HP LaserJet P2010 Series User Guide
HP LaserJet P2010 Series User Guide
Copyright information © 2007 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Product basics Product features ................................................................................................................................... 2 Standard features ................................................................................................................ 2 Network model features ....................................................................................................... 2 Identify product parts ........................................
Load media ......................................................................................................................................... 24 Tray 1 ................................................................................................................................. 24 Tray 2 and optional tray 3 .................................................................................................. 24 Straight-through output path ..............................................................
Printed page is different than what appeared on screen .................................................................... 79 Garbled, incorrect, or incomplete text ................................................................................ 79 Missing graphics or text, or blank pages ........................................................................... 79 Page format is different than on another HP LaserJet printer ........................................... 80 Graphics quality .................
Appendix C Printer specifications Physical specifications ..................................................................................................................... 110 Electrical specifications .................................................................................................................... 111 Acoustic emissions ........................................................................................................................... 112 Environmental specifications .........
1 Product basics This chapter provides information on the following topics: ENWW ● Product features ● Identify product parts 1
Product features The following are the standard features for this product. Standard features ● 24 ppm (Letter-size), 23 ppm (A4–size) ● First page out in as few as 8.
Identify product parts The following figures identify the components of the product.
4 4 USB port 5 Jam-clearing levers 6 Serial number 7 Parallel port (base model only) Chapter 1 Product basics ENWW
2 Control panel The printer control panel is comprised of six lights and two buttons. The lights produce patterns that identify the printer status. 1 Jam light: Indicates a jam in the printer 2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the Toner light blinks.
6 Chapter 2 Control panel ENWW
3 ENWW Connectivity 7
Printer connections USB and parallel connections 1. Insert the software installation CD into the computer CD-ROM drive. 2. If the installation program does not start automatically, browse the CD contents and run the SETUP.EXE file. 3. Follow the on-screen instructions. NOTE: During the installation, there is a prompt to plug in the parallel or USB cable. Refer to the figures below.
10/100Base-TX Networking options ● HP Jetdirect en3700 ● HP Jetdirect 175x ● HP Jetdirect ew2400 To order the print server, see 10/100 networking print servers on page 98. Connect the printer to the network To connect a networking-equipped product, you need the following items: ● Functional wired network ● CAT-5 Ethernet cable To connect the printer to your network, perform the following steps: 1. Connect the CAT-5 Ethernet cable to an available port on the Ethernet hub or router. 2.
10 Chapter 3 Connectivity ENWW
4 ENWW Software for Windows 11
Supported operating systems The product comes with software for the following operating systems: ● Windows® 98 SE (PCL 5e printer driver only) ● Windows Me (PCL 5e printer driver only) ● Windows NT 4.
Windows printer drivers A printer driver is the software that provides access to printer features and provides the means for the computer to print to the printer. Windows driver types This product features a host-based driver and a PCL 5e printer driver. Install Windows software To install printer software for Windows NT 4.0, Server 2003 (64-bit), Windows 98SE, Me, and XP (64-bit) See the operating system documentation for instructions on installing a printer driver.
Embedded Web server (network model only) You can use the embedded Web server to configure the printer, view status information, and obtain problem-solving information.
5 ENWW Software for Macintosh 15
Macintosh printer drivers A printer driver is the software component that provides access to printer features and provides the means for the computer to communicate with the printer. Install the Macintosh printer driver This section explains how to install the printing system software for Macintosh OS X v10.2.8, v10.3, v10.4 and later. NOTE: USB queues are created automatically when the printer is attached to the computer.
Operating System To change the settings for all print jobs until the software program is closed To change the print job default To change the configuration settings (for example, turn on settings (for example, add a Print on Both Sides by default) tray or enable/disable Manual Duplexing) saved preset option every time you open a program and print.
PostScript Printer Description files (PPDs) PPDs, in combination with the HP postscript level 3 emulation driver, provide access to the printer features and allow the computer to communicate with the printer. An installation program for the PPDs is provided on the printer CD.
6 Print Media This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the printer, requiring repair For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laserjets or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) A3 297 x 420 mm (11.69 x 16.
