep Mode and Auto Power-Off features are temporarily not available if one or more of the ink cartridges are missing. After the cartridge is reinstalled, these features resume. CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing.
(continued) 5 (Power) button 6 Control panel 7 Output tray extension 8 Tray 1 Printing supplies area 1 Ink-cartridge access door 2 Ink cartridges Back view 1 2 4 3 1 Ethernet network port 2 Rear universal serial bus (USB) port 3 Power input 4 Automatic two-sided printing accessory (duplexer) Understand the printer parts 9
Chapter 1 Use the printer control panel This section contains the following topics: • • • Overview of buttons and lights Change printer settings Print reports Overview of buttons and lights For more information about control panel light patterns and messages, see Control panel lights reference. 1 2 3 4 5 6 12 7 11 10 9 8 Label Name and Description 1 Printhead align control panel icon. Shows that the printhead requires alignment. 2 Ink cartridge access door open icon.
(continued) Label Name and Description 8 HP ePrint button and light. Press to turn on the HP ePrint function and print an information page. The light indicates whether the printer is connected to an HP ePrint server. 9 Wireless button and light. Press to turn the wireless network feature on or off. The button is lit when the wireless network is on. 10 Ethernet network icon. Shows that an Ethernet network connection exists. 11 Wireless network icon. Shows that a wireless network connection exists.
Chapter 1 optimum print quality. Visit the HP website at www.hp.com for more information about HP media. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers.
(continued) It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or softgloss (satin matte). It is acid-free for longer lasting documents. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo.
Chapter 1 To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products and Services and select Ink, toner and paper. NOTE: At this time, some portions of the HP website are available in English only. Tips for selecting and using media For the best results, observe the following guidelines. • • • • • Always use media that conforms to the printer specifications. For more information, see Media specifications. Load only one type of media at a time into a tray.
Load standard-size media To load media Use these instructions to load standard media. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4.
Chapter 1 Load envelopes To load envelopes Use these instructions to load an envelope. 1. Pull out Tray 1. 2. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 3. 16 Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray.
4. Pull out the extension on the output tray. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 3. 4.
Chapter 1 Load custom-size media To load custom-size media Use these instructions to load custom-size media. CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 18 3.
Install the accessories This section contains the following topics: • • • • Install the automatic two-sided printing accessory (duplexer) Install Tray 2 Configure trays Turn on accessories in the printer driver Install the automatic two-sided printing accessory (duplexer) You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing).
Chapter 1 3. Set the printer on top of the tray. CAUTION: Be careful to keep your fingers and hands clear of the bottom of the printer. 4. 5. Connect the power cord and turn on the printer. Enable Tray 2 in the printer driver. For more information, see Turn on accessories in the printer driver. To load Tray 2 1. Pull the tray out of the printer by grasping under the front of the tray. 2. Insert the paper print-side down in the center of the tray.
4. 5. Gently reinsert the tray. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is an optional accessory. For ordering information, see Order printing supplies online. To configure the trays, you must have Tray 2 installed and turned on. By default, the printer draws media from Tray 1. If Tray 1 is empty, the printer draws media from Tray 2 (if it is installed and loaded with media).
Chapter 1 (continued) I want to... Follow these steps Load media in both trays but have the printer pick media from a specific tray first. • • Load media in Tray 1 and Tray 2. Make sure default tray is set to the appropriate tray. To configure the trays 1. Make sure the printer is turned on. 2. Perform one of the following: Embedded web server ▲ Click the Settings tab and click Paper Handling in the left panel. Print driver (Windows) To configure default tray, complete the following steps: a. b. c. d.
To turn on accessories (Mac OS X) Mac OS X automatically turns on all accessories in the printer driver when you install the printer software. If you add a new accessory later, follow these steps: 1. 2. 3. 4. Open the System Preferences and then select Print & Fax or Print & Scan. Select the printer from list of printers, and then click Options & Supplies. Click the Driver tab. Select the options you want to install, and then click OK.
Chapter 1 Turn the printer off Turn the printer off by pressing the (Power) button located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
Chapter 2 Print documents (Windows) 1. 2. 3. 4. 5. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Printer Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
NOTE: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, and without any additional software or printer drivers. For more information, seeHP ePrint. Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. 2. 3. 4. 5. 6. 7. 8. Load paper in the tray.
