User Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Welcome ........................................................................................................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ......................................................................................................................... 4 Right .............
4 Navigating using the keyboard, touch gestures and pointing devices ............................................................ 21 Using pointing devices ....................................................................................................................... 21 Setting pointing device preferences ................................................................................... 21 Using the TouchPad and gestures ..............................................................................
Finding additional battery information ............................................................... 36 Using Battery Check ......................................................................................... 37 Displaying the remaining battery charge ........................................................... 37 Maximizing battery discharge time .................................................................... 37 Managing low battery levels ........................................................
Using Disk Cleanup ........................................................................................... 54 Using HP 3D DriveGuard (select models only) .................................................................. 54 Identifying HP 3D DriveGuard status ................................................................ 54 9 Security ...........................................................................................................................................................
12 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .......................................................... 74 Starting Setup Utility (BIOS) ............................................................................................................... 74 Updating the BIOS ............................................................................................................................. 74 Determining the BIOS version .............................................................
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1 Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: ● TIP: To quickly return to the computer Start screen from an open app or the Windows® desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen. ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Connecting to a network on page 16.
Finding information You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources that provide product details, how-to information, and more, use this table. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components HP Support Assistant ● Operating system information To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
Resources For information about Limited Warranty* Warranty information To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select Warranty and services. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box.
2 Getting to know your computer Right Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Component (3) Description Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Left Component Description (1) Power connector Connects an AC adapter. (2) AC adapter/Battery light ● White: The AC adapter is connected to external power and the battery is fully charged. ● Amber: The AC adapter is connected to external power and the battery is charging. ● Off: The AC adapter is not connected to external power. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Display Component Description (1) Internal microphones Record sound. (2) Webcam light (select models only) On: The webcam is in use. (3) Webcam (select models only) Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
Top TouchPad Component 8 Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Component (5) (6) Description TouchPad light Caps lock light ● On: The TouchPad is off. ● Off: The TouchPad is on. On: Caps lock is on, which switches the keys to all capital letters.
Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. 12 (4) Action keys Execute frequently used system functions. (5) Action keys Execute frequently used system functions.
Bottom Component Description (1) Battery cover release latch and lock Releases the battery cover over the battery bay. (2) Battery bay Holds the battery. (3) Keyboard screw Allows removal of the keyboard. (4) Memory service cover Provides access to the keyboard screw and memory module slots.
Component (5) Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (6) Speakers (2) Produce sound. (7) Service door Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots.
Front Component Description (1) Speakers (2) Produce sound. (2) Memory card reader Reads optional memory cards that store, manage, share, or access information.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
NOTE: On some models, the wireless light is amber when all wireless devices are off. Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously. Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button.
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. ● 22 Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: ● 24 Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press to open the options menu for the selected object.
Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop. Pressing the Windows key again will return you to the previous screen.
The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 74 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key. Icon Key Description f1 Opens Help and Support.
Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric keypad, see Keys on page 12. (1) Component Description num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad.
5 Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Using the media activity controls Depending on your computer model, you may have the following media activity controls that allow you to play, pause, fast forward, or rewind a media file: ● Media buttons ● Media action keys ● Media keys Audio On your computer, or on select models using an external optica
● Volume buttons ● Volume action keys ● Volume keys WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: Volume can also be controlled through the operating system and some programs.
To confirm or change the audio settings on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select Hardware and Sound, and then select Sound. Webcam (select models only) Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to take a photo or record a video. You can preview and save the photo or video recording.
2. Press f4 to alternate the screen image between 4 display states: ● PC Screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ● Extend: View the screen image extended across both the computer and the external device. ● Second screen only: View the screen image on the external device only. Each time you press f4, the display state changes.
2. Connect the other end of the cable to the video device. 3. Press f4 to alternate the screen image between 4 display states: ● PC Screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ● Extend: View the screen image extended across both the computer and the external device. ● Second screen only: View the screen image on the external device only. Each time you press f4, the display state changes.
6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.
Enabling and exiting user-initiated Hibernation You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options: 1. From the Start screen, type power options, and then select Power Options. 2. In the left pane, click Choose what the power button does. 3. Click Change Settings that are currently unavailable. 4. In the When I press the power button area, select Hibernate. 5. Click Save changes. To exit Hibernation, briefly press the power button.
