User's Manual

troubleshooting your workstation
solving hardware problems
Chapter 246
The mouse doesn’t work.
Make sure... How
The mouse cable is correctly
connected.
1. Switch off the workstation
(not necessary with a USB
mouse).
2. Plug the cable into the correct
connector on the back of the
workstation (color coding is
used for easy matching).
3. Switch on the workstation.
You are using the correct driver.If
you are using HP’s enhanced
mouse, ensure that the correct
driver is installed. This driver is
provided with all Windows 2000
preloaded systems.
Download the latest driver from
HP’s Web at:
www.hp.com/go/workstationsupport
You are using the latest BIOS Download the latest BIOS from
HP’s Web at:
www.hp.com/go/workstationsupport
The mouse is clean. Clean the mouse ball as shown
below.
The mouse itself is not defective. Replace the mouse with unit that
is known to work or try the
mouse with another workstation.
If the workstation starts but you still have a problem, run HP
e-Diagtools (refer to page 50).
Table 2-2 Your Workstation Has a Hardware Problem