HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P. AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts on page 57 for details. Accessing parts described in Removal and replacement procedures for Authorized Service Provider parts on page 75 can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts ENWW
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice ENWW
Table of contents 1 Product description ....................................................................................................................................... 1 Processor ............................................................................................................................................................... 1 Chipset .........................................................................................................................................................
Bottom ................................................................................................................................................................. 30 3 Illustrated parts catalog .............................................................................................................................. 33 Locating the product name, serial number, product number, warranty information, and model number ...... 33 Computer major components .................................................
TouchPad ........................................................................................................................................... 88 USB/VGA connector board ................................................................................................................ 89 Heat sink ............................................................................................................................................ 90 Power button board ...............................................
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 127 Using HP Sure Start (select models only) ....................................................................................... 128 10 Specifications .......................................................................................................................................... 129 Computer specifications ................................................................................
1 Product description Processor Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Intel® Core™ i7-5600U 2.60GHz (SC turbo up to 3.20-GHz) processor (4.0-MB L3 cache, dual core, 15-W) √ √ Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W) √ √ Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W) √ √ √ Intel Core i5-5200U 2.
Graphics Description Switchable discrete graphics: AMD® Radeon™ R7 M260X graphics subsystem HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC √ √ Switchable discrete graphics: AMD® FirePro™ M4170 128-bit (GDDR5) graphics subsystem Internal graphics: Integrated Intel HD Graphics 5500 universal memory architecture (UMA) graphics HP ZBook 14 G2 Mobile Workstation √ √ √ √ HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation 14.
Memory Description ENWW HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Two customer-accessible/ upgradable memory module slots with the following specifications: √ √ √ DDR3L PC3L-12800 (1600 MHz) SODIMMs √ √ √ Supports dual channel memory √ √ √ Supports 16384 MB of system RAM in the following configurations: √ √ ● 16384 MB (8192 MB×2; not available on computer models equipped with Windows 7 32-bit operating system, available with Window
Memory Description Supports 16384 MB of system RAM in the following configurations: 4 ● 16384 MB (8192 MB×2) ● 12288 MB (8192 MB + 4096 MB) ● 8192 MB (8192 MB×1) ● 8192 MB (4096 MB×2) ● 6144 MB (4096 MB + 2048 MB) ● 4096 MB (4096 MB×1) ● 2048 MB (2048×1) Chapter 1 Product description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ ENWW
Hard drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC Description Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket) Customer-accessible Supports the following hard drives: ● 1-TB, 7200-rpm, 9.5-mm hard drive ● 500-GB, 7200-rpm, 7.0-mm hard drive ● 500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (SED), supporting Opal 1.0 storage specification ● 500-GB, 5400-rpm, SED, FIPS-140-2, supporting Opal 2.
Solid-state drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC Description Supports the following solid-state drives: ● 512-GB, SATA-3 solid-state drive ● 256-GB, SATA-3 solid-state drive supporting TLC ● 256-GB, SATA-3, SED solid-state drive supporting Opal 2.0 ● 256-GB, M2, PCIe-2×2 solid-state drive ● 240 GB, SATA-3 solid-state drive ● 180-GB, SATA-3 solid-state drive ● 180-GB, SATA-3, SED solid-state drive supporting Opal 2.
Audio and video Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Two stereo speakers (2) √ √ √ Dual array microphones √ √ √ Realtek ALC3228 HD Audio with DTS Studio Sound √ √ √ 720p webcam (support for no webcam option) √ √ √ HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Intel I218LM 10/100/1000 Ethernet, with iAMT √ √ √ S3/S4/S5 wake on LAN √ √ √ Ethernet Descripti
Wireless Description 8 HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Integrated wireless local area network (WLAN) options by way of minicard √ √ √ Two WLAN antennas built into display assembly √ √ √ Supports no WLAN/Bluetooth® option √ √ √ Compatible with Miracastcertified devices for Windows® 8.1 √ √ √ Support for the following WLAN formats: √ √ √ √ √ ● Intel 7265 NGWGQ.I ac 2×2 + Bluetooth 4.
Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Supports no WWAN option √ √ √ Supports WWAN after market option √ √ √ Support for the following WWAN formats: √ √ √ √ √ ● HP lt4211 LTE/EV-DO/ HSPA+ 4G Module ● HP lt4112 LTE/HSPA+ 4G Mobile Broadband Module ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HSPA+ 4G Module √ External media cards Description HP 2-in-1 multiformat Digital Media Reader Slot with pushp
Ports Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ √ √ HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Glass with chemical etched surface, dual-point, spillresistant with drain, DuraKeys √ √ √ Backlit (select models only) √ √ √ Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom as default √ √ √ Taps enabled by default √ √ √ Supports tw
Power requirements Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ √ √ √ √ √ HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Supports security cable lock √ √ √ Supports fingerprint reader and no fingerprint reader option √ √ √ Supports Trusted Platform Module (TPM) 1.
Operating system Description Preinstalled: HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ √ √ Windows 10: ● 12 Windows 10 Home 64-bit (only available on computer models equipped with an FHD display assembly and 8- Chapter 1 Product description ENWW
Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation GB or more of system memory) ENWW ● Windows 10 Home High End 64-bit (only available on computer models equipped with an FHD display assembly and 8GB or more of system memory) ● Windows 10 Chinese Market 64-bit (only available with a People’s Republic of China Country Loc; only available on computer models equipped with an FHD display assembly and 8GB or more of system memory) ● Windows 10
Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation bit CPPP (only available in the People’s Republic of China) 14 ● Windows 8.1 Emerging Markets 64-bit (only available on computer models equipped with 8GB or more of system memory) ● Windows 8.1 Emerging Markets High End 64-bit (only available on computer models equipped with an FHD display assembly and 8GB or more of system memory) ● Windows 8.
Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ √ √ 64-bit, Service Pack 1 (only available in the People’s Republic of China) ● Windows 7 Home Basic 32-bit, Service Pack 1 (only available in the People’s Republic of China) ● Windows 7 Professional 64-bit, Service Pack 1 ● Windows 7 Professional 32-bit, Service Pack 1 (only available on computer models equipped with 4-GB system memory (4096 MB × 1) or less) ● Windows 7 Professional
Operating system (continued) Description Restore media—OSDVD: 16 ● Windows 8.1 64-bit (for service only) ● Windows 8.1 CountrySpecific 64-bit (for service only) ● Windows 8.1 Emerging Market 64-bit (for service only) ● Windows 8.1 Professional 64-bit update (not available in Asia Pacific countries and regions and the People’s Republic of China) ● Windows 8.1 Professional for Education (for service only) ● Windows 7 Professional 64-bit, Service Pack 1 (available with any Windows 10, Windows 8.
Description HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation Certified: Microsoft WHQL √ √ √ Web-only support: √ √ √ HP EliteBook 840 G2 Notebook PC HP EliteBook 740 G2 Notebook PC HP ZBook 14 G2 Mobile Workstation √ √ √ ● Windows 10 Enterprise ● Windows 8.
18 Chapter 1 Product description ENWW
2 ENWW Getting to know your computer 19
Display NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) WLAN antennas* Send and receive wireless signals to communicate with WLANs. (2) WWAN antennas* (select models only) Send and receive wireless signals to communicate with WWANs. (3) Internal microphones Record sound. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures photographs.
Item Component Description (6) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible from the outside of the computer. *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3) Windows key Opens the Start menu. NOTE: NOTE: Pressing the Windows key again will close the Start menu. (3) Windows 10 models only. Windows button Windows 8: NOTE: Returns you to the Start screen from an open app or the Windows desktop.
Lights NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Item Component Description (6) Wireless light On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. (7) Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. TouchPad ENWW Item Component Description (1) Pointing stick Moves the pointer and selects or activates items on the screen.
