HP Officejet Pro K8600 Printer series User Guide Podręcznik użytkownika
HP Officejet Pro K8600 Printer series User Guide
Copyright information © 2007 Copyright Hewlett-Packard Development Company, L.P. Edition 1, 10/2007 Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Contents 1 Get started Find other resources for the product .........................................................................................5 Accessibility ..............................................................................................................................6 Understand the device parts .....................................................................................................7 Front view ............................................................................
Use device management tools ...............................................................................................29 Embedded Web server .....................................................................................................29 To open the embedded Web server ...........................................................................29 Embedded Web server pages ....................................................................................30 Toolbox (Windows) .....................
Contents Solve printing problems ..........................................................................................................55 The device shuts down unexpectedly ...............................................................................55 All device lights are on or flashing ....................................................................................55 The device is not responding (nothing prints) ...................................................................
Obtain HP telephone support .................................................................................................81 Before you call ..................................................................................................................81 Support process ................................................................................................................ 82 HP support by phone ...................................................................................................
1 Get started This guide provides details about how to use the device and to resolve problems. • • • Find other resources for the product Accessibility Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources: Resource Description Location Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the Starter CD.
Chapter 1 (continued) Resource Description ƕ ƕ • • • Location Serial number Firmware version number Accessories installed (for example, the duplexer) Number of pages printed from the trays and accessories Printing supply status Print quality diagnostic page Diagnoses issues that affect print quality and helps you decide whether to run any maintenance services to improve the print quality of your printouts. For more information, see To print the print quality diagnostic page.
Mobility For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility.
Chapter 1 (continued) 7 Ink cartridge door 8 Ink cartridges 9 Ink cartridge lights 10 Printhead lights 11 Printheads 12 Printhead latch Control panel For more information about interpreting control-panel lights, see Control-panel lights reference.
(continued) 3 Rear universal serial bus (USB) port 4 Rear access panel (for models with no duplexer) 5 Automatic two-sided printing accessory (duplexer) (available on some models) Understand the device parts 9
2 Install the accessories This section contains the following topics: • Install the duplexer Install the duplexer NOTE: This feature is available with some models of the device. For ordering information, see Accessories. You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplexer) is installed. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer 1.
3 Use the device This section contains the following topics: • • • • • • • • • Select print media Load media Change print settings Use the HP Solution Center (Windows) Print with the rear manual feed slot Print on both sides (duplexing) Print on special and custom-sized media Print borderless Cancel a print job Select print media The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities.
Chapter 3 Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged. • Use tightly constructed envelopes, and make sure the folds are sharply creased. • Load envelopes with the flaps facing up. Photo media • Use the Best mode to print photographs.
Media size Tray 1 Rear manual feed tray Automatic duplexer Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11 inches) 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches) U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) A3 (297 x 420 mm; 11.7 x 16.5 inches) A3+ (297 x 330 mm; 13 x 19 inches) A6 (105 x 148 mm; 4.
Chapter 3 (continued) Media size Panorama (101.6 x 304.8 mm; 4 x 12 inches) Borderless (Photo) Panorama (101.6 x 254 mm; 4 x 10 inches) Borderless (Photo) Panorama (101.6 x 279.4 mm; 4 x 11 inches) Borderless (Photo) Panorama (101.6 x 304.8 mm; 4 x 12 inches) Envelopes U.S. #10 Envelope (105 x 241 mm; 4.13 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches) HP Greeting Card Envelope (111 x 152 mm; 4.38 x 6 inches) A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches) DL Envelope (110 x 220 mm; 4.
(continued) Media size Tray 1 Rear manual feed tray Automatic duplexer Photo media (76.2 x 127 mm; 3 x 5 inches) Photo media (102 x 152 mm; 4 x 6 inches) Photo media (5 x 7 inches) Photo media (8 x 10 inches) Photo media (10 x 15 cm) Photo L (89 x 127 mm; 3.5 x 5 inches) Borderless photo media (102 x 152 mm; 4 x 6 inches) Borderless photo media (5 x 7 inches) Borderless photo media (8 x 10 inches) Borderless photo media (8.
