HP PageWide 352dw User Guide
Copyright and License Trademark Credits © 2016 Copyright HP Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained in this document is subject to change without notice.
Table of contents 1 Product basics ............................................................................................................................................... 1 Product features .................................................................................................................................................... 2 Environmental features ......................................................................................................................
To connect the product to a wireless network using the Wireless Setup Wizard ........................................................................................................... 14 To connect the product to a wireless network using WPS ........................... 14 To connect the product to a wireless network manually ............................. 15 Use Wi-Fi Direct to connect a computer or device to the product ......................................................................
Firmware updates ............................................................................................................................. 31 HP Printer Assistant in the printer software (Windows) ..................................................................................... 31 Open the HP Printer Assistant ........................................................................................................... 31 Features ........................................................................
Recycle cartridges ............................................................................................................................. 51 Replace cartridges ............................................................................................................................................... 51 Tips for working with cartridges ......................................................................................................................... 53 6 Print ................................
Clear jams .......................................................................................................................................... 70 Jam locations .................................................................................................................. 70 Clear jams in Tray 1 (multipurpose tray) ........................................................................ 70 Clear jams in Tray 2 .........................................................................................
Poor physical connection ................................................................................................ 82 The computer is using the incorrect IP address for the product .................................... 82 The computer is unable to communicate with the product ........................................... 82 The product is using incorrect link and duplex settings for the network ...................... 83 New software programs might be causing compatibility problems ......................
Slovenia ............................................................................................................................................. 98 Croatia ............................................................................................................................................... 98 Latvia ................................................................................................................................................. 98 Lithuania .....................................
FCC statement ............................................................................................................... 109 VCCI statement (Japan) ................................................................................................................... 110 Power cord instructions .................................................................................................................. 110 Power cord statement (Japan) ...................................................................
1 ENWW Product basics ● Product features ● Product views ● Power on and off ● Use the control panel ● Quiet Mode 1
Product features PageWide 352dw J6U57A, J6U57B, J6U57C, J6U57D Tray capacity (75 GSM or 20–lb Bond paper) ● Tray 1: 50 sheets ● Tray 2: 500 sheets ● Standard output bin: 300 sheets ● ● Up to 45 ppm in General Office mode Connectivity Print ● Duplex speeds up to 21 ppm for both color and black with Professional quality Simplex speeds up to 30 pages per minute (ppm) for both color and black with Professional quality ● 802.
Product views ● Front view ● Back view ● Cartridge door view Front view Label Description 1 Control panel 2 Cartridge door 3 Tray 1 extension 4 Tray 1 5 Power button 6 Tray 2 – default paper tray 7 Output bin Back view ENWW Label Description 1 Output bin stop 2 Ethernet connection port Product views 3
Label Description 3 USB Type A and USB Type B ports 4 Power cord connection 5 Left door 6 Duplexer Cartridge door view 4 Label Description 1 Cartridge slots 2 Product serial number and product number 3 Cartridge part numbers Chapter 1 Product basics ENWW
Power on and off NOTICE: To prevent damage to the product, use only the power cord that is provided with the product. ● Turn the product on ● Manage power ● Turn the product off Turn the product on 1. Connect the power cord that is provided with the product to the connection port on the back of the product. 2. Connect the power cord to a wall outlet with an adequate voltage rating. NOTE: Make sure that your power source is adequate for the product voltage rating.
The product switches into a reduced power-consumption state when it has been idle for the amount of time that you select. Schedule the product to turn on or off 1. On the printer control panel, touch Setup > Printer Setup. 2. Touch Power Handling, and then touch Schedule Printer On/Off. 3. Select the Schedule On or Schedule Off options, and then select the day and time that you want to schedule. The product switches on or off at the time you select on the day you select.
Use the control panel ● Control panel menu buttons ● Control panel menu navigation ● Control panel action buttons ● Control panel supply status ● Help features NOTE: The small text on the control panel is not designed for prolonged viewing. Control panel menu buttons Buttons on the control panel of HP PageWide 352dw printers enable you to view and navigate menus on the display screen. 1 Home button. Touch to view the control panel home screen. 2 Help button.
Control panel menu navigation Buttons on the control panel enable you to scroll through menus and select from options that appear on a menu list. 1 Menu list. Five menu items can appear on the display screen. Touch the OK button to choose the highlighted item. 2 Menu title. Appears at the top of the menu list. 3 Up and down. Use these buttons to scroll through the menu list and highlight an item. 4 OK. Touch to select the highlighted item from the menu list. 5 Cancel.
