Troubleshooting and Maintenance Guide

CD and DVD Drives (continued)
Symptom Possible solution
Ensure the disc is inserted with the label facing up and centered in the tray.
Verify that you are using the correct disc type (media) for the drive. Try a different brand
of disc.
Make sure the disc is clean and undamaged. If recording stopped during a recording
session, the disc may be damaged; use a different disc.
Use the correct type of disc for the type of files you are recording.
When using a CD-R disc, make sure that it is blank when recording music and is blank or
appendable (with space to add more data files) when recording data.
Verify that you are using the correct disc type when making a copy of a disc. Some
recording programs can record only to the same disc type as the source. For example,
you can record a DVD only to a DVD+R/–R or a DVD+RW/–RW disc, and you can
record a CD only to a CD-R or a CD-RW disc.
Make sure the disc is in the correct drive and you specify the same drive in the CD or
DVD recording software.
Select a slower write speed for the recording drive, if it is available.
The recording software may not let you add a track if it exceeds the available space on
your disc. You can make space available by removing one or more tracks from the list
before recording the files to disc.
Close all software programs and windows before recording.
Make sure you have enough space available on your hard disk drive to store a
temporary copy of the content.
If you are on a network, copy the files from a network drive to your hard disk drive first,
and then record them to disc.
I cannot create (burn) a disc.
Close all programs and windows and then restart your PC.
I cannot add data to a DVD. Make sure you set the correct recording option (append or add data files) in your DVD
burning software.
Use a CD-R disc, not a CD-RW disc.
Try a different brand of disc, or check to see if the brand of disc works with your
stereo. Refer to the documentation that came with your stereo or CD player, and
check the manufacturer’s Web site.
Use a CD instead of a DVD. Audio files on a DVD can be played on your PC, but
you cannot create a music DVD to be played in a home CD player.
I cannot play a music CD on a
home stereo.
Convert .mp3 or .wma audio files to .wav or .cda music files before burning them
to a disc.
6 PC Troubleshooting and Maintenance Guide