Custom paper sizes This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat.
Load media The following sections describe how to load media into the different input trays. CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Clear jams on page 86 for more information. Tray 1 Tray 1 is accessed from the front of the printer. The printer prints from tray 1 before attempting to print from other trays. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media).
NOTE: When you add new media, make sure that you remove all of the media from the input tray and straighten the stack of new media. This reduces jams by preventing multiple sheets of media from feeding through the printer at one time. Straight-through output path Use the straight-through output path when printing envelopes, transparencies, heavy media, or any media that tends to curl when printed.
26 Chapter 6 Print Media ENWW
7 Print tasks This chapter provides information on the following topics: ENWW ● Media type and tray loading ● Print-quality settings ● Manual two-sided printing ● Print multiple pages on a single sheet of paper (N-up printing) ● Print booklets ● Print watermarks ● Cancel a print job 27
Media type and tray loading This product has the following tray priority for feeding print media: 1. Tray 1 (if open) 2. Tray 2 3. Optional Tray 3 (if attached) Minimum media dimensions are 76 x 127 mm (3 x 5 inches). Maximum media dimensions are 216 x 356 mm (8.5 x 14 inches). To obtain the best print results, change the paper size and paper type settings in the printer driver before printing.
Table 7-2 Tray 2 media information Type is Media specifications Media quantity Driver settings Paper orientation Output Plain 75 g/m2 (20 lb) to 104 g/m2 (27 lb) Up to 250 sheets Plain or unspecified N/A Output bin Light 60 g/m2 (16 lb) to 75 g/m2 (20 lb) Up to 250 sheets Light N/A Output bin Labels Standard Less than 250 sheets Labels Side to be printed on facing up Straight-through output door Bond 75 g/m2 (20 lb) to 104 g/m2 (27 lb) Up to 250 sheets Bond Side to be printed on
Table 7-3 Optional Tray 3 media information (continued) 30 Media type Media specifications Media quantity Driver settings Paper orientation Output Heavy 90 g/m2 (24 lb) to 105 g/m2 (28 lb) Less than 250 sheets Heavy N/A Straight-through output door Letterhead 75 g/m2 (20 lb) to 104 g/m2 (27 lb) Less than 250 sheets Letterhead Side to be printed on facing down Normal: output bin Chapter 7 Print tasks Heavy: straight through output door ENWW
Print-quality settings Print-quality settings affect print resolution and toner usage. Use the following procedure to change print-quality settings: 1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver on page 13 or Configure the Macintosh printer driver on page 16 for instructions. 2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the print quality setting you want to use.
Manual two-sided printing To manually print on both sides of the paper, you must run the paper through the printer twice. You can print using either of these options: ● Top output bin ● Straight-through output door (for heavy media or media that curls) NOTE: Manual two-sided printing can cause the printer to become dirty, reducing print quality. See Clean the printer on page 48 for instructions if the printer becomes dirty.
4. Gather the printed pages, and straighten the stack. i n v e n t 5. Return the stack to tray 1 with the printed side down and the top edge toward the printer. 6. Press the Go button to print side two. Mac OS X ENWW 1. Close the straight-through output door. 2. If Manual Duplex does not appear as a printer option, perform the following steps: a. Verify that HP Manual Duplex & Booklet (Classic) was selected when the software driver was installed with the Custom Install option. b.
Manual two-sided printing using the straight-through output door The following provides instructions for the different operating systems. Microsoft Windows 1. Open the straight-through output door. 2. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver on page 13 for instructions. 3. On the Finishing tab, select the Correct Order for Straight Paper Path check box.
7. Gather the printed pages, and straighten the stack. 8. Return the stack to tray 1 with the printed side facing down and the top edge toward the printer. 9. Press the Go button to print side two. Mac OS X ENWW 1. Open the straight-through output door. 2. If Manual Duplex does not appear as a printer option, perform the following steps: a. Verify that HP Manual Duplex & Booklet (Classic) was selected when the software driver was installed with the Custom Install option. b.