1. On the printer control panel, on the home screen, touch Setup . 2. Select Tools. 3. Select Supply Status. The control panel displays the cartridge level for each of the four color cartridges. 1 Cartridge levels. The bars indicate the yellow, magenta, cyan, and black cartridge levels. Help features HP PageWide 352dw printers have built-in help that is accessible from the control panel.
Help animations The built-in help contains animations that show how to perform tasks or solve problems. To select and view an available help animation: 1. On the printer control panel, touch . 2. Touch How To Videos. 3. Select the animation that you want to play in the printer control panel display. Quiet Mode To minimize printer noise, use Quiet Mode. You can enable this mode from either the control panel or the HP Embedded Web Server (EWS). NOTE: Quiet Mode slows the printer speed.
2 ENWW Connect the product ● Connect the product to a computer or a network ● Use Wi-Fi Direct to connect a computer or device to the product ● Install HP printer software for a wireless product already on the network ● Open the printer software (Windows) ● Manage network settings 11
Connect the product to a computer or a network To connect the product using a USB cable You can use a USB cable to connect the product to a computer. This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). NOTICE: Do not connect the USB cable until the installation software prompts you to connect it. 1. Quit all open programs on the computer. 2. Install the printer software from 123.hp.
To connect the product to a network The product supports connection to either a wired or a wireless network. Supported network protocols HP PageWide 352dw products support the following network protocols.
If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network settings from your system administrator, or complete the following tasks. ● Obtain the wireless network name or service set identifier (SSID). ● Determine the security password or encryption key for the wireless network. NOTE: Before installing the product software, make sure the product is not connected to the network using an Ethernet cable.
Push Button method 1. On the control panel, press and hold on the printer for more than three seconds to start WPS push indicator starts blinking. mode. The 2. Press the WPS button on your router. The product begins a timer for approximately two minutes while a wireless connection is established. PIN method 1. Locate the WPS PIN. a. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). b.
Use Wi-Fi Direct to connect a computer or device to the product With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. — If you are using a computer, make sure you have installed the printer software from 123.hp.com/ pagewide (recommended) or from the HP software CD provided with the printer.
shown such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. To print from a wireless-capable computer (Windows) 1. Make sure Wi-Fi Direct for your printer is turned on. 2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer.
c. Click + below the list of printers at the left. d. Select the printer from the list of detected printers (the word “Bonjour” is listed in the right column beside the printer name), and click Add. Install HP printer software for a wireless product already on the network If the product already has an IP address on a wireless network and you want to install product software on a computer, complete the following steps. 1. Obtain the product IP (on the control panel dashboard, touch 2.
1. Obtain the product IP (on the control panel dashboard, touch 2. Type the product IP address into the address bar of a web browser to open the HP Embedded Web Server. 3. Click the Network tab to obtain network information. You can change settings as needed. ). Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network so unauthorized users cannot change the product settings. 1.
NOTE: 20 ● The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer). ● Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3.
3 ENWW Printer management and services ● HP Embedded Web Server ● Web Services ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) 21
HP Embedded Web Server ● About the EWS ● About cookies ● Open the EWS ● Features About the EWS This product is equipped with the HP Embedded Web Server (EWS), which provides access to information about product and network activities. EWS provides an environment in which Web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a web browser.
Open the EWS To open the EWS, do one of the following: ● In a supported web browser, type the product IP address into the address box. (To obtain the IP address, on the control panel dashboard, touch .) ● In the printer software, open the HP Printer Assistant and on the Print tab, click Printer Home Page (EWS). For more information, see Open the HP Printer Assistant.
Item Description Wi-Fi Direct Set up Wi-Fi Direct to print from a mobile device directly to the printer without connecting to a wireless network AirPrint Set up AirPrint™ for printing from Apple-supported products Printer Information View information about the printer, such as product serial number, service ID, firmware version, and total page count Administrator Set up administrator control of printer features Backup Back up the printer settings into a password-encrypted file Firewall Configur
Item Description Utilities ● Bookmarking: Bookmark pages in the EWS ● Print Quality Toolbox: Run maintenance tools to improve the print quality of your printouts ● Asset Tracking: Assign an asset number/location to this device ● Backup: Create a password-encrypted file that stores the printer's settings ● Restore: Restore the printer's settings using a backup file created by the EWS Backup and Restore Printer Restart Power Cycle: Turn off and restart the printer Printer Updates Firmware Upd
NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable. HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer.