Chapter 2 Print on envelopes Avoid envelopes with the following characteristics: • • • • Very slick finish Self-stick adhesives, clasps, or windows Thick, irregular, or curled edges Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system.
5. 6. Select the appropriate envelope size in the Paper Size pop-up menu (if available). Select the Orientation option. NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. Select any other print settings that you want, and then click Print to begin printing. Print photos Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout.
Chapter 2 Print photos on photo paper (Mac OS X) 1. 2. Load paper in the tray. For more information, see Load media. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. 3. 4. 5. 6. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the paper size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print.
Print on special or custom-size paper (Mac OS X) NOTE: Before you can print on custom-size paper, you must set up the custom size in the HP software provided with the printer. For instructions, see Set up custom sizes (Mac OS X). 1. 2. Load the appropriate paper in the tray. For more information, see Load media. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. 3. 4. 5. 6. 7. 8.
Chapter 2 Before printing, open the file and make sure the size of the document or image matches the size of the media loaded in the printer. NOTE: Borderless printing is only available in some applications. Follow the instructions for your operating system. • • Print borderless documents or photos (Windows) Print borderless documents or photos (Mac OS X) Print borderless documents or photos (Windows) 1. 2. 3. 4. 5. 6. 7. 8. 9. Load paper in the tray. For more information, see Load media.
8. 9. If necessary, click the disclosure triangle beside Color Options and select the appropriate Photo Fix options: • Off: Applies no automatic adjustments to the image. • Basic: Automatically focuses the image; moderately adjusts image sharpness. Select any other print settings that you want, and then click Print to begin printing. Print on both sides (duplexing) You can print on both sides of a sheet of media automatically by using the automatic two-sided printing accessory (duplexer).
Chapter 2 6. Select the paper size from the Paper Size pop-up menu (if available). NOTE: You might need to select the paper-size option labeled Two-Sided margins. 7. Click the Two-Sided Printing pop-up menu, select Print Both Sides, and then click the appropriate binding options for the document. - OR Click the Layout pop-up menu, and then select the appropriate binding options for the document from the Two-Sided pop-up menu.
3 HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed. Once you have signed up for an account on ePrintCenter (www.eprintcenter.
Chapter 3 3. 4. 5. Click the Web Services tab. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions to accept the terms of use. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.
Use HP ePrint HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location. To use HP ePrint, make sure to have the following: • • An Internet- and email-capable computer or mobile device An HP ePrint-capable printer on which Web Services has been enabled TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest features, visit ePrintCenter (www.eprintcenter.com).
Chapter 3 Remove Web Services To remove Web Services, complete the following steps: 1. 2. 3. 38 HP ePrint Open the EWS. For more information, see Embedded web server. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. Click Remove Web Services.
4 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
Chapter 4 Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel. For information about using these tools, see Printer management tools and Use the printer control panel. You can also print the Printer Status page to view this information (see Understand the printer status report). NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the printer, see HP supplies and accessories. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions.
Chapter 4 Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing. 6. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. Close the ink-cartridge access door. Related topics HP supplies and accessories Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/hpinfo/ globalcitizenship/environment/recycle/). The memory chips from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well. Any third party possessing the cartridge might have access to the anonymous information on the memory chip.
5 Solve a problem The information in this chapter suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Obtain electronic support To find support and warranty information, go to the HP website at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support. This website also offers technical support, drivers, supplies, ordering information and other options such as: • • • • Access online support pages.
Chapter 5 Before you call Call HP support while you are in front of the computer and the printer.
For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems.
Chapter 5 After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support website: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
This section contains the following topics: • • • • • • • • The printer shuts down unexpectedly Alignment fails The printer is not responding (nothing prints) The printer prints slowly The printer is making some unexpected noises Blank or partial page printed Something on the page is missing or incorrect Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) pow
Chapter 5 Check the cable connections • Make sure both ends of the USB cable or Ethernet cable are secure. • If the printer is connected to a network, check the following: ◦ Check the Link light on the back of the printer. ◦ Make sure you are not using a phone cord to connect the printer. Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion.
Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
Chapter 5 More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in the file Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the Print Quality Diagnostic page Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information, see Print quality troubleshooting.
Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Print. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.
Chapter 5 Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so.
Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges is not necessary.
Chapter 5 Solution 6: Print and evaluate a print quality report Solution: To print a print quality report • (Power) button, press the (Cancel) Control panel: Press and hold the button seven times, press the (Resume) button two times, and release the (Power) button. • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print.
