Troubleshooting and Maintenance Guide

28 Troubleshooting and Maintenance Guide

Starting System Recovery from system startup

1 Turn off the computer. If necessary, press and hold the On button until the computer

turns off.

2 Remove the HP Personal Media Drive if your computer includes one. Disconnect all

peripheral devices from the computer except the monitor, the keyboard, and the

mouse.

3 Press the On button to turn on the computer.

4 During the startup, do the following to enter the Recovery Manager program:

When the blue screen with the HP Invent logo appears, press the F11 key on the

keyboard. (You have only a few seconds to press the F11 key before the normal

startup process continues.)

5 The computer starts the Recovery Manager program; wait for the onscreen instructions

to display, and then follow those instructions.

6 Complete the computer startup, finish the registration process, and wait until you see

the desktop. Then, turn off the computer, reconnect all peripheral devices, and turn on

the computer.

Running System Recovery from Recovery Discs

This section contains the procedure for performing a System Recovery from the recovery

discs you created as described in “Creating System Recovery Discs” on page 1.

To run the System Recovery program using recovery discs:

1 If the computer works, create a backup CD or DVD containing all data files that you

want to save. Remove the backup disc from the disc tray when you are finished.

2 Insert recovery disc #1 into the appropriate drive tray (CD or DVD), and close

the tray.

3 If the computer works: Click the Windows Start Button, click

the Arrow button next to the Lock button, and then click

Shut Down.

If the computer is not responding: Press and hold the On button approximately

5 seconds until the computer turns off.

4 Disconnect all peripheral devices from the computer except the monitor, the keyboard,

and the mouse.

5 Disconnect or remove all external drives and remove the HP Personal Media Drive if

your computer includes one.

6 Press the On button to turn on the computer.

NOTE: System Recovery deletes any data or programs that you created or installed

after purchase. Be sure to back up any data that you want to keep onto a

removable disc.