6. If the Printer Update Options screen appears, touch Install Automatically (Recommended) or Alert When Available. 7. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the EWS 1. Open the EWS. For more information, see Open the EWS. 2. Click the Web Services tab. 3.
To find the HP ePrint email address 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3. Touch Web Services Setup, and then touch Print Info Page. The printer prints an information page that contains the printer code and instructions on how to customize the email address. . To turn off HP ePrint from the control panel 1.
To remove Web Services using the control panel 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3. Touch . , and then touch Remove Web Services and touch Yes. To remove Web Services using the EWS 1. Open the EWS. For more information, see Open the EWS. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Remove Web Services. 4.
Protocol or service Description IPv4 and IPv6 To operate properly on a TCP/IP network, the product must be configured with valid TCP/IP network configuration settings, such as an IP address that is valid for your network. This product supports two versions of this protocol: version 4 (IPv4) and version 6 (IPv6). IPv4 and IPv6 can be enabled/disabled individually or simultaneously enabled.
Firmware updates The printer firmware can be automatically updated. On the Tools tab of the Embedded Web Server, click Printer Updates, Firmware Updates, and then Install updates automatically. HP recommends using this option. HP Printer Assistant in the printer software (Windows) The HP Printer Assistant provides access to HP printer features and resources from the Windows programs menu or the desktop icon on your computer. Open the HP Printer Assistant 1.
Item Description Print ● Connect Printer to the Web: Click to open the HP website and get new content and solutions for your HP web-connected printer ● Set Preferences: Click to open your Printing Preferences dialog box to view and change defaults for paper size, print quality, and more ● Maintain Your Printer: Click to open the Toolbox to align and clean cartridges or print a diagnostic page ● Print From Your Mobile Devices: Click to open the HP Mobile Printing website to learn how to print from
AirPrint™ (OS X) Your product supports printing with Apple’s AirPrint for iOS 4.2 and Mac OS X v10.9 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later). For more information, see Print with AirPrint (OS X).
4 34 Paper and print media ● Understand paper use ● Supported media sizes ● Supported paper types and tray capacity ● Configure trays ● Load media ● Tips for selecting and using paper Chapter 4 Paper and print media ENWW
Understand paper use HP PageWide cartridges for business are specifically developed for use with HP printheads. Unique formulations help extend the life of the printheads and enhance reliability. When used with ColorLok® paper, these cartridges provide laser-like color output that dries quickly and is ready for distribution. NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with the ColorLok® logo for this product.
Supported media sizes For best results, use the appropriate paper and media sizes: ● Supported paper and print media sizes ● Supported envelope sizes ● Supported card and label sizes ● Supported photo media sizes Supported paper and print media sizes Size Dimensions Tray 1 Tray 2 Letter 216 x 279 mm (8.5 x 11 inches) Oficio 8.5 x 13 (8.5 x 13 inches) Oficio 216x340 mm 216 x 340 mm Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.3 x 11.7 inches) Executive 184 x 267 mm (7.
Supported envelope sizes Size Dimensions Envelope #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope C5 162 x 229 mm (6.4 x 9 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope C6 114 x 162 mm (4.5 x 6.4 inches) Monarch 98.4 x 190.5 mm (3.875 x 7.5 inches) Japanese Envelope Chou #3 120 x 235 mm (4.7 x 9.3 inches) Japanese Envelope Chou #4 90 x 205 mm (3.5 x 8.
Supported paper types and tray capacity For best results, use the appropriate paper types and tray capacities: ● Tray 1 (multipurpose) on left side of the product ● Tray 2 (default tray) Tray 1 (multipurpose) on left side of the product Paper type Weight Capacity1 Paper orientation Every day: 60 to 175 g/m2 (16 to 47 lb) Up to 50 sheets Side to be printed on facedown, with the top edge toward the printer Up to 220 g/m2 (58 lb)1 Up to 25 sheets Side to be printed on facedown Up to 7 envelopes
Tray 2 (default tray) Paper type Weight Capacity1 Paper orientation 60 to 175 g/m2 (16 to 47 lb) Up to 500 sheets Side to be printed on face-up, with the top edge toward the left Up to 220 g/m2 (58 lb) Up to 100 sheets Side to be printed on face-up Side to be printed on face-up ● Unspecified and Plain ● HP EcoFFICIENT ● Letterhead ● Preprinted ● Prepunched ● Light 60-74g ● Intermediate 85-95g ● Mid-Weight 96-110g ● Heavy 111-130g ● HP Premium Presentation Matte 120g ● Extra H
Paper use Configure the product Print Load Tray 1 and one other tray with the same paper, and have the product pick paper from one tray if the other one is empty. Load paper in Tray 1, and configure the tray for the correct paper and type. Do not use Any Size/Any Type. From the software program, print the job. Frequently use special paper, such as heavy paper or letterhead, from one tray. Load special paper in Tray 1, and configure the tray for the paper type.
