Operation Manual
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Manage the printer
- Solve problems
- Customer support
- Control panel help system
- Restore factory settings
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Introduction
- Jam locations
- Auto-navigation for clearing jams
- Experiencing frequent or recurring paper jams?
- Clear jams in the left door
- Clear jams in Tray 1 (multipurpose tray)
- Clear jams in Tray 2
- Clear jams in Tray 3
- Clear jams in the 3x500-sheet feeder
- Clear jams in the ink-collection unit area
- Clear jams in the output bin
- Improve print quality
- Introduction
- Print from a different software program
- Check the paper-type setting for the print job
- Check cartridge status
- Clean the printer
- Visually inspect the cartridge
- Check paper and the printing environment
- Adjust color settings (Windows)
- Print and interpret the print quality page
- Calibrate the printer to align the colors
- Try a different print driver
- Solve wired network problems
- Introduction
- Poor physical connection
- The computer is using the incorrect IP address for the printer
- The computer is unable to communicate with the printer
- The printer is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The printer is disabled, or other network settings are incorrect
- Solve wireless network problems
- Introduction
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Reduce interference on a wireless network
- Index
Item Description Self-replacement options Part number
3 x 500-sheet Paper feeder and stand Replacement 3 x 500-sheet paper feeder
and stand
Mandatory G1W45A
Flap-Eject Assembly Kit Replacement output ejector ap Mandatory G1W46-67902
Control-panel Assembly Kit Replacement touchscreen control panel Mandatory G1W46-67908
USB cover Replacement easy access USB cover Mandatory G1W46-40004
HIP2 cover Replacement HIP2 cover Mandatory G1W46-40008
HP Jetdirect 2900nw Print Server Replacement USB wireless print server
accessory
Mandatory J8031-61001
HP Jetdirect 3000w NFC/Wireless
Accessory
Replacement Wireless Direct Print
accessory for “touch” printing from mobile
devices
Mandatory J8030-61001
HP 1GB DDR3 x32 144-
Pin 800MHz SODIMM
Replacement memory DIMM Mandatory E5K48-67902
HP Trusted Platform Module Replacement HP Trusted Platform Module Mandatory F5S62-61001
Internal USB Port kit Replacement internal USB port Mandatory B5L28-67902
320 GB Hard Disk Drive Kit Replacement hard-disk drive Optional G1W46-67903
FIPS HDD 140 Encrypted 500GB kit Replacement 500GB hard-disk drive Mandatory B5L29-67903
PCA- eMMC Kit Replacement eMMC kit Mandatory 5851-6436
44 Chapter 3 Supplies, accessories, and parts ENWW