HP LaserJet P3010 Series Printers Service Manual Additional product information: www.hp.
HP LaserJet P3010 Series Printers Service Manual
Copyright and License Trademark Credits © 2009 Copyright Hewlett-Packard Development Company, L.P. Adobe® is a trademark of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Theory of operation Basic operation ..................................................................................................................................... 2 Major printer systems .......................................................................................................... 2 Printer block diagram ........................................................................................................... 2 Sequence of operation ..................................
Image formation process ................................................................................................... 27 Latent-image formation stage ........................................................................... 28 Primary charging .............................................................................. 28 Laser beam exposure ....................................................................... 28 Developing stage ..................................................................
Sub cover .......................................................................................................... 55 External panels, covers, doors, formatter PCA, DIMM, and EIO disk ............................... 56 EIO disk ............................................................................................................. 56 DIMM cover and DIMM ..................................................................................... 57 Reinstall the DIMM .........................................
Power-on checks ............................................................................................. 132 Tools for troubleshooting .................................................................................................................. 133 Individual component diagnostics .................................................................................... 133 LED diagnostics .............................................................................................. 133 LED indicators .
Configuration page .......................................................................................... 172 Print quality troubleshooting tools .................................................................................... 173 Repetitive image-defect ruler .......................................................................... 173 Control-panel menus ....................................................................................................... 174 Use the menus ......................
Transparencies or glossy paper will not feed .................................................................. 244 Envelopes jam or will not feed in the product .................................................................. 245 Output is curled or wrinkled ............................................................................................. 245 Product does not duplex or duplexes incorrectly (duplex models) .................................. 246 Solve image-quality problems ....................
Assembly locations ........................................................................................................................... 272 Base product (no optional trays or accessories) .............................................................. 272 Base product (optional trays or accessories) ................................................................... 273 Covers ..............................................................................................................................
Single returns ................................................................................. 314 Shipping .......................................................................................... 314 Non-U.S. returns ............................................................................................. 314 Paper ............................................................................................................................... 314 Material restrictions ................................
1 ENWW Theory of operation ● Basic operation ● Formatter-control system ● Engine-control system ● Image-formation system ● Pickup, feed, and delivery system ● Tray 1 or Tray 2 ● Additional tray 1
Basic operation Major printer systems The product contains the following five systems: ● Engine-control system ● Laser/scanner system ● Image-formation system ● Media feed system ● Option Printer block diagram Figure 1-1 Printer block diagram LASER SCANNER SYSTEM IMAGE-FORMATION SYSTEM ENGINE CONTROL SYSTEM MEDIA FEED SYSTEM OPTION 2 Chapter 1 Theory of operation ENWW
Sequence of operation The DC controller in the engine-control system controls the operational sequences of the printer. The table below describes durations and operations for each period of a print operation from when the printer is turned on until the motor stops rotating Normal sequence of operation Table 1-1 Sequence of operation Name Timing Purpose WAIT From the time the power switch is turned on or the door is closed until the printer is ready for a print operation.
Formatter-control system The formatter is responsible for the following procedures: ● Controlling sleep mode ● Receiving and processing print data from the various product interfaces ● Monitoring control-panel functions and relaying product-status information (through the control panel and the network or bidirectional interface) ● Developing and coordinating data placement and timing with the DC controller PCA ● Storing font information ● Communicating with the host computer through the network o
Memory The random access memory (RAM) on the formatter PCA contains the page, I/O buffers, and the font storage area. It stores printing and font information received from the host system, and can also serve to temporarily store a full page of print-image data before the data is sent to the print engine. Memory capacity can be increased by adding a DIMM to the formatter. Note that adding memory might also increase the print speed for complex graphics.
Engine-control system The engine-control system coordinates all product functions, according to commands that the formatter sends. The engine-control system drives the laser/scanner system, the image formation system, and the pickup/feed/delivery system.
Motors, fans, clutches, solenoids, switches, and sensors Figure 1-3 Motors Fuser motor Main motor Table 1-2 Motors Description Components driven Fault detection Main motor (M8001) ● Pickup roller Yes ● Feed roller ● Transfer roller ● Photosensitive drum ● Developing roller ● Duplex repickup roller (duplex models only) ● Pressure roller ● Delivery roller ● Fuser-delivery roller ● Duplex-feed roller (duplex models only) Fuser motor (M8002) ENWW Yes Engine-control system 7
Figure 1-4 Fans Main fan Sub fan Table 1-3 Fans Description Area cooled Type Speed Main fan (FM1) Inside the product Intake Full Sub fan (FM2) Inside the product Intake Full Figure 1-5 Solenoids and clutches (product) PS4 PS1 M8001 SW501 PS8001 SL1 PS205 PS2 PS225 PS215 PS502 SL2 M8002 PS3 SW235 Table 1-4 Solenoids and clutches (product) 8 Item Description SL1 Tray 1 (multipurpose tray) pickup solenoid SL2 Cassette (Tray 2) pickup solenoid Chapter 1 Theory of operation ENWW
Figure 1-6 Solenoids and clutches (Tray 3 and Tray 4) M8001 CL1 PS8008 SL3 PS451 SW461 Table 1-5 Solenoids and clutches (Tray 3 and Tray 4) 1 ENWW Item Description SL3 Paper feeder pickup solenoid CL1 Paper feeder pickup clutch Tray 3 and Tray 4 are identical 500-sheet input trays.
Figure 1-7 Switches (product) PS4 PS1 M8001 SW501 PS8001 SL1 PS205 PS2 PS225 PS215 PS502 SL2 M8002 PS3 SW235 Table 1-6 Switches (product) 10 Item Description SW235 Cassette presence switch SW501 Cartridge-door switch Chapter 1 Theory of operation ENWW
Figure 1-8 Switches (Tray 3 and Tray 4) M8001 CL1 SL3 PS8008 PS451 SW461 Table 1-7 Switches (Tray 3 and Tray 4) 1 ENWW Item Description SW461 Paper feeder cassette presence switch Tray 3 and Tray 4 are identical 500-sheet input trays.
Figure 1-9 Sensors PS4 PS1 PS205 PS2 PS225 PS215 PS8001 PS502 PS3 PS8008 PS451 PS8008 PS451 Table 1-8 Sensors Item Description Item Description PS1 Face-up sensor PS225 Media width sensor PS2 Fuser delivery sensor PS502 Duplex media-feed sensor (duplex models only) PS3 Cassette media-presence sensor PS451 Paper feeder cassette media-presence sensor NOTE: 12 Chapter 1 Theory of operation PS451 is used in Tray 3, and Tray 4 ENWW
Table 1-8 Sensors (continued) Item Description Item Description PS4 Face-down tray media-full sensor PS8001 Rear door sensor PS205 Tray 1 (multipurpose tray) media-presence sensor PS8008 Paper feeder media-feed sensor NOTE: PS215 ENWW PS8008 is used in Tray 3, and Tray 4 Top-of-Page (TOP) sensor Engine-control system 13
DC controller operations The DC controller controls the operational sequences of the product systems.
Table 1-9 DC controller controlled components (continued) Component Designator Description Photointerrupter PS1 Face-up sensor PS2 Fuser delivery sensor PS3 Cassette media presence sensor PS4 Face-down tray (output bin) media-full sensor PS205 Tray 1 (multipurpose tray) presence sensor PS215 Top-Of-Page (TOP) sensor PS225 Media width sensor PS451 Paper feeder cassette media-presence sensor NOTE: Switch PS502 Duplex media-feed sensor (duplex models only) PS8001 Rear door sensor PS800
Fuser-control circuit The fuser-control circuit monitors and controls the temperature in the fuser. The product uses ondemand fusing.
Fuser failure detection The DC controller determines a fuser unit failure, deactivates the FUSER HEATER CONTROL signal, releases the relay to interrupt power supply to the fuser heater and notifies the formatter of a failure state when it encounters the following conditions: ● ● ● ● Start-up failure ◦ If the main thermistor does not detect a specified temperature during the start-up process of the heater in the wait period.
Fuser temperature control The fuser temperature control maintains the temperature of the fuser heater at its targeted temperature. The DC controller monitors the FUSER TEMPERATURE (FSRTH1, FSRTH2) signals and sends the FUSER HEATER CONTROL (FSRD) signal according to the detected temperature. The fuser heater control circuit controls the fuser heater depending on the signal so that the heater remains at the targeted temperature.
Fuser protective function The protective function detects an abnormal temperature rise of the fuser unit and interrupts power supply to the fuser heater. The following three protective components prevent an abnormal temperature rise of the fuser heater: ● DC controller ◦ ● Fuser heater safety circuit ◦ ● The fuser heater safety circuit interrupts power supply to the fuser heater when the detected temperature of the main and sub thermistors is abnormal.
Low-voltage power supply The low-voltage power supply (LVPS) converts ac input voltage to dc voltage. The LVPS has two fuses on the PCA. The LVPS 24 V output is interrupted to the fuser and the high-voltage power supply if the cartridge-door interlock switch (SW501) is in the off position (cover open). WARNING! The product power switch only interrupts dc voltage from the LVPS.
Overcurrent/overvoltage protection The low-voltage power supply has a protective function against overcurrent and overvoltage to prevent failures in the power supply circuit. If an overcurrent or overvoltage condition occurs, the system automatically cuts off the output voltage. If the DC power is not being supplied from the low-voltage power supply, the protective function might be running. In such case, turn off the power switch and unplug the power cord.
High-voltage power supply The high-voltage power supply (HVPS) applies biases to the following components: ● Primary charging roller ● Developing roller ● Transfer roller ● Fusing film Figure 1-14 High-voltage power supply Engine controller unit High-voltage power supply DC controller Fuser Fuser film FSRB Fuser film bias circuit FILMB Pressure roller Cartridge Primary charging bias circuit PRI To primary charging roller To developing roller Developing bias circuit DEV Photosensitive drum
Formatter Formatter heartbeat LED The heartbeat LED indicates that the formatter is functioning correctly. While the product is initializing after you turn the product on, the LED blinks rapidly, and then turns off. When the product has finished the initialization sequence, the heartbeat LED pulses on and off. For more information abut the heartbeat LED see Formatter heartbeat LED on page 133.
Laser/scanner system The laser/scanner system receives VIDEO signals from the ECU and the formatter and converts the signals into latent images on the photosensitive drum. The main components of the laser/scanner are the laser unit and the scanner motor unit. The DC controller sends signals to the laser/scanner to control the functions of these components.
Laser failure detection The DC controller determines an optical unit failure and notifies the formatter, if the laser/scanner encounters the following conditions: ENWW ● The scanner motor does not reach a specified rotation within a specified period of the scanner motor start up. ● The rotation of the scanner motor is out of specified range for a specified period during the scanner motor drive. ● The BD interval is out of a specified value during a print operation.
Image-formation system Electrophotographic process The electrophotographic process forms an image on the paper. Following are the major components used in the process: ● Print cartridge ● Transfer roller ● Fuser ● Laser/scanner The DC controller uses the laser/scanner and HVPS to form the toner image on the photosensitive drum. The image is transferred to the print media and then fused onto the paper.
Image formation process Each of the following process function independently and must be coordinated with the other product processes.
Latent-image formation stage During the latent-image formation stage, the laser/scanner forms an invisible image on the photosensitive drum in the print cartridge. Primary charging Step 1: DC and AC biases are applied to the primary charging roller, which transfers a uniform negative potential to the photosensitive drum.
Developing stage Print cartridge Step 3: In the print cartridge, the developing cylinder comes in contact with the photosensitive drum to deposit toner onto the electrostatic latent image. Figure 1-20 Print cartridge Blade Developing roller Exposed area Unexposed area Unexposed area Exposed area Developing bias Photosensitive drum Toner acquires a negative charge from the friction that occurs when the developing roller rotatesagainst the developing blade.
Transfer stage Step 4: The transfer charging roller, to which a DC positive bias is applied, imparts a positive charge on the print media. When the print media comes in contact with the photosensitive drum, the toner is transferred to the print media. Figure 1-21 Transfer Photosensitive drum Media Transfer roller Transfer bias Step 5: The elasticity of the print media causes its separation from the photosensitive drum. A static charge eliminator aids separation by weakening any electrostatic adhesion.
The product uses an on-demand fuser method. The toner image is permanently affixed to the printing paper by heat and pressure. Figure 1-23 Fusing Fuser heater Brush Fuser film Toner Media Pressure roller Fuser bias Cleaning stage Step 7: The cleaning blade scrapes the residual toner off of the photosensitive drum and deposits it into the waste toner case.
Toner detection The product uses a nonvolatile memory tag built into the print cartridge. Print-cartridge detection happens when the engine controller detects the presence of a genuine HP print-cartridge that contains a memory tag. Toner detection happens as the engine controller reads or writes the data that is stored on the memory tag. The engine controller renews the information in the prescribed timing and reads or writes it from or to the memory tag.
Pickup, feed, and delivery system The pickup/feed/delivery system consists of several types of feed rollers and sensors. The ECU uses a motor and two solenoids to drive the rollers. Three media-detection sensors detect paper as it passes through the product. If media does not reach or pass each sensor within a specified time, the ECU determines that a jam has occurred and alerts the formatter.
