Quick Start Manual

90
HP Pavilion home PC
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Problem Solution
The AOL program
comes up even though
I’m not using it.

If AOL opens when you are using another Internet Service Provider (ISP), the PC is still
trying to use AOL for Internet access and you may want to remove the AOL program.
To uninstall AOL:
1 Click Start on the taskbar.
2 Click Control Panel.
3 Double-click Add or Remove Programs.
4 Select America Online, click Change/Remove, and then click Yes when the
confirmation window opens.
Note: Removing the AOL program will not cancel your account with AOL.
I cannot connect to the
Internet.

Verify that your Internet Service Provider (ISP) account is set up properly; contact your
ISP for assistance.

Reconnect the modem, verifying connections: Modem cable connected to PC modem
connector and to telephone service line jack. Note that your PC may also have a
network interface (also called a network interface card, or NIC) that connects to a
LAN (local area network). Although it looks similar to the modem connector, the RJ-45
network connector is not the same. Verify that you are using the modem connector. Do
not connect a telephone cable to the NIC. Do not plug a network cable into a
telephone line; doing so may damage the NIC.

Verify that the Web browser is installed and set up to work with your ISP.