36 3. Print side one of the document from tray 1. 4. Gather the printed pages, and straighten the stack. 5. Return the stack to tray 2 with the printed side down and the top edge toward the printer. 6. Press the Go button to print side two.
Print multiple pages on a single sheet of paper (N-up printing) Use N-Up printing to place multiple document pages on a single printed page. 1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver on page 13 or Configure the Macintosh printer driver on page 16 for instructions. 2. On the Finishing tab (the Layout tab for some Mac drivers), select the desired number of pages per sheet.
Print booklets You can print booklets on letter, legal, or A4 paper. NOTE: This feature is not available for all Macintosh OS X versions. 1. Load paper in tray 1. 2. Close the straight-through output door. 3. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver on page 13 for instructions. 4. On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), click to clear the Correct Order for Straight Paper Path check box. 5.
Print watermarks You can use the watermark option to print text "underneath" (in the background) of an existing document. For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document. 1. Open the printer Properties (or Printing Preferences in Windows 2000 and XP). See Configure the Windows printer driver on page 13 or Configure the Macintosh printer driver on page 16 for instructions. 2.
Cancel a print job You can cancel a print job from the following locations: ● Printer control panel: To cancel the print job, press and release the Cancel button on the printer control panel. ● Software application: Typically, a dialog box appears briefly on your screen, allowing you to cancel the print job. ● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there.
8 Managing and maintenance This chapter provides information on the following topics: ENWW ● Printer information pages ● Embedded Web server (network model only) ● Replace the print cartridge ● Redistribute toner ● Clean the printer ● Clean the pickup roller (tray 1) ● Clean the pickup roller (tray 2) ● EconoMode 41
Printer information pages You can print the following information pages. Demo page The Demo page contains examples of text and graphics. To print a Demo page, do one of the following: ● Press the Go button when the printer Ready light is on and no other jobs are printing. ● Select it from the Print Information Pages drop-down list on the Services tab in Printer Preferences. Configuration page The Configuration page lists current settings and properties of the printer.
Embedded Web server (network model only) The embedded Web server allows you to view printer and network status and to manage printing functions from your computer instead of from the printer control panel.
Information tab The Status pages group consists of the following pages. ● Device Status. This page displays the status of the printer and HP supplies. ● Device Configuration. This page shows the information found on the printer Configuration page. ● Supplies Status. This page shows the status of HP supplies and provides supplies part numbers. To order new supplies, click Order Supplies in the upper-right part of the window. ● Network Summary.
Replace the print cartridge ENWW 1. Press the print-cartridge-door button, and then remove the print cartridge from the printer. For recycling information, see the inside of the print-cartridge box. 2. Remove the new print cartridge from the packaging. 3. Bend the tab on the left side of the cartridge to break it loose. 4. Pull the tab until all the tape is removed from the cartridge. Put the tab in the print-cartridge box to return for recycling.
5. Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. 6. Insert the print cartridge in the printer and close the print-cartridge door. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.
Redistribute toner When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner. 1. Press the print-cartridge-door button, and then remove the print cartridge from the printer. 2. To redistribute the toner, gently rock the print cartridge from front to back. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. 3.
Clean the printer Clean the outside of the printer with a clean, damp cloth when necessary. CAUTION: Do not use ammonia-based cleaners on or around the printer. During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.
2. With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity. 3. Replace the print cartridge, and close the print-cartridge door. 4. Plug the printer in to turn it back on. 5. Verify printer functionality by printing a demo page. To print a demo page, press the Go button when the Ready light is on and no other jobs are printing. Clean the printer media path If you are experiencing toner specks or dots on the printouts, clean the printer media path.
NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can use copier grade media (70 to 90 g/m2 (18 to 24 lb.)) with a smooth surface. 1. Make sure that the printer is idle and the Ready light is on. 2. Load the transparency in tray 1. 3. Print a cleaning page. Open the printer Properties screen (or Printing Preferences screen in Windows 2000 and XP) and select the cleaning page. NOTE: The cleaning process takes approximately 2 minutes.
