HP Photosmart C4200 All-in-One series Windows Help
HP Photosmart C4200 All-in-One series
1 HP Photosmart C4200 All-in-One series Help........................................................................5 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................7 Control panel buttons.................................................................................................................8 Use the HP Photosmart software.....................................................................
Contents Perform special print jobs.........................................................................................................35 Print a borderless image.....................................................................................................36 Print a photo on photo paper..............................................................................................36 Create custom cd/dvd labels .......................................................................................
Work with print cartridges.........................................................................................................65 Handle the print cartridges.................................................................................................66 Check the estimated ink levels...........................................................................................67 Replace the print cartridges................................................................................................
HP Quick Exchange Service (Japan).....................................................................................139 Call HP Korea customer support............................................................................................140 Prepare the HP All-in-One for shipment.................................................................................140 Pack the HP All-in-One...........................................................................................................
HP Photosmart C4200 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • • “HP All-in-One overview” on page 7 “Find more information” on page 11 “How do I?” on page 13 “Connection information” on page 15 “Load originals and load paper” on page 17 “Print from your computer” on page 29 “Use the copy features” on page 55 “Use the photo features” on page 49 “Use the scan features” on page 59 “Maintain the HP All-in-One” on page 63 “Shop for printing supplies” on page 77 “
Chapter 1 HP Photosmart C4200 All-inOne series Help 6 HP Photosmart C4200 All-in-One series Help
2 HP All-in-One overview Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, or printing photos from a memory card. You can access many HP All-in-One functions directly from the control panel, without turning on your computer.
Chapter 2 (continued) * Label Description 11 Rear USB port 12 Power connection* Use only with the power adapter supplied by HP. Control panel buttons HP All-in-One overview Label Icon Name and Description 1 On button: Turns the HP All-in-One on or off. When the HP Allin-One is off, a minimal amount of power is still used by the device. To completely remove power, turn the HP All-in-One off, and then unplug the power cord.
(continued) Label Icon Name and Description 5 Cancel button: Stops a task (such as scanning or copying) or resets settings (such as Quality and Copies). 6 Scan button: Starts a scan. When a memory card is inserted, this button advances to the next photo on the memory card when pressed. 7 Start Copy Black button: Starts a black-and-white copy. In certain situations (for example, after clearing a paper jam), this button resumes printing.
Chapter 2 HP All-in-One overview 10 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see “Troubleshooting” on page 79 in this onscreen Help.
Chapter 3 Find more information 12 Find more information
How do I? This section contains links to commonly performed tasks, such as sharing and printing photos and optimizing your print jobs.
Chapter 4 How do I? 14 How do I?
5 Connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the device over an existing home network.
Chapter 5 Connection information 16 Connection information
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automatically detect the paper type and size. If you use other types of paper, change the paper type and size settings in the software.
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film make your color presentations vivid and even more impressive. This film is easy to use and handle and dries quickly without smudging. HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A smooth, matte finish makes it ideal for your highest-quality documents.
Chapter 6 HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards HP Photo Greeting Cards, Glossy or Matte, HP Premium Photo Cards, and HP Note Cards enable you to make your own greeting cards. HP Brochure & Flyer Paper HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.
• • • Iron-On Transfers. Greeting card paper. HP CD/DVD tattoo labels. Load paper This section describes the procedure for loading different types and sizes of paper into the HP All-in-One for your copies or printouts. NOTE: After a copy or print job has started, the paper width sensor can determine whether the paper is Letter, A4, or a smaller size. TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag.
Chapter 6 To load full-size paper 1. Slide the paper-width guide to its outermost position. NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender is open all the way. 2. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type.
3. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
Chapter 6 To load 10 x 15 cm ( 4 x 6 inch) photo paper in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you.
To load index cards in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide the stack of cards forward until it stops. 3. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the input tray; make sure the stack of cards fits within the input tray and is no higher than the top of the paper-width guide.
Chapter 6 3. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the input tray; make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper-width guide. Related topics “Print a group of addresses on labels or envelopes” on page 44 Load other types of paper The following types of paper are designed for special projects.
