Operation Manual
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Manage the printer
- Solve problems
- Customer support
- Control panel help system
- Restore factory settings
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Introduction
- Jam locations
- Auto-navigation for clearing jams
- Experiencing frequent or recurring paper jams?
- Clear jams in the left door
- Clear jams in Tray 1 (multipurpose tray)
- Clear jams in Tray 2
- Clear jams in Tray 3
- Clear jams in the 3x500-sheet feeder
- Clear jams in the ink-collection unit area
- Clear jams in the output bin
- Improve print quality
- Introduction
- Print from a different software program
- Check the paper-type setting for the print job
- Check cartridge status
- Clean the printer
- Visually inspect the cartridge
- Check paper and the printing environment
- Adjust color settings (Windows)
- Print and interpret the print quality page
- Calibrate the printer to align the colors
- Try a different print driver
- Solve wired network problems
- Introduction
- Poor physical connection
- The computer is using the incorrect IP address for the printer
- The computer is unable to communicate with the printer
- The printer is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The printer is disabled, or other network settings are incorrect
- Solve wireless network problems
- Introduction
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Reduce interference on a wireless network
- Index
Print and interpret the print quality page
Use the print-quality-troubleshooting pages to help diagnose and solve color print-quality problems.
1. From the Home screen on the printer control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Print Quality Pages
●
Print PQ Troubleshooting Pages
3. Touch the Print button to print the page.
Follow the instructions on the print-quality troubleshooting procedure page.
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry
graphics, or other print-quality issues.
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.
2. Open the following menus:
●
Calibration/Cleaning
●
Full Calibration
3. Touch the Start button to start the calibration process.
A Calibrating message will display on the product control panel. The calibration process takes a few
minutes to complete. Do not turn the product o until the calibration process has nished.
4. Wait while the product calibrates, and then try printing again.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected
lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/pagewidecolor556.
HP PCL.6 driver
HP PCL 6 driver
HP PCL-6 driver
●
Provided as the default driver on the printer CD. This driver is automatically
installed unless you select a dierent one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and printer-feature support for most
users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the best
speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
130 Chapter 6 Solve problems ENWW