Clean the pickup roller (tray 1) If you want to clean the pickup roller for tray 1, follow these instructions: 1. Unplug the power cord from the printer, and allow the printer to cool. 2. Press the print-cartridge-door button, and then remove the print cartridge from the printer. CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can damage the printer. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
52 3. Remove the pickup roller cover. 4. Press the two black retaining tabs outward until the pickup roller is released from its seat. 5. Remove the pickup roller from the printer.
6. Dab a lint-free cloth in water, and scrub the roller. NOTE: Do not touch the surface of the roller with bare fingers. ENWW 7. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. 8. Allow the pickup roller to dry completely. 9. Line up the black retaining tabs in the printer with the grooves in the pickup roller, and then press the pickup roller into the pickup roller seat until the retaining tabs click.
10. Replace the pickup roller cover. 11. Reinstall the print cartridge, and close the print-cartridge door. 12. Plug the printer in to turn it back on. 13. Verify printer functionality by printing a demo page. To print a demo page, press the Go button when the Ready light is on and no other jobs are printing.
Clean the pickup roller (tray 2) If you want to clean the pickup roller for tray 2, follow these instructions: 1. Unplug the power cord from the printer, and allow the printer to cool. 2. Press the print-cartridge-door button, and then remove the print cartridge from the printer. CAUTION: Do not touch the black sponge-transfer roller inside the printer. Doing so can damage the printer. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
56 3. Remove tray 2. 4. Place the printer on the work surface with the front of the printer facing up.
ENWW 5. Pull the white tabs outward, and rotate the tabs up. 6. Slide the right tab to the right, and leave the tab in this position throughout the procedure.
58 7. Slide the pickup roller assembly to the right, and remove the left end cap. 8. Remove the pickup roller.
9. Dab a lint-free cloth in water, and scrub the roller. NOTE: Do not touch the surface of the roller with bare fingers. 10. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt. 11. Allow the pickup roller to dry completely. 12. Insert the left side of the pickup roller into the left slot (1), and insert the right side (the side that has the notches in the shaft) into the right slot (2).
13. Place the end cap over the shaft on the left side, push the end cap to the right, and rotate the tab downward into position. 14. Rotate the shaft until the notches engage and the shaft clicks into place. 15. Push the right tab to the left, and rotate the tab downward into position. 16. Place the printer on the work surface with the top of the printer facing up. 17. Close the automatic two-sided path door.
18. Reinstall the print cartridge, and close the print-cartridge door. 19. Plug the printer in to turn it back on. 20. Verify printer functionality by printing a demo page. To print a demo page, press the Go button when the Ready light is on and no other jobs are printing.
EconoMode EconoMode is a feature that allows the printer to use less toner per page. Selecting this option may extend the life of the print cartridge and reduce your cost per page. However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge.
9 Problem solving This chapter provides information on the following topics: ENWW ● Finding the solution ● Status-light patterns ● Common Macintosh problems ● Media problem solving ● Printed page is different than what appeared on screen ● Printer software problems ● Improve print quality ● Clear jams ● Network-setup problem-solving 63
Finding the solution You can use this section to find the solution to common printer problems. Step 1: Is the printer set up correctly? ● Is the printer plugged into a power outlet that is known to work? ● Is the on/off switch in the on position? ● Is the print cartridge properly installed? See Replace the print cartridge on page 45. ● Is paper properly loaded in the input tray? See Load media on page 24.
Step 3: Can you print a demo page? Press the Go button when the device Ready light is on and no other jobs are printing to print a demo page. Yes If the demo page printed, go to Step 4: Is the print quality acceptable? on page 65. No If no paper came out, see Media problem solving on page 77. If you are unable to resolve the problem, Contact HP support on page 66.
Contact HP support 66 ● In the United States, see http://www.hp.com/go/support/ljP2010series for support. ● In other locations, see http://www.hp.com/.
Status-light patterns Table 9-1 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Table 9-2 Control-panel light messages Light status State of the printer Action Initialization/Startup During the Initialization, Reconfiguration, and Job Cancel processes, pressing While in the Startup state, the Go, Ready, buttons has no effect. and Attention lights cycle (at the rate of 500 ms) one after another.
