PageWide Enterprise Color MFP 586 User Guide caps lock ft shi A Z @ S X alt D C F V G B H N J Officeje t Ent erprise Officeje Colo r MFP X55 6 586dn t Ent erprise K M alt , L . / ; ? : ‘ “ enter shift Officeje Colo r MFP X55 6 586f www.hp.
HP PageWide Enterprise Color MFP 586 User Guide
Copyright and License Trademark Credits © Copyright 2016 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ............................................................................................................................................ 1 Printer views .......................................................................................................................................................... 2 Printer front view ................................................................................................................................
Introduction ....................................................................................................................................... 31 3 x 500-sheet tray paper orientation ............................................................................................... 32 Use alternative letterhead mode ...................................................................................................... 35 Enable Alternative Letterhead Mode by using the printer control-panel menus ..........
Store print jobs on the printer to print later or print privately ........................................................................... 62 Introduction ....................................................................................................................................... 62 Create a stored job (Windows) .......................................................................................................... 62 Create a stored job (OS X) ................................................
Step two: Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account ............................................................................................ 91 Set up Scan to Network Folder using the HP Embedded Web Server ................................................................. 94 Introduction ....................................................................................................................................... 94 Before you begin ..........
7 Fax ........................................................................................................................................................... 127 Set up fax ........................................................................................................................................................... 128 Introduction .....................................................................................................................................
Lock the formatter .......................................................................................................................... 152 Encryption support: HP High Performance Secure Hard Disks ...................................................... 152 Energy-conservation settings ........................................................................................................................... 153 Introduction ...............................................................................
Improve print quality ......................................................................................................................................... 196 Introduction ..................................................................................................................................... 196 Print from a different software program ........................................................................................ 196 Check the paper-type setting for the print job .................
Optimize fax quality for text or pictures ......................................................................................... 219 Check the error-correction settings ................................................................................................ 220 Check the fit-to-page setting ......................................................................................................... 220 Clean the pickup rollers and separation pad in the document feeder ................................
Not able to locate the Fax settings in HP Web Jetadmin ............................................. 231 The header is appended to the top of the page when the overlay option is enabled . 231 A mix of names and numbers is in the recipients box .................................................. 231 A one-page fax prints as two pages ............................................................................. 231 A document stops in the document feeder in the middle of faxing ............................
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1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor586MFP.
Printer views ● Printer front view ● Printer back view ● Interface ports ● Control-panel view Printer front view 1 2 13 3 12 caps lock ift sh A Z @ S X alt D C F V G B H N J K M alt , L .
Printer back view 1 2 9 8 3 7 4 6 5 1 Document-feeder cover (access for clearing jams or cleaning rollers) 2 Easy-access USB port Insert a USB flash drive for printing or scanning without a computer or to update the printer firmware. NOTE: An administrator must enable this port before use.
3 Hi-Speed USB 2.0 printing port 4 Local area network (LAN) Ethernet (RJ-45) network port 5 USB port for connecting external USB devices (this port might be covered) NOTE: For easy-access USB printing, use the USB port near the control panel. Control-panel view NOTE: Tilt the control panel for easier viewing. The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by touching the Home button.
6 HP logo or Home button On any screen other than the Home screen, the HP logo changes to a Home button. Touch the Home button to return to the Home screen. 7 Help Touch the Help button to open the embedded help system. 8 Scroll bar Use the scroll bar to see the complete list of available features.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/pagewidecolor586MFP.
Model name Product number Mass storage 320 GB HP Secure HighPerformance Hard Disk Security HP Trusted Platform Module for encrypting all data that passes through the printer Control-panel display and keyboard Color touchscreen control panel Physical keyboard Print 586dn 586f 586z G1W39A G1W40A G1W41A Optional Optional Optional Not supported Not supported Prints 50 pages per minute (ppm) on A4 and 50 ppm on letter-size paper in Professional mode.
Supported operating systems The following information applies to the Printer-Specific Windows PCL 6 and HP print drivers for OS X and to the in-box software installation CD. ">Windows: The HP Software Installer CD installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional software when using the full software installer. Download the "HP PCL.
Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software installer CD for Windows, or the installer on the Web for OS X) Notes Windows 8.1, 32-bit and 64-bit The “HP PCL-6” printer-specific print driver is installed for this operating system as part of the basic software installation. The basic installer installs the driver only. The full software installer is not supported for this operating system.
Table 1-2 Minimum system requirements Windows OS X ● CD-ROM drive, DVD drive, or an Internet connection ● Internet connection ● Dedicated USB 1.1 or 2.
Printer dimensions Figure 1-1 Dimensions for the printer : caps lock shift A Z X @ C V B L K J H G F D S N M “ ; enter ‘ ? . , caps jet Enter prise Color MFP lock shift 1 Office 2 : shift / alt alt A Z X @ C V B L K J H G F D S N M “ ; 1 enter ‘ ? shift / . , alt alt X556 Office jet Enter prise Color MFP X556 3 2 4 2 3 Printer fully closed Printer fully opened 1. Height 529 mm (20.8 in) 786 mm (30.9 in) 2. Depth 564 mm (22.
Figure 1-3 Dimensions for the printer stand 1 2 1 3 3 2 1. Height 640 mm (25.1 in) 2. Depth Tray closed: 669 mm (26.3 in) Tray opened: 810 mm (31.8 in) 3. Width Lower-left door closed: 669 mm (26.3 in) Lower-left door opened: 1040 mm (40.9 in) Weight 31.2 kg (69 lb) Figure 1-4 Dimensions for the 3 x 500-sheet paper feeder and stand 1 2 3 1. Height 642 mm (25.2 in) 2. Depth Tray closed: 669 mm (26.3 in) 1 2 3 Tray opened: 795 mm (31.
3. Width Lower-left door closed: 669 mm (26.3 in) Lower-left door opened: 1040 mm (40.9 in) Weight 35.8 kg (79 lb) Figure 1-5 Dimensions for the printer with Tray 3 Office 2 jet Enter prise Color MFP X556 1 1 Office 3 prise Color MFP X556 4 2 ENWW jet Enter 3 Printer and accessories fully closed Printer and accessories fully opened 1. Height 667 mm (26.2 in) 924 mm (36.3 in) 2. Depth 564 mm (22.2 in) 752 mm (29.6 in) 3. Width 530 mm (20.8 in) 963 mm (37.9 in) Weight 37.
Figure 1-6 Dimensions for the printer with the printer stand Office jet Enter prise Color MFP X556 Office jet Enter prise Color MFP X556 1 1 4 2 14 3 2 3 Printer and accessories fully closed Printer and accessories fully opened 1. Height 1307 mm (51.4 in) 1564 mm (61.5 in) 2. Depth 669 mm (26.3 in) 810 mm (31.8 in) 3. Width 669 mm (26.3 in) 1040 mm (40.9 in) Weight 63.5 kg (140.