3. Open the paper guides completely, and then load the paper stack into Tray 1. 4. Close the paper guides against the loaded media. Load Tray 2 Tray 2 is the default (main) paper tray at the front of the product. NOTE: If you are not using Alternate Letterhead Mode (ALM), place the paper with the side to be printed on face-up, with the top edge toward the left side of the tray. For ALM orientation, see Load letterhead or preprinted forms . ENWW 1. Pull the tray out of the product. 2.
3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the side of the tray. 5. Put the tray into the product. Load envelopes You can load envelopes into Tray 1 or Tray 2. To load envelopes into Tray 1 1. 42 Open Tray 1.
2. Pull out the Tray 1 extension. 3. Place envelopes in Tray 1 face-down, with the top of the envelope oriented toward the front of the printer. 4. Close the paper guides. To load envelopes into Tray 2 ENWW 1. Pull the tray out of the product. 2. Stack envelopes face-up, with the top of the envelopes oriented toward the front of the tray. 3. Place the envelopes in the tray and make sure that they are flat at all four corners. Close the length and width paper guides against the loaded media.
4. Push down on the envelopes to make sure that the envelopes are below the paper limit tabs on the side of the tray. 5. Put the tray into the product. Load letterhead or preprinted forms You can load letterhead, preprinted, or prepunched forms into any tray. Paper orientation depends on whether you are printing in simplex or duplex mode. If Alternative Letterhead Mode (ALM) is enabled, you can print in both simplex and duplex modes without reorienting the paper.
To load letterhead or preprinted forms with ALM disabled 1. 2. ENWW Depending on the tray, orient the paper as follows. Tray 1 Other tray(s) Simplex Place the letterhead face-down, with the top of the page oriented toward the right. Place the letterhead face-up, with the top of the page oriented toward the left. Duplex Place the letterhead face-up, with the top of the page oriented toward the left. Place the letterhead face-down, with the top of the page oriented toward the right.
Tips for selecting and using paper For the best results, observe the following guidelines. 46 ● Load only one type of paper at a time into the tray. ● Make sure the paper is loaded correctly when loading from the tray. ● Do not overload the tray.
5 ENWW Cartridges ● HP PageWide cartridges ● Manage cartridges ● Replace cartridges ● Tips for working with cartridges 47
HP PageWide cartridges HP policy on non-HP cartridges IMPORTANT: ● HP does not guarantee the quality or reliability of non-HP contents in HP cartridges. ● HP’s cartridge warranty does not cover non-HP cartridges or cartridges with non-HP contents. ● HP’s printer warranty does not cover repairs or service due to use of non-HP cartridges or cartridges with non-HP contents. NOTE: ● This printer is not designed to use continuous ink systems.
Store cartridges ● Do not remove the cartridge from its package until you are ready to use it. ● Store cartridges at room temperature (15-35° C or 59-95° F) for at least 12 hours before using them. ● Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Print with General Office mode General Office mode produces slightly lighter printouts, which might extend the life of the cartridge. 1.
To check the cartridge levels from the EWS 1. Open the EWS. For more information, see Open the EWS. 2. Click the Tools tab, and then click Cartridge Level Gauge. To check the cartridge levels from the product software (Windows) 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. On the Print tab, click Maintain Your Printer. 3. Click the Estimated Cartridge Levels tab. To check the cartridge levels from the product software (OS X) 1. Open HP Utility.
NOTE: The SETUP cartridge that comes with the printer is not available for separate purchase. Recycle cartridges Visit the HP sustainability website for full information on recycling and to order postage-paid labels, envelopes, and boxes for recycling. Replace cartridges The product uses four colors and has a different cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K).