Table 9-2 Control-panel light messages (continued) Light status State of the printer Action Ready To print a Configuration page, press and hold the Go button for 5 seconds while the device Ready light is on and no other jobs are printing. The printer is ready with no job activity. Processing Data To cancel the current job, press the Cancel button. The printer is processing or receiving data.
Table 9-2 Control-panel light messages (continued) Light status State of the printer Action Manual Feed or Continuable Error To recover from the error and print whatever data is possible, press the Go This state can be reached in the following button. circumstances: If the recovery is successful, the printer Manual feed ● goes to the Processing Data state and completes the job.
Table 9-2 Control-panel light messages (continued) Light status State of the printer Action Fatal Error ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you are unable to resolve the problem, Contact HP support on page 66. Accessory Error 70 Chapter 9 Problem solving To display additional error information, press the Go button. The light pattern changes. For more information about the light pattern now displayed, see Table 9-3 Accessory error indicators on page 73.
Table 9-2 Control-panel light messages (continued) Light status State of the printer Action Toner Low Order a new print cartridge and have it ready. See Supplies and accessories table on page 97. The Go, Ready, and Attention lights act independently of the Toner Low state. Toner Missing Reinsert the print cartridge in the printer. The print cartridge has been removed from the printer.
Table 9-2 Control-panel light messages (continued) Light status 72 Chapter 9 Problem solving State of the printer Action Jam Clear the jam. See Clear jams on page 86.
Table 9-2 Control-panel light messages (continued) Light status State of the printer Action Paper Out Load paper or other media. Paper Mount Load acceptable paper or other media. See Print Media on page 19. The loaded paper or other media is not supported. Press the Go button to override the condition.
Common Macintosh problems This section lists problems that can occur when using Mac OS X. Table 9-4 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using.
Table 9-4 Problems with Mac OS X (continued) The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution The PostScript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide for instructions.
Table 9-4 Problems with Mac OS X (continued) When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution ● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer. ● Check to see if more than two nonpowered USB hubs are connected in a row on the chain.
Media problem solving The following problems with media cause print-quality deviations, jamming, or damage to the printer. Problem Cause Solution Poor print quality or toner adhesion The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content. Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping.
Problem Cause Solution of the automatic two-sided printing media-size selector.
Printed page is different than what appeared on screen Choose the item that best describes the problem: ● Garbled, incorrect, or incomplete text on page 79 ● Missing graphics or text, or blank pages on page 79 ● Page format is different than on another HP LaserJet printer on page 80 ● Graphics quality on page 80 Garbled, incorrect, or incomplete text ● The wrong printer driver might have been selected when the software was installed.
Page format is different than on another HP LaserJet printer If you used an older or different HP LaserJet printer driver (printer software) to create the document, or if the printer Properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings.
Printer software problems Table 9-5 Printer software problems Problem Solution The printer icon is not visible in the Printer folder ● Reinstall the printer software. In the Windows task bar, click Start, click Programs, click HP, click your printer, and then click Uninstall. Install the printer software from the CD-ROM. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.
Improve print quality This section provides information about identifying and correcting print defects. NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service representative. Light print or faded ● The print cartridge is nearing end of life. ● The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough). ● If the whole page is light, the print density adjustment is too light or EconoMode might be turned on.
Vertical lines The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. Gray background ● Make sure that tray 1 is in place. ● Change the media to a lighter basis weight. ● Check the printer's environment. Very dry (low humidity) conditions can increase the amount of background shading. ● Install a new HP print cartridge. ● If toner smears appear on the leading edge of the media, the media guides might be dirty.
Vertical repetitive defects ● The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. ● The internal parts might have toner on them. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. ● In your printer driver, make sure the appropriate media type is selected. ● If characters are improperly formed, producing hollow images, the media stock might be too slick.
lower fuser temperature, such as transparencies or light media. Wrinkles or creases ● Make sure that media is loaded properly. ● Check the media type and quality. ● Open the straight-through output door and try printing straight through. ● Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray. ● For envelopes, this can be caused by air pockets inside the envelope. Remove the envelope, flatten the envelope, and try printing again.