Front Item Component Description (1) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
Left Item Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Right Item Component Description (1) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. NOTE: When a device is connected to the jack, the computer speakers are disabled.
ENWW Item Component Description (5) RJ-45 (network) jack/lights Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. (6) Docking connector Connects an optional docking device. (7) Power connector Connects an AC adapter.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Item Component Description (1) Accessory battery connector (select models only) Connects an optional accessory battery. (2) Service cover Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
Item Component Description (5) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (6) ENWW SIM slot (select models only) Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.
32 Chapter 2 Getting to know your computer ENWW
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Computer major components 34 Chapter 3 Illustrated parts catalog ENWW
Item Component Spare part number (1) Display assembly: Non-TouchScreen display assemblies are spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 46. TouchScreen display assemblies are spared only as whole unit spare part kits. (2) ENWW 14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.
Item Component Spare part number For use in Romania 776475-271 For use in Russia 776475-251 For use in Saudi Arabia 776475-171 For use in Slovenia 776475-BA1 For use in South Korea 776475-AD1 For use in Spain 776475-071 For use in Sweden and Finland 776475-B71 For use in Switzerland 776475-BG1 For use in Taiwan 776475-AB1 For use in Thailand 776475-281 For use in Turkey 776475-141 For use in the United Kingdom and Singapore 776475-031 For use in the United States 776475-001 Keyb
Item Component Spare part number For use in Romania 731179-271 For use in Russia 731179-251 For use in Saudi Arabia 731179-171 For use in Slovenia 731179-BA1 For use in South Korea 731179-AD1 For use in Spain 731179-071 For use in Sweden and Finland 731179-B71 For use in Switzerland 731179-BG1 For use in Taiwan 731179-AB1 For use in Thailand 731179-281 For use in Turkey 776475-141 For use in Turkey, F-type keyboard 731179-541 For use in the United Kingdom and Singapore 731179-031
Item Component Spare part number For use in Norway 776474-091 For use in Portugal 776474-131 For use in Romania 776474-271 For use in Russia 776474-251 For use in Saudi Arabia 776474-171 For use in Slovenia 776474-BA1 For use in South Korea 776474-AD1 For use in Spain 776474-071 For use in Sweden and Finland 776474-B71 For use in Switzerland 776474-BG1 For use in Taiwan 776474-AB1 For use in Thailand 776474-281 For use in Turkey 776474-141 For use in the United Kingdom and Singa
Item (3) ENWW Component Spare part number For use in Norway 730794-091 For use in Portugal 730794-131 For use in Romania 730794-271 For use in Russia 730794-251 For use in Saudi Arabia 730794-171 For use in Slovenia 730794-BA1 For use in South Korea 730794-AD1 For use in Spain 730794-071 For use in Sweden and Finland 730794-B71 For use in Switzerland 730794-BG1 For use in Taiwan 730794-AB1 For use in Thailand 730794-281 For use in Turkey 730794-141 For use in Turkey, F-type ke
Item Component Spare part number (10) USB/VGA connector board (includes cable) 784455-001 (11) Fingerprint reader board (includes bracket and cable) 730956-001 (12) Battery (Li ion): (13) 3-cell, 50-WHr, 4.5-AHr 717376-001 3-cell, 24-WHr, 2.4-AHr 717375-001 Hard drive (does not include hard drive bracket or screws) NOTE: 1-TB, 7200-rpm, SATA, 9.5-mm hard drive for use on all computer models 766644-001 500-GB, 7200-rpm, SATA, 7.
Item ENWW Component Spare part number Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799543-001 Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.
Item 42 Component Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models 799512-601 Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.
Item ENWW Component Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.0MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799515-601 Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (3.
Item (18) (19) (20) 44 Component Spare part number Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a nonWindows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799514-001 Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.