Chapter 3 Understand supported media types and weights NOTE: Duplexer is available with some models. Tray Type Weight Capacity Tray 1 Paper 60 to 130 g/m2 Up to 250 sheets of plain paper (16 to 36 lb bond) (25 mm or 1 inch stacked) Transparencies Up to 60 sheets (18 mm or 0.71 inch stacked) Photo media Up to 280 g/m2 Up to 60 sheets (75 lb bond) (18 mm or 0.71 inch stacked) Labels Up to 60 sheets (18 mm or 0.
Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* U.S. Letter 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) NOTE: If you are using the duplexer (available with some models), the minimum top margin must match or exceed 12 mm (0.48 inch).
Chapter 3 (continued) Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin* NOTE: If you are using the duplexer (available with some models), the minimum bottom margin must match or exceed 20 mm (0.79 inch). Envelopes 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) Panorama 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.
3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then lower the output tray. 4. Pull out the extension on the output tray. To load small media NOTE: If you are printing on thick paper (such as cardstock), you can use the rear manual feed slot. For more information, see Print with the rear manual feed slot. 1. Raise the output tray and remove any media from the input tray. 2.
Chapter 3 4. Press the button on top of the paper guide and slide the guide to the right until it stops at the edge of the media. 5. Press the input tray lock and slide the tray in until the small media guide stops at the edge of the media. As you slide the tray, the small media guide extends until it touches the edge of the media. 6. Lower the output tray. 7. When printing, select the appropriate media type and size from the printer driver.
5. Insert a sheet of media print-side up into the left side of the slot for the device to load automatically. 6. Press (Resume button) to print. 7. If you are printing more than one page, press inserting each sheet. (Resume button) to print after Change print settings You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver.
Chapter 3 Use the HP Solution Center (Windows) Use the HP Solution Center to change print settings, order supplies, and access the onscreen Help. The features available in the HP Solution Center vary depending on the devices you have installed. The HP Solution Center is customized to show icons that are associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not appear in the HP Solution Center.
Print on both sides (duplexing) You can print on both sides of a sheet of media, either automatically by using the optional automatic two-sided printing accessory (duplexer), or manually by turning the media over and feeding it into the device again. • • • Guidelines for printing on both sides of a page To perform duplexing (Windows) To perform automatic duplexing (Mac OS) Guidelines for printing on both sides of a page • • • • • • Always use media that conforms to the device specifications.
Chapter 3 7. Select or clear the Flip Pages Up check box depending on which way you want the binding. See the graphics in the print driver for examples. 8. Choose a booklet layout from the Booklet Layout drop-down list, if you want. 9. Change any other settings, and then click OK. 10. Print your document. To perform automatic duplexing (Mac OS) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2.
To print on special or custom-sized media (Mac OS) 1. 2. 3. 4. Load the appropriate media. For more information, see Load media. On the File menu, click Page Setup. Select the media size. To set a custom media size: a. Click Manage Custom Sizes in the Paper Size pull-down menu. b. Click New and type a name for the size in the Paper Size Name box. c. In the Width and Height boxes, type the dimensions and set the margins, if desired. d. Click Done or OK, and then click Save. 5.
Chapter 3 9. If you are printing photos, select Best from the Print Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi* for optimum print quality. *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk space (400 MB or more) and will print more slowly. 10. Change any other print settings, and then click OK. 11. Print the document. 12.
4 Configure and manage This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics.
Chapter 4 Monitor the device This section provides instructions for monitoring the device. Use this tool... to obtain the following information.... Control panel Obtain information about the status of jobs that are being processed, the operating status of the device, and the status of ink cartridges and printheads. Embedded Web server • • • • Printer status information: Click the Information tab, and then click an option available on the left pane.
(continued) Use this tool... to do the following... • • Order supplies: On any tab, click the Order Supplies button, and then follow the onscreen instructions. Support: On any tab, click the Support button, and then select a support option. Toolbox (Windows) Perform device maintenance tasks: Click the Services tab. HP Printer Utility (Mac OS) Perform device maintenance tasks: Open the Information and Support panel, and then click the option for the task that you want to perform.