Using battery power WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors.
Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer. To run Battery Check: 1. Connect the AC adapter to the computer. NOTE: 2. The computer must be connected to external power for Battery Check to work properly. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance.
If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any unsaved information.
3. Remove the battery from the computer (3). Conserving battery power ● From the Start screen, type power, select Settings, and then select Power Options. ● Select low power-use settings through Power Options. ● Turn off wireless and LAN connections and exit modem applications when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source. ● Stop, disable, or remove any external memory cards that you are not using.
Replacing a user-replaceable battery Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery. Using external AC power WARNING! Do not charge the computer battery while you are onboard aircraft.
1. Shut down the computer. 2. Remove the battery on the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly. ● If the power lights remain off, the AC adapter is not functioning and should be replaced. Contact support for information on obtaining a replacement AC power adapter.
7 External cards and devices Using memory card readers Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page 4. Inserting a memory card CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a memory card. 1.
1. Save your information and close all programs associated with the memory card. 2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot.
Connecting a USB device CAUTION: device. ▲ To reduce the risk of damage to a USB connector, use minimal force to connect the Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
1. Connect the device to the computer. 2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. Turn on the device. To disconnect an unpowered external device, turn off the device, and then disconnect it from the computer. To disconnect a powered external device, turn off the device, disconnect it from the computer, and then unplug the AC power cord.
8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
● Save your work and shut down the computer before adding or replacing a memory module or hard drive. ● If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system. Intel Smart Response Technology (select models only) Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching feature that significantly enhances computer system performance.
2. With the battery bay away from you, remove the screw (1), tilt the service door up (2), and then lift the service door away (3). Replacing the service door Replace the service door after accessing the hard drive and other components. 48 1. With the battery bay away from you, tilt down the service door to align the front edge of the service door near the front edge of the computer (1). 2.
3. Insert and tighten the screw (3). 4. Insert the battery (see Inserting or removing the battery on page 38). Replacing or upgrading the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off, turn the computer on by pressing the power button.
50 5. With the battery bay away from you, remove the screw (1), tilt the service door up (2), and then lift the service door away (3). 6. Lift connector (1) to disconnect the hard drive. Pull the plastic tab to move the hard drive cable away (2) and then lift the hard drive of the bay (3).
Installing a hard drive NOTE: Your computer may look slightly different from the illustration in this section. To install the hard drive: 1. Insert the hard drive into the hard drive bay (1), and pull the plastic tab (2) to reconnect the drive cable. Then press the connector down to reconnect the hard drive (3). 2. Replace the service door (see Removing or replacing the service door on page 47). 3. Insert the battery (see Inserting or removing the battery on page 38). 4.
1. Save your work. 2. Shut down the computer and close the display. 3. Disconnect all external hardware devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Turn the computer upside down on a flat surface, with the upgrade bay toward you. 6. Remove the battery (see Removing a battery on page 38). 7. Loosen the upgrade bay screw (1). 8. Using a flat-bladed screwdriver, gently push the tab to release the optical drive (2). 9.
2. Tighten the upgrade bay screw (2). 3. Insert the battery (see Inserting a battery on page 38). 4. Turn the computer right-side up, and then reconnect AC power and external devices to the computer. 5. Turn on the computer. Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently.
To run Disk Defragmenter: 1. Connect the computer to AC power. 2. From the Start screen, type disk. 3. Click Optimize. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.
9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
You can use the same password for a Computer Setup feature and for a Windows security feature. You can also use the same password for more than one Computer Setup feature. Use the following tips for creating and saving passwords: ● When creating passwords, follow requirements set by the program. ● Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website. ● Do not store passwords in a file on the computer.
Setting passwords in Computer Setup Password Function Administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the administrator password, you may not be able to remove it until those features have been disabled. *For details about these passwords, see the following topics. Managing an administrator password in Computer Setup To set, change, or delete this password, follow these steps: Setting a new administrator password 1.
7. Read the notice and select to continue. 8. To save your changes and exit Computer Setup, press f10 to Save and Exit, and then follow the on-screen instructions. – or – Use the arrow keys to select Exit > Exit Saving Changes, and then press enter and follow the on-screen instructions. Your changes go into effect when the computer restarts. Deleting an administrator password 1.