HP CD/DVD Tattoo labels ▲ Place one sheet of CD/DVD tattoo paper in the input tray with the print side down; slide the CD/DVD tattoo paper forward until it stops. NOTE: When you use CD/DVD tattoo labels, leave the tray extender closed.
Chapter 6 Load originals and load paper 28 Load originals and load paper
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is also printed to automatically when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
5. Click the Features tab. 6. In the Resizing Options area, click the appropriate paper size from the Size list. The following table lists the suggested paper size settings for the different types of paper you can load in the input tray. Make sure to look at the long list of choices in the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings CD/DVD tattoo paper 5 x 7 in.
Chapter 7 View the print resolution The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software. To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box.
To change the page orientation 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box.
Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list, you can create your own printing shortcuts. If you frequently print on transparency film, for example, you can create a printing shortcut by selecting the Presentation Printing shortcut, changing the paper type to HP Premium Inkjet Transparency Film, and then saving the modified shortcut under a new name; for example, Transparency Presentations.
Chapter 7 • • • • • • • • • • Print using Maximum dpi Print on both sides of the page Print a multiple-page document as a booklet Print multiple pages on a single sheet Print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Print a borderless image Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Pap
To print a photo on photo paper 1. Remove all paper from the input tray, and then load the photo paper print side down. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
Chapter 7 6. In the Paper Type drop-down list, click More, and then select HP CD/DVD tattoo paper from the list. 7. Click OK, and then click Print or OK in the Print dialog box. Print using Maximum dpi Use Maximum dpi mode to print high-quality, sharp images. To get the most benefit from Maximum dpi mode, use it to print high-quality images such as digital photographs.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check box.
Chapter 7 Print a multiple-page document as a booklet The HP All-in-One allows you to print your document as a small booklet, which you can fold and then staple together. For best results, design your document to fit on a multiple of four pages, such as an 8, 12, or 16-page program for a child's school play or for a wedding. To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough that the images do not show through to the other side. 2.
10. Follow the instructions that appear on your screen for reloading the paper to print on the second side, and then click Continue. 11. When the entire document has finished printing, fold the stack of paper in half, so that the first page is on top, then staple the document along the crease. TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long reach to staple the booklet.
Chapter 7 7. If you want a border to appear around each page image printed on the sheet of paper, select the Print page borders check box. 8. In the Page order list, click an appropriate page order option. The sample output graphic is numbered to show how the pages will be ordered if you select each option. 9. Click OK, and then click Print or OK in the Print dialog box.
6. In the Layout Options area, select Front to Back in the Page Order option. NOTE: If you set your document to print on both sides of the page, the Front to back option is not available. Your document will automatically print in the correct order. 7. Click OK, and then click Print or OK in the Print dialog box. When you are printing multiple copies, each set is printed completely before the next set is printed.
Chapter 7 6. In the Paper Type drop-down list, click More, and then select the appropriate paper type. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box. 7. In the Resizing Options area, click an appropriate size in the Size list. 8. Click OK, and then click Print or OK in the Print dialog box.
Print a poster You can create a poster by printing a document on multiple pages. The HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 To print a Web page 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the HP All-in-One is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5.
3. Double-click the HP All-in-One icon. TIP: You can also double-click the printer icon in the Windows taskbar. Print 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for printing to be cancelled.
Chapter 7 Print 48 Print from your computer
Use the photo features The HP All-in-One is equipped with memory card slots which enable you to insert a memory card and begin printing photos from your digital camera without uploading your photos to a computer first. Additionally, if the HP All-in-One is connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. The HP All-in-One supports the memory cards described below.
Chapter 8 This section contains the following topics: • • • • Print photos Save photos to your computer Edit photos using your computer Share photos with friends and relatives Print photos Photos The HP All-in-One enables you to print one borderless or bordered photo per page directly from your memory card, without first having to transfer the files to a computer. The HP All-in-One is set to detect the type and size of paper you are using automatically.
6. Press the Copies button until the number of copies you want to print appears on the display. 7. Press the Print button. TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the Print button to add that photo to the print queue. Print enlargements Photos You can print enlargements of the photos on your memory card on either letter or A4 paper. To print an enlargement of a photo 1.
Chapter 8 Print photos from the HP Photosmart Software You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer. Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.