Item (21) (22) ENWW Component Spare part number 256-GB, SATA-3 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation computer models 803390-001 256-GB, SATA-3, locked solid-state drive supporting Opal 2 for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 830146-001 256-GB, SATA-3, SED, locked solid-state drive supporting Opal 2 for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 831106-00
Display assembly subcomponents Item Component (1) Display bezel: (2) (5) For use only on HP EliteBook 840 G2 Notebook PC computer models 730952-001 For use only on HP EliteBook 740 G2 Notebook PC computer models 784451-001 For use only on HP ZBook 14 G2 Mobile Workstation computer models 730953-001 Webcam/microphone module (includes double-sided adhesive) 784457-001 Microphone module (includes double-sided adhesive) 730795-001 Display panel: 14.
Item Component Spare part number 14.0-in, LED backlit, HD+, AG, SVA, 45% CG, 250 nits, eDP 1.2 flat (1600×900) display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 806364-001 14.0-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366×768) display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 806363-001 14.0-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.
Plastics Kit Item 48 Description Spare part number For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 730958-001 For use only on HP ZBook 14 G2 Mobile Workstation computer models 739558-001 (1) SD card insert (2) Fingerprint reader insert (3) RJ-45 spring (4) RJ-45 door Chapter 3 Illustrated parts catalog ENWW
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC) for use on all computer models 693711-001 65-W HP Smart AC adapter (RC/V, EM) for use on all computer models 693710-001 45-W HP Smart AC adapter (RC, non-PFC, 2-prong) for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 742437-001 45-W HP Smart AC adapter (RC, non-PFC, 7.
50 Component Spare part number For use in Denmark only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 755530-081 For use in Europe only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 755530-021 For use in India on all computer models 755530-D61 For use in Israel only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 755530-BB1 For use in Japan only on HP EliteBook 840 G2 Notebook P
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: A product can be degraded by as little as 700 V.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
56 Chapter 4 Removal and replacement procedures preliminary requirements ENWW
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the service cover: 1. Slide the service cover release latch (1). 2. Remove the optional security screw (2) (if it is being used).
Battery Description Spare part number 3-cell, 50-WHr, 4.5-AHr 717376-001 3-cell, 24-WHr, 2.4-AHr 717375-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 730793-001. Description Spare part number 1-TB, 7200-rpm, SATA, 9.5-mm hard drive for use on all computer models 766644-001 500-GB, 7200-rpm, SATA, 7.0-mm hard drive for use on all computer models 703268-001 500-GB, 7200-rpm, SED, 7.
3. Lift the hard drive (3) and remove it. 4. If it is necessary to disassemble the hard drive: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Slide the hard drive bracket (2) off the hard drive. Reverse this procedure to reassemble and install the hard drive.
Solid-state drive Description Spare part number 512-GB, SATA-3 solid-state drive for use on all computer models 803386-001 512-GB, SATA-3, SED, solid-state drive supporting Opal 2 for use on all computer models 821149-001 512-GB, SATA-3, solid-state drive supporting TLC for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 834734-001 512-GB, 2260.
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the system board. (The solid-state drive tilts up.) 2. Remove the solid-state drive (3) by pulling the drive away from the slot at an angle. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the solid-state drive.
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Intel Dual Band Wireless-N 7265NB 802.11 a/b/g/n 2×2 WiFi adapter for use only on HP ZBook 14 G2 Mobile Workstation computer models 756747-001 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 810813-201 Intel 7265 NGWGQ.I ac 2×2 + Bluetooth 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 8-GB memory module (PC3L, 12800, 1600 MHz) 693374-001 8-GB, Micron-locked, memory module for use only on HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC computer models 835500-001 4-GB memory module (PC3L, 12800, 1600 MHz) 691740-001 Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Keyboard Keyboard with backlight and pointing sick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models (includes backlight, keyboard, and pointing stick cables): For use in Belgium 776475-A41 For use in the Netherlands 776475-B31 For use in Brazil 776475-201 For use in North Africa 776475-FP1 For use in Bulgaria 776475-261 For use in Norway 776475-091 For use in Canada 776475-DB1 For use in Portugal 776475-131 For use in the Czech Republic and
For use in Israel 731179-BB1 For use in Thailand 731179-281 For use in Italy 731179-061 For use in Turkey 731179-141 For use in Japan 731179-291 For use in Turkey, F-type keyboard 731179-541 For use in Latin America 731179-161 For use in the United Kingdom and Singapore 731179-031 For use in the Netherlands 731179-B31 For use in the United States 731179-001 Keyboard with pointing stick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models (in
For use in Germany 730794-041 For use in South Korea 730794-AD For use in Greece 730794-151 For use in Spain 730794-07 For use in Hungary 730794-211 For use in Sweden and Finland 730794-B71 For use in Iceland 730794-DD1 For use in Switzerland 730794-BG1 For use in India 730794-D61 For use in Taiwan 730794-AB1 For use in Israel 730794-BB1 For use in Thailand 730794-281 For use in Italy 730794-061 For use in Turkey 730794-141 For use in Japan 730794-291 For use in Turkey, F-type
72 2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a keyboard release tool or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Position the computer right-side up with the front toward you.