Chapter 4 • • • Web browser: In a supported Web browser on your computer, type the IP address that has been assigned to the device. For example, if the IP address is 123.123.123.123, type the following address into the Web browser: http://123.123.123.123 The IP address for the device is listed on the network configuration page. For more information, see Understand the network configuration page. After opening the embedded Web server, you can bookmark it so that you can return to it quickly in the future.
To open the Toolbox • From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox. • Right-click the HP Digital Imaging Monitor in the tray, point to the device, and then click Display Printer Toolbox. • From the Printer Properties, click Printing Preferences, Features or Color Tabs, and then select Printer Services. Toolbox tabs The Toolbox contains the following tabs.
Chapter 4 Tabs Contents • • Calibrate Linefeed: Allows you to perform linefeed calibration. For more information, see To calibrate the linefeed. Control Panel Language: Allows you to set the language used to print reports such as the self-test diagnostic page. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find Web site support information.
• • Control Panel Language: Allows you to set the language used to print reports such as the self-test diagnostic page. HP Support: Gain access to HP Web site where you can find support for the device, register the device, and find information about returning and recycling used printing supplies. Printer Settings panel • Trays Configuration: Set the default media type and size for a tray. • Additional Settings: Launch the embedded Web server to change network settings.
Chapter 4 • • • • Notification of print driver updates: Alerts you when there is an update for the printer driver. A message appears on the HP Instant Support homepage; click the link within the message to go directly to the download section of the HP Web site. Managing ink and media usage (myPrintMileage): Helps you manage and forecast device supplies usage.
On the myPrintMileage Web site, you can see the print analysis, such as the amount of ink you have used, whether you use more black or color ink, and the estimated number of pages you can print with the remaining amount of ink To gain access to myPrintMileage • Embedded Web server: Click the Support button, and then click myPrintMileage. NOTE: The Support button is available in all pages. • • Toolbox (Windows): Click the Information tab, and then click myPrintMileage and follow the onscreen instructions.
Chapter 4 1. Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplex unit), and the number of pages printed from the trays and accessories. 2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and expiration dates of the ink cartridges. NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary.
1. General Information: Shows information about the current status and connection type of the network, and other information, such as the URL of the embedded Web server and the hardware address of the device. Network Status: This setting can be 'Ready' or 'Offline'. When the setting is 'Offline', it implies either that the IP is being assigned or negotiated by the DNS server, or that the AutoIP or the network is not available. 2. 802.
Chapter 4 setup experience. However, if you have connected the cable first, see To connect the device before installing the software. Direct connection You can connect the device directly to your computer using a USB cable. NOTE: If you install the device software and connect the device to a computer running Windows, you can connect additional devices to the same computer with USB cables without reinstalling the device software.
5. Click Next and follow the onscreen instructions. 6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the installation program (this might take a short while). 7. Complete the installation process. NOTE: You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see To share the device on a locally shared network.
Chapter 4 In addition, you can connect to a network printer on both types of networks using the Add Printer wizard in Windows. For more information, see To install the printer driver using Add Printer. To install the device on a network Use the following steps to install the device software in the following networking scenarios: You have a peer-to-peer network (a network without a dedicated print server) 1. Remove the protective cover from the device's network port and connect the device to the network. 2.
5. Do one of the following: Type in the network path or queue name of the shared device, and then click Next. Click Have Disk when prompted to select the device model. Click Next and locate the device in the list of shared printers. 6. Click Next and follow the onscreen instructions to complete the installation.
Chapter 4 To install the software for network or direct connection 1. Connect the device to your computer with a USB cable. 2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop, and then double-click the setup icon. Also, you can locate the Installer folder on the Starter CD. 3. Click Install Software and follow the onscreen instructions. 4. If necessary, share the device with other Macintosh computer users.
d. In the document, click File, and then select Print. e. From the drop-down menu next to Printer, select Shared Printers, and then select your device. f. Make additional settings, if necessary, and then click Print. Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software.
Chapter 4 4. Restart your computer. NOTE: It is important that you disconnect the device before restarting your computer. Do not connect the device to your computer until after you have reinstalled the software. 5. Insert the device Starter CD into your computer's CD-ROM drive and then start the Setup program. 6. Follow the onscreen instructions and also see To install the software before connecting the device (recommended).