To edit photos 1. Insert a memory card into the appropriate slot on the HP All-in-One. The software opens on your computer. 2. Click View, and then follow the onscreen prompts to transfer your photos to the computer for viewing and editing. You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer.
Chapter 8 Photos 54 Use the photo features
9 Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies.
Chapter 9 Make multiple copies of the same original You can set the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of copies from the control panel only. NOTE: For information on initiating copies from the software, see the software portion of the HP Photosmart Software Help. To make multiple copies of an original from the control panel 1. Make sure you have paper loaded in the input tray. 2.
To make a borderless copy of a photo from the control panel 1. Load photo paper in the input tray. NOTE: The HP All-in-One automatically detects the type of paper you are using. If you do not use photo paper, your copy will include a white border around one or more edges. Resize an original to fit onto letter or A4 paper You can use the Resize to Fit feature to copy an original to fit within the printable margins of a page without the risk of cropping some of your original.
Chapter 9 Stop copying To stop copying ▲ Press Cancel on the control panel.
10 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles, and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor, and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software.
Chapter 10 To scan to a computer 1. Load your original print side down on the right front corner of the glass. 2. Ensure that there are no memory cards inserted in the memory card slots on the HP All-in-One. 3. Press Scan. A preview image of the scan appears on your computer, where you can edit it. Any edits that you make apply to the current scan session only. The HP Photosmart Software has many tools that you can use to edit your scanned image.
Stop scanning To stop scanning ▲ Press Cancel on the control panel.
Chapter 10 Scan 62 Use the scan features
11 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 11 Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3. Dry the backing with a dry, soft, lint-free cloth.
To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The HP All-in-One prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 3. Make sure the test patterns show a complete grid and the thick color lines are complete.
Chapter 11 This section contains the following topics: • • • • • • • • • • Handle the print cartridges Check the estimated ink levels Replace the print cartridges Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Remove ink from your skin and clothing Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to h
Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. TIP: You can also print a self-test report to see if your print cartridges might need to be replaced. NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink.
Chapter 11 To replace the print cartridges 1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them. 2. Make sure you have letter or A4 unused plain white paper loaded in the input tray. 3. Open the print cartridge door.
7. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Maintain the HP All-in-One 8.
Chapter 11 9. Close the print cartridge door. If you installed a new print cartridge, the HP All-in-One prints a print cartridge alignment page. 10. When prompted, ensure plain white paper is loaded in the input tray, then press the button next to OK. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 11.
One came with a print cartridge protector, you can use an airtight plastic container to protect your print cartridge. NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge do not touch the plastic. The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used. Whenever you remove a print cartridge from the HP All-in-One with the intention of using it again later, store it in the print cartridge protector.
Chapter 11 NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. To align newly installed print cartridges 1. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then press the button next to OK.
To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab, and then click Service this device. The Printer Toolbox appears. 3. Click the Device Services tab. 4.
Chapter 11 3. Lightly press down on the print cartridge to release it, and then pull it toward you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it. 6.
NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the HP All-in-One. Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
Chapter 11 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. Related topics “Clean the print cartridges” on page 72 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in cold water and use chlorine bleach.
You can order HP products, such as recommended types of paper and print cartridges, online from the HP Web site. This section contains the following topics: • • • Order paper or other media Order print cartridges Order other supplies Order paper or other media To order HP papers and other supplies, such as HP Premium Photo Papers or HP Allin-One Paper, go to www.hp.com/buy/supplies.
Chapter 12 Shop for printing supplies 3. Click Print Cartridge Ordering Information. The print cartridge reorder numbers appear. 4. Click Order Online. HP sends detailed printer information, including model number, serial number, and ink supply levels, to an authorized online reseller. The supplies you need are preselected; you can change quantities, add or remove items, and then check out.
13 Troubleshooting This section contains the following topics: • • • • • • • • • Troubleshooting tips Hardware setup troubleshooting Software installation troubleshooting Print quality troubleshooting Print troubleshooting Memory card troubleshooting Copy troubleshooting Scan troubleshooting Errors Troubleshooting tips • • • • • • Troubleshooting This section contains the following topics: Communication problems over a USB connection Information on print cartridges Information on paper Clear paper jams
Chapter 13 • • • Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections.
