Warranty and Support Guide

6
HP’s only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth
in the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within thirty (30) days
of purchase, your sole remedy shall be to return the
removable media to HP for replacement. For blank tape
removable media, please refer to the following Web site:
http://h20000.www2.hp.com/
bizsupport/TechSupport/
Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.
Software Technical Support
Software Technical Support for your HP Software, HP
pre-installed third-party software and third-party software
purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for
thirty (30) days from date of purchase. See “Contacting HP”
for online resources and telephone support. Any exceptions
to this will be specified in your End User License Agreement
(EULA).
Software Technical Support includes assistance with:
•
Answering your installation questions (how-to, first steps,
and prerequisites).
•
Setting up and configuring the software (how-to and first
steps). Excludes
system optimization, customization,
and network configuration.
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
•
Obtaining support pack information or updates.
Software technical support does NOT include
assistance with:
•
Generating or diagnosing user-generated programs or
source codes.
•
Installing non-HP products.
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the World Wide
Web at: http://www.hp.com/support
Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:
•
Product serial number, model name, and model number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions
END-USER LICENSE AGREEMENT
PLEASE READ CAREFULLY BEFORE USING THIS EQUIPMENT:
This End-User license Agreement (“EULA”) is a legal
agreement between (a) you (either an individual or a single
entity) and (b) Hewlett-Packard Company (“HP”) that governs
your use of any Software Product, installed on or made
available by HP for use with your HP product (“HP Product”),
that is not otherwise subject to a separate license agreement
between you and HP or its suppliers. Other software may
contain a EULA in its online documentation. The term
“Software Product” means computer software and may
include associated media, printed materials and “online” or
electronic documentation. An amendment or addendum to this
EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED
ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY
INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE PRODUCT, YOU
AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR
SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED
PRODUCT (HARDWARE AND SOFTWARE) WITHIN 14
DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY
OF YOUR PLACE OF PURCHASE.