Photo sensors and switches Figure 1-26 Photo sensors and switches (product) PS4 PS1 M8001 SW501 PS8001 SL1 PS205 PS2 PS225 PS215 PS502 SL2 M8002 PS3 SW235 Table 1-10 Photo sensors and switches (product) 34 Item Description Item Description PS1 Face-up sensor PS215 Top-of-Page (TOP) sensor PS2 Fuser delivery sensor PS225 Media width sensor PS3 Cassette media-presence sensor PS502 Duplex media-feed sensor (duplex models only) PS4 Face-down tray media-full sensor PS8001 Rear door se
Figure 1-27 Photo sensors and switches (Tray 3 and Tray 4) M8001 CL1 SL3 PS8008 PS451 SW461 Table 1-11 Photo sensors and switches (Tray 3 and Tray 4) 1 ENWW Item Description PS451 Paper feeder cassette-media presence sensor PS8008 Paper feeder media-feed sensor SW461 Paper feeder cassette presence switch Tray 3 and Tray 4 are identical 500-sheet input trays.
Solenoids and clutches Figure 1-28 Solenoids and clutches (product) PS4 PS1 M8001 SW501 PS8001 SL1 PS205 PS2 PS225 PS215 PS502 SL2 M8002 PS3 SW235 Table 1-12 Solenoids and clutches (product) 36 Item Description SL1 Tray 1 (multipurpose tray) pickup solenoid SL2 Cassette (Tray 2) pickup solenoid Chapter 1 Theory of operation ENWW
Figure 1-29 Solenoids and clutches (Tray 3 and Tray 4) M8001 CL1 SL3 PS451 PS8008 SW461 Table 1-13 Solenoids and clutches (Tray 3 and Tray 4) 1 ENWW Item Description SL3 Paper feeder pickup solenoid CL1 Paper feeder pickup clutch Tray 3 and Tray 4 are identical 500-sheet input trays.
Tray 1 or Tray 2 Pickup and feed unit The pickup and feed unit uses the following components and processes. Cassette paper size detection/cassette paper detection NOTE: To find the following components, see Photo sensors and switches on page 34. ● PS3; cassette media-presence sensor ● PS225; media width sensor (detects media width after the media enters the paper path) Cassette pickup NOTE: To find the following components, see Solenoids and clutches on page 36.
Paper pickup and feed The following figure shows the pickup and feed paper path. NOTE: Duplex models include a duplex media-feed path for automatic two-sided printing.
Jam detection The product uses the following sensors to detect the presence of media and to check for jams. If media does not reach or pass each sensor within a specified time, the ECU determines that a jam has occurred and alerts the formatter. NOTE: To find the following components, see Photo sensors and switches on page 34.
Additional tray NOTE: This product supports identical 500-sheet input trays (Tray 3 and Tray 4). Tray driver PCA The following figure shows the signals between the DC controller and the tray driver PCA.
Paper pickup and feed NOTE: Tray 3 and Tray 4 are identical 500-sheet input trays. The following figure shows the pickup and feed paper path (Tray 3 shown).
Media level and size detection ● PS451; paper feeder media-presence sensor detects if media is present in the tray. NOTE: PS451 is used in Tray 3 and Tray 4. ● Media size is detected after the page enters the product. See Cassette paper size detection/ cassette paper detection on page 38. Jam detection ● ENWW PS8008; paper feeder media-feed sensor detects jams in the paper feeder.
44 Chapter 1 Theory of operation ENWW
2 ENWW Removal and replacement ● Removal and replacement strategy ● Service approach ● Removal and replacement procedures 45
Removal and replacement strategy General cautions during removal and replacement This chapter describes the removal and replacement of field-replaceable units (FRUs) only. Replacing FRUs is generally the reverse of removal. Occasionally, notes and tips are included to provide directions for difficult or critical replacement procedures. HP does not support repairing individual subassemblies or troubleshooting to the component level.
● Small needle-nose pliers ● ESD mat ● Penlight CAUTION: Always use a Phillips screwdriver (callout 1). Do not use a pozidrive screwdriver (callout 2) or any motorized screwdriver. These can damage screws or screw threads. Figure 2-1 Phillips and pozidrive screwdriver comparison Types of screws NOTE: The illustration in this section are for reference only. The screws in your product might look slightly different.
Service approach Product repair normally begins by using the product internal diagnostics and the following two-step process: 1. Isolate the problem to the major system (for example, the network or server, or the product). 2. Troubleshoot the problem by using the procedures in chapter 6. After you find a faulty part, the product can usually be repaired at the assembly level by replacing fieldreplaceable units (FRUs). Some mechanical assemblies might need to be repaired at the subassembly level.
ENWW 7. Send a print job from the host computer, and then verify that the output meets expectations. 8. If necessary, restore any customer-specified settings. 9. Clean the outside of the product with a damp cloth.
Parts removal order Figure 2-2 Parts removal order (1 of 2) Component Print cartridges Tray cassette (Tray 2, Tray 3, or Tray 4) Sub cover DIMM cover and DIMM Formatter cover and formatter PCA Rear-door assembly Left Cover Right-rear cover Tray 1 (multipurpose tray) cover Cartridge door assembly Top-right cover Control panel Front-right and right-side cover assembly Lower-right cover and bracket Rear-door assembly Top cover Remove Remove Remove Remove Remove Remove Top-right cover Control panel D
Figure 2-3 Parts removal order (2 of 2) Remove Remove Remove Remove Front-right and right-side cover assembly Lower-right cover and bracket Top cover Power-switch assembly Front-right and right-side cover assembly Lower-right cover and bracket Top cover Power-switch assembly Front-right and right-side cover assembly Lower-right cover and bracket Top cover Power-switch assembly Front-right and right-side cover assembly Lower-right cover and bracket Top cover Power-switch assembly Front-r
Removal and replacement procedures Print cartridge, cassettes, and sub cover Print cartridge CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. 1. Press the cartridge-door release button, and then open the cartridge door. Make sure that the door is completely open.
2. Grasp the print-cartridge handle and pull it out of the product. CAUTION: Do not touch the green roller. Doing so can damage the cartridge. Do not expose the cartridge to strong light. Cover the cartridge with a sheet of paper to protect it from light. Reinstallation tip Align the print cartridge with its slot and insert the print cartridge until it clicks into place.
Tray cassette (Tray 2, Tray 3, or Tray 4) NOTE: Use this procedure to remove the Tray 2 or optional Tray 3 or Tray 4 cassette. 1. Pull the tray straight out of the product until it stops. Figure 2-6 Remove the tray cassette (1 of 2) 2. Carefully lift up on the tray to release it, and then remove the tray.
Sub cover NOTE: Duplex models only. The space under the sub cover is used by third-party manufacturers to install optional devices for this product (for example, a security card reader). Use a small flat blade screwdriver to carefully separate the sub cover from the product. CAUTION: There are two tabs along the each of the long edges of the cover that fasten the cover to the product. Do not breack the tabs when the cover is removed.
External panels, covers, doors, formatter PCA, DIMM, and EIO disk EIO disk WARNING! 1. ESD sensitive component. Loosen two thumb screws (callout 1). Figure 2-9 Remove the EIO disk (1 of 2) 1 2. Pull the EIO disk straight out of the product to remove it.
DIMM cover and DIMM WARNING! 1. ESD sensitive component. Slide the DIMM cover toward the back of the product to release it. Figure 2-11 Remove the DIMM cover and DIMM (1 of 3) 2. Lift the cover away from the product.
3. Release two tabs (callout 1) and rotate the top of the DIMM away from the formatter. Lift up on the DIMM to remove it.
2. Push down to seat it in the DIMM slot. The DIMM must snap into the locking tabs on the DIMM slot.
Formatter cover and formatter PCA WARNING! ESD sensitive component. 1. Remove the DIMM cover. See DIMM cover and DIMM on page 57. 2. Remove one screw (callout 1), and then slide the formatter cover toward the back of the product to release it. Figure 2-16 Remove the formatter cover and formatter PCA (1 of 4) 1 3. Lift the cover away from the product.
4. Disconnect three connectors (callout 1; J14, J17, and J16) and one FFC (callout 2; J18). Figure 2-18 Remove the formatter cover and formatter PCA (3 of 4) 1 5. 2 Remove seven screws (callout 1), and then carefully remove the formatter PCA.
Rear-door assembly 1. Open the rear door. Figure 2-20 Remove the rear-door assembly (1 of 8) 2. Gently pull down on the door and lower the door until it is fully open.
3. Push up on the link arm to release it. CAUTION: The link arm is under spring tension. Do not let the link arm snap back toward the product when you release it. Figure 2-22 Remove the rear-door assembly (3 of 8) 4. Remove two screws (callout 1).
5. Open the lower-rear door, and then release one tab (callout 1). Figure 2-24 Remove the rear-door assembly (5 of 8) 1 6. Release one tab (callout 1).
7. Rotate the bottom of the rear-door assembly away from the product. Figure 2-26 Remove the rear-door assembly (7 of 8) 8. Pull down on the rear-door assembly to remove it.
Left cover 1. Remove the rear-door assembly. See Rear-door assembly on page 62. 2. Remove one screw (callout 1). Figure 2-28 Remove the left cover (1 of 4) 1 3. Release three tabs (callout 1). TIP: The tab inside the cassette cavity is located below the plastic cassette rail. It might be easier if slightly lift up the left side of the product, and use a small flat blade screwdriver to release this tab.
4. Release one tab (callout 1). Figure 2-30 Remove the left cover (3 of 4) 1 5. Rotate the rear of the cover slightly away from the product, and then slide the cover toward the front of the product to remove it.
Right-rear cover 1. Remove the rear-door assembly. See Rear-door assembly on page 62. 2. Slide the right-rear cover toward the inside of the product to release it. Figure 2-32 Remove the right-rear cover (1 of 2) 3. Rotate the bottom of the cover away from the product, and then pull down on the cover to remove it.
Tray 1 (multipurpose tray) cover 1. 2. Before proceeding, remove the following components: ● Rear-door assembly. See Rear-door assembly on page 62. ● Left cover. See Left cover on page 66. Carefully release two retaining arms (callout 1). Figure 2-34 Remove Tray 1 cover (1 of 3) 1 3. Slightly lower the cover, and then slide it toward the left side of the product. TIP: If you lower the tray too far, it will not slide off of the hinge pins.
4. Remove the Tray 1 cover.
Cartridge-door assembly 1. Before proceeding, remove the following components: ● Rear-door assembly. See Rear-door assembly on page 62. ● Left cover. See Left cover on page 66. ● Tray 1 (multipurpose tray) cover. See Tray 1 (multipurpose tray) cover on page 69. TIP: The cartridge-door assembly can be removed without removing the Tray 1 cover. However, it is easier to remove and reinstall the door assembly when the Tray 1 cover is not installed. 2. Remove one spring (callout 1).
3. Slightly slide the assembly toward the left side of the product to release it from the hinge pins. CAUTION: Do not damage the plastic link arm (callout 1). Figure 2-38 Remove the cartridge-door assembly (2 of 3) 1 4. Rotate the assembly down, and then separate the plastic link arm (callout 1) from the assembly. Remove the cartridge-door assembly.
Top-right cover 1. 2. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover. See Formatter cover and formatter PCA on page 60. Remove two screws (callout 1). Figure 2-40 Remove the top-right cover (1 of 2) 1 3. Lift the cover off of the product to remove it.
Control panel WARNING! 1. 2. ESD sensitive component. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover. See Formatter cover and formatter PCA on page 60. Press the cartridge-door release button, and then open the cartridge door. Make sure that the door is completely open. Figure 2-42 Remove the control panel (1 of 4) 3. Disconnect one connector (callout 1), and then remove one screw (callout 2).
4. Slide the control panel toward the front of the product to release it. Figure 2-44 Remove the control panel (3 of 4) 5. Lift the control panel off of the product.
Front-right and right-side cover assembly 1. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover. See Formatter cover and formatter PCA on page 60. ● Cartridge-door assembly. See Cartridge-door assembly on page 71. NOTE: The figures in this section show the cartridge-door assembly installed. However, it might be easier to reinstall the front-right and right-side cover assembly if the cartridge-door assembly is removed. ● 2.
3. Disconnect one connector (callout 1; J14), release the wire harness from the guide (callout 2), and then remove two screws (callout 3). Figure 2-47 Remove the front-right and right-side cover assembly (2 of 6) 3 4. 2 1 Slightly push the cover assembly toward the front of the product to release it, and then carefully rotate the cover away from the product.
5. Remove the cover assembly. Reinstallation tip The figures in this section show the cartridge-door assembly installed. However, it might be easier to reinstall the front-right and right-side cover assembly if the cartridgedoor assembly is removed. See Cartridge-door assembly on page 71. Figure 2-49 Remove the front-right and right-side cover assembly (4 of 6) 6.
7. If necessary, separate the front-right cover from the right-side cover.
Lower-right cover and bracket NOTE: You do not need to remove the sheet-metal bracket to remove the lower-right cover. However, you must remove the bracket and the cover when removing some of the other product components in this chapter. Use this procedure to remove the cover only, or the cover and the bracket. 1. 2. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover and Formatter PCA. See Formatter cover and formatter PCA on page 60.
