Troubleshooting and Maintenance Guide

CD and DVD Drives (continued)
Symptom Possible solution
Titles of music tracks are not
displayed for the CD.
The PC must be connected to the Internet for the artist, title, and track information to
appear when playing music CDs. This information is not recorded on the disc.
Track information may not be available for every CD.
An error message appears when
capturing video.
You may need to select the capture device if your PC has both an analog and a digital
video capture device. Refer to the Help menu in the video capture program to find out
how to change the video device selection.
I cannot play a DVD movie on a
DVD player.
Your DVD player cannot play video files recorded onto the DVD as data files. To play a
movie properly, use a video recording program such as WinDVD. Some video files may
be viewed on a PC, but not on a home DVD video player.
Display (Monitor)
In addition to the information listed here, also refer to the documentation that came with your monitor.
Symptom Possible solution
Reconnect the power plug on the back of the monitor and the wall outlet. Screen is blank, and monitor
power light is not lit.
Press the On button on the front of the monitor.
Press any key or move the mouse to make the screen display visible again.
Press the Standby button (select models only), or press the Esc key on the keyboard to
resume from standby mode.
Press the On button to turn on the PC.
Screen is blank.
Inspect the monitor video connector for bent pins:
• If any of the pins are bent, replace the monitor connector cable.
• If no pins are bent, reconnect the monitor connector cable to the PC.
Images on the screen are too
large or too small, or the images
are fuzzy.
Adjust the monitor resolution setting in Windows:
1 Right-click the desktop, and then select Properties.
2 Select the Settings tab.
3 Drag the Screen Resolution slider to adjust the resolution as needed.
PC Troubleshooting and Maintenance Guide 7