• • • • Do not reattach the protective tape once it has been removed from the print cartridge. Reattaching the plastic tape might damage the print cartridge. Place the print cartridge in the HP All-in-One immediately after removing the plastic tape. If this is not possible, store it in a print cartridge protector or airtight plastic container. HP recommends that you do not remove the print cartridges from the HP All-in-One until you have replacement print cartridges available to install.
Chapter 13 • • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Use HP Premium Plus photo paper for maximum performance. Clear paper jams If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. Close the print cartridge door. Troubleshoot print cartridges If you are experiencing problems with printing, you might have a problem with one of the print cartridges.
Chapter 13 2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 4. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges. This report provides useful information about your print cartridges, including status information. 5.
3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.
Chapter 13 4. Click Clean the Print Cartridges. 5. Follow the prompts until you are satisfied with the quality of the output, and then click Done. If copy or print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge. To clean the print cartridge contacts 1. Turn on the HP All-in-One and open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. 2.
To replace the print cartridges 1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them. 4. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it.
Chapter 13 7. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Troubleshooting CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 8.
9. Close the print cartridge door. If you installed a new print cartridge, the HP All-in-One prints a print cartridge alignment page. 10. When prompted, ensure plain white paper is loaded in the input tray, then press the button next to OK. 11. Place the page print side down on the scanner glass and then press the button next to OK to scan the page. When the On button stops flashing, the alignment is complete and the page can be removed.
Chapter 13 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. This section contains the following topics: • • The HP All-in-One will not turn on I connected the USB cable, but I am having problems using the HP All-in-One with my computer The HP All-in-One will not turn on Cause: The HP All-in-One is not properly connected to a power supply.
Cause: You pressed the On button too quickly. Solution: The HP All-in-One might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press the On button again during this time, you might turn the device off. CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/support.
Chapter 13 This section contains the following topics: • • • • • • • • When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The minimum system checks screen appears A red X appears on the USB connect prompt I received a message that an unknown error has occurred Some of the buttons are missing in the HP Solution Center The registration screen does not appear The HP Digital Imaging Monitor does not appear in the system tray Uninstall and reinstall the software When I insert the CD-ROM
Solution: 3. Click Retry to retry the plug and play setup. If this does not work, continue to the next step. 4. Verify that the USB cable is set up properly as follows: • Unplug the USB cable and plug it in again. • Do not attach the USB cable to a keyboard or non-powered hub. • Verify that the USB cable is 3 meters (9.8 feet) or less in length. • If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation. 5.
Chapter 13 For more information, see: “Uninstall and reinstall the software” on page 94 Some of the buttons are missing in the HP Solution Center Cause: The installation might not be complete. Solution: If the appropriate buttons for your device (such as Make Copies) do not appear, your installation might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your hard drive.
To uninstall from a Windows computer, method 1 1. Disconnect the HP All-in-One from your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 2. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart C4200 All-in-One series, Uninstall. 3. Follow the onscreen instructions. 4. If you are asked whether you would like to remove shared files, click No. Other programs that use these files might not work properly if the files are deleted.
Chapter 13 1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. Disconnect the HP All-in-One from your computer. 3. Select Uninstall and follow the onscreen directions. 4. Restart your computer. NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 5. Start the Setup program for the HP All-in-One again. 6.
• • • • • • • • The printout has a horizontal band of distortion near the bottom of the page Colors run into each other on the printout Printouts or copies have horizontal streaks or lines Printouts or copies are faded or have dull colors Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Printouts or copies are slanted or skewed Paper is not picked up from the input tray Ink is bleeding or smearing Cause: The paper type is not suitable for the HP All-in-One.
Chapter 13 paper. If you are printing on other types of paper, such as labels or transparencies, check that you have selected the correct paper type in the HP Photosmart software. For more information, see: • • “Set the paper type for printing” on page 31 “Load full-size paper” on page 21 Cause: The copy or print quality setting on the HP All-in-One is set too low. Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Colors run into each other on the printout Cause: The print or copy quality setting is set too high for the type of paper loaded in the HP All-in-One. Solution: Check the quality setting. Use a lower quality setting to decrease the amount of ink used for printing or copying. For more information, see: • • “Change the print speed or quality” on page 32 “Change copy speed or quality” on page 55 Cause: The paper type is not suitable for the HP All-in-One.
