Operation Manual
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Manage the printer
- Solve problems
- Customer support
- Control panel help system
- Restore factory settings
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Introduction
- Jam locations
- Auto-navigation for clearing jams
- Experiencing frequent or recurring paper jams?
- Clear jams in the left door
- Clear jams in Tray 1 (multipurpose tray)
- Clear jams in Tray 2
- Clear jams in Tray 3
- Clear jams in the 3x500-sheet feeder
- Clear jams in the ink-collection unit area
- Clear jams in the output bin
- Improve print quality
- Introduction
- Print from a different software program
- Check the paper-type setting for the print job
- Check cartridge status
- Clean the printer
- Visually inspect the cartridge
- Check paper and the printing environment
- Adjust color settings (Windows)
- Print and interpret the print quality page
- Calibrate the printer to align the colors
- Try a different print driver
- Solve wired network problems
- Introduction
- Poor physical connection
- The computer is using the incorrect IP address for the printer
- The computer is unable to communicate with the printer
- The printer is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The printer is disabled, or other network settings are incorrect
- Solve wireless network problems
- Introduction
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Reduce interference on a wireless network
- Index
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software
installer CD for Windows, or the installer
on the Web for OS X)
Notes
Windows Server 2012, 64-bit The software installer does not support
Windows Server 2012 but the printer-
specic print drivers do support it.
Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.
Windows Server 2012 R2, 64-bit The software installer does not support
Windows Server 2012 but the printer-
specic print drivers do support it.
Download the driver from the HP Web site,
and use the Windows Add Printer tool to
install it.
OS X 10.9 Mavericks, OS X 10.10 Yosemite,
OS X 10.11 El Capitan
The HP print driver is available for
download from HP Easy Start. The HP
installer software for OS X is not included
in the in-box CD.
For OS X, download the installer from HP
Easy Start.
1. Go to 123.hp.com.
2. Follow the steps provided to
download the printer software.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/pagewidecolor556 for
HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go
to www.hp.com/go/upd. Under Additional information, click the links.
Table 1-2 Minimum system requirements
Windows OS X
●
CD-ROM drive, DVD drive, or an Internet connection
●
Dedicated USB 1.1 or 2.0 connection or a network
connection
●
400 MB of available hard-disk space
●
1 GB RAM (32-bit) or 2 GB RAM (64-bit)
●
Internet connection
●
1 GB of available hard-disk space
Mobile printing solutions
The printer supports the following software for mobile printing:
●
HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); Windows 10 (32-bit and 64-bit);
and OS X versions 10.9 Mavericks, 10.10 Yosemite, and 10.11 El Capitan.
●
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP
Connected)
●
HP ePrint app (Available for Android, iOS, and Blackberry)
●
ePrint Enterprise app (Supported by all printers using ePrint Enterprise Server Software)
10 Chapter 1 Printer overview ENWW