Clear jams Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error in the software and the printer control panel lights. See Status-light patterns on page 67 for more information. The following are some of the causes of media jams: ● The input trays are loaded improperly or too full. See Load media on page 24 for more information. NOTE: When you add new media, always remove all of the media from the input tray and straighten the stack of new media.
ENWW 2. Open the straight-through output door. 3. Pull down the green pressure-release levers. 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
5. Replace the print cartridge, and close the print-cartridge door. Input trays To clear a jam in the input trays, perform the following steps: 88 1. Open the straight-through output door. 2. Pull down the green pressure-release levers.
ENWW 3. Press the print-cartridge-door button, and then remove the print cartridge from the printer. 4. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. 5. Insert the print cartridge in the printer and close the print-cartridge door.
90 6. Open tray 2. 7. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
8. If no media is visible, open the print-cartridge door, remove the print cartridge, and pull down the upper media guide. Carefully pull the media up and out of the printer. 9. Close tray 2. Output bin With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer.
Straight-through output path To clear a jam in the straight-through output path, perform the following steps: 92 1. Open the straight-through output door. 2. Pull down the green pressure-release levers.
3. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the printer. NOTE: If you cannot grasp the media with your hands, perform the procedure in Printcartridge area on page 86. 4. ENWW Close the straight-through output door.
Network-setup problem-solving If the computer cannot discover the networked device, perform the following steps: 1. 2. 3. 4. Check the cables to ensure that they are properly connected.
A Accessory/Consumable addendum This appendix provides information on the following topics: ENWW ● Order parts, accessories, and supplies ● Supplies and accessories table ● 10/100 networking print servers ● HP print cartridges 95
Order parts, accessories, and supplies ● Order directly from HP ● Order through service or support providers ● Order directly through the embedded Web server Order directly from HP You can obtain the following directly from HP: ● Replacement parts. To order replacement parts in the U.S. see http://www.hp.com/buy/parts. Outside the United States, order parts by contacting your local authorized HP service center. ● Supplies and accessories. To order supplies in the U.S., see http://www.hp.
Supplies and accessories table You can increase the printer's capabilities with optional accessories and supplies. Use accessories and supplies specifically designed for the product to ensure optimum performance. Table A-1 Ordering information Item Print cartridges for the product Smart print cartridges Description or use Order number Replacement print cartridges for the product.
10/100 networking print servers Table A-2 HP LaserJet P2010 Series printer Item and description Order number HP Jetdirect en3700 fast Ethernet print server J7942A HP Jetdirect en2400 802.11g wireless external print server (full featured, USB port) J7951A HP Jetdirect 175x fast-Ethernet external print server (value line, USB port) J6035C Must be Version C or later.
HP print cartridges HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Service or repair that is required as a result of using non-HP print cartridges will not be covered under the printer warranty. NOTE: The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by Hewlett-Packard.
100 Appendix A Accessory/Consumable addendum ENWW
B ENWW Service and support 101
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P2010 Series printers One year from date of purchase HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Limited warranty for print cartridges and image drums This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Hewlett-Packard software license agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. HP SOFTWARE LICENSE TERMS The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard. License Grant. Hewlett-Packard grants you a license to use one copy of the Software.
HP Customer Care Online services For 24-hour access to information by using a modem or Internet connection World Wide Web: Updated HP product software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/go/support/ljP2010series (The site is in English.) Online troubleshooting tools HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for desktop computing and printing products.
To locate HP-Authorized Dealers in the United States or Canada, call 1-800-243-9816 (United States) or 1-800-387-3867 (Canada). Or, go to http://www.hp.com/go/cposupportguide. For service for your HP product in other countries/regions, call the HP Customer Support telephone number for your country/region. See the flyer that came in the box with the device. HP service agreements Call: 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). Out-of-Warranty Service: 1-800-633-3600.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP Care Pack™ Services and Service Agreements HP has various service and support options that meet a wide range of needs. These options are not part of the standard warranty. Support services vary by location. For most products HP offers both inwarranty and post-warranty HP Care Pack Services and Service Agreements.