Chapter 13 Solution: Make sure you have paper loaded correctly. For more information, see: “Load paper” on page 21 Cause: The copy or print quality type setting on the HP All-in-One is set too low. Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
For more information on print cartridges, see “Troubleshoot print cartridges” on page 83. Cause: The print quality setting on the HP All-in-One is set too low. Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing. Cause: The paper type is not suitable for the HP All-in-One. Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper.
Chapter 13 Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information, see: “Information on paper” on page 81 Cause: The print paper type setting is incorrect. Solution: Change the paper type setting to match the type of paper loaded in the input tray.
Cause: More than one type of paper is loaded in the input tray. Solution: Load only one type of paper at a time. Paper is not picked up from the input tray Cause: There is not enough paper in the input tray. Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray.
Chapter 13 Cause: The wrong type of envelope is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Troubleshooting Solution: Try printing the image from the photo imaging software that came with the HP All-in-One. The HP All-in-One is not responding Cause: The HP All-in-One is busy with another task.
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Cause: The computer is not communicating with the HP All-in-One. If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status.
Chapter 13 Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status 1. In the HP Solution Center, click the device tab. 2. Click Settings. 3. Click Status. If the status is offline or stop printing, change the status to ready. Cause: A deleted print job is still in the queue. Solution: A print job might remain in the queue after it has been cancelled.
Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check your computer to see if there are any messages. Cause: The HP All-in-One is not the selected printer. Solution: Make sure the HP All-in-One is the selected printer in your software application.
Chapter 13 Solution: Turn the HP All-in-One off, remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Cause: Solution: The HP All-in-One is out of paper. Load paper in the input tray. For more information, see: “Load full-size paper” on page 21 The pages in my document came out in the wrong order Cause: The print settings are set to print the first page of your document first.
Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper width guide inward until it stops at the edge of the paper. For more information, see: “Load paper” on page 21 Cause: A stack of envelopes is loaded incorrectly. Solution: Remove all paper from the input tray. Load a stack of envelopes in the input tray, with the envelope flaps facing up and on the left. Troubleshooting NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
Chapter 13 Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the HP All-in-One. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the HP All-in-One. 3. Check the graphics in the document to make sure that the current size fits within the printable area of the HP All-in-One. 4. Cancel the print job if the graphics do not fit in the printable area of the page.
Solution: If the HP All-in-One has only a few sheets remaining, load more paper in the input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. For more information, see: “Load full-size paper” on page 21 Cause: The protective plastic tape was only partially removed from the print cartridge. Troubleshooting Solution: Check each print cartridge.
Chapter 13 Memory card troubleshooting Use this section to solve these memory card problems: • • • • My memory card no longer works in my digital camera The HP All-in-One does not read the memory card The Photo light next to the memory card slots is blinking The photos on the memory card do not transfer to my computer My memory card no longer works in my digital camera Cause: You formatted the card on a Windows XP computer.
Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted. If the file system on the card is corrupt, reformat the memory card in your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.
Chapter 13 Solution: Cause: Solution: Cause: Turn the HP All-in-One on. The computer is turned off. Turn the computer on. The HP All-in-One is not properly connected to the computer. Solution: Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP Allin-One. Make sure the other end of the USB cable is plugged into a USB port on your computer.
the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. Cause: The original is placed incorrectly on the glass. Troubleshooting Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The HP All-in-One might be busy copying or printing. Solution: Check the On button. If it is blinking, the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the paper type.
Chapter 13 Solution: Load the original print side down on the right front corner of the glass as shown below. Troubleshooting Resize to Fit is not working as expected Cause: You are trying to increase the size of an original that is too small. Solution: Resize to Fit can only enlarge the original up to the maximum percentage allowed by your model. For example, 200% might be the maximum enlargement percentage allowed by your model.
Cause: Debris might be stuck on the glass or on the back of the document lid. The HP All-in-One interprets anything it detects on the glass as part of the image. Solution: Turn off the HP All-in-One, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.
