Warranty and Support Guide

3
Warranty and License Information
To Our Valued Customer
Congratulations on your decision to purchase an HP Pavilion
home PC! During development, the HP Pavilion must pass
extensive quality tests to meet the rigorous standards that have
made HP famous for quality and reliability.
All HP Pavilions go through a comprehensive quality test to
ensure the PC is working correctly before it leaves our
factory. In addition, we have placed a security seal on your
PC to indicate that it has not been tampered with since it left
our factory.
We know that expanding and upgrading are key benefits
for all customers. We are proud to make this a key
differentiator for our HP Pavilion and understand that you
may wish to upgrade your PC to meet your specific needs.
Any hardware upgrades that you intend to do should only
be done after you have completely set up your new
HP Pavilion. Refer to the setup poster included with your
system for help with setting up. If you have any problems
setting up your system and turning it on, immediately contact
the HP Customer Care Center listed earlier in the Warranty
and Support Guide, and an HP Customer Representative will
assist you. This must be done first before attempting to
upgrade your system.
By breaking the security seal on the back of the HP Pavilion,
you are confirming that the HP Pavilion was working
properly before you attempted to upgrade your system.
Once the security seal has been broken, your HP Pavilion is
then, to the extent allowed by local law, covered under the
terms and conditions listed in the following pages.
Thank you for choosing the HP Pavilion. We hope you enjoy
discovering the exciting things you can do with it!
HP Customer Care
Easy to reach. Easy to use. Award-winning HP Customer Care
is our promise to help you get the most from your HP Pavilion.
Whether with tools located on your PC, from information on the
Web, by phone, or through your local retailer, you’ll find what
you need.
Problems? HP Will Help
Your new HP Pavilion computer is built to work right now —
and for many years to come. But it is a complex, powerful
machine, and sometimes things go wrong. If that happens to
your computer, Hewlett-Packard is ready to help.
Getting Started
Follow the setup poster for help with setting up and using
your PC.
Register Your PC
It is always best to register your PC. This allows for quicker
help when you need it. You can register on the Web at:
http://register.hp.com
And, if Necessary: Get Repair
If your computer needs to be repaired or to have parts
replaced, you have two choices:
1 You can easily replace many of your HP Pavilion parts
that are considered consumer replaceable. This is the
fastest method of repair, as many times we can send the
part directly to your home or business in a few days.
2 If a repair is necessary, the HP Customer Care Center will
make arrangements to fix your computer.
These services are covered during the warranty period.
There are a few limitations and exclusions to this warranty
(as well as some important details), which are described in
the following section.
The Legal Language
Hardware Limited Warranty
HP Product DURATION
Hardware One (1) Year Limited Warranty
General Terms
This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.