Software License Manual

Troubleshooting
141OpenView Storage Provisioner User Guide
Browser Issues
You may experience some browser problems with different versions of Microsoft
Internet Explorer and Netscape Navigator. Following are some tips on how to
handle common browser issues. Common browser problems you may see are:
■ Unsupported browsers.
■ Poor user interface resolution.
■ Browser window closures.
■ Application’s launch display not closed.
Supported Browser Matrix
The following table lists the Host operating systems and browsers that are
supported on Storage Provisioner V1.1. The table also lists the Java Runtime
Environment (JRE) that must be used for each operating system.
Poor User Interface Resolution
Most browser applications open with a default setting that provides clear
resolution on the screen. However, for older versions of Microsoft Internet
Explorer, such as 5.01 with SP1, the default setting may not be clear enough. To
resolve this issue:
1. From the Start menu, click Settings > Control Panel.
Table 5: Supported Browser Matrix
Host OS Browser
JRE
Version
Tru64 5.1 Netscape Navigator 6.2.3 1.3.1_03
Tru64 5.1a Netscape Navigator 6.2.3 1.3.1_03
HP-UX 11.0 Netscape Navigator 6.2.1 1.3.1_02
HP-UX 11i Netscape Navigator 6.2.1 1.3.1_02
Red Hat Linux 7.1 Netscape Navigator 6.2.3 1.3.1_02
Windows NT® 4.0 SP6a Internet Explorer 6.0 1.3.1
Window NT 4.0 SP6a Internet Explorer 5.5 1.3.1
Windows 2000 SP2 Internet Explorer 5.5 1.3.1
Windows 2000 SP2 Internet Explorer 6.0 1.3.1