Chapter 13 The printout is blank Cause: The original is placed incorrectly on the glass. Solution: Load the original print side down on the right front corner of the glass as shown below. Troubleshooting Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.
Solution: Use photo paper to make borderless copies. Scan troubleshooting Use this section to solve these scan problems: Scan halts Scan fails Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing The scan feature does not work Scan halts Cause: The computer system resources might be low.
Chapter 13 NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display Status. Scan fails because of insufficient computer memory Cause: Too many applications are running on your computer. Solution: Close all applications that are not in use. This includes applications that run in the background, such as screen savers and virus checkers.
Solution: Turn off autocropping in the software to retain the page layout. Scanned image shows dotted lines instead of text Cause: If you use the Text image type to scan text that you plan to edit, the scanner might not recognize color text. The Text image type scans at 300 x 300 dpi, in black and white. If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text. Solution: Make a black-and-white copy of the original and then scan the copy.
Chapter 13 See the documentation that came with Readiris, or whichever OCR software you use, for information on how to select the OCR language. The scan feature does not work Cause: There are several reasons why a scan does not occur: • The computer is turned off. • The HP All-in-One is not properly connected to the computer with a USB cable. • The software that came with the HP All-in-One is not installed or is not running. Solution: • Turn the computer on.
Mechanism error Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 82 Cause: The print carriage is blocked. Troubleshooting Solution: Lower the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again.
Chapter 13 • • • • • File not found File format not supported Invalid file name Supported file types for the HP All-in-One File corrupted Error reading or writing the file Cause: The HP All-in-One software could not open or save the file. Solution: Check to see if you have the right folder and file name. Unreadable files. NN files could not be read Cause: Some of the files on the inserted memory card are damaged. Solution: Reinsert the memory card in the HP All-in-One.
Solution: Open the file in another application, and save it in a format that the HP Photosmart software recognizes. For more information, see: “Supported file types for the HP All-in-One” on page 125 Invalid file name Cause: The file name you entered is invalid. Solution: Make sure that you are not using any invalid symbols in the file name. Supported file types for the HP All-in-One The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
Chapter 13 • • Card is not fully inserted Card is damaged Cannot crop Cause: The computer does not have enough memory. Solution: Close all unnecessary applications. (This includes applications that run in the background, such as screensavers and virus checkers). Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer. Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk.
Out of disk space Cause: There is not enough available memory on your computer to perform the task. Solution: Close some applications and try the task again. Card access error Cause: There are two or more memory cards inserted into the HP All-in-One at the same time. Solution: Remove all but one memory card. The HP All-in-One reads the remaining memory card and displays the first photo stored on the memory card. Cause: You have inserted a Compact Flash memory card backwards or upside down.
Chapter 13 Solution: Make sure you fully insert the memory card into the appropriate slot on the HP All-in-One. If the memory card is not inserted properly, the HP All-in-One will not respond and the green Photo light (near the memory card slots) will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Card is damaged Cause: You formatted the card on a Windows XP computer.
Paper orientation error Cause: Paper in the input tray is in landscape orientation. Solution: Insert paper into the input tray with the short edge forward and the print side down. Slide the paper forward until it stops. Cannot load paper from input tray Cause: There is not enough paper in the input tray. Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray.
Chapter 13 Cause: The print carriage is blocked. Solution: Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again. Paper mismatch Cause: The print setting for the print job does not match the paper type or size loaded in the HP All-in-One. Solution: Change the print setting in the software or load the appropriate paper in the input tray.
Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. For more information, see: Troubleshooting “Communication problems over a USB connection” on page 79 Communication test failed Cause: The HP All-in-One is turned off. Solution: Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off.
Chapter 13 For more information, see: “Communication problems over a USB connection” on page 79 Improper shutdown Cause: The last time the HP All-in-One was used, it was not turned off properly. If the HP All-in-One is turned off by turning off the switch on a power strip or by using a wall switch, the device can be damaged. Solution: Press the On button located on the control panel of the HP All-in-One to turn the device on and off. Two-way communication lost Cause: The HP All-in-One is turned off.
