HP PageWide Pro 452 series User Guide
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Table of contents 1 Product basics ............................................................................................................................................... 1 Product features .................................................................................................................................................... 1 Environmental features ......................................................................................................................
To turn on Wi-Fi Direct ....................................................................................................................... 12 To print from a wireless-capable mobile device ............................................................................... 12 To print from a wireless-capable computer (Windows) .................................................................... 12 To print from a wireless-capable computer (OS X) ..............................................................
Shop tab .......................................................................................................................... 27 Help tab ........................................................................................................................... 27 Tools tab .......................................................................................................................... 27 Estimated Levels tab ....................................................................................
Print ........................................................................................................................................................... 47 Print from a computer ......................................................................................................................................... 47 To print from a computer (Windows) ................................................................................................ 47 To print from a computer (OS X) ...............
Clear jams in optional Tray 3 .......................................................................................... 61 Clear jams in the left door ............................................................................................... 63 Clear jams in the output bin ............................................................................................ 63 Clear jams in the duplexer ..............................................................................................
The product is using incorrect link and duplex settings for the network ...................... 73 New software programs might be causing compatibility problems .............................. 73 The computer or workstation might be set up incorrectly ............................................ 74 The product is disabled, or other network settings are incorrect ................................. 74 Wireless network issues ........................................................................................
Lithuania ............................................................................................................................................ 88 Estonia ............................................................................................................................................... 89 Russia ................................................................................................................................................ 89 Appendix A Technical information ...............
Power cord instructions .................................................................................................................... 99 Power cord statement (Japan) .......................................................................................................... 99 EMC statement (Korea) ...................................................................................................................... 99 Visual display workplaces statement for Germany .....................................
1 Product basics ● Product features ● Product views ● Power on and off ● Use the control panel ● Quiet Mode Product features PageWide Pro 452dn Tray capacity (75 GSM or 20–lb Bond paper) D3Q15A, D3Q15B, D3Q15C, D3Q15D ● Tray 1: 50 sheets ● Tray 2: 500 sheets ● Optional Tray 3: 500 sheets ● Standard output bin: 300 sheets Print ● PageWide Pro 452dw D3Q16A, D3Q16B, D3Q16C, D3Q16D ● Duplex speeds up to 21 ppm for both color and black with Professional quality ● Up to 55 ppm in Genera
● Online user guide that is compatible with text screen-readers. ● Cartridges can be installed and removed using one hand. ● All doors and covers can be opened using one hand.
Label Description 1 Output bin stop 2 Ethernet connection port 3 USB Type A and USB Type B ports 4 Power cord connection 5 Left door 6 Duplexer Cartridge door view Label Description 1 Cartridge slots 2 Product serial number and product number 3 Cartridge part numbers Power on and off NOTICE: To prevent damage to the product, use only the power cord that is provided with the product. ● Turn the product on ● Manage power ● Turn the product off Turn the product on 1.
3. Press and release the power button on the front of the product. Manage power HP PageWide Pro 452dn/dw series printers include power-management features that can help reduce power consumption and save energy. ● Sleep Mode puts the product in a reduced power-consumption state if it has been idle for a specific length of time. You can set the length of time before the product enters Sleep Mode from the control panel.
▲ Press and release the power button on the front of the product to turn off your HP PageWide Pro 452dn/dw series printer. A warning message appears on the control panel if you attempt to turn the product off when one or more cartridges are missing. NOTICE: To prevent print-quality problems, turn off the product by using the power button on the front only. Do not unplug the product, turn off the powerstrip, or use any other method.
2 Help button. Press to view the Help menu options. 3 Wireless Solid blue when the product is connected to a wireless network. Blinks when the product is searching for a wireless connection. Off when the product is connected to a wired network, or by a USB cable. NOTE: 4 Not available on the HP PageWide Pro 452dn model. HP ePrint button. Press for access to HP Web Services features.
1 Cancel. Press to cancel the current process, or to choose the option at the lower left of the menu list. 2 OK. Press to choose the option that appears at the lower right of the menu list (for example, Continue). Control panel supply status You can check your HP PageWide cartridge levels from the printer control panel. 1 Cartridge levels. The bars indicate the yellow, magenta, cyan, and black cartridge levels. 1.