For more information about computer viruses, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software.
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software.
Registering fingerprints To register one or more fingerprints with HP SimplePass: 1. Swipe a finger on the fingerprint sensor to launch HP SimplePass. – or – From the Start screen, type simple, and then select HP SimplePass. 2. When the HP SimplePass welcome screen is revealed, click Get Started. 3. HP SimplePass prompts you to swipe your right index finger over the sensor. 4. Swipe your finger 3 times to finish the registration.
10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. NOTE: Before adding or replacing a memory module, make sure the computer has the most recent BIOS version, and update the BIOS if needed. See Updating the BIOS on page 74.
5. If you are replacing a memory module, remove the existing memory module: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 6. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 7. Replace the memory service cover. a. With the battery bay away from you, tilt down the memory service cover (1) to align the left edge of the memory service cover with the computer bay. b. Tilt the memory service cover (2) down and in place. c.
8. Insert the battery (see Inserting a battery on page 38). 9. Connect AC power and external devices to the computer. 10. Turn on the computer. Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands).
Cleaning procedures Follow the procedures in this section to safely clean your computer. WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is turned on. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.
11 Backing up, restoring, and recovering This chapter provides information about the following processes: 68 ● Creating recovery media and backups ● Restoring and recovering your system Chapter 11 Backing up, restoring, and recovering
Creating recovery media and backups 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. HP Recovery media you create will provide the following recovery options: ● System Recovery—Reinstalls the original operating system and the programs that were installed at the factory.
● The creation process can take up to an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: IMPORTANT: models only). For tablets, connect to the keyboard dock before beginning these steps (select 1.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support.
The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery. What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
1. If possible, back up all personal files. 2. Insert the HP Recovery media that you created, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 73. 3. Follow the on-screen instructions.
12 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: only. Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run.
13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: 78 When support chat is not available in a particular language, it is available in English. ● Find support telephone numbers.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. ● Service label—Provides important information to identify your computer.
14 Specifications ● Input power ● Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.
Operating environment Factor Metric U.S.
15 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.
A Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as memory cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.
◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.
B Troubleshooting Troubleshooting resources ● Access website links and additional information about the computer through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ● Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.
The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level.
An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated.
◦ The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it. A movie is not visible on an external display 1. If both the computer display and an external display are turned on, press f4 one or more times to switch between the 2 displays. 2. Configure the monitor settings to make the external display primary: a.
C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index Symbols/Numerics 2-finger pinch zoom TouchPad gesture 23 A AC adapter, testing 40 AC adapter/battery light 6 accessibility 82 action keys decrease screen brightness 26 Help and Support 26 identifying 12 increase screen brightness 26 next track or section 26 play, pause, resume 26 previous track or section 26 switch screen image 26 volume down 26 volume mute 26 volume up 26 wireless 26 action keys, media 28 administrator password 56 airport security devices 46 antivirus software 58 audio functions, ch
F Face Recognition 30 fingerprint reader 60 fingerprint reader, identifying fingerprints, registering 61 firewall software 59 fn key, identifying 12, 25 11 H hard drive external 45 HP 3D DriveGuard 54 installing 51 removing 49 hard drive light 54 hard drive light, identifying 4 hard drive, identifying 14 HDMI port, connecting 31 HDMI port, identifying 6 HDMI, configuring audio 32 headphone (audio-out) jack 5 headphones and microphones, connecting 29 Hibernation exiting 35 initiating 35 high-definition dev
pointing devices, setting preferences 21 ports external monitor 6, 30 HDMI 6, 31 USB 5 VGA 30 power battery 36 conserving 39 options 34 power button 33 power button, identifying 11 power connector, identifying 6 power lights 4, 9 power switch 33 power-saving states 34 product name and number, computer 79 public WLAN connection 19 R readable media 34 recovery discs 69, 72 HP Recovery Manager 71 media 72 options 71 starting 72 supported discs 69 system 71 USB flash drive 72 using HP Recovery media 70 recovery
WLAN antennas, identifying WLAN device 17, 79 WLAN label 79 writable media 34 7 Index 93