6. Lift the rear edge of the keyboard upward. 7. Swing the keyboard (1) up and forward until it rests upside down on the palm rest. 8. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board. 9. Release the ZIF connector (3) to which the pointing stick cable is attached, and then disconnect the pointing stick cable from the system board.
11. Remove the keyboard (5). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer and void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
1. Access HP Computer Setup (F10). a. Turn on or restart the device, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Press f10 to enter Computer Setup. NOTE: If the BIOS is protected with an Administrator password, enter the password. 2. Select Advanced, and then select HP Touchpoint Manager Options. 3. Clear the Allow Activation check box. 4. Select Save changes and exit.
ENWW 3. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display enclosure. 4. Swing the top edge of the display panel (2) up and forward until it rests on the computer. 5. Release the adhesive support strip (1) that secures the display panel cable to the display panel.
6. Disconnect the display panel cable (2) from the display panel. 7. Remove the display panel. The display panel is available using the following spare part numbers: 78 ● 806362-001 – 14.0-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080) display panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models ● 806364-001 – 14.0-in, LED backlit, HD+, AG, SVA, 45% CG, 250 nits, eDP 1.
8. If it is necessary to replace the webcam/microphone module or the microphone module: a. Release the tape that secures the webcam/microphone module cable to the webcam/ microphone module (1). b. Disconnect the cable (2) from the module. CAUTION: Handle the module with caution. The module has a thin profile and is susceptible to damage when not handled carefully. c. Remove the webcam/microphone module (3) from the display enclosure.
Reverse this procedure to reassemble and install the display assembly. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 665733-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Base enclosure Description Spare part number For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 779684-001 For use only on HP ZBook 14 G2 Mobile Workstation computer models 795946-001 Before removing the base enclosure, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
82 4. Remove the sixteen Torx T8M2.5×5.0 screws that secure the base enclosure to the computer. 5. Remove the Phillips PM2.0×8.0 screw (1) near the media card reader that secures the base enclosure to the computer. 6. Remove the five Phillips PM2.0×5.0 broad head screws (2) inside the battery bay that secure the base enclosure to the computer.
7. Lift the base enclosure off the computer. Reverse this procedure to install the base enclosure. Fan Description Spare part number Fan (includes cable and captive screws) 730792-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the fan (3). Reverse this procedure to install the fan.
NFC module Description Spare part number NFC module (includes 2 cables and double-sided adhesive) 800515-001 Before removing the NFC module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Card reader board Description Spare part number Card reader board (includes cable) 784454-001 Before removing the card reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the card reader board (4). Reverse this procedure to install the card reader board.
TouchPad NOTE: The TouchPad spare part kit includes the TouchPad cable. Description Spare part number For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models equipped with an NFC module v.1.
4. Remove the TouchPad (4) by sliding it away from the top cover at an angle. Reverse this procedure to install the TouchPad. USB/VGA connector board Description Spare part number USB/VGA connector board (includes cable) 784455-001 Before removing the USB/VGA connector board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Release the USB/VGA connector board (3) from the openings in the base enclosure. 4. Remove the USB/VGA connector board (4) and cable by sliding them away from the heat sink. Reverse this procedure to install the USB/VGA connector board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material.