Figure 1-7 Dimensions for the printer with 3 x 500-sheet paper feeder and stand 1 Officeje t Enterp rise Color MFP X556 Officeje t Enterp rise Color MFP X556 4 1 2 1 2 4 2 3 3 Printer and accessories fully closed Printer and accessories fully opened 1. Height 1171 mm (46.1 in) 1428 mm (56.2 in) 2. Depth 669 mm (26.3 in) 795 mm (31.2 in) 3. Width 669 mm (26.3 in) 1040 mm (40.9 in) Weight 68.1 kg (150.3 in) These values are subject to change. For current information, go to www.
Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/pagewidecolor586MFP for HP's all-inclusive help for the printer.
2 Paper trays ● Load paper to Tray 1 (multi-purpose tray) ● Load paper to Tray 2 ● Load paper to Tray 3 ● Load paper to the 3 x 500-sheet paper feeder ● Load and print envelopes ● Load and print labels For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor586MFP.
Load paper to Tray 1 (multi-purpose tray) Introduction The following information describes how to load paper into Tray 1. This tray holds up to 50 sheets of 75 g/m2 (20 lb) paper or 5 envelopes. NOTE: Select the correct paper type in the print driver before printing. CAUTION: 18 To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Pull out the tray extension to support the paper. 3. Spread the paper guides to the correct size, and then load paper in the tray.
4. Make sure that the paper fits under the fill line on the paper guides. NOTE: The maximum stack height is 5 mm (0.2 in), or approximately 50 sheets of 75g paper. 5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it. Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper.
Paper type Image Orientation Duplex mode Paper size How to load paper Letterhead or preprinted Portrait 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.
Paper type Image Orientation Duplex mode Paper size How to load paper Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, Executive, Oficio (8.5 x 13), A4, RA4, B5 (JIS), Oficio (216 x 340) Face-up 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1. Press the Home 2. Open the following menus: 3.
Load paper to Tray 2 Introduction The following information describes how to load paper in Tray 2. This tray holds up to 500 sheets of 75 g/m2 (20 lb) paper. CAUTION: 1. Do not extend more than one paper tray at a time. Open the tray. NOTE: Do not open this tray while it is in use. Office jet 2. Before loading paper, adjust the paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.
4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Tray 2 paper orientation on page 24. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 5. Close the tray.
Image Orientation Duplex mode Paper size How to load Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Executive, Oficio (8.
Paper type Image Orientation Duplex mode Paper size How to load Prepunched Portrait and landscape 1-sided printing Letter, Executive, Statement, A4, A5, B5 (JIS), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Holes toward the back of the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Executive, Oficio (8.
Load paper to Tray 3 Introduction The following information describes how to load paper in Tray 3. These trays hold up to 500 sheets of 75 g/m2 (20 lb) paper. CAUTION: 1. Do not extend more than one paper tray at a time. Open the tray. NOTE: Do not open this tray while it is in use. Office jet En terpri se Co lor X5 56 2 2. Before loading paper, adjust the paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.
4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see Tray 3 paper orientation on page 28. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator. 5. Close the tray.
Paper type Image Orientation Duplex mode Paper size How to load paper Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, Executive, Oficio (8.5 x 13), A4, RA4, B5 (JIS), Oficio (216 x 340) Face-down Top edge toward the left 321 Landscape 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Face-up Letter, Legal, Executive, Oficio (8.
Paper type Image Orientation Duplex mode Paper size How to load paper Prepunched Portrait and landscape 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Holes toward the back of the printer Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, Executive, Oficio (8.
Load paper to the 3 x 500-sheet paper feeder Introduction The following information describes how to load paper in any of the trays in the 3 x 500-sheet paper feeder. Each tray holds up to 500 sheets of 75 g/m2 (20 lb) paper. CAUTION: 1. Do not extend more than one paper tray at a time. Open the tray. NOTE: Do not open this tray while it is in use. 2. Before loading paper, adjust the paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used.
4. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it. For information about how to orient the paper, see 3 x 500-sheet tray paper orientation on page 32. 5. Close the tray. Officeje t Ente rprise Colo r X55 6 2 3 x 500-sheet tray paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Paper type Image orientation Duplex mode Paper size How to load paper Preprinted or letterhead Portrait 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.5 x 13), A4, A5, RA4, B5 (JIS), Oficio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm Face-up Letter, Legal, Executive, Oficio (8.
(continued) Image orientation Duplex mode Paper size How to load paper Automatic 2-sided printing or with Alternative Letterhead Mode enabled Letter, Legal, Executive, Oficio (8.5 x 13), A4, RA4, B5 (JIS), Oficio (216 x 340) Face-down 1-sided printing Letter, Legal, Executive, Statement, Oficio (8.
Use alternative letterhead mode Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing. To use the feature, enable it by using the printer control-panel menus. Enable Alternative Letterhead Mode by using the printer control-panel menus 1. Press the Home 2. Open the following menus: 3.
Load and print envelopes Introduction The following information describes how to print and load envelopes. Use only Tray 1 or Tray 2 to print on envelopes. Tray 1 holds up to 5 envelopes. Tray 2 holds up to 30 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
Tray Envelope size How to load Envelope B5, Envelope C5, Envelope C6 Face-down Top edge leading into the printer Tray 2 Envelope #10, Envelope DL, Japanese Envelope Chou #3 Face-up Envelope B5, Envelope C5 Face-up Top edge toward the right of the printer Top edge toward the right of the printer ENWW Load and print envelopes 37
Load and print labels Introduction The following information describes how to print and load labels. To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects the tray has been opened and closed. Manually feed labels 1. From the software program, select the Print option. 2.
Label orientation Tray How to load Tray 1 Face-down Top edge leading into the printer Tray 2 Face-up Top edge toward the right of the printer Tray 3 and the 3 x 500-sheet paper feeder trays Face-up Top edge toward the right of the printer ENWW Load and print labels 39
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3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the cartridges ● Replace the ink-collection unit For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor586MFP.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field.