● Model name and number ● Product serial number ● Product Service ID ● Current firmware version number ● Usage, status, and settings information (if you print the full product information and printer status report pages) View or print a Printer Status report 1. On the control panel home screen, select Setup (using the 2. Select Print Reports, and press OK. 3. Select Printer Status Report, and press OK. or button, if needed), and press OK.
2 Connect the product ● Connect the product to a computer or a network ● Use Wi-Fi Direct to connect a computer or device to the product ● Install HP printer software for a wireless product already on the network ● Open the printer software (Windows) ● Manage network settings Connect the product to a computer or a network To connect the product using a USB cable You can use a USB cable to connect the product to a computer. This product supports a USB 2.0 connection. Use an A-to-B type USB cable.
Supported network protocols HP PageWide Pro 452 products support the following network protocols. ● TCP/IPv4 ● gSOAP ● IPv6 ● SAND box ● DHCP, AutoIP ● LPD ● DHCP v6 ● Bootp, Bootp TCE improvement ● HTTP server, HTTP client ● Netbios ● SMTP client for alerts ● WINS ● SNMP v1 ● LLMNR ● Open_ssl library ● CIFS v6 ● Bonjour Connect the product using a wired network Use this procedure to install the product on a wired network using Windows. 1.
● Obtain the wireless network name or service set identifier (SSID). ● Determine the security password or encryption key for the wireless network. NOTE: Before installing the product software, make sure the product is not connected to the network using an Ethernet cable. To connect the product to a wireless network using the Wireless Setup Wizard The Wireless Setup Wizard is the best method for installing the product on a wireless network. 1.
2. a. On the control panel home screen, select Network (using the press OK. b. Select Wireless Settings, and press OK. c. Select Wi-Fi Protected Setup, and press OK. d. Select PIN, and press OK. or button, if needed), and Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN. NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. 3.
● Up to five computers and mobile devices can use the same Wi-Fi Direct connection. ● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection. ● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet. To turn on Wi-Fi Direct 1. On the control panel home screen, select Wi-Fi Direct (using the OK. 2.
5. Proceed to the next step if the printer is connected to the computer over a wireless network. If the printer is connected to your computer with a USB cable, follow these steps to install the printer software using the HP Wi-Fi Direct connection: a. Open the printer software. For more information, see Open the printer software (Windows). b. Click Printer Setup & Software, and then select Connect a new printer. c. When the Connection Options software screen appears, select Wireless.
4. When prompted, select Wireless - Connect the printer to your wireless network and internet, and then click Next . 5. From the list of available printers, select the printer that has the correct IP address. Open the printer software (Windows) Depending on your operating system, you can open the printer software as follows: ● Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and then select the icon with the printer's name. ● Windows 8.
2. a. On the control panel home screen, select Network (using the press OK. b. Select Ethernet Settings, and press OK. c. Select View Ethernet Details, and press OK. or button, if needed), and Type the product IP address into the address bar of a web browser. Click the Settings tab, click Security, and then click the Password Settings link. NOTE: If a password has previously been set, you are prompted to type the password. Type “admin” for User Name along with the password, and then click Apply.
ENWW 1. On the control panel home screen, select Network (using the 2. Select Ethernet Settings, and press OK. 3. Select Advanced Settings, and press OK. 4. Select Link Speed, and press OK. 5. Select one of the following options, and press OK: or button, if needed), and press OK. Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the network.
3 Printer management and services ● HP Embedded Web Server ● Web Services ● HP Web Jetadmin software ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) HP Embedded Web Server ● About the EWS ● About cookies ● Open the EWS ● Features About the EWS This product is equipped with the HP Embedded Web Server (EWS), which provides access to information about product and network activities.
You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies. Depending on your printer, if you disable cookies, you also disable one or more of the following features: ● Starting where you left the application (especially useful when using setup wizards). ● Remembering the EWS browser language setting.
NOTE: Not all of the following items are visible by default. Use the Personalize button to show or hide the items of your choice.