3. To remove the bracket only:: Slide the sheet-metal bracket up to release it, and then remove the bracket. NOTE: You might need to slightly pull outward on the lower-right cover (callout 1) to release the sheet-metal bracket. Reinstallation tip When you reinstall the bracket, make sure that the tab (callout 2) is engaged in the slot in the chassis. Figure 2-53 Remove the lower-right cover (2 of 4) 2 1 4.
5. Remove the lower-right cover. Figure 2-55 Remove the lower-right cover (4 of 4) Reinstall the lower-right cover 1. Carefully raise the right side of the product, find the three slots in the chassis (callout 1), and the three tabs (callout 2) along the bottom of the cover.
2. Rotate the cover up to engage the tabs with the slots, and then slide the cover toward the front of the product to install it.
Top cover 1. 2. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover. See Formatter cover and formatter PCA on page 60. ● Rear-door assembly. See Rear-door assembly on page 62. ● Left cover. See Left cover on page 66. ● Top-right cover. See Top-right cover on page 73. ● Control panel. See Control panel on page 74. Remove three screws (callout 1).
3. Slightly raise the rear of the cover, slide the cover toward the front of the product, and then remove it.
Main assemblies Tray 1 (multipurpose tray) pickup roller CAUTION: Do not touch the surface of the roller. Skin oils deposited on the roller might cause printquality problems. 1. Press the cartridge-door release button, and then open the cartridge door. Make sure that the door is completely open. Figure 2-60 Remove the Tray 1 (MP tray) pickup roller (1 of 2) 2. Release two tabs, and then rotate the roller out and away from the product to remove it.
Tray 1 (multipurpose tray) separation pad CAUTION: Do not touch the surface of the pad. Skin oils deposited on the roller might cause paperhandling problems. 1. Press the cartridge-door release button, and then open the cartridge door. Make sure that the door is completely open. Figure 2-62 Remove the Tray 1 (multipurpose tray) separation pad (1 of 2) 2. Release two tabs (callout 1), and then remove the separation pad.
Tray 2, Tray 3, or Tray 4 pickup roller CAUTION: Do not touch the surface of the roller. Skin oils deposited on the roller might cause printquality problems. NOTE: If you did not remove the Tray 2, Tray 3, or Tray 4 cassette before servicing the product, remove it now. 1. Carefully place the product front-side up, so that you can see into the opening where the cassette would be installed. NOTE: Debris can scratch or damage the back of the product.
3. Carefully remove the black-plastic guard (callout 1). CAUTION: The guard is partially retained by the bushing removed in the previous step. Do not lose the guard when the bushing is removed. Figure 2-65 Remove the Tray 2, Tray 3, or Tray 4 pickup roller (2 of 3) 1 4. Slide the roller toward the left side of the product, rotate the right end of the roller away from the product, and then remove the roller assembly.
Tray 2, Tray 3, or Tray 4 separation pad CAUTION: Do not touch the surface of the pad. Skin oils deposited on the roller might cause paperhandling problems. 1. Remove the tray cassette. See Tray cassette (Tray 2, Tray 3, or Tray 4) on page 54. 2. Remove two screws (callout 1), and then remove the separation pad (callout 2).
Tray 2, Tray 3, or Tray 4 base-plate roller assembly 1. Remove the tray cassette. See Tray cassette (Tray 2, Tray 3, or Tray 4) on page 54. 2. Locate the base roller assembly (callout 1), release one tab (callout 2), and then slide the assembly toward the outside of the product to release it. Figure 2-68 Tray 2, Tray 3, or Tray 4 base plate roller assembly (1 of 2) 2 1 3. Remove the base roller assembly.
Transfer roller CAUTION: Do not touch the black-sponge portion of the transfer roller. Skin oils deposited on the transfer roller might cause print-quality problems. 1. Press the cartridge-door release button, and then open the cartridge door. Make sure that the door is completely open. NOTE: If you did not remove the print cartridge before servicing the product, remove it now. Figure 2-70 Remove the transfer roller (1 of 3) 2.
3. If necessary, remove the gear, the bushing, and the spring, and then install them on a replacement roller.
USB port PCA WARNING! 1. 2. ESD sensitive component. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover. See Formatter cover and formatter PCA on page 60. ● Top-right cover. See Top-right cover on page 73. ● Control panel. See Control panel on page 74. ● Front-right and right-side cover assembly. See Front-right and right-side cover assembly on page 76. Release the wire harness (callout 1) from the retainers (callout 2).
3. Remove on screw (callout 1). Figure 2-74 Remove the USB port PCA (2 of 3) 1 4. Carefully remove the USB port PCA.
Power-switch assembly WARNING! 1. 2. ESD sensitive component. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover. See Formatter cover and formatter PCA on page 60. ● Top-right cover. See Top-right cover on page 73. ● Control panel. See Control panel on page 74. ● Front-right and right-side cover assembly. See Front-right and right-side cover assembly on page 76.
3. Remove the power-switch assembly.
Main fan, fan duct, and environmental sensor WARNING! ESD sensitive component. Use the steps in this procedure to remove only the environmental sensor, or the sensor and the main fan. 1. 2. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover. See Formatter cover and formatter PCA on page 60. ● Top-right cover. See Top-right cover on page 73. ● Control panel. See Control panel on page 74.
3. Release one tab (callout 1), and then remove the environmental sensor (callout 2). Figure 2-79 Remove the main fan, fan duct, and the environmental sensor PCA (2 of 3) 2 1 4. To remove the main fan only: Release two tabs (callout 1), and then remove the main fan. To remove the main fan and fan duct: Remove one screw (callout 2), and then remove the main fan and fan duct together. Reinstallation tip If only the main fan was removed: When the fan is reinstalled, the air must flow into the product.
Fuser 1. 2. Before proceeding, remove the following components: ● Rear-door assembly. See Rear-door assembly on page 62. ● Right-rear cover. See Right-rear cover on page 68. Duplex models only: Release two tabs (callout 1) on the duplex media-feed guide, and then slide the guide toward the back of the product to remove it. Reinstallation tip Make sure that both tabs snap back into place when reinstalling the duplex media-feed guide. Figure 2-81 Remove the fuser (1 of 4) 1 3.
4. Remove four screws (callout 1). Figure 2-83 Removing the fuser (3 of 4) 1 5. Pull the fuser out of the back of the product. CAUTION: To avoid damaging the fuser, the cartridge-door assembly must be closed before you remove the fuser.
Registration assembly 1. 2. Before proceeding, remove the following components: ● Rear-door assembly. See Rear-door assembly on page 62. ● Left cover. See Left cover on page 66. Unhook the clasp on the registration assembly gear (callout 1), and then slide the gear off of the shaft. Figure 2-85 Remove the registration assembly (1 of 3) 1 3. Open the cartridge door, and then remove four screws (callout 1).
4. Lift the registration assembly out of the product, gear-end first.
Duplex media-feed assembly Duplex models only. 1. 2. Before proceeding, remove the following components: ● Rear-door assembly. See Rear-door assembly on page 62. ● Right-rear cover. See Right-rear cover on page 68. Release two tabs (callout 1) on the duplex media-feed guide, and then slide the guide toward the back of the product to remove it. Reinstallation tip Make sure that both tabs snap back into place when reinstalling the duplex media-feed guide.
3. Press the green lever (callout 1) to release the duplex media-feed assembly. Figure 2-89 Remove the duplex media-feed assembly (2 of 5) 1 4. Use a small flat blade screwdriver to carefully pry the sheet-metal tab on the assembly away from the hinge pin to release it.
5. Slide the assembly away from the other hinge pin to release it. Figure 2-91 Remove the duplex media-feed assembly (4 of 5) 6. Pull the duplex media-feed assembly out of the back of the product.
Laser/scanner WARNING! 1. 2. ESD sensitive component. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover. See Formatter cover and formatter PCA on page 60. ● Rear-door assembly. See Rear-door assembly on page 62. ● Left cover. See Left cover on page 66. ● Top-right cover. See Top-right cover on page 73. ● Control panel. See Control panel on page 74. ● Top cover. See Top cover on page 84.
3. Remove the antistatic sponge (callout 1). Figure 2-94 Remove the laser/scanner (2 of 5) 1 4. Disconnect one connector (callout 1) and one FFC (callout 2). Reinstallation tip Make sure that you correctly reconnect the FFC when the laser/scanner is installed. If the FFC is not correctly reconnected, a 51.1 ERROR will appear on the control-panel display.
5. Remove four screws (callout 1). Figure 2-96 Remove the laser/scanner (4 of 5) 1 6. Lift the laser/scanner up and out of the product.
Engine control unit (ECU) WARNING! 1. ESD sensitive component. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover and formatter PCA. See Formatter cover and formatter PCA on page 60. ● Rear-door assembly. See Rear-door assembly on page 62. ● Left cover. See Left cover on page 66. ● Top-right cover. See Top-right cover on page 73. ● Control panel. See Control panel on page 74. ● Front-right and right-side cover assembly.
3. Remove two screws (callout 1), and then remove the fan assembly. NOTE: As you remove the fan assembly, release the USB wire harness from the retainers along the bottom of the assembly (callout 2). Figure 2-99 Removing the ECU (2 of 9) 1 2 4. Disconnect 12 connectors (callout 1).
5. Release one tab (callout 1) on the air duct, and then lift the air duct out of the product. Figure 2-101 Remove the ECU (4 of 9) 1 2 6. Disconnect three connectors (callout 1), one FFC (callout 2), and then release the wire harnesses from the retainers.
7. Remove six screws (callout 1). Figure 2-103 Remove the ECU (6 of 9) 1 8. Slight lift the ECU up, and then rotate the top of the ECU pan away from the product. CAUTION: The ECU is still attached to the product by a FFC. Do not try to completely remove the ECU.
9. Disconnect one FFC (callout 1). Figure 2-105 Remove the ECU (8 of 9) 1 10. Remove the ECU. NOTE: The ECU and the ECU pan together are a single field-replaceable unit (FRU). You do not have to separate the ECU and the ECU pan.
Cassette pickup (Tray 2) solenoid or Tray 1 (multipurpose tray) pickup solenoid 1. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover and formatter PCA. See Formatter cover and formatter PCA on page 60. ● Rear-door assembly. See Rear-door assembly on page 62. ● Left cover. See Left cover on page 66. ● Top-right cover. See Top-right cover on page 73. ● Control panel. See Control panel on page 74.
3. Carefully unwind the wire harness (callout 1) from the retainer on the gear cover (callout 2), and then remove the cover. Reinstallation tip When you reinstall the gear cover, make sure that you wrap the solenoid-wire harness around the retainer on and on-half times in a clockwise direction. Figure 2-108 Cassette pickup (Tray 2) or Tray 1 (multipurpose tray) solenoid (2 of 3) 1 2 4. For the cassette (Tray 2) pickup solenoid: Remove one screw (callout 1), and then remove the solenoid (callout 2).
Fuser motor WARNING! 1. ESD sensitive component. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover and formatter PCA. See Formatter cover and formatter PCA on page 60. ● Rear-door assembly. See Rear-door assembly on page 62. ● Left cover. See Left cover on page 66. ● Top-right cover. See Top-right cover on page 73. ● Control panel. See Control panel on page 74. ● Front-right and right-side cover assembly.
Sub fan and fan duct 1. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover and formatter PCA. See Formatter cover and formatter PCA on page 60. ● Rear-door assembly. See Rear-door assembly on page 62. ● Left cover. See Left cover on page 66. ● Top-right cover. See Top-right cover on page 73. ● Control panel. See Control panel on page 74. ● Front-right and right-side cover assembly.
3. Release the wire harness from the retainers (callout 1), and then feed the wire harness through the opening in the chassis (callout 2). Figure 2-112 Removing the sub fan and fan duct (2 of 5) 2 1 4. Release the wire harness from the retainers (callout 1).
5. To remove the fan and duct: Remove two screws (callout 1), and then carefully remove the fan and duct. NOTE: If necessary, release the metal static clip, release two tabs and separate the fan from the duct. Figure 2-114 Remove the sub fan and fan duct (4 of 5) 1 6. To remove the fan only: Release the metal static clip, release two tabs (callout 1), and then remove the sub fan. Reinstallation tip If you install a replacement sub fan, the air must flow into the product.
High-voltage power supply (HVPS) 1. Before proceeding, remove the following components: ● DIMM cover. See DIMM cover and DIMM on page 57. ● Formatter cover and formatter PCA. See Formatter cover and formatter PCA on page 60. ● Rear-door assembly. See Rear-door assembly on page 62. ● Left cover. See Left cover on page 66. ● Top-right cover. See Top-right cover on page 73. ● Control panel. See Control panel on page 74. ● Front-right and right-side cover assembly.
3. Remove one screw (callout 1), and then remove the base plate (callout 2). Figure 2-117 Remove the high-voltage power supply (2 of 11) 2 1 4. Remove one screw (callout 1), and then remove the right-side guide (callout 2).
5. Remove one screw (callout 1), and then remove the left-side guide (callout 2). Figure 2-119 Remove the high-voltage power supply (4 of 11) 2 1 6. Remove one screw (callout 1), release one tab (callout 2) and then slide the guide toward the front of the product to release it. Remove the guide.
7. Disconnect one connector (callout 1), and then remove two screws (callout 2). Figure 2-121 Remove the high-voltage power supply (6 of 11) 2 1 8. Remove one screw (callout 1).