Print cartridge messages The following is a list of print cartridge error messages: • • • • Low on ink Need alignment or alignment failed Print cartridge is missing, incorrectly installed, or not intended for your device Wrong pen in slot Low on ink Cause: At least one of the print cartridges is estimated to be low on ink and might need to be replaced soon. Solution: Have a replacement cartridge on hand to avoid printing interruptions.
Chapter 13 covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Troubleshooting Reinsert the print cartridges and verify that they are fully inserted and locked in place. Cause: The contacts on the print cartridge are not touching the contacts in the print carriage.
To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: “Align the print cartridges” on page 71 Print cartridge is missing, incorrectly installed, or not intended for your device Cause: The print cartridge is missing. Solution: One or both of the print cartridges is missing.
Chapter 13 Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges. For more information on print cartridges, see “Troubleshoot print cartridges” on page 83. Cause: The print cartridge is defective or not intended for use in this device.
14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.
Chapter 14 If you need to contact HP support, do the following before you call: 1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded in the input tray. 2. Reset the HP All-in-One: a. Turn off the HP All-in-One by pressing the On button. b. Unplug the power cord from the back of the HP All-in-One. c. 3. 4. Plug the power cord back into the HP All-in-One. d.
• Messages that appear when the situation occurs • Answers to these questions: • Has this situation happened before? • Can you re-create it? • Did you add any new hardware or software to your computer at about the time that this situation began? • Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)? After the phone support period After the phone support period, help is available from HP at an additional cost.
Chapter 14 Call HP Korea customer support Prepare the HP All-in-One for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the HP All-in-One in for service, make sure you remove and keep the following items before returning your device: • • The print cartridges The power cord, USB cable, and any other cable connected to the HP All-in-One • Any paper loaded in the input tray • Any originals loaded in the HP All-in-One To remove print cartr
To pack the HP All-in-One 1. If available, pack the HP All-in-One for shipment by using the original packing materials or the packaging materials that came with your exchange device. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. 2. Place the return shipping label on the outside of the box. 3.
Chapter 14 HP warranty and support 142 HP warranty and support
15 Technical information Environmental standards and international regulatory information for the HP All-in-One are provided in this section. This section contains the following topics: • • Environmental product stewardship program Regulatory notices Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product.
Chapter 15 Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. Specific information on power consumption may be found in the product specifications.
venščina Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of y waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Chapter 15 Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about power cord Geräuschemission Declaration of conformity (European Economic Area) Technical information The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Chapter 15 HP Photosmart C4200 All-in-One series declaration of conformity Technical information 148 Technical information
Index 10 x 15 cm photo paper load 23 2 pages on 1, print 41 4 pages on 1, print 41 4 x 6 inch (10 x 15 cm) borderless photos print 36 4 x 6 inch photo paper, load 23 A A4 paper, load 21 addresses, print 44 after the support period 139 align print cartridges 71 alignment failed 133 print cartridges 133 B best copy quality 55 blank copy 118 scan 120 booklet printing 40 borderless copies 10 x 15 cm (4 x 6 inch) photo 56 borderless photos copy has borders 118 crop is wrong 117 print 36 print from memory card
greeting cards 26 index cards 24 iron-on transfers 26 labels 26 legal paper 21 letter paper 21 original 17 transparencies 26 fit to page 57 fit to page fails 116 G glass clean 63 greeting cards, load 26 H Index HP JetDirect 15 HP Photosmart Share send images 53 HP Solution Center, missing icons 94 I images edit scanned 60 scan 59 improper shutdown 132 ink drying time 129 low 110, 133 sprays inside HP All-inOne 111 ink cartridges.
print 2 or 4 pages on 1 41 addresses 44 blank printout 110 booklet 40 borderless fails 104 borderless photos 36 both sides of page 38 cancel job 46 cd/dvd labels 37 correct order 42 distorted printout 98 envelopes 44 envelopes print incorrectly 103 faded 100 from computer 29 from software application 29 iron-on transfers 43 labels 44 margins incorrect 108, 109 meaningless characters 106 multiple pages on one sheet 41 nothing happens 106 on photo paper 36 photos from memory card 52 posters 45 preview 33 prin
speed copy 55 print 32 start black 9 start color 9 stop copy 58 print job 46 scan 61 support process 137 Index T T-shirt transfers.
