Operation Manual
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Manage the printer
- Solve problems
- Customer support
- Control panel help system
- Restore factory settings
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Introduction
- Jam locations
- Auto-navigation for clearing jams
- Experiencing frequent or recurring paper jams?
- Clear jams in the left door
- Clear jams in Tray 1 (multipurpose tray)
- Clear jams in Tray 2
- Clear jams in Tray 3
- Clear jams in the 3x500-sheet feeder
- Clear jams in the ink-collection unit area
- Clear jams in the output bin
- Improve print quality
- Introduction
- Print from a different software program
- Check the paper-type setting for the print job
- Check cartridge status
- Clean the printer
- Visually inspect the cartridge
- Check paper and the printing environment
- Adjust color settings (Windows)
- Print and interpret the print quality page
- Calibrate the printer to align the colors
- Try a different print driver
- Solve wired network problems
- Introduction
- Poor physical connection
- The computer is using the incorrect IP address for the printer
- The computer is unable to communicate with the printer
- The printer is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The printer is disabled, or other network settings are incorrect
- Solve wireless network problems
- Introduction
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Reduce interference on a wireless network
- Index
Item Description Cartridge number Part number
HP PageWide Enterprise Printer Stand Optional stand to support the printer
Includes installation instructions
Not applicable G1W44A
HP PageWide Enterprise 3 x 500-sheet
Paper Feeder and Stand
Optional 3 x 500-sheet paper feeder
with a stand to support the printer
Includes installation instructions
Not applicable G1W45A
Ink-Collection unit Replacement ink-collection unit Not applicable B5L09A
HP 1GB DDR3 x32 144-
Pin 800MHz SODIMM
Optional DIMM for expanding the
memory
Not applicable E5K48
HP Trusted Platform Module Automatically encrypts all data that
passes through the printer
Not applicable F5S62A
HP Jetdirect 2900nw Print Server USB wireless print server accessory Not applicable J8031A
HP Jetdirect 3000w NFC/Wireless
Accessory
NFC and Wireless Direct Print
accessory for “touch” printing from
mobile devices
Not applicable J8030A
HP Internal USB Ports Optional USB ports for connecting
third-party devices
Not applicable B5L28A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for HP PageWide printers to reduce repair time. More
information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP printer warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
Item Description Self-replacement options Part number
Ink-collection Unit Replacement ink-collection unit Mandatory B5L09
Left Door Assembly, Tray 1 Kit Replacement left door and Tray 1 Optional G1W46-67901
Tray 2 Assembly Kit Replacement Tray 2 Mandatory G1W46-67904
Tray 3 Assembly Kit Replacement Tray 3 Mandatory G1W46-67905
Tray 4 Assembly Kit Replacement Tray 4 Mandatory G1W46-67906
Tray 5 Assembly Kit Replacement Tray 5 Mandatory G1W46-67907
Printer stand kit Replacement printer stand Mandatory G1W44A
ENWW Order supplies, accessories, and parts 43