9. Place the product face-side up. Remove two screws (callout 1), and then remove the positioning guide (callout 2). CAUTION: When you place the product face-side up, do not damage the rear-door link arm on the left side of the product. NOTE: The positioning guide might appear to still be fastened to the product. You might have to use slight force to separate it form the product. Figure 2-123 Remove the high-voltage power supply (8 of 11) 1 2 10.
11. Remove three screws (callout 1), and then remove the high-voltage power supply (callout 2). NOTE: Disconnect two connectors and one FFC (callout 3) on the HPVS as you separate the it from the product. Figure 2-125 Remove the high-voltage power supply (10 of 11) 3 1 2 12. After the high-voltage power supply is removed, make sure that the spring on the chassis is in place. CAUTION: This spring is not captive and can easily be lost.
3 ENWW Solve problems ● Solve problems checklist ● Menu map ● Troubleshooting process ● Tools for troubleshooting ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Clean the product ● Solve performance problems ● Solve connectivity problems ● Service mode functions ● Product updates 127
Solve problems checklist The following checklist contains basic questions that you can ask the customer to help define problems quickly. Table 3-1 Initial troubleshooting checklist Environment Media Input trays ● Is the product installed in a suitable environment? See Environmental specifications on page 309.
Table 3-1 Initial troubleshooting checklist (continued) Condensation Miscellaneous ENWW ● Does condensation occur following a temperature change (particularly in winter following cold storage)? If so, wipe off the affected parts or leave the product on for 10 to 20 minutes and then try to resume printing. ● Was a print cartridge opened soon after it was moved from a cold room to a warm one? If so, allow the print cartridge and the product to acclimate to room temperature for one to two hours.
Menu map The menu map can be an important troubleshooting tool. The menu map shows each control-panel menu and submenu to aid navigation through the menu system. Print the menu map from the control panel by completing the following steps. 1. Press the Menu button 2. Press the down arrow button or the up arrow and then press the OK button. 3. Press the down arrow button or the up arrow button to navigate to the PRINT MENU MAP sub menu, and then press the OK button to print the pages.
Troubleshooting process Determine the problem source When the product malfunctions or encounters an unexpected situation, the product control panel alerts you to the situation. This chapter provides steps for correcting problems. 1 Is the product on and does a readable message appear? Power on Yes Follow the power-on troubleshooting checks following this table. No After the control-panel display is functional, go to step 2.
Power subsystem Power-on checks Turn on the power. If the control-panel display remains blank or if it displays random patterns or asterisks, perform the power-on checks to find the cause of the problem. 1. Verify that the product is plugged into an active electrical outlet that delivers the correct voltage. 2. Verify that the power switch is in the ON position. 3. Make sure that the main fan on the right side runs for a short time. 4.
Tools for troubleshooting Individual component diagnostics LED diagnostics LEDs on the formatter can help identify and troubleshoot product problems. LED indicators Three LEDs on the formatter indicate that the product is functioning correctly. Figure 3-1 Formatter LEDs 1 2 1 HP Jetdirect LEDs 2 Heartbeat LED Formatter heartbeat LED The heartbeat LED indicates that the formatter is functioning correctly. While the product is initializing after you turn it on, the LED blinks rapidly, and then turns off.
HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has failed. For link failures, check the network cable connections. For nonlink errors, print a configuration page. The second page is the HP Jetdirect configuration page. Examine this page for any inconsistencies among the network settings.
then the page will print from Tray 2. The product continuously prints test pages as long as the test-page switch is depressed. The product will not print a test page if it is in Sleep mode. Print formatter test pages If the engine test was successful with the formatter removed, reinstall the formatter and then print a configuration page to test the functionality of the formatter. . 1. Press the Menu button 2. Press the down arrow 3. Press the OK button to select the menu. 4.
Paper-path test (and automatic sensors test) Paper-path test . 1. Press the Menu button 2. Press the down arrow button or the up arrow and then press the OK button. button to navigate to the DIAGNOSTICS menu, 3. Press the down arrow button or the up arrow sub menu, and then press the OK button. button to navigate to the PAPER PATH TEST 4. Select the paper path test options for the test you want to run NOTE: Values that have an asterisk (*) are the factory-default values.
4. Select the paper path test options for the test you want to run 5. Press the OK button to begin the test, and then observe the control-panel designators (see the table below). The sensors should display a 1 status as paper passes by the sensors.
Table 3-3 MANUAL SENSOR TEST (special mode test) (continued) Sensor or switch name Sensor number Replacement part number Description Paper-path sensor test name Testing of sensor Paper feeder mediafeed sensor - Tray 31 PS8008 (Replace feeder unit) Photointerrupter E Tray 3 feed sensor Remove the Tray 2 cassette, use a small screwdriver to activate the sensor through the small slot toward the front of the product.
Table 3-4 MANUAL SENSOR TEST 2 (special mode test) (continued) Sensor or switch name Sensor number Replacement part number Description Paper-path sensor test name Testing of sensor Paper feeder Tray 4 cassette mediapresence sensor1 PS451 CE530-69001 Photointerrupter P Tray 4 paper sensor Remove the Tray 4 cassette, and then push the sensor lever.
A TOP (Top-of-Page) sensor Test the TOP sensor (PS215) 1. Open the cartridge door, and then remove the print cartridge. 2. Raise the registration shutter. 3. Use a small screwdriver to activate the TOP sensor. Figure 3-3 Test the TOP sensor 4. Check the control-panel display for sensor response. 5. If there is no response, replace the TOP sensor.
B Fuser output sensor Test the fuser delivery sensor (PS2) 1. Open the rear door. 2. Slowly insert a piece of paper to activate the fuser delivery sensor. Figure 3-4 Test the fuser delivery sensor ENWW 3. Check the control-panel display for a sensor response. 4. If there is no response, replace the fuser.
C Duplex sensor Test the duplex media-feed sensor (PS502) 1. Remove the Tray 2 cassette. 2. Press the green lever to release the duplex media-feed assembly (metal tray). 3. Raise the duplex media-feed assembly until it snaps into place. Figure 3-5 Test the duplex media-feed sensor 4. Check the control-panel display for sensor response. 5. If there is no response, replace the high-voltage power supply (duplex model).
D Paper width sensor 1 Test the media width sensor (PS225) 1. Open the cartridge door, and then remove the print cartridge. 2. Raise and then lower the registration flap to activate the sensor. Figure 3-6 Test the media width sensor ENWW 3. Check the control-panel display for a sensor response. 4. If there is no response, replace the media width sensor PCA.
E Tray 3 feed sensor Test the Tray 3 media-feed sensor (PS8008) 1. Remove the Tray 3 cassette. 2. Use a small screwdriver to activate the sensor. Figure 3-7 Test the Tray 3 media-feed sensor 3. Check the control-panel display for sensor response. 4. If there is no response, replace the optional Tray 3 assembly.
F Tray 4 feed sensor Test the Tray 4 media-feed sensor (PS8008) 1. Remove the Tray 4 cassette. 2. Use a small screwdriver to activate the sensor. Figure 3-8 Test the Tray 4 media-feed sensor ENWW 3. Check the control-panel display for sensor response. 4. If there is no response, replace the optional Tray 4 assembly.
G FD tray full sensor Test the face-down media tray media-full (PS1) 1. Raise and then lower the output-bin levers to activate the sensor. Figure 3-9 Test the face-down media tray media-full sensor 2. Check the control-panel display for sensor response. 3. If there is no response, replace the top-cover flag or the photo interrupter.
H Face up detect sensor Test the rear cover open sensor (PS1) 1. Open the rear door until it stops to activate the sensor. Figure 3-10 Test the rear cover open sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the rear cover open sensor.
I Cartridge-door open switch Test the cartridge-door open switch (SW501) 1. Open the cartridge door to activate the sensor. Figure 3-11 Test the cartridge-door open switch 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the door is not damaged or missing. If necessary, replace the cartridge-door switch.
J Rear cover open sensor Test the face-up detect sensor (PS8001) 1. Open the rear door, and then gently pull down on the door and lower the door until it is fully open to activate the sensor. NOTE: Figure 3-13 Test the face-up detect sensor (2 of 2) on page 149 shows the location of the face-up detect sensor (PS8001) behind the left cover. Figure 3-12 Test the face-up detect sensor (1 of 2) Figure 3-13 Test the face-up detect sensor (2 of 2) 2. Check the control-panel display for sensor response. 3.
K Tray 1 paper sensor Tray 1 (multipurpose tray) media-presence sensor (PS205) 1. Push the sensor lever toward the right side of the product and hold it there for 3 seconds to activate the sensor. Figure 3-14 Test the Tray 1 (multipurpose tray) media-presence sensor 2. Check the control-panel display for sensor response. 3. If there is no response, replace the multipurpose sensor PCA.
L Tray 2 paper sensor Tray 2 cassette media-presence sensor (PS3) 1. Remove the Tray 2 cassette, and then push on the sensor levers to activate the sensor. Figure 3-15 Test the Tray 2 cassette media-presence sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the unit.
M Tray 2 detect switch Tray 2 cassette presence switch (SW235) 1. Remove the Tray 2 cassette, and then install it to activate the sensor. Figure 3-16 Test the Tray 2 cassette presence switch 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the cassette is not damaged or missing. If necessary, replace the switch.
N Tray 3 paper sensor Tray 3 media-presence sensor (PS451) 1. Remove the Tray 3 cassette, and then push on the sensor levers to activate the sensor. Figure 3-17 Test the Tray 3 cassette media-presence sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the optional 500-sheet feeder.
O Tray 3 detect switch Tray 3 cassette presence switch (SW461) 1. Remove the Tray 3 cassette, and then install it to activate the sensor. Figure 3-18 Test the Tray 3 cassette presence switch 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the cassette is not damaged or missing. If necessary, replace the optional 500-sheet feeder.
P Tray 4 paper sensor Tray 4 media-presence sensor (PS451) 1. Remove the Tray 4 cassette, and then push on the sensor levers to activate the sensor. Figure 3-19 Test the Tray 4 cassette media-presence sensor ENWW 2. Check the control-panel display for sensor response. 3. If there is no response, replace the optional 500-sheet feeder.
Q Tray 4 detect switch Tray 4 cassette presence switch (SW461) 1. Remove the Tray 4 cassette, and then install it to activate the sensor. Figure 3-20 Test the Tray 4 cassette presence switch 2. Check the control-panel display for sensor response. 3. If there is no response, make sure that the sensor-actuator tab on the cassette is not damaged or missing. If necessary, replace the optional 500-sheet feeder.
Print/stop test Use this diagnostic test to isolate the cause of problems such as image formation defects and jams within the engine. The test can be programmed to stop from 0 to 60,000 ms. Perform the print/stop test in the DIAGNOSTICS menu . 1. Press the Menu button 2. Press the down arrow 3. Press the OK button to select the menu. 4. Press the down arrow sub menu. 5. Press the OK button to select the sub menu. 6.
Component tests Half self-test Perform a half self-test to determine which image-formation process might be malfunctioning. NOTE: It might be easier to perform the print/stop test to stop the product during the printing process. See Print/stop test on page 157. 1. Print a configuration page from the control panel. 2. Open the cartridge door after the paper advances half-way through the product, which is about 3 to 5 seconds after the main motor begins to rotate.
4. Press the down arrow button or the up arrow button to select a component to test. Table 3-6 Components test 1 5. ENWW Component test Item Control-panel display message Description Main motor test M8001 DRUM MOTOR Activates the main motor for 10 seconds. Scanner motor test Not applicabl e LASER SCANNER MOTOR Activates the laser/scanner motor for 10 seconds. Fuser motor test M8002 FUSER MOTOR Activates the fuser motor for 10 seconds.
Diagrams Block diagrams Figure 3-21 Product cross section 2 1 17 16 3 15 4 14 6 5 13 12 7 11 10 9 8 Item Description Item Description 1 Face-down delivery roller 10 Cassette (Tray 2) separation pad 2 Fuser film 11 Cassette (Tray 2) pickup roller 3 Laser/scanner 12 Duplex repickup roller (duplex models) 4 Photosensitive drum 13 Registration roller 5 Print cartridge 14 Transfer roller 6 Registration shutter 15 Duplex-feed roller (duplex models) 7 Tray 1 (multipurp
Figure 3-22 Optional paper feeder (Tray 3 and Tray 4) cross section 1 2 3 ENWW Item Description 1 Pickup roller 2 Feed roller 3 Separation pad Tools for troubleshooting 161
Plug/jack locations Figure 3-23 Plug/jack locations 1 2 3 4 Item Description 1 RJ.45 network connection (network models only) 2 EIO slot (covered) 3 Hi-Speed Host USB 2.
Location of connectors ECU controller connections Figure 3-24 ECU controller connections ENWW Item Description Item Description Item Description J1002 Fuser J1601 SL2 Casette (Tray 2) pickup solenoid J1701 Formatter J1302 SW240 Power switch J1602 SL1 Tray 1 pickup solenoid J1702 Laser drive PCA J1303 +3.3 A Formatter J1603 PS 3 Cassette media-presence sensor J1703 Memory tag J1304 +3.