Remove the heat sink: NOTE: Steps 1 and 2 apply to computer models equipped with graphics subsystems with discrete memory. See steps 3 and 4 for heat sink removal information for computer models equipped with graphics subsystems with UMA memory. 1. Following the 1, 2, 3, 4, 5, 6 sequence stamped into the heat sink, loosen the six captive Philllips screws (1) through (6) that secure the heat sink to the system board. 2. Remove the heat sink (7).
4. Remove the heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. The following illustration shows the replacement thermal material locations on the system board and the heat sink on computer models equipped with a graphics subsystem with discrete memory.
The following illustration shows the replacement thermal material locations on computer models equipped with a graphics subsystem with UMA memory. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and on the heat sink component (2) that services it.
Power button board Description Spare part number Power button board (includes cable) 730959-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Slide the power button board (3) toward the inside of the top cover, and then lift it off the top cover. Reverse this procedure to install the power button board.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 730956-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
Reverse this procedure to install the fingerprint reader board. System board NOTE: ENWW The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Core i7-5600U 2.60-GHz (SC turbo up to 3.20-GHz) processor (4.
98 Description Spare part number Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.0-MB L3 cache, dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and the Windows 10 or Windows 8 Professional operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models 802791-601 Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) processor (4.
ENWW Description Spare part number Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 10 or Windows 8 Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799511-501 Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.
Description Spare part number Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.0-MB L3 cache, dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non-Windows operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models 799514-001 Equipped with an Intel Core i3-5010U 2.10-GHz processor (3.
3. Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect the fingerprint reader cable (2) from the system board. 4. Close the computer. 5. Turn the computer upside down with the rear toward you. 6. Release the ZIF connector (1) to which the card reader cable is connected, and then disconnect the card reader cable from the system board. 7.
12. Release the wireless antenna cables (7) from the routing clips and channels built into the top cover. 13. Remove the three Phillips PM2.5×5.0 screws that secure the system board to the top cover. 14. Lift the left side of the system board (1) until it rests at an angle.
15. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Speaker assembly Description Spare part number Speaker assembly (includes cable) 730798-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the speaker assembly to the base enclosure. 2. Remove the speaker assembly (2) from the top cover. Reverse this procedure to install the speaker assembly.
Display assembly NOTE: Non-TouchScreen display assemblies are spared at the subcomponent level only. See Display panel on page 76 earlier in this chapter for information on removing the display bezel, display panel, and webcam/ microphone module. Description Spare part number 14.0-in, FHD, UWA, 72% CG, 300 nits, eDP 1.
2. Release the wireless antenna cables (2) from the routing channel built into the system board. 3. Remove the four Torx TM2.5×6.0 screws (1) that secure the display panel to the top cover. 4. Rotate the display hinges (2) back until the top cover is free for removal. 5. Separate the display assembly (3) from the top cover. 6.
7. Remove the bezel (4). The display bezel is available using the following spare part numbers: ● 730952-001 – For use only on HP EliteBook 840 G2 Notebook PC computer models ● 730951-001 – For use only on HP EliteBook 740 G2 Notebook PC computer models ● 730953-001 – For use only on HP ZBook 14 G2 Mobile Workstation computer models NOTE: In the following steps, the display assembly will not be attached to the computer, as shown in the following illustration. 8. To remove the display hinges: a.
9. To remove the display panel cable: a. Remove the display bezel. b. Remove the display panel. c. Lift the cable straight up and out of the display enclosure. The display panel cable is available using spare part number 730954-001 and includes the webcam/microphone module cable. NOTE: Use the following image to properly route the cable. 10.
a. Release the antenna cables from the clips (1) and routing channel built into the display enclosure. b. Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers (3) from the display enclosure. c. Remove the WLAN and WWAN antenna cables and transceivers. The WLAN and WWAN antenna cables and transceivers are available in the Antenna Kit, spare part number 784453-001. Reverse this procedure to reassemble and install the display assembly.