If defects are seen on the Print Quality Diagnostic report, follow the steps below: 1. 2. 3. 4. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed. Align the printhead.
Chapter 5 Media is not coming out correctly • Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer. • Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly.
• • Make sure the tray is not overloaded with paper. Use HP media for optimum performance and efficiency. Solve problems using HP ePrint and HP websites This section provides solutions to common problems using HP ePrint and HP websites. • • Solve problems using HP ePrint Solve problems using HP websites Solve problems using HP ePrint If you are having problems using HP ePrint, check the following: • Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
Chapter 5 TIP: For additional help on setting up and using HP ePrint, visit ePrintCenter (www.eprintcenter.com). Solve problems using HP websites If you are having problems using HP websites from your computer, check the following: • • • Make sure the computer that you are using is connected to the Internet. Make sure the web browser meets the minimum system requirements. For more information, see HP website specifications.
Follow these suggestions in order, starting with those listed in the “Basic wireless troubleshooting” section. If you still encounter problems, follow the suggestions provided in the “Advanced wireless troubleshooting” section. • • • Basic wireless troubleshooting Advanced wireless troubleshooting After resolving the problems TIP: For more information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting.
Chapter 5 Advanced wireless troubleshooting If you have tried the suggestions provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following suggestions in the order presented: • • • • • • Step 1: Make sure your computer is connected to your network Step 2: Make sure that the printer is connected to your network Step 3: Check to see if the firewall software is blocking communication Step 4: Make sure the printer is online and ready Ste
To check a wireless connection 1. Make sure that your computer's wireless has been turned on. (For more information, see the documentation that came with your computer.) 2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network. Windows a.
Chapter 5 A: Make sure the printer is on the network 1. If the printer supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled. 2. If the printer is connected to a wireless network, print the network configuration page. For more information, see Understand the network configuration page. 3.
communicate with each other over the network. For more information, see Configure your firewall software to work with the printer. If you are able to open the EWS, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer. For more information, see the documentation provided with your firewall software.
Chapter 5 you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. 2. 3. Click Start, and then click Printers or Printers and Faxes or Devices and Printers. - Or Click Start, click Control Panel, and then double-click Printers. Determine if the version of the printer driver in the Printers or Printers and Faxes or Devices and Printers folder is connected wirelessly: a.
Mac OS X 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications icon on the toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions. Configure your firewall software to work with the printer A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer.
Chapter 5 Solve printer management problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • Embedded web server cannot be opened NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection.
Check the printer IP address • To check the IP address of the printer, obtain the IP address on the network configuration page. To print a network configuration page, press and hold the (Resume) button, and then press the (Wireless) button. • Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.). For example, if the IP address is 123.123.
Chapter 5 Check the printheads and ink cartridges • Make sure that all of the printheads and ink cartridges are firmly installed in their correct, color-coded slot. Press down firmly on each one to ensure proper contact. The printer cannot work if they are not all installed. • Make sure that the printhead latch is closed correctly. • If the display shows a printhead error message, clean the contacts on the printheads.
◦ • Make sure the printer is installed on the same subnet as the computers that use the printer. ◦ If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page.
Chapter 5 1 2 3 4 5 6 1. 2. 3. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the automatic two-sided printing accessory or duplexer), and the connectivity settings. Print Usage Information: Provides the total number of pages printed, as well as the number of borderless pages printed.
Understand the network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer. You can use the network configuration page to help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. To print the network configuration page On the printer control panel, press and hold the (Wireless) button.
Chapter 5 1. 2. 3. 4. 5. WPS PIN: Shows the WPS PIN for you to set up the printer on your wireless network using the PIN Method. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server. 802.3 Wired: Shows information about the active Ethernet network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer. 802.
• • WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on your network, the printer automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002-compliant dynamic name services as long as a WINS server IP address has been specified. IPP: Internet Printing Protocol (IPP) is a standard network protocol for remote printing.
Chapter 5 To clean the printhead from HP Utility (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. In the Information And Support section, click Clean Printheads. 3. Click Clean, and then follow the onscreen instructions. To clean the printhead from the embedded web server (EWS) 1. Open the EWS. For more information, see To open the embedded web server. 2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 3.
Remove and reinstall the printhead 1. Make sure that the printer is turned on. 2. Open the top cover and the ink-cartridge access door. 3. Lift the latch handle on the print carriage. 4. Remove the printhead by lifting it up and then pulling it out of the printer.