Item Description Item Description Item Description J1503 Main motor J1610 High-voltage power supply circuit; includes PS225 Media width senor and PS215 TOP sensor FT1 SW501 Cartridgedoor switch (printcartridge door) J1504 Fuser motor J1612 SW235 Cassette (Tray 2) presence switch FT2 SW501 Cartridgedoor switch (printcartridge door) J1505 FM2 Sub fan, PS8001 Rear door sensor, and M3 Scanner motor J1613 +24 V to FT1 1506 SW250 Test-print switch J1614 +24 V to FT2 164 Chapter 3 Solve p
Locations of major components Figure 3-25 External component locations 1 14 ENWW 13 12 2 3 11 10 4 5 8 9 6 7 Item Description Item Description 1 Top cover 8 Right-rear cover 2 Control panel 9 DIMM cover 3 Top-right cover 10 Lower-right cover 4 Formatter cover 11 Right cover 5 Cartridge-door assembly 12 Front-right and right-side cover assembly 6 Left cover 13 Tray 1 (multipurpose tray) 7 Rear-door assembly 14 Cassette (Tray 2) Tools for troubleshooting 165
Figure 3-26 Major component locations 1 2 5 Item Description 1 Fuser 2 Laser/scanner 3 Registration assembly 4 Pickup assembly 5 Duplex media-feed assembly (duplex models only) 166 Chapter 3 Solve problems 3 4 ENWW
Figure 3-27 Motors, fans, solenoids, and rollers component locations ENWW Item Description Item Description 1 Fuser motor 6 Main fan 2 Tray 1 (multipurpose tray) pickup roller 7 Cassette (Tray 2) separartion pad 3 Tray 1 (multipurpose tray) pickup solenoid 8 Cassette (Tray 2) pickup solenoid 4 Transfer roller 9 Cassette (Tray 2) pickup roller 5 Tray 1 (multipurpose tray) separation pad 10 Sub fan Tools for troubleshooting 167
Figure 3-28 PCA component locations Item Description 1 Engine controller unit (ECU) 2 High-voltage power supply 168 Chapter 3 Solve problems ENWW
ENWW 23 22 21 20 19 18 17 16 Sub fan (FM2) 15 Main fan (FM1) 14 Fixing bias 13 Transfer bias 12 Developing bias 11 Primary charging bias 10 Fixing heater 9 Fixing motor (M8002) 8 Main motor (M8001) 7 Scanner motor (M3) 6 VIDEO signal 5 BD signal 4 Fixing delivery sensor (PS2) 3 TOP sensor (PS215) 2 Cassette pickup solenoid (SL2) 1 Print start command (EEC12) Power ON Two consecutive prints on Letter paper WAIT STBY INTR PRINT LSTR STBY General timing charts Figure 3-29 Genera
General circuit diagram Figure 3-30 General circuit diagram (1 of 2) 6 5 Fuser MPT media presence sensor Fuser delivery sensor 2 3 2 M8002 M8001 J19 2 3 4 5 6 J18H 3 2 3 4 5 6 7 8 1 2 3 4 5 6 7 +24R / MM_ D E C / MM_ A C C GN D GN D J8002 +24R J18 MM_ F G J22 J8003 GN D 2 M M GN D SL Main motor / F M_ A C C SL 3 1 Fuser motor 1 1 J24 1 F M_ R E V SL1 2 1 2 SL2 3 +24U 3 4 F M_ F G J24H 5 / F M_ D E C S OL D 5 S OL D 3 TB1 TP S OL D 1
OP F _ C L +24V GN D GN D P WS N S +3. 3V GN D / T OP S N S 3 2 1 11 12 DEV TR TB508 TB509 TB510 FILMB PA1 PA2 P RI +3. 3V S OL D 1 4 +3. 3V OP F _ P F E D S 2 +3. 3V OP F _ C L +24U GN D E N V T E MP GN D GN D ( + 2 4 R ) GN D ( + 2 4 R ) +24R +24R +24R 26 27 28 29 +3. 3V 23 GN D ( + 2 4 R ) +3. 3V 22 25 GN D ( + 3 . 3 V ) 21 24 GN D ( + 3 .
Internal print quality test pages Cleaning page Create and use the cleaning page . 1. Press the Menu button 2. Press the down arrow button or the up arrow DEVICE menu, and then press the OK button. 3. Press the down arrow button or the up arrow and then press the OK button. 4. If the product does not have automatic two-sided printing, press the down arrow button or the up arrow button to navigate to the CREATE CLEANING PAGE option, and then press the OK button.
Print quality troubleshooting tools Repetitive image-defect ruler Use a ruler to measure occurrences of repetitive image defects to help solve image quality problems. Place the ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and use the figure below to identify the component that is causing the defect. NOTE: When printing this defect ruler, verify that any scaling options in the printer driver are disabled. 0 mm 38 mm 43.
Control-panel menus You can perform most routine printing tasks from the computer through the printer driver or software program. This is the most convenient way to control the product, and it overrides the product controlpanel settings. See the help files for the software program, or for more information about opening the printer driver, see the product user guide. You can also control the product by changing settings in the product’s control panel.
Item Explanation SUPPORTED PAPER Provides a list of the supported paper and print media. PRINT HELP GUIDE Prints a page that shows links to additional help on the Web. PRODUCT VIEWS Prints a page that explains the product components. Retrieve job menu Use the RETRIEVE JOB menu to view listings of all stored jobs. To display: Press the Menu button Item Sub-item , and then select the RETRIEVE JOB menu. Options Description Each user who has stored jobs is listed by name.
Item Sub-item Options Description COPIES Specifies the number of copies of the job to print. The default is 1. For the ALL JOBS (NO PIN) and ALL JOBS (WITH PIN) menus, two more options are available: USB STORAGE COPIES ● If you select the JOB option, the number of copies specified in the driver are printed. ● If you select the CUSTOM VALUE menu, another setting displays where you can specify the number of copies of the job to be printed.
Item Description PRINT PCL FONT LIST Prints the available PCL fonts. PRINT PS FONT LIST Prints the available PS fonts. Paper handling menu Use this menu to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. To display: Press the Menu button , and then select the PAPER HANDLING menu. NOTE: If you have used other HP LaserJet products, you might be accustomed to configuring Tray 1 to First mode or Cassette mode.
Menu item Sub-menu item Values Description AT VERY LOW BLACK CARTRIDGE STOP Select what the product should do when the print cartridge is very near the end of its estimated life. PROMPT TO CONTINUE CONTINUE* STOP: The product stops until you replace the cartridge. PROMPT TO CONTINUE: The product stops until you clear the prompt message. CONTINUE: The product provides an alert message, but it continues printing.
Menu item Values Description DUPLEX OFF* Enable or disable two-sided printing. ON NOTE: This menu is available only on the d, dn, and x models. LONG EDGE* Change the binding edge for two-sided printing. DUPLEX BINDING SHORT EDGE NOTE: This menu is available only on the d, dn, and x models. OVERRIDE A4/LETTER NO Set the product to print an A4 job on lettersize paper when no A4 paper is loaded. YES* MANUAL FEED OFF* Makes the MANUAL FEED setting the default for jobs that do not select a tray.
Item Values Description ORIENTATION PORTRAIT* Set the default page orientation. LANDSCAPE FONT SOURCE A list of available font sources displays. Selects the font source. The default is INTERNAL. FONT NUMBER The product assigns a number to each font and lists the numbers on the PCL font list. The range is 0 to 102. The default is 0. FONT PITCH Selects the font pitch. This item might not appear, depending on the font selected. The range is 0.44 to 99.99. The default is 10.00.
Item Sub-item Sub-item Values Description ADJUST TRAY PRINT TEST PAGE Shift from -20 to 20 along the X or Y axes. 0 is the default. Print a test page and perform the alignment procedure for each tray. X1 SHIFT Y1 SHIFT X2 SHIFT Y2 SHIFT When it creates an image, the product scans across the page from side to side as the sheet feeds from top to bottom into the product. The scan direction is referred to as X.
Item Sub-item ECONOMODE Sub-item Values Description OFF* EconoMode is a feature that allows the product to use less toner per page. Selecting this option extends the life of the toner supply and might reduce the cost per page. However, it also reduces print quality. The printed page is adequate for printing drafts. ON HP does not recommend full-time use of EconoMode. If EconoMode is used fulltime, the toner supply might outlast the mechanical parts in the print cartridge.
System setup menu Use the SYSTEM SETUP menu to change product-configuration defaults such as sleep mode, product personality (language), and jam recovery. To display: Press the Menu button SYSTEM SETUP menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Values Description DATE/TIME DATE - - - - /[MMM]/[DD] YEAR = Set the correct date.
Item Sub-item Values Description USE REQUESTED TRAY EXCLUSIVELY* Set how to handle jobs that have specified an input tray. FIRST MANUALLY FEED PROMPT ALWAYS* UNLESS LOADED PS DEFER MEDIA ENABLED* DISABLED SIZE/TYPE PROMPT DISPLAY* DO NOT DISPLAY 184 Chapter 3 Solve problems ● EXCLUSIVELY: The product never selects a different tray when the user has indicated that a specific tray should be used, even if that tray is empty.
Item Sub-item Values Description USE ANOTHER TRAY ENABLED* Turn on or off the control-panel prompt to select another tray when the specified tray is empty. DISABLED DUPLEX BLANK PAGES AUTO* ● ENABLED: The product prompts either to add paper to the selected tray or to choose a different tray. ● DISABLED: The product prompts the user to add paper to the tray that was initially selected. Control how the product handles two-sided jobs (duplexing).
Item Sub-item CLEARABLE WARNINGS Values Description JOB* Sets whether a warning is cleared on the control panel or when another job is sent. ON AUTO CONTINUE OFF ON* JAM RECOVERY AUTO* Determines product behavior when the system generates an Auto Continuable error. Set whether the product tries to reprint pages after a jam. OFF ON RAM DISK AUTO* OFF AUTO: The product reprints pages if enough memory is available for full-speed two-sided printing. Sets how the RAM disk feature is configured.
I/O menu Items on the I/O (input/output) menu affect the communication between the product and the computer. If the product contains an HP Jetdirect print server, you can configure basic networking parameters by using this submenu. You can also configure these and other parameters through HP Web Jetadmin or the embedded Web server. For more information on these options, see the product user guide. To display: Press the Menu button O menu.
Item Sub-item Sub-item Values Description IPV4 SETTINGS CONFIG METHOD BOOTP Specify the method that TCP/IPv4 parameters are configured on the HP Jetdirect print server. DHCP* AUTO IP BOOTP: Automatic configuration from a BootP (Bootstrap Protocol) server. MANUAL DHCP: Automatic configuration from a DHCPv4 (Dynamic Host Configuration Protocol) server. If selected and a DHCP lease exists, the DHCP RELEASE and DHCP RENEW menus are available to set DHCP lease options.
Item Sub-item Sub-item Values Description DHCP RENEW YES Specify whether the print server requests to renew the DHCP lease. NO* NOTE: This menu appears if the CONFIG METHOD menu is set to the DHCP option and a DHCP lease for the print server exists. IPV6 SETTINGS PRIMARY DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. SECONDARY DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. ENABLE ON* Enable or disable IPv6 operation on the print server.
Item Sub-item Sub-item Values PROXY SERVER Description Specifies the proxy server to be used by embedded applications in the product. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to 255 octets.
Item Sub-item Sub-item RESET SECURITY Values Description YES Specify whether the current security settings on the print server will be saved or reset to factory defaults. NO* DIAGNOSTICS EMBEDDED TESTS This menu provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests help to identify whether a network fault is internal or external to the product. Use an embedded test to check hardware and communication paths on the print server.
Item Sub-item Sub-item Values PING TEST Description Check network communications. This test sends link-level packets to a remote network host, then waits for an appropriate response. To run a ping test, set the following items: DEST TYPE IPV4 Specify whether the target product is an IPv4 or IPv6 node. IPV6 DEST IPV4 Type the IPv4 address. DEST IPV6 Type the IPv6 address. PACKET SIZE Specify the size of each packet, in bytes, to be sent to the remote host.
Item Sub-item Sub-item Values RTT AVERAGE PING IN PROGRESS Description Shows the average round-trip-time (RTT), from 0 to 4096 milliseconds, for packet transmission and response. The default is 0. YES Select whether the control panel indicates when a ping test is in progress. NO* REFRESH YES NO* LINK SPEED AUTO* 10T HALF When viewing the ping test results, this item updates the ping test data with current results.
Resets menu Use the RESETS menu to reset factory settings, disable and enable sleep mode, and update the product after new supplies are installed. To display: Press the Menu button RESETS menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default.
Item Sub-item Values Description SOURCE ALL TRAYS Specifies whether the test page is printed from all trays or from a specific tray. TRAY 1 TRAY 2* TRAY 3 TRAY 4 DUPLEX OFF Determines whether the duplexer is used in the test. ON COPIES 1* 10 Determines how many pages should be sent from the specified source as part of the test. 50 100 500 MANUAL SENSOR TEST Performs tests to determine whether the paper-path sensors are operating correctly.
Service menu The SERVICE menu is PIN-protected for added security. Only authorized service people have access to the SERVICE menu. When you select SERVICE from the list of menus, the product prompts you to type an eight-digit PIN number. ● The PIN for the HP LaserJet P3015 models is 07301509. 1. Press the Menu button 2. Press the down arrow button or the up arrow then press the OK button. 3. Type the PIN using the alphanumeric keypad (for the base model, use the arrow keys). 4.
Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action 10.91.00 CARTRIDGE ERROR An error has occurred in the cartridge 1. Open the cartridge door. 2. Remove the print cartridge, and then reinstall it. 3. Close the cartridge door. 4. Turn the product off and then on. 5. Verify that a genuine HP print cartridge is installed in the product. 6. Install another print cartridge. 7. Verify that the memory tag PCA is installed in the product. 8.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action 13.JJ.NT JAM IN A jam has occurred in the specified location. 13.JJ.NT JAM INSIDE ● Remove the jammed paper. See Jam locations on page 220. 13.JJ.NT JAM INSIDE REAR DOOR ● 13.JJ.NT JAM IN FUSER ● 13.JJ.NT JAM INSIDE TOP COVER ● 13.JJ.NT JAM IN TRAY 1 ● 13.JJ.NT JAM IN TRAY ● 13.JJ.NT JAM IN TRAY 2 ● 13.JJ.NT JAM INSIDE DUPLEXER 13.JJ.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action 40 EIO X BAD TRANSMISSION The connection has been broken between the product and the EIO card in the specified slot [X]. Press the OK button to clear the error message and continue printing. To continue press OK Note: EIO 0 is reserved for the HP Jetdirect embedded print server. 40 EMBEDDED I/O BAD TRANSMISSION The connection has been broken between the product and HP Jetdirect print server. 1.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action 41.X ERROR A temporary printing error occurred. 1. Press the OK button to see if the page will print. If necessary, turn the product off and then on. 2. Verify that the correct size paper is loaded in the input tray. 3. Verify that the loaded paper meets HP specifications. If the paper sticks together, the paper defect sensors will detect a sheet of paper longer than what is expected in the product.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action 50.X FUSER ERROR A fuser error has occurred. The values for X are listed below. 1. Power cycle the product to determine if the error is persistent. ● 50.1: Low fuser temperature of thermistor (TH1) 2. Verify that the correct fuser model is installed in the product. ● 50.2: Fuser warm-up service 3. ● Verify that the correct voltage fuser is installed in the product. 50.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action 52.XY ERROR A laser/scanner error has occurred. 1. For help press X = 0, Y = 0: scanner error From the DIAGNOSTICS menu, run the laser/scanner motor component test. Verify that you can hear the motor rotate. alternates with X = 2, Y = 0: scanner rotation error 2. If you cannot hear the motor rotate, verify that connector J1702 and J1505 are fully seated on the DC controller PCA (ECU). 3.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action 58.XX ERROR A product error has occurred where a memory tag CPU error was detected, or there is a problem with the air sensor or power supply. Make sure the line voltage and current source meet the electrical specifications for the product. For help press alternates with To resolve problems with the power supply: ● 58.XX ERROR To continue turn off then on ● 58.02 = check environmental sensor TH3 1.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action 68.X STORAGE ERROR SETTINGS CHANGED An error occurred in the product permanent storage and one or more product settings has been reset to its factory default. Press the OK button to resume printing. For help press Print a configuration page, a menu map, and check the product settings to determine which values have changed. alternates with If the error does not clear, turn the product off and then on.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action 8X.YYYY EIO ERROR The EIO accessory card in slot [X] has encountered a critical error. 1. Turn the product off and then on. 2. Turn the product off, reseat the EIO accessory in slot [X], and then turn the product on. 3. Turn the product off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the product on. 4. Replace the EIO accessory in slot [X]. 8X.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action Bad signature The firmware upgrade code does not match the product signature. Download the correct firmware upgrade file for this product, and then reinstall the upgrade. Upgrade cancelled BLACK CARTRIDGE VERY LOW The product indicates when a supply level is If print quality is no longer acceptable, replace very low. Actual print cartridge life might vary. the print cartridge.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action CLOSE REAR DOOR This message appears on the control-panel display, but the rear door is closed. 1. Make sure that the connectors J8001 and J1505 are fully seated on the ECU. 2. Use the J Rear cover open sensor test in the MANUAL SENSOR TEST menu (in the DIAGNOSTICS menu), to check the rear door sensor functionality. If necessary, replace the sensor (PS8001). 1.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action EIO DEVICE FAILURE The specified device has failed. Press the OK button to continue. A command attempted an illogical operation. Press the OK button to continue. To clear press OK EIO FILE OPERATION FAILED To clear press OK EIO FILE SYSTEM IS FULL The specified file system is full and cannot be Press the OK button to continue. written to.
Table 3-7 Control-panel messages (continued) Control panel message Description LOAD TRAY 1 [TYPE] [SIZE] Tray 1 is empty and other trays are available. Press the OK button to use another tray. To use another tray press OK Recommended action To use Tray 1, load it with the requested paper. alternates with If the paper is already in the Tray 1, press the help button , and then press the OK button to print.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action No job to cancel The stop button was pressed, but there is no active job or buffered data to cancel. No action is necessary. The message is displayed for about 2 seconds before the product returns to the ready state. Non-HP supply installed You have installed a print cartridge that Hewlett-Packard did not make. If you believe you purchased a genuine HP supply, go to www.hp.com/go/ anticounterfeit.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action Request accepted please wait The request to print an internal page is waiting to print. Wait for the current job to finish printing. Restoring factory settings Factory settings are being restored. No action is necessary. Restoring... The specific settings are being restored. No action is necessary. RFU LOAD ERROR An error occurred during a firmware upgrade. Resend the firmware upgrade.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action Too many trays installed You have installed more optional trays than the product supports. Remove one of the optional trays. Turn power off and uninstall a tray The product can accept up to two optional 500-sheet trays. Too many USB accessories For help press Too many USB hubs The does not support this many USB storage Remove the extra USB storage accessories accessories. until this message goes away.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action USB ACCESSORY NEEDS TOO MUCH POWER The USB accessory is drawing too much electrical current. Printing cannot continue. Remove the USB accessory, and then restart the product. Remove USB accessory and then turn off then on Use a USB accessory that uses less power or that contains its own power supply.
Table 3-7 Control-panel messages (continued) Control panel message Description Recommended action Wait for printer to reinitialize This message can appear for a variety of reasons: No action is necessary. WARMING UP ● The RAM DISK settings changed before the product restarted. ● The product is restarting after changing external product modes. ● You have exited the DIAGNOSTICS menu.
Sample event-log page Figure 3-32 Sample event-log page HP LaserJet P 3015 Printers Event Log Page 1 Clear an event log 1. Press the Menu button . 2. Press the down arrow button or the up arrow then press the OK button. 3. Type the product service PIN, and then press the OK button. button to navigate to the SERVICE menu, and NOTE: For the HP LaserJet P3015 base model, use the arrow buttons to type the product service PIN. 4.
Event-log messages NOTE: Unless otherwise noted, the event log messages in the following table do not have a corresponding control-panel message. Table 3-8 Event log only messages Event log message Description Comments 10.10.0Y Memory error on supply The memory tag is missing or defective. See 10.XX.YY SUPPLY MEMORY ERROR in Interpret control-panel messages on page 197. 10.30.00 Non-HP supply in use Transition from all HP to at least one nonHP consumable. 10.31.
Table 3-8 Event log only messages (continued) Event log message Description Comments 13.02.00 Jam inside the top cover ● For jam location information, see Jam locations on page 220. ● If the error persists, a sensor might be damaged. See Paper-path test (and automatic sensors test) on page 136 or Sensor test (interactive) on page 137. ● For jam location information, see Jam locations on page 220. ● If the error persists, a sensor might be damaged.
Clear jams Common causes of jams Many jams are caused by using paper that does not meet HP specifications. For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide. The product is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See the product user guide. A component is installed incorrectly.
Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or green labels. Figure 3-33 Jam locations 5 1 7 6 4 2 3 3 1 Tray 1 (multipurpose tray) area 13.JJ.NT JAM IN TRAY 1 13.JJ.NT JAM IN TRAY 13.JJ.NT PAPER JAM OPEN INPUT TRAYS See Clear jams from Tray 1 on page 222.
2 Tray 2 area 13.JJ.NT JAM IN TRAY 2 13.JJ.NT JAM IN TRAY 13.JJ.NT PAPER JAM OPEN INPUT TRAYS See Clear jams from Tray 2 or an optional 500-sheet tray on page 223. 3 Optional 500-sheet input tray (Tray 3 or Tray 4) area 13.JJ.NT JAM IN TRAY 13.JJ.NT PAPER JAM OPEN INPUT TRAYS See Clear jams from Tray 2 or an optional 500-sheet tray on page 223. 4 Duplex feed area 13.JJ.NT JAM INSIDE DUPLEXER See Clear jams from the duplexer on page 226. 5 Output-bin area 13.JJ.
Clear jams from the input trays Clear jams from Tray 1 TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray1-jams. 1. Slowly pull the jammed paper or other print media out of the product. If part of the paper has already been pulled into the product, see Registration and transfer area on page 234. 2. Press the OK button to clear the message.
Clear jams from Tray 2 or an optional 500-sheet tray TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-tray2-jams. 1. Remove the tray from the product. 1 2. ENWW Remove any damaged paper from the tray, and then reinsert the tray.
3. 4. Press the cartridge-door-release button, and open the cartridge door. 1 1 2 2 3 3 Remove the print cartridge. 2 3 5. Remove any jammed paper.
6. Reinsert the print cartridge. 1 2 3 7. Close the cartridge door.
Clear jams from the duplexer TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jamsduplexer. 1. Remove Tray 2 completely from the product. 1 2. Push the green button to release the duplex pan. 1 3. Remove any jammed paper.
4. Close the duplex pan. 5. Reinsert Tray 2. 1 2 2 2 6. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams.
7. Remove any jammed paper. 8. Press the cartridge-door-release button, and open the cartridge door. 9. 1 1 2 2 3 3 Close the rear door.
10. Remove the print cartridge. 2 3 11. Remove any jammed paper. 12. Reinsert the print cartridge.
13. Close the cartridge door.
Clear jams from the output areas Clear jams from the rear door and the fuser area TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-rear. 1. Open the rear door, and push down so it is fully opened to a 90° angle. NOTE: The rear door has two positions. It opens to a 45° angle for the rear output bin and to a 90° angle for clearing jams. 2. ENWW Remove any jammed paper.
3. Press the cartridge-door-release button, and open the cartridge door. 1 1 2 2 3 3 4. Close the rear door. 5. Remove the print cartridge.
6. Remove any jammed paper. 7. Reinsert the print cartridge. 1 2 3 8. Close the cartridge door.
Clear jams from inside the product Registration and transfer area TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/ljp3010-jams-top. 1. 2. Press the cartridge-door-release button, and open the cartridge door. 1 1 2 2 3 3 Remove the print cartridge.
3. Remove any jammed paper. 4. Reinsert the print cartridge. 1 2 3 5. Close the cartridge door.
Jam causes and solutions Jams in the top cover and product cassette Cause Solution The cassette separation pad is worn or deformed. Replace the cassette separation pad. See Tray 2, Tray 3, or Tray 4 separation pad on page 90. The cassette pickup roller is worn or deformed. Replace the cassette pickup roller. See Tray 2, Tray 3, or Tray 4 pickup roller on page 88. Poor contact of the cassette pickup solenoid drive connector. Reconnect the connector (J1601) on the ECU.
Jams in input tray area (Tray 1; multipurpose tray) Cause Solution Poor contact of the Tray 1 pickup solenoid drive connector. Reconnect the connector (J1602) on the ECU. The Tray 1 pickup solenoid is defective. Replace the Tray 1 pickup solenoid. See Cassette pickup (Tray 2) solenoid or Tray 1 (multipurpose tray) pickup solenoid on page 115. Jams in the input tray areas Cause Solution Multiple-feed of media. Replace the pickup roller or separation pad if worn or deformed.
Jam in the rear door and fuser area (delivery-stationary jam) Cause Solution Multiple-feed of media. Replace the pickup roller or separation pad if worn or deformed. See Tray 1 (multipurpose tray) pickup roller on page 86, or Tray 2, Tray 3, or Tray 4 pickup roller on page 88, or Tray 1 (multipurpose tray) separation pad on page 87, or Tray 2, Tray 3, or Tray 4 separation pad on page 90. Dirt or scratches on the fuser delivery upper guide or the fuserdelivery lower guide.
Jams in the top cover, rear door, fuser, and duplex area (residual media jam) Cause Solution Poor contact of the fuser delivery sensor connector. ● Reconnect the connectors (J22 and J24) on the transit (inline) connector. ● Reconnect the connector (J1608) on the ECU. The fuser delivery sensor (PS2) is defective. Replace the fuser. See Fuser on page 100. The duplex media-feed sensor (PS502) lever is defective (duplex models).
Avoid repeated jams ● Verify that the input trays are not overfilled. The input tray capacities vary depending on the type of print media that you are using. ● Verify that the media guides are properly adjusted. ● Do not add print media into the input trays while the product is printing. ● Use only HP-recommended media types and sizes. ● Do not fan media prior to loading it in a tray.
Change jam recovery This product provides a jam recovery feature that reprints jammed pages. The following options are available: ● AUTO — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. ● OFF — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.
Solve paper-handling problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray. Product feeds multiple sheets Product feeds multiple sheets Cause Solution The input tray is overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark. Remove excess paper from the input tray.