110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW
7 ENWW Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 111
Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. ● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/ usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
118 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ENWW
8 HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country.
9 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) – Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item. ● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard. ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. From the Start screen, type file, and then select File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: order.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: ● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter. ● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
3. In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Using HP Sure Start (select models only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption.
10 Specifications Computer specifications Metric U.S. Width 33.89 cm 14.78 in Depth 23.70 cm 9.98 in Computer model equipped with a TouchScreen display assembly 2.3 cm 0.89 in Computer model equipped with a non-TouchScreen display assembly 2.1 cm 0.83 in Computer model equipped with a 3-cell (50-WHr) battery, TouchScreen display assembly, graphics subsystem with UMA memory, one memory module, WLAN, and the lightest M.2 solid-state drive storage module 1.87 kg 4.
Metric U.S. Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
11 Backup and recovery – Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. ● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 136.
Using Windows Tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. ▲ Select the Start button, and then select the Get started app.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products. Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ Select the Start button, and then select the Get started app.
Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 132.
Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only). 1.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
12 Backup and recovery – Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Using the Windows recovery tools To recover information you previously backed up, see Windows Help and Support for steps on restoring files and folders. To recover your information using Automatic Repair, follow these steps: CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed.
3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 4. Press f11 while the “Press for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer.
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support.
13 Statement of Volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. h. Select the Main menu, then Save Changes and Exit. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor, one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor; press F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Remove and retain the storage drive or clear the contents of the drive.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Controller (NIC) EEPROM 64 Kbytes (not customer accessible) No Yes Store NIC configuration and NIC firmware. Using a utility from the NIC vendor that can be run from DOS. A utility is required to write data to this memory and is available from NIC vendor.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Bluetooth flash 2Mbit No Yes Stores Bluetooth configuration and firmware. Programmed at the factory. Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select Main, then select Restore defaults. c. Follow the on-screen instructions. d. Select Main, save changes and exit, then press Enter.
Using HP Sure Start (select models only) Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state automatically, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. Most users can use HP Sure Start with the default configuration.
14 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
ENWW Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
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15 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle.
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Index A AC adapter, spare part numbers 49 AC adapter/battery light 26 antenna location 20 removal 108 spare part number 47, 109 Antenna Kit, spare part number 47, 109 audio, product description 7 audio-in (microphone) jack 28 audio-out (headphone) jack 28 B base enclosure removal 81 spare part numbers 45, 81 battery removal 59 spare part numbers 40, 59 BIOS determining version 123 downloading an update 123 updating 123 Blu-ray ROM DVD±RW SuperMulti DL Drive precautions 52 buttons pointing stick 25 power 22
grounding guidelines guidelines equipment 55 grounding 52 packaging 54 transporting 54 workstation 54 52 H hard drive precautions 52 product description 5 removal 60 spare part numbers 40, 60 hard drive bracket, removal 61 Hard Drive Hardware Kit, spare part number 40, 60 hard drive light 26 hard drive recovery 140 headphone (audio-out) jack 28 heat sink removal 90 spare part numbers 40, 90 hinge removal 107 spare part numbers 47, 107 HP PC Hardware Diagnostics (UEFI) downloading 127 using 127 HP Sure Sta
operating system 12, 16 pointing device 10 ports 10 power requirements 11 primary storage 5, 6 processors 1 security 11 serviceability 17 solid-state drive 6 video 7 wireless 8 R recovery 142 recovery partition 140 refresh 142 removal/replacement preliminaries 51 procedures 57, 75 removing personal data from volatile system memory 143 reset 142 restoring the hard drive 140 RJ-45 (network) jack 29 RJ-45 (network) lights 29 RJ-45 door, illustrated 48 RJ-45 flat spring, illustrated 48 RTC battery removal 80 sp
158 Index ENWW