Guidelines for repacking the printer Use the following guidelines when repacking the printer: ● If possible, include print samples and 5 to 10 sheets of paper or other media that did not print correctly. ● Remove and keep any cables, trays, and optional accessories installed in the printer. ● Remove and keep the print cartridge. CAUTION: To prevent damage to the print cartridge, store the print cartridge in its original packing material, or store it so that it is not exposed to light.
C Printer specifications This appendix provides information on the following topics: ENWW ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Environmental specifications 109
Physical specifications Dimensions Weight (3,000-page cartridge installed) 110 Appendix C Printer specifications ● Width: 350 mm (16.8 inches) ● Depth: 361 mm (14.2 inches) ● Height: 256 mm (10.0 inches) HP LaserJet P2010 series: 10.7 kg (23.
Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. Doing so might damage the printer and void the product warranty.
Acoustic emissions Declared per ISO 9296 Table C-2 HP LaserJet P2010 Series printers Sound power level Printing (23 ppm): LWAd = 6.24 Bels A and 62.4 dB (A) Ready (Sleep): Inaudible Sound pressure level bystander position Printing (23 ppm): LpAm = 50 dB (A) Ready (Sleep): Inaudible NOTE: Values are based on preliminary data. See http://www.hp.com/go/support/ ljP2010series for current information.
D ENWW Regulatory information 113
FCC compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs). 3. Use a single pre-paid shipping label.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Declaration of Conformity statements Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares that the product Product Name: HP LaserJet P2011/P2012/P2013/P2014 Series Regulatory Model 3): BOISB-0602-00 Product Options: Including: Q5931A — Optional 250–Sheet Input Tray ALL Toner Cartridges: Q7553A / Q7553X conforms to the following Product Specifications: S
Regulatory statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet P2011-, HP LaserJet P2012-, HP LaserJet P2013- ja HP LaserJet P2014 -sarjan laserkirjoittimet ovat käyttäjän kannalta turvallisia luokan 1 laserlaitteita. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Index Symbols/Numerics 10/100 networking and wireless print servers 98 Customer Care 105 customer support maintenance agreements 107 A accessories ordering 96 accessories, ordering 97 acoustics 112 agreements, maintenance 107 D Demo page 42 disposal, end-of-life 116 door print cartridge 3 straight-through output 3 driver Macintosh, accessing 16 Macintosh, installing 16 Macintosh, problem solving 74 Windows, accessing 13 Windows, installing 13 duplex (two-sided) printing manual 32 B batteries included 1
J jams, clearing 86 Networking tab (embedded Web server) 44 L license, software 104 life expectancy, print cartridge 99 light patterns 67 loading media optional tray 3 24 tray 1 24 tray 2 24 O on/off switch 3 online customer support 105 operating systems, supported 12 order supplies and accessories 97 ordering supplies and accessories 96 output bin location 3 manual two-sided printing 32 removing jams in 91 output path, straight-through 25 overview, product 3 M Macintosh driver, accessing 16 driver, ins
multiple pages on a single sheet of paper 37 N-up 37 on both sides of the paper (manual) 32 Supplies Status page 42 watermarks 39 problem solving contacting HP support 66 demo page 65 finding the solution 64 print quality 65 printed page and expectations 65 printer setup 64 printer-computer communication 65 Ready light 64 status-light patterns 67 product features 2 overview 3 R recycling HP printing supplies returns and environmental program 116 print cartridges 45 redistributing toner 47 regulatory stateme
U USB connection 8 USB port location 4 troubleshooting Macintosh 75 W warranty extended 107 license 104 print cartridge 103 product 102 watermarks, printing 39 Web server, embedded 43 Web sites customer support 105 Material Safety Data Sheet (MSDS) 117 ordering supplies 96 Windows driver, accessing 13 driver, installing 13 124 Index ENWW
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