Item Description Cartridge number Part number HP PageWide Enterprise 500-sheet Paper Tray Optional Tray 3 (1 x 500-sheet paper feeder) Not applicable G1W43A HP PageWide Enterprise Printer Stand Optional stand to support the printer Not applicable G1W44A Not applicable G1W45A Includes installation instructions HP PageWide Enterprise 3 x 500-sheet Paper Feeder and Stand Optional 3 x 500-sheet paper feeder with a stand to support the printer Includes installation instructions Ink-collection uni
Item Description Self-replacement options Part number Ink-collection Unit Replacement ink-collection unit Mandatory B5L09 Left Door Assembly, Tray 1 Kit Replacement left door and Tray 1 kit Optional G1W39-67901 Tray 2 Assembly Kit Replacement Tray 2 Mandatory G1W39-67908 Tray 3 Assembly Kit Replacement Tray 3 Mandatory G1W39-67909 Tray 4 Assembly Kit Replacement Tray 4 Mandatory G1W39-67910 Tray 5 Assembly Kit Replacement Tray 5 Mandatory G1W39-67911 Printer Stand kit Replacemen
Item Description Self-replacement options Part number HP Jetdirect 2900nw Print Server Replacement USB wireless print server accessory Mandatory J8031-61001 HP Jetdirect 3000w NFC/Wireless Accessory Replacement Wireless Direct Print accessory for “touch” printing from mobile devices Mandatory J8030-61001 HP 1GB DDR3 x32 144Pin 800MHz SODIMM Replacement memory DIMM Mandatory E5K48-67902 HP LaserJet MFP Analog Fax Accessory 500 Replacement fax board Mandatory A2W77-67910 HP Foreign Interfa
Replace the cartridges ● Introduction ● Cartridge information ● Remove and replace the cartridge Introduction The following information provides details about the cartridges for the printer, and it includes instructions to replace them. Cartridge information This printer indicates when the cartridge level is low and very low. The actual cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
Item Description Cartridge number Part number HP 981X High Yield Magenta Original PageWide Cartridge High-capacity replacement magenta cartridge 981X L0R10A HP 981Y Extra High Yield Magenta Original PageWide Cartridge Extra high-capacity replacement magenta cartridge 981Y L0R14A NOTE: High-yield cartridges contain more pigment than standard cartridges for increased page yield. For more information, go to www.hp.com/go/learnaboutsupplies.
Remove and replace the cartridge 1. Open the cartridge door. Y M C K 2 2. Push the old cartridge inward to unlock it. Y Y M C M C K K Mage nta B 3. 2 Grasp the edge of the old cartridge and then pull the cartridge straight out to remove it.
4. Remove the new cartridge from the packaging. C 5. Do not touch the gold-colored metal contacts of the cartridge. Fingerprints on the contacts can cause print-quality problems. C 6. Insert the new cartridge into the product. Make sure the cartridge is firmly in place.
7. Close the cartridge door. Y M C K 2 8. Pack the used cartridge in the box that the new cartridge came in. See the enclosed recycling guide for information about recycling. HP helps you recycle your Original HP cartridges —it’s easy and free with the HP Planet Partners program, available in more than 50 countries/ regions around the world1). To find information about how to recycle used HP cartridges, please go to www.hp.com/recycle. 1) 50 Program availability varies.
Replace the ink-collection unit ● Introduction ● Remove and replace the ink-collection unit Introduction The following information provides details about the ink-collection unit for the printer, and it includes instructions to replace it. The printer indicates when the ink-collection unit is nearly full and when it is completely full. When it is completely full, printing stops until the ink-collection unit is replaced.
52 3. Remove the new ink-collection unit from its packaging. 4. Install the ink-collection unit. 5. Close the left door.
4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on the printer to print later or print privately ● Mobile printing ● Print from the USB port For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor586MFP.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
ENWW 3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows) Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4.
Additional print tasks Go to www.hp.com/support/pagewidecolor586MFP.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs. 4. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4.
Additional print tasks Go to www.hp.com/support/pagewidecolor586MFP.
Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately.
3. Click the Job Storage tab. 4. Select a Job Storage Mode option. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies. ● Personal Job: The job does not print until you request it at the printer control panel. For this jobstorage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
Create a stored job (OS X) Store jobs on the printer for private or delayed printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Job Storage menu. 4. In the Mode drop-down list, select the type of stored job. 5. ● Proof and Hold: Print and proof one copy of a job, and then print more copies.
Delete a stored job When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest. You can change the number of jobs that the printer can store from the General Settings menu on the printer control panel. Use this procedure to delete a job that is stored in the printer memory.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.
Follow this procedure to change the printer Wireless Direct Name: 1. From the Home screen on the printer control panel, scroll to and select the Administration menu. 2. Open the following menus: ● Network Settings ● Wireless Menu ● Wireless Direct ● Wireless Direct Name 3. Select the Wireless Direct Name area. 4. Use the keyboard to change the name. 5. Select OK.
HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. ● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list.
Android embedded printing HP's print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are on a network. The printer must be connected to the same network (sub-net) as the Android device. HP print solutions are embedded in some Android and Kindle devices and available for others at: play.google.com. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting.
Print from the USB port Introduction This printer features easy-access USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port.
4. Select the Enable Retrieve from USB check box. 5. Click Apply. Print USB documents 1. Insert the USB flash drive into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it. 2. The printer detects the USB flash drive. Touch or press the OK button to access the drive, or, if prompted, select the Retrieve from USB option from the list of available applications.
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5 Copy ● Make a copy ● Copy on both sides (duplex) ● Additional options when copying ● Additional copy tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor586MFP.
Make a copy 74 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. To adjust the number of copies, touch the Copies field to open a keypad.
4. Enter the number of copies, and then touch the OK button. 5. Touch the Copy button. The following copy-quality settings are available: ● Text: Use this setting for documents that contain mostly text. ● Printed Picture: Use this setting for line drawings and preprinted images, such as magazine clippings or pages from books. ● Photograph: Use this setting for photographic prints.
Copy on both sides (duplex) Copy on both sides automatically 1. Load the original documents face-up in the document feeder with the top of the page leading. Adjust the paper guides to fit the size of the document. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Sides button. 4. To make a two-sided copy from a one-sided original, touch the 1-sided original, 2-sided output button.
Additional options when copying The following settings are available in the More Options list when copying. NOTE: The following list contains the master set of options available for HP Enterprise MFP printers. Some options are not available on all printers. Number of Copies Specify the number of copies to make. Sides Specify whether the original document is printed on one side or both sides, and whether the copies are to be print on one side or both sides.
Image Adjustment Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. Darkness: Increase or decrease the amount of white and black used in colors in scanned images. Contrast: Increase or decrease the difference between the lightest and the darkest color on the page. Background Cleanup: Remove faint colors from the background of scanned images.
Additional copy tasks Go to www.hp.com/support/pagewidecolor586MFP.
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6 Scan ● Set up Scan to E-mail using the HP Embedded Web Server ● Set up Scan to Network Folder using the HP Embedded Web Server ● Set up Save to USB using the HP Embedded Web Server ● Set up Save to SharePoint® (Flow models only) ● Create Quick Sets using the HP Embedded Web Server ● Scan and send to email ● Scan and send to network folder ● Scan and send to USB Flash Drive ● Additional options when scanning ● HP JetAdvantage business solutions ● Additional scan tasks For more infor
Set up Scan to E-mail using the HP Embedded Web Server ● Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Network Identification settings ● Step three: Configure the Send to E-mail feature ● Set up Send to E-mail to use Office 365 Outlook (optional) Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
Option one: Basic configuration using the E-mail Setup Wizard This option opens the E-mail Setup Wizard in the HP Embedded Web Server (EWS) for basic configuration. 1. Using the EWS top navigation tabs, click Scan/Digital Send. 2. In the E-mail and Save to Network Folder Quick Setup Wizards area, click the E-mail Setup Wizard link. 3. On the E-mail Setup Wizard dialog, click Continue to proceed with the configuration. 4.