Item Description Reports Utilities Backup and Restore ● Cartridge Settings: Set the threshold at which the printer provides notifications that cartridges are running low ● Usage Report: View the number of pages processed for printing ● Printer Reports: Print various reports, such as font lists ● Event Log: View the printer's last 50 error messages ● Job Log: View a list of the most recent jobs performed by the printer ● Color Usage Job Log: View the number of pages printed in black-and-white
● Set Up Web Services ● Use Web Services ● Remove Web Services What are Web Services? The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
3. In the Web Services Settings section, click Setup, click Continue, and follow the onscreen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 5.
Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the control panel 1. On the control panel home screen, select Setup (using the 2. Select Web Services, and press OK. 3. Select Remove Web Services, and press OK. or button, if needed), and press OK. To remove Web Services using the EWS 1. Open the EWS. For more information, see Open the EWS. 2. Click the Web Services tab. 3. In the Web Services Settings section, click Remove Web Services. 4.
the product. It also lets you set permissions and priorities for digital send, management, discovery, and print services. All of this helps provide a more secure way of controlling access to the product. The firewall feature also allows you to disable unused protocols and services. These protocol and services settings can also be protected from being changed by setting the EWS admin password. These protocols and services include the following.
Item Description Administrator Settings Customize your printer by enabling or disabling features related to network connectivity, Web Services, printer functions (such as color printing), memory devices, and firmware updates Control Panel Shortcuts Select which shortcuts appear in the Shortcuts folder on the printer control panel Access Control Enable and configure sign-in methods to control user access to specific printer tasks Protect Stored Data Configure settings to protect jobs stored on the p
Item Description Print ● Connect Printer to the Web: Click to open the HP website and get new content and solutions for your HP web-connected printer ● Set Preferences: Click to open your Printing Preferences dialog box to view and change defaults for paper size, print quality, and more ● Maintain Your Printer: Click to open the Toolbox to align and clean cartridges or print a diagnostic page ● Print From Your Mobile Devices: Click to open the HP Mobile Printing website to learn how to print from
AirPrint™ (OS X) Your product supports printing with Apple’s AirPrint for iOS 4.2 and Mac OS X v10.9 or later. Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later). For more information, see Print with AirPrint (OS X).
4 Paper and print media ● Understand paper use ● Supported media sizes ● Supported paper types and tray capacity ● Configure trays ● Load media ● Tips for selecting and using paper Understand paper use HP PageWide cartridges for business are specifically developed for use with HP printheads. Unique formulations help extend the life of the printheads and enhance reliability.
Media type Do Do not ● Use only full sheets of labels. Letterhead or preprinted forms ● Use only letterhead or forms approved for use in HP PageWide products. ● Do not use raised or metallic letterhead. Heavy paper ● Use only heavy paper that is approved for use in HP PageWide products and meets the weight specifications for this product.
Size Dimensions Tray 1 B6 (JIS) 128x182 mm (5 x 7 inches) 16k 184 x 260 mm (7.24 x 10.23 inches) Tray 2 Optional Tray 3 Electronic duplex printing 195 x 270 mm (7.68 x 10.62 inches) 197 x 273 mm (7.75 x 10.75 inches) Custom Minimum: 76 x 127 mm (3 x 5 inches) Maximum: 216 x 356 mm (8.5 x 14 inches) Width: 76 to 216 mm (3 to 8.5 inches) Width: 102 to 216 mm (4 to 8.5 inches) Width: 102 to 216 mm (4 to 8.5 inches) Length: 127 to 356 mm (5 to 14 inches) Length: 210.06 to 297.2 mm (8.27 to 11.
Supported photo media sizes Size Dimensions 4x6 (102 x 152 mm) (4 x 6 inches) 10x15cm (100 x 150 mm) (3.9 x 5.9 inches) L (89 x 127 mm) (3.5 x 5 inches) 5x7 Photo Media (5 x 7 in no-tabs) (127 x 178 mm) (5 x 7 inches) Tray 1 Tray 2 Optional Tray 3 Photo Media (Letter & A4) Japanese Postcard (100 x 148 mm) (3.9 x 5.8 inches) Custom Minimum: 76 x 127 mm (3 x 5 inches) Width: 76 to 216 mm (3 to 8.5 inches) Width: 102 to 216 mm (4 to 8.5 inches) Width: 102 to 216 mm (4 to 8.
