User Guide - Windows 8.1

Appendix B Troubleshooting ........................................................................................................................... 82
Troubleshooting resources .................................................................................................................................. 82
Resolving issues .................................................................................................................................................. 82
The computer is unable to start up ................................................................................................... 82
The computer screen is blank ........................................................................................................... 82
Software is functioning abnormally ................................................................................................. 83
The computer is on but not responding ............................................................................................ 83
The computer is unusually warm ...................................................................................................... 83
An external device is not working ..................................................................................................... 83
The wireless network connection is not working ............................................................................. 84
An optional external optical drive disc does not play ....................................................................... 84
A movie is not visible on an external display .................................................................................... 84
The process of burning an optional external optical drive disc does not begin, or it stops
before completion ............................................................................................................................. 85
Appendix C Electrostatic discharge .................................................................................................................. 86
Index ............................................................................................................................................................. 87
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