Product pulls from incorrect tray Product pulls from incorrect tray Cause Solution You are using a driver for a different product. Use a driver for this product. The specified tray is empty. Load paper in the specified tray. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
Paper does not feed from Tray 2, 3, or 4 Paper does not feed from Tray 2 or 3 Cause Solution The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load paper in the input tray. The correct paper type for the input tray is not selected in the product control panel. From the product control panel, select the correct paper type for the input tray. Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high. Try using different envelopes. Store envelopes in a controlled environment. Envelope orientation is incorrect.
Product does not duplex or duplexes incorrectly (duplex models) Product will not duplex (print 2-sided jobs) or duplexes incorrectly Cause Solution The product does not support automatic 2–sided printing. The HP LaserJet P3015 base model does not support automatic 2–sided printing. You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing.
Solve image-quality problems Image defect examples These examples identify the most common print-quality problems. If you still have problems after trying the suggested solutions, contact HP Customer Support. Table 3-9 Image defect examples Problem Blank page Light print (partial page) Light print (entire page) ENWW Image example Solution 1. The laser/scanner shutter on the print cartridge might be damaged. Replace the print cartridge. 2.
Table 3-9 Image defect examples (continued) Problem Image example Solution Perform the following test Stop a print job during the print operation before it is complete, then remove the print cartridge. Open the photosensitive drum shield, and look at the toner image on the drum. ◦ If the image is not fully transferring to the page, replace the transfer roller. See Transfer roller on page 92. Go to step 6. ◦ If the toner on the drum is faint, replace the laser/scanner. See Laser/ scanner on page 107.
Table 3-9 Image defect examples (continued) Problem Image example Dropouts Lines Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc Horizontal lines ENWW Aa Bb C c Aa Bb C c Aa Bb C c Aa Bb C c Aa Bb C c Solution 1. Make sure that the environmental specifications for the product are being met. See Environmental specifications on page 309. 2. If the paper is rough, and the toner easily rubs off, open the CONFIGURE DEVICE menu at the product control panel.
Table 3-9 Image defect examples (continued) Problem Image example Gray background (image is obviously dark) Solution 1. Do not use paper that has already been run through the product. 2. Try using a different type of paper. 3. Print a few more pages to see if the problem corrects itself. 4. Turn over the paper in the tray. Also, try rotating the paper 180°. 5. Open the CONFIGURE DEVICE menu at the product control panel. On the PRINT QUALITY submenu, increase the TONER DENSITY setting.
Table 3-9 Image defect examples (continued) Problem Image example Repeat defects Repeat image Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn. Iosi fsjs jlkh andjna this is a hn. jns fir stie a djakjd ajjssk. Thsi ius vnvlu tyeh lch afted, and when hghj hgjhk jdj a dt sonnleh.
Table 3-9 Image defect examples (continued) Problem Image example Curl or wave Wrinkles or creases Vertical white lines 252 Chapter 3 Solve problems Solution 1. Turn over the paper in the tray. Also, try rotating the paper 180°. 2. Make sure that the type and quality of the paper you are using meet HP specifications. For more information, see the product user guide. 3. Make sure that the environmental specifications for the product are being met. See Environmental specifications on page 309. 4.
Table 3-9 Image defect examples (continued) Problem Image example Horizontal white lines Black page Tire tracks Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc White spots on black or in the image Scattered lines ENWW Solution 1. The photosensitive drum might be scratched, or the developing roller might be damaged. Replace the print cartridge. 2. The fuser film might be damaged. Replace the fuser. See Fuser on page 100. 1. The print-cartridge ground or bias contacts might be dirty. Clean the contacts.
Table 3-9 Image defect examples (continued) Problem Image example Blurred print Random image repetition Solution 1. Make sure that the type and quality of the paper you are using meet HP specifications. For more information, see the product user guide. 2. Make sure that the environmental specifications for the product are being met. See Environmental specifications on page 309. 3. Turn over the paper in the tray. Also, try rotating the paper 180°. 4.
● Registration roller ◦ ● Transfer guide ◦ ● Wipe with a soft, dry flannel cloth Media-feed guide ◦ ● Wipe with a clean lint-free cloth Wipe with a clean lint-free cloth Fuser-inlet guide ◦ Wipe with a water dampened flannel cloth Figure 3-34 Product cleaning diagram Table 3-10 Product cleaning diagram Item Description Item Description 1 Fuser-inlet guide 7 Tray 1 (multipurpose tray) pickup roller 2 Media-feed guide 8 Tray 1 (multipurpose tray) separation pad 3 Photosensitive drum
Table 3-10 Product cleaning diagram (continued) Item Description Item Description 4 Transfer roller 10 Cassette (Tray 2) separation pad 5 Transfer guide 11 Paper feeder pickup roller (Tray 3 or Tray 4) 6 Registration roller 12 Paper feeder separation pad (Tray 3 or Tray 4) 256 Chapter 3 Solve problems ENWW
Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print job. Print on a different type of paper. Complex pages can print slowly. Proper fusing may require a slower print speed to ensure the best print quality.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Service mode functions Service menu The SERVICE menu is PIN-protected for added security. Only authorized service people have access to the SERVICE menu. When you select SERVICE from the list of menus, the product prompts you to enter an eight-digit PIN number. ● The PIN for the HP LaserJet P3015 models is 07301509. 1. Press the Menu button 2. Press the down arrow button or the up arrow then press the OK button. 3. Type the PIN using the alphanumeric keypad (for the base model, use the arrow keys).
Product resets Restore factory settings 1. Press the Menu button . 2. Open each of the following menus. Press the down arrow the OK button to select it. a. CONFIGURE DEVICE b. RESETS c. RESTORE FACTORY SETTINGS button to highlight it and then press For more information, see Resets menu on page 194. Hard disk initialization A hard disk initialization will erase and reformat the product's hard disk.
NOTE: Before performing a NVRAM initialization, print a menu map and a configuration page. Use the information on the configuration page to reset any customer-set product configuration values that the NVRAM initialization procedure changes. Take special not of the page count, service ID, and the serial number. 1. Turn the product off. 2. Remove any installed accessories. 3. Turn the product on.
Using the service ID 12287 as an example, the date conversion is as follows: 1. 12 + 1990 = 2002, so the year is 2002. 2. 287 divided by 30 = 9 with a remainder of 17. Since there is a remainder, add 1 to 9 to get 10, which represents October. 3. The remainder in step 2 is 17, so that is the date. 4. The complete date is 17-October-2002. NOTE: A six-day grace period is built into the date system. Reset serial number Use the service menu to reset the product serial number.
Product updates This product has remote firmware update (RFU) capability. Use this information to upgrade the product firmware. Determine the current firmware version 1. Press the Menu button . 2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button. 3. Press the down arrow OK button to print. to highlight the PRINT CONFIGURATION option, and then press the The firmware datecode is listed on the configuration page in the section called Device Information.
NOTE: To use this method, connect the product directly to your computer through a USB cable, and install the printer driver for this product on your computer. 1. Print a configuration page and note the TCP/IP address. 2. Find the .EXE file on your computer, and double-click it to open the file. 3. From the Select Printer to Update drop-down list, select this product. Click the Start button to begin the update process. CAUTION: Do not turn the product off or try to send a print job during this process.
4. Go to the folder where the firmware file is stored. 5. Press the Enter key on the keyboard. 6. When prompted for the user name, press the Enter key. 7. When prompted for the password, press the Enter key. 8. Type bin at the command prompt. 9. Press the Enter key. The message 200 Types set to I, Using binary mode to transfer files appears in the command window. 10. Type put and then the file name. For example, if the file name is ljp3015.rfu, type put ljp3015.rfu. 11.
your computer. See the product user guide for more information. Complete the following steps to update the HP Jetdirect firmware by using HP Web Jetadmin. 1. Open the HP Web Jetadmin program. 2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder. 3. Select the product that you want to update. 4. In the Device Tools drop-down list, select the Jetdirect Firmware Update option. 5.
4 ENWW Parts and diagrams ● Order parts by authorized service providers ● How to use the parts lists and diagrams ● Assembly locations ● Covers ● Internal assemblies (1 of 6) ● Internal assemblies (2 of 6) ● Internal assemblies (3 of 6) ● Internal assemblies (4 of 6) ● Internal assemblies (5 of 6) ● Internal assemblies (6 of 6) ● Input devices ● Alphabetical parts list ● Numerical parts list 267
Order parts by authorized service providers Order parts, accessories, and supplies Table 4-1 Order parts, accessories, and supplies Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using HP software For information about using the HP software to order parts, accessories, and supplies, see the product user guide.
Accessories part numbers Table 4-4 Accessories part numbers Item Description Part number 144 x 32-pin DDR2 memory DIMM (dual inline memory module) 64 MB CC413A (new) CE524-67901 (kit) NOTE: The kit includes the DIMM and installation instructions. 128 MB CC414A (new) CE524-67902 (kit) NOTE: The kit includes the DIMM and installation instructions. 256 MB CC415A (new) CE524-67903 (kit) NOTE: The kit includes the DIMM and installation instructions.
Table 4-4 Accessories part numbers (continued) Item Description Part number Enhanced I/O (EIO) cards HP High Performance Serial ATA EIO Hard Disk J6073G 1284B parallel adaptor J7972G HP Jetdirect print server multi-protocol EIO network cards Jetdirect EIO wireless 690n (IPv6/IPsec ) J8007G Service maintenance kit Jetdirect en3700 J7942G Jetdirect en1700 J7988G Jetdirect ew2400 USB wireless print server J7951G Jetdirect 630n EIO networking card (IPv6/gigabit) J7997G Jetdirect 635n EIO netw
How to use the parts lists and diagrams CAUTION: Be sure to order the correct part. When looking for part numbers for electrical components, pay careful attention to the voltage that is listed. Doing so will make sure that the part number selected is for the correct model. NOTE: In this manual, the abbreviation “PCA” stands for “printed circuit-board assembly.” Components described as a PCA might consist of a single circuit board or a circuit board plus other parts, such as cables and sensors.