Paper type Weight ● HP Advanced Photo Papers ● Envelope ● Heavy Envelope ● Labels 1 Capacity1 Paper orientation Up to 7 envelopes or labels Side to be printed on facedown Capacity can vary depending on paper weight and thickness, and environmental conditions.
The following table lists possible ways you can use the tray settings to meet your printing needs. Paper use Configure the product Print Load Tray 1 and one other tray with the same paper, and have the product pick paper from one tray if the other one is empty. Load paper in Tray 1, and configure the tray for the correct paper and type. Do not use Any Size/Any Type. From the software program, print the job. Frequently use special paper, such as heavy paper or letterhead, from one tray.
3. Open the paper guides completely, and then load the paper stack into Tray 1. 4. Close the paper guides against the loaded media. Load Tray 2 Tray 2 is the default (main) paper tray at the front of the product. NOTE: If you are not using Alternate Letterhead Mode (ALM), place the paper with the side to be printed on face-up, with the top edge toward the left side of the tray. For ALM orientation, see Load letterhead or preprinted forms . ENWW 1. Pull the tray out of the product. 2.
3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the side of the tray. 5. Put the tray into the product. Load optional Tray 3 Tray 3 is an optional accessory tray that attaches to the bottom of the product. It can hold longer media, such as legal (216 x 356 mm, 8.5 x 14 inches) paper.
2. Open the paper length and width guides completely. 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the front and the side of the tray. 5. Put the tray into the product. Load envelopes You can load envelopes into Tray 1 or Tray 2.
To load envelopes into Tray 1 1. Open Tray 1. 2. Pull out the Tray 1 extension. 3. Place envelopes in Tray 1 face-down, with the top of the envelope oriented toward the front of the printer. 4. Close the paper guides. To load envelopes into Tray 2 1. 38 Pull the tray out of the product.
2. Stack envelopes face-up, with the top of the envelopes oriented toward the front of the tray. 3. Place the envelopes in the tray and make sure that they are flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the envelopes to make sure that the envelopes are below the paper limit tabs on the side of the tray. 5. Put the tray into the product.
3. Click Preferences , and then click Tray and Paper Management. 4. In the Alternative Letterhead Mode section, select Enabled or Disabled. 5. Click Apply. To load letterhead or preprinted forms with ALM enabled 1. 2. Depending on the tray, orient the paper as follows. Tray 1 Other tray(s) Place the letterhead face-up, with the top of the page oriented toward the left. Place the letterhead face-down, with the top of the page oriented toward the right.
5 Cartridges ● HP PageWide cartridges ● Manage cartridges ● Replace cartridges ● Tips for working with cartridges HP PageWide cartridges HP policy on non-HP cartridges IMPORTANT: ● HP does not guarantee the quality or reliability of non-HP contents in HP cartridges. ● HP’s cartridge warranty does not cover non-HP cartridges or cartridges with non-HP contents. ● HP’s printer warranty does not cover repairs or service due to use of non-HP cartridges or cartridges with non-HP contents.
● Order cartridges ● Recycle cartridges Store cartridges ● Do not remove the cartridge from its package until you are ready to use it. ● Store cartridges at room temperature (15-35° C or 59-95° F) for at least 12 hours before using them. ● Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Print with General Office mode General Office mode produces slightly lighter printouts, which might extend the life of the cartridge. 1.
To check the cartridge levels from the EWS 1. Open the EWS. For more information, see Open the EWS. 2. Click the Tools tab, and then click Cartridge Level Gauge. To check the cartridge levels from the product software (Windows) 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. On the Print tab, click Maintain Your Printer. 3. Click the Estimated Cartridge Levels tab. To check the cartridge levels from the product software (OS X) 1. Open HP Utility.
Recycle cartridges Visit the HP sustainability website for full information on recycling and to order postage-paid labels, envelopes, and boxes for recycling. Replace cartridges The product uses four colors and has a different cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K). NOTICE: 44 ● To prevent print-quality problems, HP recommends replacing any missing cartridges with genuine HP cartridges as soon as possible. For more information, see Order cartridges.
4. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors. 5. Insert the new cartridge into its slot. 6. Close the cartridge door. Tips for working with cartridges Use the following tips to work with cartridges: ● To prevent print-quality problems, do the following: — ENWW Always turn the printer off using the power button on the front, and wait until the power button light goes out.
— 46 Make sure that all the cartridge slots are filled. ● If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. ● Do not open or unpackage cartridges until you are ready to install them. ● Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and icon for each slot. Make sure the cartridges snap into place.
6 Print ● Print from a computer ● Print with HP ePrint ● Print with AirPrint (OS X) ● Tips for print success Print from a computer To print from a computer (Windows) These instructions apply to printing on various media including the following: ● Plain paper ● Envelopes ● Brochures ● Letterhead or preprinted forms ● Photos ● Labels To print from a computer (Windows) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2.
Tab Description NOTE: If Alternative Letterhead Mode (ALM) is enabled, and you are printing on letterhead, preprinted, or prepunched forms, select Letterhead, Preprinted, or Prepunched as the paper type. For more information, see Load letterhead or preprinted forms .
● Letterhead or preprinted forms ● Photos ● Labels To print from a computer (OS X) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4. In the Presets menu, select a printing preset if needed. 5. On the Paper/Quality tab, click the pop-up menu next to the media type.
To adjust or manage colors Adjust the color of print output for the product by changing the settings in the printer driver software. ● Choose a preset color theme for a print job ● Adjust the color options for a print job manually ● Match colors to your computer screen ● Control access to color printing Choose a preset color theme for a print job 1. On the File menu in the software program, click Print. 2. Make sure your printer is selected. 3.
5. ● Windows: On the Advanced tab, click Ink Settings. ● OS X: Click the disclosure triangle next to Advanced. Use the sliders to make the following adjustments: ● Dry Time: Move the slider to the right to increase the amount of time that the printer takes to dry a printed page. Increasing the drying time works best for jobs printed on plain paper. ● Saturation: Move the slider to the right to increase the amount of ink applied.
To use HP ePrint, ensure the following: ● You have an Internet- and email-capable computer or mobile device. ● HP Embedded Web Server and HP ePrint are enabled on the printer. For more information, see HP Embedded Web Server. Print off site by sending an email with the HP ePrint app If you are on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrintenabled printer. See Web Services for more information.
Tips for print success ● Cartridge tips ● Paper loading tips ● Printer settings tips (Windows) ● Printer settings tips (OS X) Cartridge tips ● If the print quality is unacceptable, see Improve print quality for more information. ● Use Original HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP cartridges.
● — In the HP Printer Assistant, click Print , and then click Set Preferences. For more information, see Open the HP Printer Assistant. — On the File menu in the software program, click Print. Open the Printer Properties dialog box. On the Color or Finishing tab of the printer driver, set the following options as needed: — Print in Grayscale: Allows you to print a black-and-white document using only the black cartridge. Click Black Ink Only, and then click OK .
7 Solve problems ● Problem-solving checklist ● Information pages ● Factory-set defaults ● Cleaning routines ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Connectivity issues ● Wireless network issues ● Product software issues (Windows) ● Product software issues (OS X) Problem-solving checklist Follow these steps when trying to solve a problem with the product.
3. Select Printer Status Report, and press OK. 4. If the report does not print, make sure paper is loaded in the tray, and check the control panel to see if paper is jammed inside the product. NOTE: Make sure the paper in the tray meets specifications for this product. Try sending a print job from a computer 1. Use a word-processing program to send a print job to the product. 2. If the job does not print, make sure you selected the correct printer driver. 3.
Menu Item Description ● Part numbers for HP cartridges ● Number of pages printed ● Information about ordering new HP cartridges and recycling used HP cartridges Print Quality Report Prints a page that helps solve problems with print quality Web Access Test Report (wireless models only) Shows the current configuration settings and diagnostic results for the local network, gateway, DNS, proxy, and test server. This report is useful for resolving problems accessing the web.
NOTE: This routine uses ink to clean the printhead. Use the routine only to correct print quality errors. Do not use it for periodic maintenance. TIP: Turning the product off properly by pressing the power button on the front of the product helps keep the printhead from clogging and creating print-quality problems. 1. On the control panel home screen, select Setup (using the 2. Select Tools, and press OK. 3. Select Clean Printhead Level 1, press OK, and follow the prompts on the control panel.
