Troubleshooting and Maintenance Guide

16 Troubleshooting and Maintenance Guide
Keyboard and Mouse
Symptom Possible solution
Keyboard commands and
typing are not recognized by
the computer.
Turn off the computer by using the mouse, reconnect the keyboard to the back
of your computer, and then turn on your computer.
Refer to the Limited Warranty and Support Guide to contact Support.
Keyboard Print button does
not work.
Use the Print menu item in the program (usually located on the File menu).
Wireless keyboard does not
work or is not detected.
 Ensure the keyboard is within the range of the receiver.
 Replace the batteries in the wireless keyboard.
 Refer to the documentation that came with the keyboard.
Wireless mouse does not work
or is not detected.
 Ensure the mouse is within the range of the receiver.
 Replace the batteries in the wireless mouse.
 Refer to the documentation that came with the mouse.
Cursor does not respond to
mouse movement.
Restart your computer using the keyboard:
1 Press the Alt and Tab keys on the keyboard at the same time to navigate to
an open application.
2 Press the Ctrl and S keys on the keyboard at the same time to save your
changes in the selected application (Ctrl+S is the keyboard command for
Save on most — not all — applications).
3 After saving changes in all open applications, press the Ctrl and Esc keys
on the keyboard at the same time to display the Start menu.
4 Use the arrow keys to select the Arrow button next to
the Lock button. Select Shut Down, and then press
the Enter key on the keyboard.
5 After the shutdown is complete, reconnect the mouse connector to the back
of your computer, and then turn on your computer.
Cursor responds slowly to
mouse movement.
Use a mouse pad or other rough surface under the mouse.
If you have a rollerball mouse, clean the roller ball. For detailed cleaning
instructions, go to: http://www.hp.com/support
Select your country/region and language, search on your computer model
number, and then search on the keyword cleaning.
Cursor does not move using
the arrow keys on the number
key pad.
Press the Num Lock key. The Num Lock light should not be on if you want to use
the arrow keys on the number key pad.