Troubleshooting

Chapter 2
•
Troubleshooting
15
I can’t hear phone messages when I play
them back.
Make the following adjustments:
•
Make sure that the mute feature is not on. Press
the keyboard Mute button until Mute Off appears
on the screen.
•
Turn up the Volume knob on the keyboard.
•
Adjust the Sound Mixer volume:
1
Double-click the Volume icon on the
taskbar.
2
Make sure that the Volume Controls are not
muted and are set at least halfway.
I can’t record an outgoing message.
Use the phone you connected to your computer,
rather than the microphone in the display, to record
the message. If you haven’t connected a phone to the
computer, see your Set Up Poster for instructions.
CD-ROM
The message “System Error: Unable to read
drive” appears when I try to run a CD program.
•
Make sure that the CD is placed into the drive
with the label side up.
•
Wait 5 to 10 seconds after closing the drawer to
give the computer time to recognize the CD.
•
Are you trying to play a DVD in a CD-ROM drive?
A DVD will only play in a DVD drive, not in a
CD-ROM drive. If you aren’t sure what type of
drive you have, check the front of the drive; on
DVD systems, “DVD” appears on the drive.
The CD-ROM or DVD is playing erratically.
Dirt or smudges can cause a disk to skip.
•
Try cleaning the disk with a soft cloth.
•
If the disk has a bad scratch, it will have to be
replaced.