Owner's Manual

Using HP Sure Start ............................................................................................................................................. 97
13 Support ..................................................................................................................................................... 99
Contacting support .............................................................................................................................................. 99
Labels ................................................................................................................................................................. 100
14 Specifications .......................................................................................................................................... 101
Input power ....................................................................................................................................................... 101
Operating environment ..................................................................................................................................... 102
Appendix A Traveling with or shipping your computer ..................................................................................... 103
Appendix B Troubleshooting ......................................................................................................................... 105
Troubleshooting resources ............................................................................................................................... 105
Resolving issues ................................................................................................................................................ 105
The computer is unable to start up ................................................................................................ 105
The computer screen is blank ......................................................................................................... 105
Software is functioning abnormally ............................................................................................... 106
The computer is on but not responding ......................................................................................... 106
The computer is unusually warm ................................................................................................... 106
An external device is not working ................................................................................................... 106
The wireless network connection is not working ........................................................................... 107
A disc does not play ........................................................................................................................ 107
A movie is not visible on an external display ................................................................................. 108
The process of burning a disc does not begin, or it stops before completion ............................... 108
Appendix C Electrostatic discharge ................................................................................................................ 109
Index ........................................................................................................................................................... 111
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