Troubleshooting

Contents
iii
Chapter 1 Finding Information and
Solving Problems ..............................................1
Where to Go for Help...........................................................................................2
Getting Help from the HP Support Center...............................................3
Using System Tools ..............................................................................................4
Getting Help from the Internet.......................................................................5
Restoring Your Software.....................................................................................6
Calling HP Support...............................................................................................8
Chapter 2 Troubleshooting.........................9
General Problems................................................................................................10
Answering Machine..............................................................................................13
CD-ROM.................................................................................................................... 15
Display.......................................................................................................................16
Fax and Phone.......................................................................................................16
Keyboard..................................................................................................................18
Mouse.........................................................................................................................19
Sound........................................................................................................................20
Speakerphone........................................................................................................ 21
Windows Desktop................................................................................................ 22
Contents