Chapter 5 5. Make sure the latch handle is raised, and then reinsert the printhead. 6. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 7. Close the ink-cartridge access door and the top cover. Clear jams Occasionally, media becomes jammed during a job.
To clear a jam Use these steps to clear a paper jam. 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the automatic two-sided printing accessory (duplexer). 2. Check the duplexer. a. Push the button on either side of the duplexer, and then remove the unit. b. c. 3. Locate any jammed media inside the printer, grasp it with both hands and then pull it towards you.
Chapter 5 4. 5. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following: a. Ensure the printer is turned off and disconnect the power cord. b. Lift the printer off Tray 2. c. Remove the jammed media from the bottom of the printer or from Tray 2. d. Reposition the printer on top of Tray 2. Open the print carriage access door.
Control panel lights reference The control panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary. For more information about the printer control panel, see Use the printer control panel. 1 2 3 4 5 6 12 7 11 10 9 8 Label Name and Description 1 Printhead align icon. Shows that the printhead requires alignment. 2 Ink cartridge access door open icon.
Chapter 5 (continued) Label Name and Description 10 Ethernet network icon. Shows that an Ethernet network connection exists. 11 Wireless network icon. Shows that a wireless network connection exists. 12 Ink cartridge information icons. Displays ink cartridge information, including fill levels. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays.
(continued) Light description/Light pattern Explanation and recommended action The Power light is on and the Resume light blinks. The media width setting does not match the media loaded. Change the media setting in the print driver to match the media loaded. For more information, see Print on special and custom-size paper. Load paper and press cancel. (Resume) button to Print the document again. The Power light is on, the Out of Paper icon blinks, and the Resume light blinks.
Chapter 5 (continued) Light description/Light pattern Explanation and recommended action The Power light blinks. The printer is turning on or off, or is processing a print job. No action is required. The printer is pausing for the ink to dry. Wait for the ink to dry. The Power light, the Paper Jam icon, and the Resume light blink. Print media is jammed in the printer. The Power light and the Resume light blink. The printer carriage has stalled. Remove all media from the output tray.
(continued) Light description/Light pattern Explanation and recommended action The Power light blinks and the Printhead Alert icon is on. The printhead is incompatible. The Power light is on, the Printhead Alert icon blinks, and all ink cartridge icons blink. • • If the error persists, replace the printhead. For more information, see Remove and reinstall the printhead. The printhead is missing, not installed properly, or damaged.
Chapter 5 (continued) Light description/Light pattern Explanation and recommended action The Power light is on; and for one or more ink cartridge lights, only one segment of the ink indicator is on. One or more of the ink cartridges are low on ink and will need to be replaced soon. Get new ink cartridges and replace the existing cartridges when prompted to do so. NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
(continued) Light description/Light pattern Explanation and recommended action The HP ePrint light is off. • • • • The HP ePrint light is on. HP ePrint has not been set up. To set up HP ePrint, press the (HP ePrint) button, and then follow the instructions on the information page that prints. HP ePrint has been set up but has been turned off. (HP To turn on HP ePrint, press the ePrint) button. HP ePrint is turned on but is unable to connect.
Chapter 5 (continued) Light description/Light pattern Explanation and recommended action The HP ePrint light blinks. HP ePrint is trying to connect. The HP ePrint light blinks when you turn on or turn off HP ePrint. If HP ePrint is able to connect successfully, the light blinks and then turns on. If HP ePrint cannot connect, the light blinks and then turns off.
A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information 89
Appendix A Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Appendix A Printer specifications This section contains the following topics: • Physical specifications • • Product features and capacities Processor and memory specifications • System requirements • • Network protocol specifications Embedded web server specifications • Media specifications • • Print specifications HP ePrint and HP website specifications • Environmental specifications • • Electrical specifications Acoustic emission specifications Physical specifications • Size (with automa
(continued) Feature Capacity Duty cycle Up to 25,000 pages per month Processor and memory specifications Printer processor ARM R4 Printer memory 128 MB DDR2 System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/go/customercare. Operating system compatibility • Windows XP Service Pack 3, Windows Vista, Windows 7 • Mac OS X v10.5, v10.6, v10.7 • Linux (For more information, see http://hplipopensource.com/hplip-web/index.