● Server does not require authentication: Select Server does not require authentication, and then click Next. -OR- ● Server requires authentication: Select an option from the Server requires authentication drop-down list: ● Use credentials of user to connect after Sign In at the control panel: Select Use credentials of user to connect after Sign In at the control panel, and then click Next. -OR- ● 5.
Option Description Default File Type Select the default file type that the for the scanned document: Default Color Preferences Default Output Quality Default Resolution 7.
Option two: Advanced configuration using the E-mail Setup 1. Using the EWS top navigation tabs, click Scan/Digital Send, and then click E-mail Setup in the left navigation pane. 2. On the E-mail Setup dialog, select the Enable Send to E-mail check box. If this check box is not selected, the feature is unavailable at the product control panel. 3.
4. On the Server Usage dialog, choose the product functions that will send email through this SMTP server, and then click the Next button. NOTE: If the server requires authentication, a user name and password for sending automatic alerts and reports from the product will be required. 4. 5. On the Summary and Test dialog, enter a valid email address in the Send a test e-mail to: field, and then click Test. 6.
6. Feature Description Subject: Provide a default subject line for the email messages. Message: Create a custom message. To use this message for all emails sent from the product, clear or do not select the User editable check box for Message:. In the Signing and Encryption area, set the signing and encryption preferences. Signing and Encryption settings: Feature Description Signing Select whether to sign the security certificate.
9. Feature Description Sharpness Select a value to adjust the sharpness of the file. Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview. Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Job Build Select this setting to combine several sets of original documents into one email attachment.
Feature Description PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to pressing start. Disable OCR file types Select this setting to prevent OCR file types from being available from the product control panel.
4. If DNS is required on the network, in the TCP/IP Domain Suffix area, verify that the DNS suffix for the email client being used is listed. DNS suffixes have this format: companyname.com, Gmail.com, etc. NOTE: If the Domain Name suffix is not set up, use the IP address. 5. Click Apply. 6. Click the Scan/Digital Send tab. 7. On the left navigation pane, click E-mail Setup. 8. On the E-mail Setup page, select the Enable Send to E-mail check box.
14. On the Server Usage dialog, choose the printer functions that will send email through this SMTP server, and then click the Next button. 15. On the Summary and Test dialog, enter a valid email address in the Send a test e-mail to: field, and then click Test. 16. Verify that all of the settings are correct, and then click Finish to complete the outgoing email server set up.
Set up Scan to Network Folder using the HP Embedded Web Server ● Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server ● Step two: Set up Save to Network Folder Introduction The printer has a feature that enables it to scan a document and save it to a network folder. To use this scan feature, the printer must be connected to a network; however, the feature is not available until it has been configured through the HP Embedded Web Server (EWS).
Method one: Use the Save to Network Folder Wizard This option opens the setup wizard that is in the HP Embedded Web Server (EWS) for the printer. The setup wizard includes the options for basic configuration. 1. Click the Scan/Digital Send tab. 2. Click the Save to Network Folder Quick Set Wizard link. 3. On the E-mail and Save to Network Folder Quick Setup Wizards dialog, click Continue to proceed with the configuration. 4. On the Add or Remove a Save to Network Folder Quick Set dialog, click Add.
NOTE: If Always use these credentials is selected, a user name and password must be entered in the corresponding fields, and the printer’s access to the folder must be verified by clicking Verify Access. c. In the Windows Domain field, type the Windows domain. TIP: To find the Windows domain in Windows 7, click Start, click Control Panel, click System. To find the Windows domain in Windows 8, click Search, enter System in the search box, and then click System.
● Dialog three: Notification settings ● Dialog four: Scan Settings ● Dialog five: File Settings ● Dialog six: Summary Dialog one: Set the button location for the Quick Set and options for user interaction at the control panel Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to configure where the Quick Set button will display on the printer control panel and to configure the level of user interaction at the printer control panel. 1.
The following information describes how to configure the folder settings. Configure the destination folder for scanned documents Option 1: Shared folders or FTP folders To save scanned documents to a standard shared folder or an FTP folder, complete the following steps: 1. If it is not already selected, select Save to shared folders or FTP folders. 2. Click Add.... The Add Network Folder Path dialog opens. 3.
NOTE: For more information about creating shared network folders see Set up a shared folder (c04345591). 2. In the UNC Folder Path field, type a folder path. The folder path can either be the fully-qualified domain name (FQDN) (e.g., \ \servername.us.companyname.net\scans) or the IP address of the server (e.g., \ \16.88.20.20\scans). Be sure that the folder path (e.g., \scans) follows the FQDN or IP address. NOTE: The FQDN can be more reliable than the IP address.
NOTE: If an FTP site is outside the firewall, a proxy server must be specified under the network settings These settings are located in the EWS Networking tab, under the Advanced options. 2. In the FTP Server field, type the FTP server name or IP address. 3. In the Port field, type the port number. NOTE: In most cases, the default port number does not need to be changed. 4.
1. Select Save to a personal shared folder. 2. In the Retrieve the device user’s home folder using this attribute field, type the user’s home folder in the Microsoft Active Directory. NOTE: Verify that the user knows where this home folder is located on the network. 3. To add a user name subfolder at the end of the folder path, select Create subfolder based on user name. To restrict the subfolder access to the user who creates the scan job, select Restrict subfolder access to user.
● 1. Select Do not notify. 2. To prompt the user to review their notification settings, select Prompt user prior to job start, and then click Next. Option two: Notify when job completes 1. Select Notify when job completes. 2. Select the method for delivering the notification from the Method Used to Deliver Notification list. If the method of notification selected is E-mail, type the email address in the Notification Email Address field. ● 3.
Feature Description Contrast Select a value to adjust the contrast of the file. Sharpness Select a value to adjust the sharpness of the file. Image Preview Select whether to require or make optional a displayed preview of the job or to disable a preview. Cropping Options Select whether or not to allow a job to be cropped and the type of cropping option. Job Build Select this setting to combine several sets of original documents into one email attachment.
Feature Description PDF encryption If the file type is PDF, then this option encrypts the output PDF file. A password must be specified as part of the encryption. The same password must be used to open the file. The user will be prompted to enter a password prior to scanning their job if one has not been set prior to pressing start. Disable OCR file types Select this setting to prevent OCR file types from being available from the printer control panel.
Set up Save to USB using the HP Embedded Web Server ● Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server ● Step two: Enable Save to USB Setup ● Default scan settings for Save to USB setup ● Default file settings for Save to USB Setup Introduction The printer has a feature that enables it to scan a document and save it to a USB flash drive. The feature is not available until it has been configured through the HP Embedded Web Server (EWS).
