Troubleshooting and Maintenance Guide

10 Troubleshooting and Maintenance Guide
I cannot create (burn) a disc.
(continued)
Make sure you have enough space available on your hard disk drive to store a
temporary copy of the content.
Click the Windows Start Button, then Computer. Right-click on the hard
disk drive and select Properties to view the space available.
If you are on a network, copy the files from a network drive to your hard disk
drive first, and then record them to disc.
Close all programs and windows and then restart your computer.
I cannot add data to a DVD. Make sure you set the correct recording option (append or add data files) in
your DVD burning software.
Titles of music tracks are not
displayed for the CD.
The computer must be connected to the Internet for the artist, title, and track
information to appear when playing music CDs. This information is not
recorded on the disc.
Track information may not be available for every CD.
An error message appears
when capturing video.
You may need to select the capture device if your computer has both an analog
and a digital video capture device. Refer to the Help menu in the video capture
program to find out how to change the video device selection.
I cannot play a DVD movie on
a DVD player.
Your DVD player cannot play video files recorded onto the DVD as data files.
To play a movie properly, use a video recording program. Some video files
may be viewed on a computer, but not on a home DVD video player.
CD and DVD Drives (continued)
Symptom Possible solution
Video
Symptom Possible solution
Some video files do not play. Your file may be corrupt or in an unsupported format. Open the video file in a
video editor, and then resave the file in a supported format.
Codec error messages appear
when I play certain video files.
Open the file in Windows Media Player. Ensure Windows Media Player is
configured to automatically download codecs.
 If the correct codec is available, the file will play. Note that you must be
connected to the Internet to download the codec file.
 If the correct codec is not available, check to see if there is an update
available for Windows Media Player.
For more information, open Windows Media Player Help, and then search the
online Help for codec.