Appendix A • • Microsoft Windows Small Business Server 2008 Terminal Services Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0 • Novell Netware 6.5, Open Enterprise Server 2 Compatible network protocols TCP/IP Network management Embedded web server (Ability to remotely configure and manage network printers) Embedded web server specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • A web browser (either Microsoft Internet Explorer 7.
(continued) Media size Tray 1 Tray 2 Duplexer 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches)* U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)* A5 (148 x 210 mm; 5.8 x 8.3 inches)* 6 x 8 inches Edge-to-Edge A4* Edge-to-Edge Letter* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x 7.
Appendix A (continued) Media size Tray 1 Tray 2 Duplexer Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) A4 index card (210 x 297 mm; 8.3 x 11.7 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches) Index Card Letter (216 x 279 mm; 8.5 x 11 inches) Photo media Photo media (76.2 x 127 mm; 3 x 5 inches) Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (8.
Tray Type Weight Capacity Tray 1 Paper 60 to 105 g/m2 Up to 250 sheets of plain paper (16 to 28 lb bond) Photo media Envelopes Cards (25 mm or 1 inch stacked) 280 g/m2 Up to 100 sheets (75 lb bond) (17 mm or 0.67 inch stacked) 75 to 90 g/m2 Up to 30 sheets (20 to 24 lb bond envelope) (17 mm or 0.
Appendix A Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.S. Letter 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) Windows and 12mm (0.47 inch) Mac OS X and Linux 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) U.S. Legal A4 U.S. Executive U.S. Statement 8.
HP ePrint specifications • An Internet connection using either an Ethernet or wireless connection. • Maximum size of email and attachments: 5 MB • Maximum number of attachments: 10 NOTE: The printer’s email address must be the only address listed in the “To” line of the email message.
Appendix A Acoustic emission specifications Print in Draft mode, noise levels per ISO 7779 • Sound pressure (bystander position) • Sound power LpAm 57 (dBA) (mono Draft print) LwAd 7.
Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
Appendix A Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord GS Declaration (Germany) Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • Low Voltage Directive 2006/95/EC • EMC Directive 2004/108/EC • Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Appendix A Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • • • • Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits.
Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is VCVRA-1101. This regulatory number should not be confused with the marketing name (HP Officejet Pro 8100 ePrinter) or product number.
Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Appendix A Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
English European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician.
Appendix A RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) 110 Technical information
Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
Appendix A THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.
All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
Appendix A HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix A 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
* notice, this list of conditions and the following disclaimer in the * documentation and/or other materials provided with the distribution. * 3. Neither the name of the project nor the names of its contributors * may be used to endorse or promote products derived from this software * without specific prior written permission.
Appendix A jloup@gzip.org madler@alumni.caltech.edu The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP website (www.hpshopping.com) for the latest updates. You may also make purchases through the website. NOTE: Not all cartridges are available in all countries/regions.
Appendix B NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low on link message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing of everyday documents.
C Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network connection to the printer. For more information, see Embedded web server.
Appendix C Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. Open the embedded web server (EWS). For more information, see To open the embedded web server. 2. Click the Network tab, and then click Advanced in the Wired (802.3) section. 3. 4. In the Link Settings section, click Manual. Click to select the link speed that matches your network hardware: • 2. 10-Full • • 3. 10-Half 4. 100-Full • 5.
Creating and using firewall rules Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IP addresses and services. Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those addresses and services.
Appendix C (continued) Item Limit Maximum number of user-defined address templates. 5 Maximum number of services you can add to a user-defined service template. 40 NOTE: The predefined All Services template is not subject to this limitation and includes all services supported by the print server. Maximum number of services you can add to the policy. 40 For a given rule, only one address template and one service template can be added. Maximum number of service templates in the policy.
Before you begin Before you begin setting up the wireless connection, check the following: • The printer is not connected to the network using a network cable. • The wireless network is set up and functioning correctly. • The printer and the computers that use the printer are on the same network (subnet). While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password: • The wireless network name is the name of your wireless network.
Appendix C NOTE: To use WPS, make sure your wireless router or wireless access point supports WPS. Routers that support WPS often have a Wireless (WPS) button or a button labeled “WPS”. You can use one of the following methods to set up the printer using WPS: • Push Button Method: Use the Wireless (WPS) or WPS button, if available, on your router. • PIN Method: Enter the PIN generated by the printer in the router’s configuration software. To connect the printer using the Push Button Method 1.