Table 6-1 Scan settings for Save to USB Setup: (continued) Option name Description Optimize For This setting is only available when Optimize Text/Picture is set to Manually adjust. Select a manual-adjust value. Content Orientation Select the way the content of the original document is placed on the page: Portrait or Landscape, or select Automatically detect. 2–Sided Format This setting is not available when Content Orientation is set to Automatically detect.
ENWW Option name Description Default Resolution Set the resolution for the file. Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller. Compression Specify if the file uses Normal or High compression when saving a scanned document as a PDF or XPS file.
Set up Save to SharePoint® (Flow models only) ● Introduction ● Before you begin ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Enable Save to SharePoint® ● Scan and save a file directly to a Microsoft® SharePoint site Introduction The printer has a feature that enables is to scan a document and send it directly to a Microsoft® SharePoint site.
● Enter application, then user presses Start: The printer opens the scan application for the Quick Set to review or make changes to the settings before pressing Start to begin the job. ● Start instantly upon selection: The job starts instantly when the Quick Set is selected. NOTE: In most cases it is best to start the Quick Set manually to check and set options before starting the job. 9. Click Next. 10. To add the path to the SharePoint folder, click Add.
3. Select Enable Save to SharePoint®, and then click Apply. 4. Click Add in the Quick Sets section to launch the Quick Set Wizard. 5. Enter a name for the Quick Set in the Quick Set Title field. 6. Decide whether the Quick Set button should appear on the printer Home screen or in the Quick Sets menu, and then make the appropriate choice from the Button Location: drop-down menu. 7. Enter a description for the Quick Set in the Quick Set Description: field.
NOTE: The Default File Types menu includes the OCR file formats. 18. Click Next to see a preview of the Quick Set button as it will appear on the control-panel display, and then click Finish to complete the setup. Scan and save a file directly to a Microsoft® SharePoint site 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2.
Create Quick Sets using the HP Embedded Web Server ● Introduction ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Create a Quick Set Introduction Quick Sets are short-cut jobs that are available from the Home screen or within the Quick Sets feature on the printer control panel and that do not impact the defaults set for the base application. To use a Quick Set on the printer control panel, enable the base application.
ENWW 6. Select a Button Location for the Quick Set to determine whether the Quick Set displays from the Home screen or within the Quick Sets area on the printer control panel. 7. Select a Quick Set Start Option to determine what occurs after selecting a Quick Set on the printer control panel, and then click Next. 8. Select settings and complete tasks in the wizard. Click Next to proceed to the next page of available options until reaching the Summary page. 9.
Scan and send to email Introduction The printer has a feature that enables it to scan a document and send it to one or more email addresses. Before using this feature, use the HP Embedded Web Server to enable it and set it up. Scan and send a document to email 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, touch the E-mail button.
Figure 6-1 Example of the scan preview screen 1 2 1 3 Page-navigation control Touch the arrow buttons to scroll forward or backward through the document one page at a time. To display a specific page, touch the text box and then enter the page number. NOTE: You can also swipe to scroll through the pages. 2 View button Touch the View button to toggle between single-page and multi-page view. 3 Zoom button Touch the Zoom button to zoom in or out on the selected page.
Figure 6-2 Example of the scan preview options screen 1 2 3 4 1 Append pages button Touch the Append pages button to add pages to the document. To add pages, touch the Append pages button, place additional pages in the document feeder or on the scanner glass, and then touch the Start button. 2 Move pages button Touch the Move pages button to rearrange the pages within the document. To move a range of pages, touch the first and last pages in the range and then touch the Move pages button.
Scan and send to network folder Introduction The printer can scan a file and save it in a shared folder on the network. Before using this feature, use the HP Embedded Web server to enable the feature and configure the shared folders. The system administrator can configure pre-defined Quick Sets folders; otherwise it is necessary to specify the folder path for each job. Scan and save the document to a folder NOTE: You might be required to sign in to the printer to use this feature. 1.
Figure 6-3 Example of the scan preview screen 1 2 1 3 Page-navigation control Touch the arrow buttons to scroll forward or backward through the document one page at a time. To display a specific page, touch the text box and then enter the page number. NOTE: You can also swipe to scroll through the pages. 2 View button Touch the View button to toggle between single-page and multi-page view. 3 Zoom button Touch the Zoom button to zoom in or out on the selected page.
Figure 6-4 Example of the scan preview options screen 1 2 3 4 1 Append pages button Touch the Append pages button to add pages to the document. To add pages, touch the Append pages button, place additional pages in the document feeder or on the scanner glass, and then touch the Start button. 2 Move pages button Touch the Move pages button to rearrange the pages within the document. To move a range of pages, touch the first and last pages in the range and then touch the Move pages button.
Scan and send to USB Flash Drive Introduction The printer can scan a file and save it on a USB flash drive. Before using this feature, use the HP Embedded Web server to enable and configure it. Scan and save the document to a USB flash drive NOTE: You might be required to sign in to the printer to use this feature. 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2.
Figure 6-5 Example of the scan preview screen 1 2 1 3 Page-navigation control Touch the arrow buttons to scroll forward or backward through the document one page at a time. To display a specific page, touch the text box and then enter the page number. NOTE: You can also swipe to scroll through the pages. 2 View button Touch the View button to toggle between single-page and multi-page view. 3 Zoom button Touch the Zoom button to zoom in or out on the selected page.
Figure 6-6 Example of the scan preview options screen 1 2 3 4 1 Append pages button Touch the Append pages button to add pages to the document. To add pages, touch the Append pages button, place additional pages in the document feeder or on the scanner glass, and then touch the Start button. 2 Move pages button Touch the Move pages button to rearrange the pages within the document. To move a range of pages, touch the first and last pages in the range and then touch the Move pages button.
Additional options when scanning The following settings are available in the More Options list when scanning. NOTE: The following list contains the master set of options available for HP Enterprise MFP printers. Some options are not available on all printers. Save As... Specify the folder and file name for the scanned file Load and Save Settings Load Quick Set: Load scan settings from a saved Quick Set. NOTE: Use the HP Embedded Web Server to create and save Quick Sets.
Original Sides Specify whether the original document is printed on one side or both sides. Color/Black Specify whether the scanned image will be in color, black and gray, or black only. For color printers only. Scan Mode Standard Document: Scan a page or stack of pages through the document feeder, or individually on the flatbed glass. Book Mode: Scan an open book and output each page of the book onto different pages.
HP JetAdvantage business solutions HP JetAdvantage solutions are workflow and printing solutions that are easy-to-use, and both network and cloud-based. HP JetAdvantage solutions are designed to help businesses of all types, including healthcare, financial services, manufacturing, and public sector, manage a fleet of printers and scanners.