5 Maintain and troubleshoot This section contains the following topics: • • • • • • • • • • • Supported ink cartridges Replace the ink cartridges Maintain the printheads Store printing supplies Troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problems Solve device management problems Troubleshoot installation issues Clear jams Supported ink cartridges The availability of ink cartridges varies by country/region.
Chapter 5 NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary. After removing a cartridge from its package, install it right away. Do not remove a cartridge from the device for long periods of time. To find out which ink cartridges work with your device, see Supplies. To replace the ink cartridges 1. Gently pull open the ink cartridge cover. 2. Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you. 3.
When the quality of printouts deteriorates, complete the relevant steps based on the following sequence: 1. Check the health of the printheads. For more information, see To check printhead health. 2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. 3. Clean the printheads. For more information, see To clean the printheads. 4.
Chapter 5 • Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. • 1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of pages printed from the trays and duplexer, the ink level information, and the printhead health status.
• • Toolbox (Windows): Click the Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and Support panel. To clean the printheads If printed characters are incomplete, or dots or lines are missing from printouts, ink nozzles might be clogged and you might need to clean the printheads. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes up to 3.5 minutes.
Chapter 5 1. Open the cover. 2. If the carriage does not move to the left automatically, press and hold the (Resume button) until the carriage moves to the left. Wait for the carriage to stop moving, and then unplug the power cord from the printer. 3. Lift the printhead latch. 4. Lift the handle of the printhead you want to replace and and pull the printhead out of its slot. 5. Obtain clean, dry, soft and lint-free cleaning material.
6. Wipe the electrical contacts on the printhead but do not touch the nozzles. CAUTION: The electrical contacts are small copper-color squares, grouped on one face of the printhead. The nozzles are on a different face of the printhead. Ink will be visible on the nozzles. Touching the nozzles can cause permanent nozzle damage. Also, ink can permanently mark clothing. 7. After cleaning, place the printhead on a sheet of paper or paper towel.
Chapter 5 15. If the printhead light continues to blink, replace the printhead which corresponds to the blinking printhead light. 16. Wait while the device initializes the printheads and prints the alignment pages. If the device does not print the pages, start the alignment process manually. For more information, see To align the printheads. To replace the printheads NOTE: To find out which printheads work with your printer, see Supplies. 1. Open the cover. 2.
5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. 6. Remove the new printhead from its package, and then remove its orange protective caps. CAUTION: Do not shake printheads after the caps are removed. 7. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact. 8.
Chapter 5 Store printing supplies This section covers the following topics: • • Store ink cartridges Store printheads Store ink cartridges Ink cartridges can be left in the device for extended periods of time. If you remove the ink cartridges, place them in an airtight container, such as a resealable plastic bag. Store printheads Printheads can be left in the device for extended periods of time. If you remove the printheads, place them in an airtight container, such as a resealable plastic bag.
ƕ ƕ Pause Printing is not selected if you are using a computer running Windows. You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. NOTE: Some problems can be resolved by resetting the device.
Chapter 5 Check the printhead initialization When printheads are installed or replaced, the device automatically prints a few alignment pages to align the printheads. This process takes about 10 minutes. Until this process is complete, only the automatic alignment pages can be printed. Check the device software installation If the device is turned off when printing, an alert message should appear on your computer screen; otherwise, the device software might not be installed correctly.
Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After the device has restarted, reinsert the printhead. Device takes a long time to print Check the system resources Make sure your computer has enough resources to print the document in a reasonable amount of time. If the computer meets only the minimum system requirements, documents might take longer to print.
Chapter 5 about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. Something on the page is missing or incorrect Check the printheads Print the print quality diagnostic page on a clean sheet of white paper.
Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see Set minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Change print settings.
Chapter 5 Poor quality printouts Check the printheads and ink cartridges Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Check the paper quality The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see Select print media.
Check the document file The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available. Ink is smearing Check the print settings • When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies.
Chapter 5 Check the paper type setting When printing on transparencies or other special media, select the corresponding media type in the print driver. For more information, see To print on special or customsized media (Windows). Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page.
Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page. Check the graphics placement Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.
Chapter 5 • • When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.) If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full.
• • • • If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full. If necessary, place the media on top of other paper of the same size so that the stack height is within this range. When reinserting a removeable tray into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time.
Chapter 5 Troubleshoot installation issues If the following topics do not help, see Support and warranty for information about HP support. • • • Hardware installation suggestions Software installation suggestions Solve network problems Hardware installation suggestions Check the device • Make sure that all packing tape and material have been removed from outside and inside the device. • Make sure that the device is loaded with paper.
Verify installation preliminaries • Make sure to use the Starter CD that contains the correct installation software for your operating system. • Before installing software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage.
Chapter 5 Clear jams Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam. WARNING! Do not reach into the device when it is on or when the carriage is stuck. When you open the print carriage access door, the carriage should return to its position on the right side of the device. If it does not move to the right, turn off the device before you remove any jam. • • • • • Make sure that you are printing with media that meets specifications.
c. If the jam is not there, push the latches inwards to remove the cover. If the jam is inside the duplexer, carefully remove it. Close the cover. d. Reinsert the rear access panel or the duplexer into the device. 3. If you cannot locate the jam, lift the output tray and check for a jam in Tray 1. If media is jammed in the tray, do the following: a. Raise the output tray. b. Pull the paper towards you. c. Lower the output tray. 4. Open the print carriage access door.
Chapter 5 • • • • 70 Always use media that conforms with specifications. For more information, see Select print media. Make sure the output tray is not overly full. Make sure media is aligned against the right side of a tray. Make sure the media length and width guides are adjusted snugly against the media, but do not crinkle or bend it.
6 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary.
Chapter 6 Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates. Light description/Light pattern Explanation and recommended action All lights are off. The device is off. The Power light is on. • Connect the power cable. • Press (Power button). The device is ready. No action is required. The Power light blinks. The device is turning on or off, or is processing a print job. No action is required.
(continued) Light description/Light pattern Explanation and recommended action The Power light, Resume light, and Door Open light are on. There is a cover or door open. The Power light and the Resume light blink, and one or more of the ink cartridge lights are on. • Make sure all doors and covers are closed. • Press (Resume button) to continue printing. One or more of the ink cartridges have expired.
Chapter 6 (continued) Light description/Light pattern Explanation and recommended action The Power light and one or more of the printhead lights blink. One or more of the printheads are faulty or need attention. • • The Power light is on and one or more of the ink cartridge lights blink. Ensure the indicated printhead is properly installed, and then try to print. Remove and reinsert the printhead if necessary. For more information, see Device does not accept printhead.
(continued) Light description/Light pattern Explanation and recommended action The Power light and one or more of the ink cartridge lights blink. One or more of the ink cartridges are faulty or need attention. • • The Power light is on, and one or more of the ink cartridge lights are on. Ensure the indicated ink cartridge is properly installed, and then try to print. Remove and re-insert the ink cartridge a few times if necessary. If the error persists, replace the indicated ink cartridge.
Chapter 6 Interpreting network connector lights 1 Activity light 2 Network connector 3 Link light Light description/Light pattern Explanation and recommended action Link light is on. Activity light is off. The device is connected to the network but is not receiving or transmitting data over the network. The device is turned on and idle. No action is required. Link light is on. Activity light blinks. The device is receiving or transmitting data over the network. No action is required.
A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases through the Web site.
Appendix A diagnostic page and read the information in the ink cartridge status section. For more information, see Understand the self-test diagnostic page. You can find the ink cartridge number in the following places: • On the self-test diagnostic page (see Understand the self-test diagnostic page). • On the label of the ink cartridge you are replacing. • On the Information page of the embedded Web server (see Embedded Web server).
B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Appendix B Hewlett-Packard limited warranty statement 80 Support and warranty
Obtain electronic support To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an e-mail message for answers to your questions. • Connect with an HP technician by using online chat.
Appendix B Support process If you have a problem, follow these steps 1. Check the documentation that came with the HP Printer. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: • 3.
Obtain HP telephone support 83
Appendix B Placing a call Call HP support while you are in front of the computer and the HP Printer.
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the device.
