Operation Manual
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Manage the printer
- Solve problems
- Customer support
- Control panel help system
- Restore factory settings
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Introduction
- Jam locations
- Auto-navigation for clearing jams
- Experiencing frequent or recurring paper jams?
- Clear jams in the left door
- Clear jams in Tray 1 (multipurpose tray)
- Clear jams in Tray 2
- Clear jams in Tray 3
- Clear jams in the 3x500-sheet feeder
- Clear jams in the ink-collection unit area
- Clear jams in the output bin
- Improve print quality
- Introduction
- Print from a different software program
- Check the paper-type setting for the print job
- Check cartridge status
- Clean the printer
- Visually inspect the cartridge
- Check paper and the printing environment
- Adjust color settings (Windows)
- Print and interpret the print quality page
- Calibrate the printer to align the colors
- Try a different print driver
- Solve wired network problems
- Introduction
- Poor physical connection
- The computer is using the incorrect IP address for the printer
- The computer is unable to communicate with the printer
- The printer is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The printer is disabled, or other network settings are incorrect
- Solve wireless network problems
- Introduction
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Reduce interference on a wireless network
- Index
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
the printer IP address or host name in the address/URL eld. The
EWS contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 981A Black Original PageWide
Cartridge
Standard-capacity replacement black
cartridge
981A J3M71A
HP 981X High Yield Black Original
PageWide Cartridge
High-capacity replacement black
cartridge
981X L0R12A
HP 981Y Extra High Yield Black
Original PageWide Cartridge
Extra high-capacity replacement black
cartridge
981Y L0R16A
HP 981A Cyan Original PageWide
Cartridge
Standard-capacity replacement cyan
cartridge
981A J3M68A
HP 981X High Yield Cyan Original
PageWide Cartridge
High-capacity replacement cyan
cartridge
981X L0R09A
HP 981Y Extra High Yield Cyan Original
PageWide Cartridge
Extra high-capacity replacement cyan
cartridge
981Y L0R13A
HP 981A Yellow Original PageWide
Cartridge
Standard-capacity replacement yellow
cartridge
981A J3M70A
HP 981X High Yield Yellow Original
PageWide Cartridge
High-capacity replacement yellow
cartridge
981X L0R11A
HP 981Y Extra High Yield Yellow
Original PageWide Cartridge
Extra high-capacity replacement
yellow cartridge
981Y L0R15A
HP 981A Magenta Original PageWide
Cartridge
Standard-capacity replacement
magenta cartridge
981A J3M69A
HP 981X High Yield Magenta Original
PageWide Cartridge
High-capacity replacement magenta
cartridge
981X L0R10A
HP 981Y Extra High Yield Magenta
Original PageWide Cartridge
Extra high-capacity replacement
magenta cartridge
981Y L0R14A
Ink-Collection unit Replacement ink-collection unit Not applicable B5L09A
Accessories
HP PageWide Enterprise 500-sheet
Paper Tray
Optional Tray 3 (1 x 500-sheet paper
feeder)
Not applicable G1W43A
42 Chapter 3 Supplies, accessories, and parts ENWW