Additional scan tasks Go to www.hp.com/support/pagewidecolor586MFP.
7 Fax ● Set up fax ● Change fax configurations ● Send a fax ● Additional fax tasks For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor586MFP.
Set up fax Introduction This information applies to fax and Flow models, or to other printers when an optional analog fax accessory has been installed. Before continuing, connect the printer to a phone line (for analog fax) or to an Internet or network fax service. Set up fax by using the printer control panel 1. From the Home screen on the printer control panel, scroll to and touch Administration. 2.
Change fax configurations NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings made in the HP Embedded Web Server. ● Fax dialing settings ● General fax send settings ● Fax receive settings Fax dialing settings 1. From the Home screen on the product control panel, scroll to and touch Administration. 2.
Menu item Description Redial On No Answer The Redial On No Answer setting selects the number of times the fax accessory redials if the number dialed does not answer. The number of retries is either 0 to 1 (used in the U.S.) or 0 to 2, depending on the country/region setting. The interval between retries is set by the redial interval setting. Detect Dial Tone The Detect Dial Tone setting determines whether the fax checks for a dial tone before sending a fax.
Menu item Description Error Correction Mode Normally, the fax accessory monitors the signals on the telephone line while it is sending or receiving a fax. If the fax accessory detects an error during the transmission and the Error Correction Mode setting is on, the fax accessory can request that the error portion of the fax be sent again. The Error Correction Mode feature is enabled by default.
Menu item Description Ring Interval Touch the box beneath the Ring Interval heading to open the keypad. Enter a value for the ring interval on the keypad, and then touch the OK button. The default setting for ring interval is 600 ms. Ring Frequency Touch the box beneath the Ring Frequency heading to open the keypad. Enter a value for the ring frequency on the keypad, and then touch the OK button. The default setting for ring frequency is 68 Hz, which detects rings up to 68 Hz.
Send a fax 1. Place the document face-down on the scanner glass, or place it face-up in the document feeder and adjust the paper guides to fit the size of the document. 2. From the Home screen on the printer control panel, touch the Fax button. 3. Specify the recipients by using one of these methods: Enter recipients manually ▲ Touch the Fax Number field to open the keypad, enter a fax number, and then touch the OK button. Enter recipients from the Contacts list 4. ENWW a. Touch the Contacts b.
Additional fax tasks Go to www.hp.com/support/pagewidecolor586MFP.
8 Manage the printer ● Advanced configuration with HP Embedded Web Server (EWS) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Software and firmware updates For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/pagewidecolor586MFP.
Advanced configuration with HP Embedded Web Server (EWS) ● Introduction ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Introduction Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
Windows® 8 or greater ● Internet Explorer (version 9.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.x or greater) ● Safari (version 5.x or greater) ● Google Chrome (version 34.x or greater) ● Google Chrome (version 34.x or greater) ● Firefox (version 20.
Table 8-1 HP Embedded Web Server Information tab (continued) Menu Description Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type, and paper print path. Device Information Shows the printer network name, address, and model information. To customize these entries, click the Device Information menu on the General tab. Control Panel Snapshot Shows an image of the current screen on the control panel display.
Table 8-2 HP Embedded Web Server General tab (continued) Menu Description Firmware Upgrade Download and install printer firmware upgrade files. Quota and Statistics Services Provides connection information about third-party job-statistics services. Copy/Print tab Table 8-3 HP Embedded Web Server Copy/Print tab Menu Description Retrieve from USB Setup Enable or disable the Print from USB Drive menu on the control panel.
Table 8-4 HP Embedded Web Server Scan/Digital Send tab (continued) Menu Description Save to Network Folder Configure the network folder settings for digital sending, including the following: Save to SharePoint® Save to USB Setup Contacts ● Default settings for Quick Sets jobs saved in a network folder ● Settings for notifications ● Default scan settings for jobs saved in a network folder ● Default file settings for jobs saved in a network folder Configure the Microsoft SharePoint® settings fo
Fax tab Table 8-5 HP Embedded Web Server Fax tab Menu Description Fax Send Setup Configure settings for sending faxes, including the following: Speed Dials ● Default settings for outgoing faxes ● Settings for notifications ● Default setting for sending faxes using the internal fax modem ● Settings for using a LAN fax service ● Settings for using an Internet fax service Manage speed dials, including the following: ● Import .
Security tab Table 8-7 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from a computer.
Table 8-9 HP Embedded Web Server Networking tab (continued) Menu Description Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model. Other Settings Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate.
Other Links list NOTE: Configure which links display in the Other Links list by using the Edit Other Links menu on the General tab. The following are the default links. Table 8-10 HP Embedded Web Server Other Links list Menu Description Product Support Connect to the support site for the printer to search for help on various topics. Shop for Supplies Connect to the HP SureSupply Web site for information on purchasing original HP supplies, such as cartridges and paper.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from the computer. Use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the printer in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab. 5.
Item Description Supplies Management Configures how the printer should behave when supplies are nearing the end of their estimated life. Trays Configuration Changes the default tray settings. Output Devices Manages settings for optional output accessories. Duplex Mode Turns on the automatic two-sided printing mode. E-mail Alerts Configures automatic email alerts for certain printer conditions, such as when supplies need to be replaced, trays are empty, doors are open, or a paper jam has occurred.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the General tab. 3. On the Device Information page, the default printer name is in the Device Name field.
● TCP/IP ● IPV 6 Settings ● Address ● Manual Settings ● Enable 3. Select the On option, and then touch the Save button. 4. To configure the address, touch the Address button and then touch the field to open a keypad. 5. Use the keypad to enter the address, and then touch the OK button. 6. Touch the Save button. Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
4. ● 100TX Auto: 100 Mbps, automatic-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation Touch the Save button. The printer turns off and then on.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel. Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator for this printer if you have questions about which credentials to use. 1.
Energy-conservation settings Introduction ● Optimize speed or energy usage ● Set the sleep timer and configure the printer to use 1 watt or less of power ● Set the sleep schedule Optimize speed or energy usage By default the product stays warm between jobs to optimize speed and print the first page of jobs faster. To conserve energy, set the product to cool between jobs. The product has four incremental settings to optimize for speed or energy usage. 1.
● All events: The printer wakes when it receives any print job (through the USB port, network port, or wireless connection), or when someone presses a button on the control panel, or opens any door or tray. ● Network port: The printer wakes when it receives a print job sent through the network port, or when someone presses a button on the control panel, or opens any door or tray. With this setting, the printer uses 1 watt or less of power while in the Sleep/Auto Off state.
● Time ● Event Days 11. Touch the OK button, and then touch the Save button.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Software and firmware updates HP regularly updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the Web: Go to www.hp.com/support/pagewidecolor586MFP. Click Drivers & Software.