The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray, try these solutions: ● Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray. ● Use only paper that meets HP specifications for this product. ● Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
Jam locations Jams can occur in these locations: 1 Output bin 2 Tray 2 3 Optional Tray 3 and left jam-access door 4 Tray 1 5 Left door Some marks or smearing might occur on printed pages after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams in Tray 1 (multipurpose tray) ▲ If the jammed sheet is visible and easily accessible in Tray 1, pull it from Tray 1.
2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 3 1. ENWW Open Tray 3.
62 2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door.
4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door. 2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. Clear jams in the output bin 1. ENWW Look for jammed paper in the output bin area.
2. Remove any visible media. NOTE: If the sheet tears, remove all fragments before you resume printing. 3. Open and then close the left door to clear the message. Clear jams in the duplexer 1. Open the left door. 2. Remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent spills. NOTICE: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent smears on skin or clothes.
3. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet. 4. Lift the green tab to place the platen back into its operating position. 5. Reinstall the duplexer. 6. Close the left door.
NOTE: If you replace a non-HP cartridge with a genuine HP cartridge, the printhead may still contain nonHP residuals until the printhead is depleted and receives supplies from the newly installed, genuine HP cartridge. Until the non-HP residuals are gone, print quality will be affected. Interpret control panel messages for cartridges Cartridge Depleted Description The cartridge is at the end of its useful life, and the product will no longer print.
Recommended action No action necessary. Incompatible [color] Description You have installed a cartridge that is intended for use in a different HP product model. The product will NOT function with this print cartridge installed. Recommended action Install the correct cartridge for this product. Incompatible cartridges Description — The contacts on the cartridge might not be making a connection to the printer. — The cartridge is not compatible with your printer.
Printer Failure Description The printer refuses to function. Recommended action Have a replacement cartridge on hand. You do not need to replace the cartridges until prompted to. Problem with Print System Description The cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. Recommended action Printing functionality is disabled. Visit the HP Customer Support website.
Used [color] installed Description A used, but still genuine, HP color cartridge has been installed or moved. Recommended action You have a used, but still genuine, HP cartridge installed. No action required. Printing issues ● The product does not print ● The product prints slowly ● Improve print quality The product does not print If the product does not print at all, try the following solutions: ● ENWW Make sure the product is turned on and that the control panel indicates it is ready.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ● Make sure the computer meets the minimum specifications for this product. For a list of specifications, visit HP Customer Support . ● If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type. ● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs.
Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems: ● Smears on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Printed pages have small unprinted areas. Change the paper type and size setting (Windows) 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
HP UPD PCL 6 NOTE: ● Provides support for printing from postscript emulation needs, or for postscript flash font support. ● This driver is available for download at HP Universal Print Driver . ● Recommended for printing in all Windows environments. ● Provides the overall best speed, print quality, and printer feature support for users in managed environments. ● Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments.
● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect Poor physical connection 1. Verify that the product is attached to the correct ethernet port using the proper cable. 2. Verify that cable connections are securely attached. 3. Look at the Ethernet port on the back of the product, and verify that the amber activity light and the green link-status light are active. 4.
The computer or workstation might be set up incorrectly 1. Check the network drivers, printer drivers, and the network redirection. 2. Verify that the operating system is configured correctly. The product is disabled, or other network settings are incorrect 1. Review the configuration page to check the status of the network protocol. Enable it if necessary. 2. Reconfigure the network settings if necessary.
The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation.
6. d. Click your product. e. Click Update IP Address to open a utility that reports the known (“previous”) IP address for the product and allows you to change the IP address, if necessary. Make sure that your computer is working correctly. If necessary, restart your computer. The wireless product loses communication when connected to a VPN ● Typically, you cannot connect to a VPN and other networks at the same time.
Problem Solution — — 1. Click Start. 2. Click Settings. 3. Click Printers. 4. Right-click the product driver icon, and then select Properties . 5. Click the Ports tab, and then click Configure Port. 6. Verify the IP address, and then click OK or Cancel. 7. If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. Windows 7, installed without using the fully featured installer (such as Add Printer Wizard in Windows): 1. Click Start. 2.