Assembly locations Base product (no optional trays or accessories) Figure 4-1 Base product (no optional trays or accessories) Table 4-6 Base product Item Description Item Description 1 Control panel 7 Power recepticle 2 DIMM cover 8 Tray 2 cassette 3 Front-right and right-side cover assembly 9 Tray 1 (multipurpose tray) 4 Power switch 10 Cartridge-door assembly (print-cartridge door) 5 Left cover 11 Output bin (face-down tray) 6 Rear-door assembly 272 Chapter 4 Parts and diagrams
Base product (optional trays or accessories) Figure 4-2 Base product (optional trays or accessories) Table 4-7 Optional 500-sheet input tray ENWW Item Description 1 Connector 2 Tray 3 or Tray 4 cassette 3 Positioning pin Assembly locations 273
Covers Figure 4-3 Covers DUPLEX TYPE SIMPLEX TYPE 8 6 15 *A04 *A05 6 12 15 4 *A07 3 7 *A04 14 *A04 5 1 *A05 *A05 *A06 *A05 *A03 2 *A02 *A03 13 10 9 *A01 274 Chapter 4 Parts and diagrams 11 ENWW
Table 4-8 Covers ENWW Ref Description Part number Qty 1 Cover, right RC2-7670-000CN 1 2 Cover, right-front RC2-7672-000CN 1 3 Cover, right-rear RC2-7673-000CN 1 4 Cover, DIMM RC2-7674-000CN 1 5 Cover, handle right RC2-7675-000CN 1 6 Cover, upper-right (top-right); duplex models RC2-7676-000CN 1 6 Cover, upper-right (top-right); simplex models RC2-7707-000CN 1 7 Cover, formatter RC2-7688-000CN 1 8 Cover, upper-right (top-right) sub; duplex models RC2-7677-000CN 1 9
Internal assemblies (1 of 6) Figure 4-4 Internal assemblies (1 of 6) *A24 5 *A23 *A21 *A02 2 *A22 *A14 1 *A13 *A25 *A26 *A19 *A11 *A22 *A31 *A29 *A08 *A07 *A30 *A28 4 *A12 *A17 *A03 4 *A11 *A22 *A01 3 *A16 *A11 *A27 *A11 *A11 *A06 *A20 *A18 *A15 *A04 *A05 276 Chapter 4 Parts and diagrams ENWW
Table 4-9 Internal assemblies (1 of 6) ENWW Ref Description Part number Qty 1 Tag holder assembly RM1-6284-000CN 1 2 Laser/scanner RM1-6322-000CN 1 3 Photo interrupter, TLP1243 WG8-5696-000CN 1 4 Stopper, bushing arm RC2-7933-000CN 2 5 Cable, flat RK2-3103-000CN 1 Internal assemblies (1 of 6) 277
Internal assemblies (2 of 6) Figure 4-5 Internal assemblies (2 of 6) *A01 *A02 *A09 DUPLEX TYPE *A08 TO FIGURE 4-7 *A06 Z *A09 *A03 *A07 *A05 *A21 *A04 *A16 (SL1) (J1602) *A06 *A05 *A09 1 (SL2) (J1601) *A09 2 *A18 *A20 *A09 *A09 *A19 *A17 *A09 *A11 *A15 *A09 *A09 *A09 *A14 *A13 *A12 *A10 278 Chapter 4 Parts and diagrams ENWW
Table 4-10 Internal assemblies (2 of 6) ENWW Ref Description Part number Qty 1 Tray 1 solenoid RK2-1490-000CN 1 2 Tray 2 solenoid RK2-1492-000CN 1 Internal assemblies (2 of 6) 279
Internal assemblies (3 of 6) Figure 4-6 Internal assemblies (3 of 6) *A02 1 *A02 *A04 3 6 *A12 *A14 *A05 *A13 *A08 *A09 *A06 5 *A07 5 5 *A03 7 *A02 8 *A10 *A11 4 280 Chapter 4 Parts and diagrams 2 *A01 ENWW
Table 4-11 Internal assemblies (3 of 6) ENWW Ref Description Part number Qty 1 Registration roller assembly RM1-6272-000CN 1 2 Roller, multipurpose RL1-2412-000CN 1 3 Transfer lower guide assembly RM1-6315-000CN 1 4 Cassette RM1-6279-000CN 1 5 Base plate roller assembly RM1-6306-000CN 4 6 Roller, transfer RM1-6321-000CN 1 7 Pad, multipurpose separation RC2-8575-000CN 1 8 Separation holder assembly RM1-6303-000CN 1 Internal assemblies (3 of 6) 281
Internal assemblies (4 of 6) Figure 4-7 Internal assemblies (4 of 6) *A15 *A12 *A01 *A11 *A14 A *A05 *A05 *A13 DUPLEX TYPE 8 *A19 *A13 SIMPLEX TYPE (PS225) (J513) DUPLEX TYPE *A04 *A19 (FM2) (J8010) 7 (PS215) (J507) 6 *A06 *A06 *A03 *A02 *A05 *A14 1 3 *A06 (J501) (J1610) *A17 *A18 9 *A10 A *A16 5 *A06 Z TO FIGURE 4-5 *A08 *A09 *A06 A SIMPLEX TYPE 4 *A07 Z TO FIGURE 4-5 2 DUPLEX TYPE 282 Chapter 4 Parts and diagrams ENWW
Table 4-12 Internal assemblies (4 of 6) ENWW Ref Description Part number Qty 1 Fan, sub RK2-1499-000CN 1 2 Lower paper feed guide; duplex models RM1-6263-000CN 1 3 Paper-feed guide assembly RM1-6270-000CN 1 4 Position-guide assembly; duplex models RM1-6273-000CN 1 5 High-voltage power supply; duplex models RM1-6280-000CN 1 5 High-voltage power supply; simplex models RM1-6300-000CN 1 6 TOP sensor PCA RM1-6511-000CN 1 7 Paper width sensor PCA RM1-6512-000CN 1 8 Switch as
Internal assemblies (5 of 6) Figure 4-8 Internal assemblies (5 of 6) *A10 *A08 *A01 *A10 *A11 *A06 (J1803) *A18 *A17 1 (FM1) (J1606) *A03 (J22) 9 *A10 *A13 5 (J18) *A13 11 6 (J1608) (J4205) (J1701) *A13 (J471) *A02 (J9998) *A07 (J471) 7 *A12 *A05 8 (SW501) *A11 *A04 *A14 (PS205) *A16 (PS3) (J1603) 4 (J1604) *A13 *A15 *A13 *A19 *A09 10 3 2 *A13 *A13 284 Chapter 4 Parts and diagrams ENWW
Table 4-13 Internal assemblies (5 of 6) ENWW Ref Description Part number Qty 1 Fan, main RK2-1497-000CN 1 2 Cassette, paper pickup assembly; duplex models RM1-6268-000CN 1 2 Cassette, paper pickup assembly; simplex models RM1-6299-000CN 1 3 Idler roller assembly RM1-6271-000CN 1 4 Multipurpose sensor PCA RM1-6510-000CN 1 5 Fuser assembly 110V RM1-6274-000CN 1 5 Fuser assembly 220V RM1-6319-000CN 1 6 Engine controller PCA 110V RM1-6281-000CN 1 6 Engine controller PCA 22
Internal assemblies (6 of 6) Figure 4-9 Internal assemblies (6 of 6) 4 *A18 *A01 *A01 *A01 *A17 5 2 (PS4) (J4) (J8002) *A19 5 *A20 *A09 (M8002) (J8002) (PS1) (J3) *A14 (J1504) *A15 (J1801) (J8007) *A16 *A03 3 3 *A10 *A16 *A13 *A05 *A12 *A08 *A16 1 *A16 *A06 (SW235) (J1612) *A02 *A16 *A11 *A04 *A07 *A16 *A02 286 Chapter 4 Parts and diagrams ENWW
Table 4-14 Internal assemblies (6 of 6) ENWW Ref Description Part number Qty 1 Tray sensor PCA RM1-6487-000CN 1 2 Fuser motor assembly RM1-6296-000CN 1 3 Paper delivery roller assembly RM1-6301-000CN 4 4 Face-down roller assembly RM1-6311-000CN 1 5 Photo interrupter, TLP1243 WG8-5696-000CN 2 Internal assemblies (6 of 6) 287
Input devices 500-sheet input tray (Tray 3 and Tray 4) Figure 4-10 500-sheet input tray (Tray 3 and Tray 4) 4 3 2 1 288 Chapter 4 Parts and diagrams ENWW
Table 4-15 500-sheet input tray (Tray 3 and Tray 4) Ref ENWW Description Part number Qty Optional 500-sheet tray and feeder unit CE530-69001 1 1 Base plate roller assembly RM1-6306-000CN 4 2 Cassette RM1-6279-000CN 1 3 Pickup roller set, cassette RM1-6313-000CN 1 4 Separation holder assembly RM1-6303-000CN 1 Input devices 289
Alphabetical parts list Table 4-16 Alphabetical parts list Description Part number Table and page Base plate roller assembly RM1-6306-000CN Internal assemblies (3 of 6) on page 281 Base plate roller assembly RM1-6306-000CN 500-sheet input tray (Tray 3 and Tray 4) on page 289 Cable, flat RK2-3103-000CN Internal assemblies (1 of 6) on page 277 Cable, flat RK2-3101-000CN Internal assemblies (4 of 6) on page 283 Cable, flat RK2-2788-000CN Internal assemblies (5 of 6) on page 285 Cartridge-door
Table 4-16 Alphabetical parts list (continued) ENWW Description Part number Table and page Engine controller PCA 110V RM1-6281-000CN Internal assemblies (5 of 6) on page 285 Engine controller PCA 220V RM1-6318-000CN Internal assemblies (5 of 6) on page 285 Environmental sensor assembly RM1-6515-000CN Internal assemblies (5 of 6) on page 285 Face-down roller assembly RM1-6311-000CN Internal assemblies (6 of 6) on page 287 Fan, main RK2-1497-000CN Internal assemblies (5 of 6) on page 285 F
Table 4-16 Alphabetical parts list (continued) Description Part number Table and page Paper-feed guide assembly RM1-6270-000CN Internal assemblies (4 of 6) on page 283 Photo interrupter, TLP1243 WG8-5696-000CN Internal assemblies (1 of 6) on page 277 Photo interrupter, TLP1243 WG8-5696-000CN Internal assemblies (6 of 6) on page 287 Pickup roller set, cassette RM1-6313-000CN 500-sheet input tray (Tray 3 and Tray 4) on page 289 Position-guide assembly; duplex models RM1-6273-000CN Internal as
Numerical parts list Table 4-17 Numerical parts list ENWW Part number Description Table and page CE530-69001 Optional 500-sheet tray and feeder unit 500-sheet input tray (Tray 3 and Tray 4) on page 289 RC2-7670-000CN Cover, right Covers on page 275 RC2-7672-000CN Cover, right-front Covers on page 275 RC2-7673-000CN Cover, right-rear Covers on page 275 RC2-7674-000CN Cover, DIMM Covers on page 275 RC2-7675-000CN Cover, handle right Covers on page 275 RC2-7676-000CN Cover, upper-right
Table 4-17 Numerical parts list (continued) Part number Description Table and page RM1-6270-000CN Paper-feed guide assembly Internal assemblies (4 of 6) on page 283 RM1-6271-000CN Idler roller assembly Internal assemblies (5 of 6) on page 285 RM1-6272-000CN Registration roller assembly Internal assemblies (3 of 6) on page 281 RM1-6273-000CN Position-guide assembly; duplex models Internal assemblies (4 of 6) on page 283 RM1-6274-000CN Fuser assembly 110V Internal assemblies (5 of 6) on page
Table 4-17 Numerical parts list (continued) ENWW Part number Description Table and page RM1-6313-000CN Cassette pickup roller Internal assemblies (5 of 6) on page 285 RM1-6313-000CN Pickup roller set, cassette 500-sheet input tray (Tray 3 and Tray 4) on page 289 RM1-6315-000CN Transfer lower guide assembly Internal assemblies (3 of 6) on page 281 RM1-6318-000CN Engine controller PCA 220V Internal assemblies (5 of 6) on page 285 RM1-6319-000CN Fuser assembly 220V Internal assemblies (5 of
296 Chapter 4 Parts and diagrams ENWW
A ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support ● Repack the product ● Service information form 297
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet P3015, P3015d, P3015n, CP3015dn, CP3015x One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. ENWW Get 24-hour Internet support www.hp.com/support/ljp3010series Get support for products used with a Macintosh computer www.hp.
Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain any DIMMs cards that you have purchased and installed in the product. CAUTION: Static electricity can damage electronic parts.
Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model number: Model name: Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete the repair.
306 Appendix A Service and support ENWW
B ENWW Specifications ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Environmental specifications 307
Physical specifications Table B-1 Product dimensions and weights Product model Height Depth Width Weight Base, d, n, and dn models 316 mm (12.4 in) 412 mm (16.2 in) 448 mm (17.6 in) 15.9 kg (35.1 lb) x model 456 mm (17.9 in) 412 mm (16.2 in) 448 mm (17.6 in) 21.2 kg (46.8 lb) Optional 500-sheet feeder 140 mm (5.5 in) 412 mm (16.2 in) 448 mm (17.6 in) 5.3 kg (11.
Table B-5 Sound power and pressure level (continued) Product model Sound power level1, 2 Declared per ISO 9296 Product model Sound pressure level bystander1, 2 Declared per ISO 9296 HP LaserJet P3015 models Printing LpAm=54 dB (A) Ready Inaudible 1 Values are based on preliminary data. See www.hp.com/support/ljp3010series for current information. 2 Configuration tested: HP LaserJet P3015dn printing simplex on A4 paper.
310 Appendix B Specifications ENWW
C ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 311
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3.
Material restrictions This HP product does not contain added mercury. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP LaserJet P3010 Series Type Carbon monofluoride lithium Weight 1.5 g Location On formatter board User-removable No For recycling information, you can go to www.hp.
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0804-00-rel.1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet P3015, P3015d, P3015dn, P3015x, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) 320 Appendix C Regulatory information ENWW
Index A accessories ordering 268 acoustic specifications 308 address, TCP/IPv6 189 after service checklist 48 AppleTalk settings 190 B batteries included 315 black page, problem-solving 253 blank page problem-solving 247 blank pages troubleshooting 257 blurred print, problemsolving 254 both sides, printing on Show Me How menu 174 C cables USB, troubleshooting 257 Canadian DOC regulations 318 cartridge memory tag 32 ordering 268 part number 268 removing 52 cartridge-door assembly removing 71 cartridges recy
disk initialization 260 disposal, end-of-life 315 DLC/LLC settings 190 DNS settings IPV4 189 IPV6 189 document conventions iii doors rear assembly, removing 62 dots, problem-solving 248, 253 double-sided printing Show Me How menu 174 dropouts, problem-solving 249 drum cleaning stage 31 duplex media-feed assembly removing 104 duplexer Show Me How menu 174 E ECU removing 110 EIO Jetdirect menu 187 EIO cards settings 187 electrical specifications 308 electrostatic discharge (ESD) 46 Embedded Jetdirect menu
location assemblies (base product) 272 covers 274 internal assemblies 276 optional trays or accessories (base product) 273 log of events messages, listed numerically 217 loose toner, problem-solving 250 lower-right cover and bracket, removing 80 M Macintosh support 303 Manage supplies menu 177 material restrictions 315 Material Safety Data Sheet (MSDS) 316 media Show Me How menu 174 memory DIMM, removing 57 NVRAM initialization 260 ordering 269 part numbers 269 print cartridge 32 menu map, printing 176 menu
print-quality test 48 printing troubleshooting 257 Printing menu 178 problem-solving black page 253 blank page 247 blurred print 254 checklist 128 curled paper 252 dropouts 249 event-log messages, numerical list 217 gray background 250 image defects 247 light print 247 lines 249 lines horizontal 249, 253 lines vertical 252 messages, types of 197 networks 191 repeating defects 251 repetitive images 254 scattered lines 253 Show Me How menu 174 skewed pages 251 smeared toner 250 specks 248 text quality 251, 25
T TCP/IP settings 187 technical support online 303 repacking product 304 service information form 305 temperature specifications 309 tests engine 134 networks 191 post-service 48 print-quality 48 sensor 137 skip disk-load 260 text, problem-solving blurred 254 misformed characters 251 tips iii tire tracks, problem-solving 253 toner output quality, problemsolving 250 toner cartridges.
326 Index ENWW
© 2009 Hewlett-Packard Development Company, L.P. www.hp.