158 Chapter 8 Manage the printer ENWW
9 Solve problems ● Customer support ● Control panel help system ● Restore factory settings ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Improve copy image quality ● Improve scan image quality ● Improve fax image quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: The following i
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/pagewidecolor586MFP Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that show specific procedures, such as clearing paper jams.
Restore factory settings Introduction Use one of the following methods to restore the printer to the original settings from the factory. NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some settings are not changed, such as language, date, time, and some network configuration settings. Method one: Restore factory settings from the printer control panel 1. From the Home screen on the printer control panel, scroll to and touch the Administration button.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining may vary.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the cartridge, but print quality might degrade. Order supplies Order supplies and paper www.hp.com/go/suresupply Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 9-5 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
The document feeder jams, skews, or picks up multiple sheets of paper NOTE: ENWW This information applies to MFP printers only. ● The original might have something on it, such as staples or self-adhesive notes, that must be removed. ● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed. ● Make sure that the top document-feeder cover is closed. ● The pages might not be placed correctly.
Clean the pickup rollers and separation pad in the document feeder Follow these steps if the document feeder does not pick up pages correctly or produces skewed output. 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. 4. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. NOTE: ENWW New rollers have a rough surface. As rollers wear, they become smooth.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer.
ENWW 5 Left door and ink-collection unit area 6 Tray 1 7 Lower-left door 8 Optional 3 x 500-sheet paper feeder Clear paper jams 175
Auto-navigation for clearing jams The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP specifications for this printer. 2. Use paper that is not wrinkled, folded, or damaged.
Clear jams in the document feeder The following information describes how to clear paper jams in the document feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover. 3. Remove any jammed paper.
4. Lift the document feeder input tray. 5. Remove any jammed paper.
6. Lower the document-feeder input tray. 7. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document feeder cover is completely closed. NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove all staples and paper clips from original documents.
Clear jams in the left door The following information describes how to clear paper jams in the left door. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the left door. 2. Gently pull out any jammed paper from the rollers and delivery area. If the paper tears, make sure to remove all remnants. 3. Close the left door.
Clear jams in Tray 1 (multipurpose tray) Use the following procedure to check for paper in all possible jam locations related to Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants.
4. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 5. Open the left door. 6. Gently pull out any jammed paper from the rollers and delivery area. If the paper tears, make sure to remove all remnants.
7. Remove the ink-collection unit by pulling it out with both hands. Set the unit aside, upright, on a piece of paper to prevent spills. CAUTION: When removing the ink-collection unit, avoid making direct contact with the black cylinder to prevent pigment smear on skin or clothes. 8. Lower the platen by pressing down on the green tab. This will cause the printer to try to feed the sheet through the print zone. You might need to gently pull on the sheet if it does not feed. Remove the sheet. 9.
10. Install the ink-collection unit. 11. Close the left door.
Clear jams in Tray 2 Use the following procedure to clear jams in Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Pull the tray completely out of the printer by pulling and lifting up slightly Office jet En terpri se Co lor X5 2. 56 Remove the jammed paper from the feed rollers inside the printer. First pull the paper to the right, and then pull it forward to remove it.
3. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 4. Reinsert and close the tray.
Clear jams in Tray 3 (accessory) Use the following procedure to check for paper in all possible jam locations related to Tray 3. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the lower-left door. Offic 2. Gently pull out any jammed paper. 3. Close the lower-left door.
4. Pull the tray completely out of the printer by pulling and lifting it up slightly. Office jet En terpri se Co lor X5 56 2 5. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly.
6. Remove any paper from the feed rollers inside the printer. First pull the paper to the right to release it, and then pull it forward to remove it. Officeje t Ent erprise Color X55 6 2 7. Reinsert and close the tray. Office jet En terpri se Co lor X5 56 2 Clear jams in the 3 x 500-sheet feeder Use the following procedure to check for paper in all possible jam locations related to the 3x500-sheet feeder. When a jam occurs, the control panel displays an animation that assists in clearing the jam.
2. Gently pull out any jammed paper. 3. Close the lower-left door. Offic 4. Pull the tray completely out of the printer by pulling and lifting it up slightly.
5. Remove any jammed or damaged sheets of paper. Verify that the tray is not overfilled and that the paper guides are adjusted correctly. 6. Remove any paper from the feed rollers inside the printer. First pull the paper to the right to release it, and then pull it forward to remove it. 7. Reinsert and close the tray.
Clear jams in the ink-collection unit area The following information describes how to clear paper jams in the ink-collection unit. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the left door. 2. Gently pull out any jammed paper from the rollers and delivery area. If the paper tears, make sure to remove all remnants. 3. Remove the ink-collection unit by pulling it out with both hands.
4. Lower the platen by pressing down on the green tab. This will cause the printer to try to feed the sheet through the print zone. You might need to gently pull on the sheet if it does not feed. Remove the sheet. 5. Lift the green tab to return the platen to the operating position.
6. Install the ink-collection unit. 7. Close the left door.
Clear jams in the output bin Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge of the paper and remove it. caps lock sh A ift Z @ S X alt D C F V G B H N J K M alt , L . / ; ? : ‘ “ enter shift Officeje 2. t Ent erprise Color MFP X55 6 Open and then close the left door to clear the message on the control panel.
Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check cartridge status ● Clean the printer ● Visually inspect the cartridge ● Check paper and the printing environment ● Adjust color settings (Windows) ● Print and interpret the print quality page ● Calibrate the printer to align the colors ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order p
Check the paper type setting (OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
Clean the printer Print a cleaning page During the printing process paper and dust particles can accumulate inside the printer and can cause printquality issues such as smears, streaks, lines, or repeating marks. Follow these steps to clean the printer's paper path. 1. From the Home screen on the printer control panel, select Device Maintenance 2. Open the following menus: ● Calibration/Cleaning ● Cleaning Page A Cleaning message displays on the printer control panel.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
2. Examine the metal connector of the cartridge. CAUTION: Do not touch the metal connector on the edge of the cartridge. Fingerprints on the metal connector can cause print-quality problems. C 3. If you see any scratches, or other damage on the metal connector, replace the cartridge. 4. If the metal connector does not appear to be damaged, push the cartridge gently back into its slot until it locks in place. Print a few pages to see if the problem has resolved.
● Place the printer on a sturdy, level surface. ● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. ● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer. Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. 1.
6. ● Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme. ● None: No color theme is used. ● Custom Profile: Select this option to use a custom input profile to accurately control color output (for example, to emulate a specific printer). Download custom profiles from www.hp.com. Click the OK button to close the Document Properties dialog box.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. 1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button. 2. Open the following menus: 3. ● Calibration/Cleaning ● Full Calibration Touch the Start button to start the calibration process. A Calibrating message will display on the product control panel. The calibration process takes a few minutes to complete.
