Support Manual

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Warranty and License Information
HP Customer Care
Easy to reach. Easy to use. HP Customer Care is our promise to help you get the most from owning
your HP Pavilion home PC. Whether by tools located on your PC, by Web, by phone, or through
your local retailer, you’ll find what you need. And you’ll find it fast. Be sure to register your
HP Pavilion to get the full benefits of HP Customer Care. The brief information you provide helps
HP Customer Care respond to you faster with more personalized proactive support options.
Problems? HP Will Help
Your new HP Pavilion computer is built to work right now — and for many years to come. But, it is
a complex, powerful machine, and sometimes things go wrong. If that happens to your computer,
Hewlett-Packard is ready to help. Here’s how.
What to Do First: See What You Can Do
There’s lots of helpful information included with your HP Pavilion. First look at Help on your
Windows
®
desktop (to access it, click
Start
on the taskbar). It contains more detailed help and will
give you suggestions on how to fix the problem. Next try a little surfing! The HP At Home Web site,
at http://www.hp-at-home.com, has updated software, tips and tricks, common problems, and
solutions.
What to Do Next: Call HP Customer Care Center
Finally, if these steps don’t help, you can reach a real, knowledgeable human by calling the
HP Customer Care Center at 1-208-323-2551 in the U.S., and 1-905-206-HOME (1-905-206-4663)
in Canada. Technical phone assistance to help diagnose potential hardware issues is free for the
duration of the hardware warranty period. The HP Customer Care Center is available 24 hours a
day and 7 days a week.
And, if Necessary: Get Repair
Consumer Replaceable Parts
You can easily replace many of the HP Pavilion parts yourself, including monitor, keyboard, mouse,
or speakers. This is the fastest method of repair, as many times we can send the part directly to
your home or business in a few days. We pay the shipping and handling. This service is free for
the duration of the hardware warranty period.
Send-In Repair Service
You can ship your PC to the HP Central Repair Center. We pay for the round-trip shipping and
handling. This service is free for the duration of the hardware warranty period.
There are a few limitations and exclusions to this warranty (as well as some important details) and
you’ll find them described, in legal language, beginning on the next page.