User Guide
© Copyright 2015, 2017 HP Development Company, L.P. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS Sound is a trademark of DTS, Inc.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select products only)
Table of contents 1 Getting information ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 3 Locating hardware .................................................................................................................................................
Backing up, restoring, and recovering ........................................................................................................... 27 Creating recovery media and backups ................................................................................................................ 27 Using Windows tools ........................................................................................................................................... 28 Restore and recovery .........................
1 Getting information Tasks ● Set up your computer Instructions Setup Instructions or Quick Setup poster – or – See Getting to know your computer on page 3. ● Connect to the Internet See Connecting to a network on page 6. ● Recover factory settings See Backing up, restoring, and recovering on page 27. ● See how-to videos about using the features of your computer Go to http://www.hp.com/supportvideos (English only).
Tasks Instructions ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – ▲ Select the Start button, select HP, and then select HP Documentation. ‒ or – ▲ Go to http://www.hp.com/ergo. IMPORTANT: guide. ● Find computer warranty information You must be connected to the Internet to access the latest version of the user Limited Warranty* To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
2 Getting to know your computer Locating hardware Your computer features top-rated components. This chapter provides details about your components, where they’re located, and how they work. To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer.
a. Find out what operating system and version your computer is currently running. Select the Start button, select the Settings icon 4. , select System, and then select About. b. Go to http://www.hp.com/support. c. Select Find your product, and then follow the on-screen instructions. Look in the computer box for additional printed details or updates. After you complete the initial computer setup, you might want to install additional hardware devices or software.
Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command. NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 1. Save your work and close all open programs. 2. Select the Start button, select the Power icon, and then select Shut down.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN device is on. 2.
Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator’s network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service.
Connecting Bluetooth devices Before you can use a Bluetooth device, you must establish a Bluetooth connection. 1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings. 2. Turn on Bluetooth, if it is not already turned on. 3. Select your device from the list, and then follow the on-screen instructions. NOTE: If the device requires verification, a pairing code is displayed.
To set up HP Orbit: 1. Download and install the HP Orbit app from the app store for your mobile device. 2. Open the HP Orbit app on your mobile device. 3. On your computer, select the Start button, and then select HP Orbit. ‒ or – Open HP Orbit from the taskbar icon. 4. Follow the on-screen instructions to enter a pairing code and continue the installation.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones. Using the camera (select products only) Your computer may have one or more cameras that enable you to connect with others for work or play.
Connecting a microphone (select products only) On select products, connect a microphone to the audio-in (microphone) jack on the computer to record audio. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. Connecting headsets (select products only) WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset.
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2. Connect the other end of the cable to the external Thunderbolt device. 3. Press the switch screen key, for example f4, to alternate the computer screen image between 4 display states. ● PC screen only: View the screen image on the computer only.
Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2.
Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high-definition TV or monitor. 3.
To return the audio stream to the computer speakers: 1. Right-click the Speakers icon in the notification area at the far right of the taskbar, and then click Playback devices. 2. On the Playback tab, click Speakers. 3. Click Set Default, and then click OK. Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only) NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-DP) cable, purchased separately.
Discovering and connecting to Miracast-compatible wireless displays (select products only) To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below. To open Miracast: ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions.
5 Navigating the screen You can navigate the computer screen in the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. Type control panel in the taskbar search box, and then select Control Panel.
Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
6 Securing your computer and information Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or user account User password A password is a group of characters that you choose. These characters must be entered to authorize access to your computer information.
7 Troubleshooting If you have problems using any peripheral devices such as a monitor or a printer with your computer, for more extensive troubleshooting refer to the documentation provided by the product manufacturer. The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions. For more information or for additional troubleshooting options, go to http://www.hp.com/support.
Symptom Possible solution Press and hold the power button on the computer for 5 or more seconds to turn off the computer. Then press the power button again to turn on the computer. Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.
Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer.
Symptom Possible solution To resume from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are connected to your computer (or speaker system). Internet access Symptom Possible solution Cannot connect to the Internet 1. Type control panel in the taskbar search box, and then select Control Panel. 2. Under Network and Sharing Center, select Connect to a network. Verify that you are using the proper cables for your Internet connection type.
Software troubleshooting Symptom Possible solution To resolve software problems, try these methods: ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See “Updating device drivers,” in this table. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore" in this table. ● Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation” in this table.
Symptom Possible solution Microsoft System Restore If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. IMPORTANT: Always use this System Restore procedure before you use the System Recovery program. For more information and steps, see the Get started app.
8 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 28. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
NOTE: You must be connected to the Internet to access the Get Help app. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products. Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get help app.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 27. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 31. 3. Follow the on-screen instructions.
9 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Click the question mark icon in the taskbar. 2. Select My PC, select the Updates tab, and then select Check for updates and messages. 3. Follow the on-screen instructions. Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.
10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
11 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. 36 Factor Metric U.S.
12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
13 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.
14 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer.
Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, because many times HP can send the part directly to your home or business in a few days. (This option may not be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer.
Index A accessibility 38 action keys 18 airplane mode 6 airplane mode key audio 12 6, 19 B backups 27 Blue Light Mode, adjusting Bluetooth device 6, 8 boot order changing 31 4 C camera using 11 caring for your computer 33 cleaning your computer 33 computer security features 20 troubleshooting 21 connecting to a mobile device 9 connecting to a network 6 connecting to a wireless network 6 connecting to a WLAN 7 connecting to LAN 9 corporate WLAN connection 7 D Disk Cleanup software 32 Disk Defragmenter so
shipping the computer 33 shutdown 4 software Disk Cleanup 32 Disk Defragmenter 32 sound settings, using 12 speakers connecting 11 support 39 supported discs, recovery 28 system recovery 29 system restore point creating 28 system restore point, creating 27 T Thunderbolt connecting USB Type-C 12 traveling with the computer 33 troubleshooting computer does not start 21 display (monitor) 22 Internet access 24 keyboard and mouse (wireless) 23 keyboard and mouse (with cable) 23 power 22 software 25 speakers and s