52 4. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors. 5. Insert the new cartridge into its slot. 6. Close the cartridge door.
Tips for working with cartridges Use the following tips to work with cartridges: ● ENWW To prevent print-quality problems, do the following: — Always turn the printer off using the power button on the front, and wait until the power button light goes out. — Make sure that all the cartridge slots are filled. ● If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. ● Do not open or unpackage cartridges until you are ready to install them.
6 54 Print ● Print from a computer ● Print with HP ePrint ● Print with AirPrint (OS X) ● Tips for print success Chapter 6 Print ENWW
Print from a computer To print from a computer (Windows) These instructions apply to printing on various media including the following. ● Plain paper ● Envelopes ● Brochures ● Letterhead or preprinted forms ● Photos ● Labels To print from a computer (Windows) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4.
Tab Description Effects This tab contains settings that temporarily affect the presentation of the print job. You can select from the following options: Finishing ● Resizing options: Includes actual size, a percentage of actual, or scaled to a specific media size such as Letter or Envelope #10 ● Watermarks: Includes Confidential and Draft This tab contains settings that influence the output of the print job.
To print from a computer (OS X) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4. In the Presets menu, select a printing preset if needed. 5. On the Paper/Quality tab, click the pop-up menu next to the media type. Set the correct print options for your media (plain paper, letterhead, preprinted, prepunched, envelope, photo paper, label, and so forth).
To adjust or manage colors Adjust the color of print output for the product by changing the settings in the printer driver software. ● Choose a preset color theme for a print job ● Adjust the color options for a print job manually ● Match colors to your computer screen ● Control access to color printing Choose a preset color theme for a print job 1. On the File menu in the software program, click Print. 2. Make sure your printer is selected. 3.
4. 5. Continue to the Advanced tab or pane. ● Windows: On the Advanced tab, click Ink Settings. ● OS X: Click the disclosure triangle next to Advanced. Use the sliders to make the following adjustments. ● Dry Time: Move the slider to the right to increase the amount of time that the printer takes to dry a printed page. Increasing the drying time works best for jobs printed on plain paper. ● Saturation: Move the slider to the right to increase the amount of ink applied.
Print with HP ePrint With HP ePrint, you can print anywhere, anytime, from a mobile phone, laptop, or any other mobile device. HP ePrint works with any email-capable device. If you can email, you can print to an HP ePrint-enabled product. For more details, visit the HP Connected website. To use HP ePrint, ensure the following: ● You have an Internet- and email-capable computer or mobile device. ● HP Embedded Web Server and HP ePrint are enabled on the printer.
To re-enable AirPrint AirPrint is enabled, by default. If it becomes disabled, you can use the following instructions to enable it again. ENWW 1. Open the EWS. For more information, see Open the EWS. 2. On the Network tab, click AirPrint and then click Status. 3. In the AirPrint Status row, click Turn On AirPrint.
Tips for print success ● Cartridge tips ● Paper loading tips ● Printer settings tips (Windows) ● Printer settings tips (OS X) Cartridge tips ● If the print quality is unacceptable, see Improve print quality for more information. ● Use Original HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP cartridges.
● — In the HP Printer Assistant, click Print , and then click Set Preferences. For more information, see Open the HP Printer Assistant. — On the File menu in the software program, click Print. Open the Printer Properties dialog box. On the Color or Finishing tab of the printer driver, set the following options as needed: — Print in Grayscale: Allows you to print a black-and-white document using only the black cartridge. Click Black Ink Only, and then click OK .
7 64 Solve problems ● Problem-solving checklist ● Information pages ● Factory-set defaults ● Cleaning routines ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Connectivity issues ● Wireless network issues ● Product software issues (Windows) ● Product software issues (OS X) Chapter 7 Solve problems ENWW
Problem-solving checklist Follow these steps when trying to solve a problem with the product. ● Check that the product power is on ● Check the control panel for error messages ● Test print functionality ● Try sending a print job from a computer ● Factors that affect product performance Check that the product power is on 1. If the power button is not lit, press it to turn the product on. 2.
● Product processing and download time ● The complexity and size of graphics ● The speed of the computer you are using ● The USB or network connection ● Whether the product is printing in color or in monochrome ● The type of USB drive, if you are using one Information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product.
Menu Item Description Network Configuration Page Displays status for: ● Network hardware configuration ● Enabled features ● TCP/IP and SNMP information ● Network statistics ● Wireless network configuration (wireless models only) Event Log Prints a log of errors and other events during product use.