78 1. Delete the generic printer driver. 2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you. 3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For pop-up menu in the Print dialog box.
8 Service and support ● Customer support ● HP limited warranty statement Customer support If you need help from an HP technical support representative to solve a problem, contact HP Customer Support. Register your product www.register.hp.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.
UK, Ireland, and Malta The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V.
die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.
Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. » Article 1648 alinéa 1 du Code Civil: « L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à compter de la découverte du vice. » G.D.
Denmark Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er ansvarligt for HP's begrænsede garanti i dit land, er som følger: Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog påvirke din ret til at opnå disse rettigheder.
contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor (http://ec.europa.
neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského spotřebitelského centra (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.
(www.hp.com/go/eu-legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или да потърсят такава от търговеца в рамките на двугодишната правна гаранция. Romania Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP.
Slovenia Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja: Slovenija: Hewlett-Packard Europe B.V.
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią nuorodą: Teisinė vartotojo garantija (www.hp.
A Technical information ● Product specifications ● Environmental product stewardship program ● Regulatory information Product specifications ● Print specifications ● Physical specifications ● Power consumption and electrical specifications ● Acoustic emission specifications ● Environmental specifications Print specifications For a list of supported print resolutions, visit the printer support website at HP Customer Support .
Environmental specifications Operating Transporting 15° to 30° C –40° to 60° C (59° to 86° F) (–40° to 140° F) Relative humidity 20 to 80% 90% or less (non-condensing) Altitude 0 to 3048 m (0 to 10,000 ft) Tilt IMPORTANT: Use caution when moving the product after cartridges have been installed. The product is designed to operate within a levelness of ±3 degrees. Temperature NOTE: Values are subject to change.
● China energy label for printer, fax, and copier ● China SEPA Eco Label user information Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Visit www.hp.com/go/environment or www.hp.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs, visit the HP sustainability website.
EU Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician.
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 限用物質含有情況標示聲明書 Declaration of the Presence Condition of the Restricted Substances Marking 若要存取產品的最新使用指南或手冊，請前往 www.support.hp.com。選取搜尋您的產品，然後依照 畫 面上的指示繼續執行。 To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions.
限用物質及其化學符號 單元 Unit 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 Lead Mercury Cadmium (Pb) (Hg) (Cd) Hexavalent chromium Polybrominat ed biphenyls (Cr+6) (PBB) Polybrominat ed diphenyl ethers (PBDE) Note 3: The “−” indicates that the restricted substance corresponds to the exemption.
Restriction of hazardous substance statement (India) China energy label for printer, fax, and copier China SEPA Eco Label user information Regulatory information ENWW ● Regulatory notices ● VCCI statement (Japan) Regulatory information 97
● Power cord instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● Visual display workplaces statement for Germany ● European Union Regulatory Notice ● Additional statements for wireless products Regulatory notices Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. This regulatory number should not be confused with the marketing name or product numbers.
VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-240 Vac or 200-240 Vac and 50/60 Hz. CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is: HP GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY Wireless models only EMF ● This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
Canadian statements Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Industry Canada licence-exempt RSS standard(s).
Index A acoustic specifications 90 Alternative Letterhead Mode input tray 39, 40 anticounterfeit supplies 41 B batteries included 93 bin, output jams, clearing 63 C cartridge levels, check 42 cartridges 43 check cartridge levels 42 non-HP 41 recycling 44, 92 storage 42 clean control panel screen 58 cleaning printhead 57 color adjusting 50 matching 51 printed vs.
OS X HP Utility 27 output bin jams, clearing 63 P paper default size for tray 33 jams 59 selecting 40, 70 paper path jams, clearing 63 paper pickup problems solving 58, 59 paper type changing 71 power consumption 90 print cartridges recycling 44, 92 print quality improving 70, 71 printer driver configuring wireless network 14 printer drivers choosing 71 printer software (OS X) opening 27 printer software (Windows) opening the printer software (Windows) 15 problem-solving no response 69 slow response 70 prod