Appendix B To remove ink cartridges before shipment 1. Turn on the device and wait until the print carriage is idle and silent. If the device will not turn on, skip this step and go to step 2. NOTE: If the device does not turn on, you can unplug the power cord and then manually slide the print carriage to the far right side to remove the ink cartridges. 2. Gently pull open the ink cartridge cover. 3.
3. Lift the printhead latch. 4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Place the printheads in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the device unless the HP customer support call agent instructs you to. 6. Close the cover. 7. Press the Power button to turn off the device. Pack the device Complete the following steps after you have prepared the device for shipment. To pack the device 1.
Appendix B If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 88 2. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
C Device specifications For media and media-handling specifications, see Understand specifications for supported media.
Appendix C Feature Capacity Language availability varies by country/region. Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian.
• Mac OS X (v10.3.9 and higher, v10.4.6 and higher): 400 MHz Power PC G3 (v10.3.9 and higher, v10.4.6 and higher) or 1.83 GHz Intel Core Duo (v10.4.6 and higher), 256 MB memory, 200 MB free hard disk space QuickTime 5.0 or later • Adobe Acrobat Reader 5.
Appendix C Embedded Web server specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • A Web browser (either Microsoft Internet Explorer 6.0, Netscape 7.0, Opera 7.54, Mozilla Firefox 1.0, or Safari 1.
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) Sound pressure (bystander position) LpAd 55 (dBA) Sound power LwAd 6.
D Regulatory information This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • RoHS notices (China only) • LED indicator statement • Regulatory model number • Declaration of conformity • Environmental product stewardship program FCC statement 94 Regulatory information
Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices (China only) The device meets product requirements from regulatory agencies in your country/region.
Appendix D Toxic and hazardous substance table LED indicator statement Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0704. This regulatory number should not be confused with the marketing name (HP Officejet Pro K8600 Printer series) or product number (CB015A, CB016A).
Declaration of conformity Declaration of conformity 97
Appendix D Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
Disposal of waste equipment by users in private households in the European Union Environmental product stewardship program 99
Appendix D Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. Specific information on power consumption may be found in the printed documentation that came with the device.
Index A accessibility 6 accessories installation 10 order 77 warranty 80 acoustic emissions 93 Add Printer installation 40 administrator management tools 27 settings 28 after the support period 84 aligning printheads 49 control panel illustration 71 lights, understanding 71 locating 7 custom-sized media guidelines 12 print on 24 sizes supported 15 customer support electronic 81 HP Instant Support 33 phone support 81 warranty 84 cut-off pages, troubleshoot 58 B black and white pages troubleshoot 62 blank p
HP Web Jetadmin about 33 humidity specifications 92 I Information tab, Toolbox (Windows) 31 ink cartridges estimated ink levels 36 expiration dates 36 lights 71 order online 77 part numbers 36, 77 remove 85 replace 45 status 28 supported 45, 89 warranty 80 yields 89 ink smearing, troubleshoot 61 installation accessories 10 Add Printer, Windows 40 duplexer 10 ink cartridges 45 software for Mac OS 41 software for Windows 37 troubleshoot 66 Windows network software 39 IP address checking for device 65 J jams
Index print driver settings 21 version 81 warranty 80 print quality diagnostic page 47 troubleshoot 59 print quality diagnostic page 47 printer driver settings 21 version 81 warranty 80 printheads aligning 49 clean 49 clean contacts manually 49 first-installation and end-ofwarranty dates 36 health, check 47 health, status 36 ink usage 36 lights 71 maintaining 46 order online 77 part numbers 36, 78 remove 85 replace 52 status 28, 47 supported 89 troubleshoot 56 warranty 80 privacy, HP Instant Support 34 proc
ink smearing 61 installation 66 meaningless characters print 60 media not picked up from tray 63 missing lines or dots 63 missing or incorrect information 58 multiple pages are picked 64 nothing prints 55 paper-feed problems 63 power 55 print 55 print quality 59 printheads 56 skewed pages 64 slow print 57 tips 54 troubleshooting lights 71 troubleshooting resources self-test diagnostic page 35 two-sided printing 23 two-sided printing accessory.
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