Mac OS X 1. Open HP Utility. For more information, see .HP Utility (Mac OS X) 2. Click the Applications icon on the HP Utility toolbar. 3. Double-click HP Setup Assistant, and then follow the onscreen instructions. To change from a USB connection to a wireless connection Follow the instructions for your operating system. Windows 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. 2.
Appendix C Overview of security settings To help improve the security of the wireless network and prevent unauthorized access, the printer supports many common types of network authentication, including WEP, WPA, and WPA2. • • • WEP: Provides security by encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses.
• Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with an Ethernet connection when you want to make configuration changes. • Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet.
Appendix C 1. On the computer desktop, click Start, select Settings, click Control Panel, and then click Add/Remove Programs. - Or Click Start, click Control Panel, and then double-click Programs and Features. 2. Select the printer name, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect the printer from your computer. 4. Restart your computer. NOTE: It is important that you disconnect the printer before restarting your computer.
D Printer management tools This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Embedded web server Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. Open the Toolbox 1.
Appendix D This section contains the following topics: About cookies • • To open the embedded web server About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
E How do I? • Get started • Print • Work with ink cartridges • Solve a problem How do I? 133
F Errors (Windows) Unable to Communicate with Printer The computer cannot communicate with the printer because one of the following events has occurred: • • The printer has been turned off. The cable connecting the printer - such as a USB cable or a network (Ethernet) cable – has been disconnected. • If the printer is connected to a wireless network, the wireless connection has been broken.
Turn off the printer, and then turn it on again. If the problem persists, contact HP support for service or replacement. Cartridge Problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order printing supplies online for information about obtaining cartridges for the printer. To solve this problem, try the following solutions.
Appendix F The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press (Power) button to turn off the printer, and then check the printer for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer. Before you try to clear the jam, check the following: • Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged.
Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printer problems. Printer failure There was a problem with the printer. Usually, you can resolve such problems by completing the following steps: 1. Press the 2. Unplug the power cord, and then plug in the power cord again. 3. Press the (Power) button to turn off the printer. (Power) button to turn on the printer.
Appendix F Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print and then remove the cartridge. Printer supply upgrade successful The supply upgrade was successful. The cartridges listed in the message can now be used in the printer. Printer supply upgrade problem The supply upgrade was not successful.
Do not use SETUP cartridges SETUP cartridges cannot be used after the printer has been initialized. Remove and install nonSETUP cartridges. For more information, see Replace the ink cartridges. New printhead low on ink The used cartridges listed in the message might not have enough ink to complete one-time startup processes. Solution: Install new cartridges that came with your replacement printhead or click Continue to use installed cartridges.
Appendix F Problem with printer preparation The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be inaccurate. Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead cleaning procedure from the toolbox might improve it. For more information about cleaning the printhead, see Clean the printhead. Color cartridge low on ink The cartridges listed in the message are low on ink.
NOTE: If your cartridge is still under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support.
Index A D accessibility 6 accessories installation 19 printer status report 72 turn on and off in driver 22 warranty 90 acoustic emissions 100 after the support period 48 align printhead 76 diagnostic page 56 double-sided printing 33 driver accessories settings 22 warranty 90 duplexer clear jams 78 installation 19 media sizes supported 94 media types and weights supported 96 turn on and off in driver 22 duty cycle 93 B blank pages, troubleshoot print 51 both sides, print on 33 buttons, control panel 10
Index lights on control panel illustration 82 understanding 82 lights reference 81 lights, control panel 10 link speed, setting 122 load photo 17 tray 15, 16 tray 2 20 load cards 17 load custom-size media 18 load envelopes 16 load media 15 locking trays 21 M Mac OS custom-size paper 31 Print borderless 32 Print photos 30 print settings 26 turn accessories on and off in driver 22 Mac OS X HP Utility 131 maintain printhead 75 maintenance align printhead 76 check ink levels 40 clean printhead 75 diagnostic pa
R T radio interference reducing 129 regulatory information 104 radio, turn off 121 rear access panel clear jams 78 illustration 9 recycle print cartridges 106 regulatory information 101, 104 regulatory model number 105 replace ink cartridges 41 reports diagnostic 56 print quality 56 printhead 75 Resume button 10, 81 temperature specifications 99 text troubleshoot 52 tray 1 capacity 96 media sizes supported 94 media types and weights supported 96 tray 2 capacity 96 installation 19 load media 20 media size
Index regulatory information 104 set up 124 145
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