TIP: Turning the product off properly by pressing the power button on the front of the product helps keep the printhead from clogging and creating print-quality problems. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3. Touch Printer Maintenance to view the list of cleaning and alignment routines. 4.
Jams and paper-feed issues Try these steps to solve paper-handling problems. The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the paper-size markings in the bottom of the tray. 4.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multipurpose tray on the left side of the printer, and then feed sheets manually one at a time.
Clear jams in Tray 2 ENWW 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 2. Remove the jammed sheet by pulling it to the right and then out of the product.
3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door. 2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. Clear jams in the output bin 1. 72 Look for jammed paper in the output bin area.
2. Remove any visible media. NOTE: If the sheet tears, remove all fragments before you resume printing. 3. Open and then close the left door to clear the message. Clear jams in the duplexer 1. Open the left door. 2. Remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent spills. NOTICE: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.
3. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet. 4. Lift the green tab to place the platen back into its operating position. 5. Reinstall the duplexer. 6. Close the left door. Cartridge issues Refilled or remanufactured cartridges HP cannot recommend the use of non-HP supplies, either new or remanufactured.
Interpret control panel messages for cartridges Cartridge Depleted Description The cartridge is at the end of its useful life, and the product will no longer print. Recommended action Depleted cartridges must be replaced to resume printing. Cartridge Low Description The cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement cartridge on hand. You do not need to replace the cartridges until prompted to.
Recommended action No action necessary. Incompatible [color] Description You have installed a cartridge that is intended for use in a different HP product model. The product will NOT function with this print cartridge installed. Recommended action Install the correct cartridge for this product. Incompatible cartridges Description — The contacts on the cartridge might not be making a connection to the printer. — The cartridge is not compatible with your printer.
Printer Failure Description The printer refuses to function. Recommended action Have a replacement cartridge on hand. You do not need to replace the cartridges until prompted to. Problem with Print System Description The cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. Recommended action Printing functionality is disabled. Visit the HP Customer Support website.
If you still receive error messages and the printer cannot complete system initialization, visit the HP Customer Support website. Used [color] installed Description A used, but still genuine, HP color cartridge has been installed or moved. Recommended action You have a used, but still genuine, HP cartridge installed. No action required. Printing issues The product does not print If the product does not print at all, try the following solutions. 1.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ● Make sure the computer meets the minimum specifications for this product. For a list of specifications, visit HP Customer Support . ● If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type. ● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs.
● Use paper that is designed for use in PageWide printers. ● Use paper that is not too rough. Using smoother paper generally results in better print quality. NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with the ColorLok® logo for this product. For details, visit the HP print permanence website.
HP PCL 6 driver HP UPD PS driver HP UPD PCL 6 NOTE: ● Provided as the default driver. This driver is automatically installed when installing the product from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. ● Recommended for all Windows environments. For Windows 7 and later, this driver is XPSbased. For Windows 2003, XP, and Vista, a more basic PCL 6 print driver is provided.
Solve network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the control panel and locate the product IP address that is listed on this page.
2. a. Open a command-line prompt on your computer. For Windows, click Start , click Run, and then type cmd. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, both the network and device are working. If the ping command failed, verify that the network router, hubs, or switches are on, and then verify that the network settings, the product, and the computer are all configured for the same network.
● The product is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● The printer driver is installed on the computer. ● You have selected the correct printer port. ● The computer and product connect to the same wireless network.
● 6. a. From the list of printers on your computer, right-click the name of this product, click Printer Properties, and then open the Ports tab. b. Make sure the box is checked next to Virtual printer port for USB. If you installed the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view or change the product IP address using the following steps: a. Click Start. b. Click All Programs. c. Click HP. d. Click your product. e.
Problem Solution NOTE: Close any applications that are running. To close an application that has an icon in the system tray, rightclick the icon, and select Close or Disable. An error message was displayed during the software installation The product is in Ready mode, but nothing prints ● Try plugging the USB cable into a different USB port on the computer. ● Reinstall the product software. NOTE: Close any applications that are running.
Problem Solution 4. Click your product. 5. Click Update IP Address to open a utility that reports the known (“previous”) IP address for the product and allows you to change the IP address, if necessary. Product software issues (OS X) A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name.