HP UPD PCL 5 HP UPD PCL 6 204 Chapter 9 Solve problems ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older printers ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the printer to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models
Improve copy image quality If the printer is having copy quality problems, try the following solutions in the order presented to resolve the issue.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
3. Touch the Next button to start the calibration process. Follow the on-screen prompts. 4. Wait while the printer calibrates, and then try copying again. Check the paper settings Follow these steps if copied pages have smears, fuzzy or dark print, curled paper, or areas where pi9gment has dropped out. Check the paper size and type configuration 1. From the Home screen on the printer control panel, select Trays. 2. Select the line for the tray, and then select the Modify . 3.
3. Adjust the sliders to set the levels, and then touch the OK button. 4. Touch the Start button. NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Optimize copy quality for text or pictures Optimize the copy job for the type of image being copied: text, graphics, or photos. 1. From the Home screen on the printer control panel, select Copy. 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3.
Clean the pickup rollers and separation pad in the document feeder Follow these steps if the document feeder does not pick up pages correctly or produces skewed output. 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. 4. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. NOTE: New rollers have a rough surface. As rollers wear, they become smooth.
Improve scan image quality ● Check the scanner glass for dirt and smudges ● Check the resolution settings ● Check the color settings ● Check the image-adjustment settings ● Optimize scan quality for text or pictures ● Check the output-quality settings ● Clean the pickup rollers and separation pad in the document feeder Try these few simple steps first: ● Use the flatbed scanner rather than the document feeder. ● Use high-quality originals.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
6. Select one of the predefined options. Touch the Save button. 7. Touch the Start button. Check the color settings Follow these steps to adjust the color setting: 1. From the Home screen on the product control panel, scroll to and touch the Administration button. 2. Open the Scan/Digital Send Settings menu. 3. Select the category of scan and send settings that you want to configure. 4. Open the Default Job Options menu. 5. Touch the Color/Black button. 6.
Optimize scan quality for text or pictures Optimize the scan job for the type of image being scanned: text, graphics, or photos. 1. From the Home screen on the printer control panel, touch one of the buttons for the scan/send features: ● Save to Network Folder ● Save to Device Memory ● Save to USB ● Scan to SharePoint® 2. Touch the More Options button, and then touch the Optimize Text/Picture button. 3.
Clean the pickup rollers and separation pad in the document feeder Follow these steps if the document feeder does not pick up pages correctly or produces skewed output. 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. 4. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. NOTE: New rollers have a rough surface. As rollers wear, they become smooth.
Improve fax image quality If the printer is having fax quality problems, try the following solutions in the order presented to resolve the issue.
2. Open the scanner lid. 3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen. They might seep and damage the printer.
3. Touch the Resolution button. 4. Select one of the predefined options. Touch the Save button. 5. Touch the Start button. Check the image-adjustment settings Adjust these additional settings to improve send-fax quality: ● Sharpness: Clarify or soften the image. For example, increasing the sharpness could make text appear crisper, but decreasing it could make photos appear smoother. ● Darkness: Increase or decrease the amount of white and black used in colors in scanned images.
NOTE: These settings are temporary. After you have finished the job, the printer returns to the default settings. Check the error-correction settings The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these steps to re-enable the setting. 1. From the Home screen on the printer control panel, scroll to and touch the Administration button. 2. Open the following menus: 3.
Clean the pickup rollers and separation pad in the document feeder Follow these steps if the document feeder does not pick up pages correctly or produces skewed output. 1. Lift the latch to release the document-feeder cover. 2. Open the document-feeder cover.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water. 4. Close the document-feeder cover. NOTE: Verify that the latch on the top of the document-feeder cover is completely closed. If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary. NOTE: New rollers have a rough surface. As rollers wear, they become smooth.
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more computers to the wireless printer ● The wireless printer loses communication when connected to a VPN ● The network does not appear in the wireless network
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● Verify that the print driver is installed on the computer. ● Verify that you have selected the correct printer port. ● Verify that the computer and printer connect to the same wireless network.
5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer. The wireless printer loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time. The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. However, you can still connect to a hidden network.
Reduce interference on a wireless network The following tips can reduce interference in a wireless network: ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
Solve fax problems ● Checklist for solving fax problems ● General fax problems Checklist for solving fax problems Use the following checklist to help identify the cause of any fax-related problems you encounter: ● Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not substitute another fax cable; the analog-fax accessory requires an analog-fax cable.
Does your phone line have a call-waiting feature? If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on the fax telephone line. Check fax accessory status If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to check the status. 1. From the Home screen, scroll to and touch the Administration button. 2.
General fax problems The following are some common fax problems. The fax failed to send JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. An Out of Memory status message displays on the printer control panel The printer storage disk is full. Delete some stored jobs from the disk. From the Home screen on the printer control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes.
To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting. A document stops in the document feeder in the middle of faxing A jam is in the document feeder. Clear the jam, and send the fax again. The volume for sounds coming from the fax accessory is too high or too low The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu.
Index Symbols/Numerics 3 x 500-sheet feeder jams 189 3 x 500-sheet paper feeder loading 31 3 x 500-sheet paper feeder and stand part number 42 500-sheet paper tray part number 42 A accessories ordering 42 part numbers 42 weight 11 accessories, dimensions 11 acoustic specifications 15 AirPrint 68 alternative letterhead mode 30, 35 Android devices printing from 69 22, 26, B bin, output jams, clearing 195 locating 2 Bonjour identifying 136 both sides, copying 76 both sides, copying manually duplex, manual 7
E easy-access USB printing 70 edge-to-edge copying 208 electrical specifications 15 email sending documents 114 Embedded Web Server changing network settings 147 changing printer name 147 opening 147 Embedded Web Server (EWS) assigning passwords 151 features 136 network connection 136 energy use, optimizing 153 envelopes, loading 36 Ethernet (RJ-45) locating 3 Explorer, versions supported HP Embedded Web Server 136 F fax feeding problems 231 optimize for text or pictures 219 required settings 128, 129 setu
lock formatter 152 M Mac driver settings Job Storage 64 managing network 147 manual duplex Mac 59 Windows 56 margins, small copying 208 memory included 6 mobile printing Android devices 69 mobile printing, software supported 10 multiple pages per sheet printing (Mac) 60 printing (Windows) 57 N Near Field Communication printing 66 Netscape Navigator, versions supported HP embedded Web Server 136 network printer name, changing 147 settings, changing 147 settings, viewing 147 network duplex settings, changing
R replacement parts part numbers 43 required settings country/region 129 fax 128 restore factory settings 162 RJ-45 port locating 3 rollers cleaning 172, 209, 215, 221 S scan settings HP Embedded Web Server 139 Scan to Network Folder 117 initial setup 94 Scan to USB Drive 120 enabling 105 scanner calibrate 206 glass cleaning 198, 205, 211, 217 scanning optimize for text or pictures 214 scanning to email sending documents 114 scanning to folder 117 scanning to USB 120 secuity settings HP Embedded Web Server