8 88 Service and support ● Customer support ● HP limited warranty statement Chapter 8 Service and support ENWW
Customer support If you need help from an HP technical support representative to solve a problem, contact HP Customer Support. Register your product www.register.hp.
HP limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP PageWide 352dw 1 year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
UK, Ireland, and Malta The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V.
beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen.
Article L211-12 du Code de la Consommation: « L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ». Garantie des vices cachés Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus.
consumidor o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años. Denmark Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP.
Portugal A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes: Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D.
jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik. Czech Republic Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující: Česká republika: HP Inc Czech Republic s. r. o.
Bulgaria Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка в рамките на Ограничената гаранция на HP, са както следва: HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie. Finland HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu.
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.
A Technical information ● Product specifications ● Environmental product stewardship program ● Regulatory information 100 Appendix A Technical information ENWW
Product specifications ● Print specifications ● Physical specifications ● Power consumption and electrical specifications ● Acoustic emission specifications ● Environmental specifications Print specifications For a list of supported print resolutions, visit the printer support website at HP Customer Support . Physical specifications Product HP PageWide 352dw Product dimensions (width x depth x height) Operation dimensions (width x depth x height) 530 x 401 x 380 mm (20.87 x 15.79 x 14.
Operating Altitude 0 to 3048 m (0 to 10,000 ft) Tilt IMPORTANT: Use caution when moving the product after you install the cartridges. Tilting the product at an angle greater than 3 degrees can result in ink leakage. NOTE: Transporting Values are subject to change.
Environmental product stewardship program ENWW ● Protecting the environment ● Ozone production ● Power consumption ● European Union Commission Regulation 1275/2008 ● Paper ● HP PageWide printing supplies ● Plastics ● Electronic hardware recycling ● Material restrictions — General battery information — Battery disposal in Taiwan — California Perchlorate Material Notice — EU Battery Directive — Battery notice for Brazil ● Chemical substances ● EPEAT ● Disposal of waste equipm
Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment to obtain more information about HP and the environment, including environmental profile sheets for these products, Material Data Safety Sheets, and HP return and recycling programs.
Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs, visit the HP sustainability website. Material restrictions ● General battery information ● Battery disposal in Taiwan ● California Perchlorate Material Notice ● EU Battery Directive ● Battery notice for Brazil General battery information This HP product does not contain intentionally added mercury.
Battery notice for Brazil Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at http://www.hp.com/go/reach. EPEAT Most HP products are designed to meet EPEAT.
Toxic and hazardous substance table (China) Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Restriction on hazardous substances statement (Ukraine) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 Restriction of hazardous substance statement (India) ENWW Environmental produ
China energy label for printer, fax, and copier China SEPA Eco Label user information 108 Appendix A Technical information ENWW
Regulatory information ● Regulatory notices ● VCCI statement (Japan) ● Power cord instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● Visual display workplaces statement for Germany ● European Union Regulatory Notice ● Additional statements for wireless products Regulatory notices Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-240 Vac or 200-240 Vac and 50/60 Hz.
European Union Regulatory Notice ● European Union Regulatory Notice ● Wireless models only European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonised Standards.
Additional statements for wireless products ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Canadian statements ● Japan statement ● Notice to users in Korea ● Taiwan statement ● Mexico statement Exposure to radio frequency radiation Notice to users in Brazil Canadian statements Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.
Japan statement Notice to users in Korea Taiwan statement Mexico statement Aviso para los usuarios de México La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Index A acoustic specifications 101 Alternative Letterhead Mode input tray 44 anticounterfeit supplies 48 D default gateway, setting 19 defaults, restoring 67 disposal, end-of-life 105 duplex settings, changing 19 B batteries included 105 bin, output jams, clearing 72 E electrical specifications 101 embedded Web server features 22 end-of-life disposal 105 environmental features 2 errors software 85 C cartridge levels, check 49 cartridges 50 check cartridge levels 49 non-HP 48 recycling 51, 104 storage
N network password, changing 19 password, setting 19 settings, changing 18 settings, viewing 18 networks default gateway 19 IPv4 address 19 subnet mask 19 networks, wired installing product 13 non-HP supplies 48 O online support 89 OS X HP Utility 32 output bin jams, clearing 72 P paper default size for tray 39 jams 69 selecting 46, 79 paper path jams, clearing 72 paper pickup problems solving 69 paper type changing 80 power consumption 101 print cartridges recycling 51, 104 print quality improving 79, 80 p
